Category:Billing

ADD DOMAIN TO RESELLER PLAN

Based on the information available through the Reseller link at hostek.com/faq we believe you would need to login to wcp.hostek.com and once logged in click to Add Domain. If that is not the information needed please contact support@hostek.com for further assistance with adding domains to your existing Reseller hosting plan. The billing automatically updates based on the number of domains hosted when the Reseller Invoice Detail email generates just prior to invoicing, 14 days before the due date.

AFFILIATE PROGRAM

Here is a summary of our affiliate program:

• The referred customer must be a new customer, with the new customer responsible for their billing.
• The commission rate is a recurring 15% meaning you will earn a commission as long as the customer remains active.
• We deposit a sign-up bonus of $25 into each new Affiliates account.
• You can receive a payout when the account has a balance of $100 or greater.
• Affiliate information appears in the portal 90 days after that affiliate pays an invoice.

To learn more about our affiliate aka referral program visit http://hostek.com/affiliates.asp Then to activate your affiliate account, login to your billing control panel (https://cp.hostek.com) and click on the Affliate link and activate there.

To earn affiliate funds an active hosting plan is not necessary but the WHMCS billing account must remain active. When the affiliate balance reaches $100 the customer can request a withdrawal per our Affiliate TOS. No payout will occur on any account with less than $100 balance in the affiliate account.

AUTOMATICALLY PROCESS PAYMENT

• Our billing system sends e-notice of invoice two weeks prior to the due date.
• If the payment method for the invoice is Card, then on the due date our system will automatically attempt payment to the card on file
• On the due date, our billing system generates e-confirmation of payment or e-notice of decline.
• Please be sure to have @hostek.com added as a safe sender
• Please review all emails received and take appropriate actions when needed, as e-billing is our method.
• To be in compliance with Merchant Guidelines our billing system clears card detail when a charge is decline for specific reasons.
• If your card detail is not in the account, follow the My Details link from within the client billing area (https://cp.hostek.com) to add.

CANCEL ADD ON NOT LISTED IN THE MY SERVICES LINK (NOTE: THIS DOES NOT CANCEL HOSTING, SSL CERTIFICATES OR DOMAIN NAMES)

• E-mail support@hostek.com and request cancellation of specific addon and provide the client billing area password for verification.
• Our Terms of Service Agreement requests 14 days notice for cancellations.

CANCEL ARD (ADDITIONAL RESOLD DOMAIN) FROM RESELLER ACCOUNTS

• Login to https://wcp.hostek.com
• Once logged in, click on the "Reseller Manager" icon.
• Click "List Domains" then click on the trash-can icon next to the domain you want to remove.
• This will automate the billing, etc., so that if you complete the cancellation before the next billing cycle invoice generates, the cancelled domain(s) should not be included in the calculation or on the Reseller Invoice Detail email listing of domains for that billing cycle.

CANCEL HOSTING SERVICE OR DOMAIN MANAGEMENT (NOTE THAT ADDITIONAL STEPS ARE NEEDED IF YOU WANT TO LET THE DOMAIN NAME EXPIRE)

• LOG INTO your CLIENT BILLING AREA at https://cp.hostek.com
• CLICK on the "SERVICES" icon along the top.
• FIND the SERVICE DESCRIPTION that you wish to cancel.
• to the right of that description is an ICON with an ARROW.
• LEFT CLICK that ARROW ICON.
• NOW you should be in a "PRODUCT DETAILS" page.
  • NOTE - ALL FILES AND EMAIL ARE DELETED WITH CANCELLATION**
• SCROLL to the very BOTTOM and LEFT CLICK on "REQUEST CANCELLATION"
• FOLLOW the PAGE PROMPTS to complete the request
• E-CONFIRMATION then GENERATES to the primary email on file and to us.
• Our Terms of Service Agreement requests 14 days notice.

CANCEL REGISTRATION(NOTE THAT ADDITIONAL STEPS ARE NEEDED TO CANCEL HOSTING OR DOMAIN MANAGEMENT SERVICE OR SSL CERTIFICATE

If you also need TO CANCEL REGISTRATION:

• LOG INTO your CLIENT AREA at https://cp.hostek.com
• CLICK on the "MY DOMAINS" link.
• FIND the DOMAIN NAME that YOU DO NOT WANT us TO RENEW.
• to the right of that name is a PAGE ICON with an ARROW.
• LEFT CLICK that ARROW ICON.
• from the "MY DOMAINS" page VERIFY that you have the CORRECT NAME SELECTED.
• LEFT CLICK to either "DISABLE AUTO RENEW" or "DO NOT RENEW"
  • IF INVOICE ALREADY GENERATED follow the steps then SEND EMAIL to BILLING@HOSTEK.COM and state that you do not want (your domain) renewed.
  • IF PAYMENT AUTO PROCESSES and the name renews based on that payment, REGISTRATION IS NON-REFUNDABLE PER OUR TOS which requests 14 days notice.

CANCEL SSL CERTIFICATE (NOTE THAT ADDITIONAL STEPS ARE NEEDED IF YOU WANT TO LET THE DOMAIN NAME EXPIRE OR CANCEL HOSTING SERVICE)

• LOG INTO your CLIENT BILLING AREA at https://cp.hostek.com
• CLICK on the "SERVICES" icon along the top.
• FIND the SERVICE DESCRIPTION that you wish to cancel.
• to the right of that description is an ICON with an ARROW.
• LEFT CLICK that ARROW ICON.
• NOW you should be in a "PRODUCT DETAILS" page.
  • NOTE - ALL FILES AND EMAIL ARE DELETED WITH CANCELLATION**
• SCROLL to the very BOTTOM and LEFT CLICK on "REQUEST CANCELLATION"
• FOLLOW the PAGE PROMPTS to complete the request
• E-CONFIRMATION then GENERATES to the primary email on file and to us.
• Our Terms of Service Agreement requests 14 days notice.

CHANGE EMAIL ADDRESS ON FILE

• To change the email address for the account, login to the client billing area (https://cp.hostek.com) and follow the My Details link.

CHANGE MAILING ADDRESS

• We do not send any communication at all regarding your domain or service with us through postal mail.
• To change the physical address for the account record, login to the client billing area (https://cp.hostek.com) and follow the My Details link.

GET A HARD COPY OF THE INVOICE

• Login to the client billing area (https://cp.hostek.com) and follow the My Invoices link.
• Click on the Invoice Number to view and print the invoice.

MAKE PAYMENTS AUTOMATIC BY CARD

• Login to your client billing area (https://cp.hostek.com) and follow the My Details link to confirm or input card detail.
• Our billing system generates e-notice of invoice two weeks prior to the due date.
• If the invoice generates with Card as the Payment Method, our system will automatically attempt payment to the card on file.
• Our billing system sends e-confirmation of payment or e-notice of decline on the due date.

MAKE PAYMENTS AUTOMATIC BY PAYPAL

• Our billing system generates e-notice of invoice two weeks prior to the due date.
• When an invoice is due, login to your client billing area (https://cp.hostek.com) and follow the My Invoices link.
• Click on the invoice number to bring the invoice on-screen.
• Make sure PayPal is the Payment Method for the service and that PayPal is reflected in the upper right corner of the invoice.
• Follow on-screen prompts to pay with PayPal and Create a PayPal Subscription payment to billing@hostek.com
• Our billing system sends e-confirmation when payment posts to invoice.

PAY AN INVOICE WITH CARD

• Login to your client area (https://cp.hostek.com) and follow the My Invoices link.
• Click on the invoice number and when the invoice is on-screen, look for Pay Now in the upper right corner.
• Make sure the Payment Method is Credit Card and follow the on-screen prompts to pay by card.
• Doing so places the card on file for automatic payment of invoices that generate with Card as the payment method.

PAY INVOICES WITH DIFFERENT CARDS

• On invoice due dates, if Card is the payment method, our system automatically attempts payment to the card on file.
• To pay automatically but with two different cards you will need to have separate billing accounts identified by separate email addresses.
• To manually pay with different cards have PayPal as the Payment Method then manually login to the client billing area (https://cp.hostek.com) and follow the My Invoices link to view and pay the invoice.