Difference between revisions of "Category:Billing"

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===ADD DOMAIN TO RESELLER PLAN===
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<!--        BANNER ACROSS TOP OF PAGE        -->
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Based on the information available through the Reseller link at hostek.com/faq we believe you would
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<div id="mp-topbanner" style="clear:both; position:relative; box-sizing:border-box; width:100%; margin:1.2em 0 6px; min-width:47em; border:1px solid #ddd; background-color:#f9f9f9; color:#000; white-space:nowrap;">
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need to login to wcp.hostek.com and once logged in click to Add Domain.  If that is not
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the information needed please contact support@hostek.com for further assistance with
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adding domains to your existing Reseller hosting plan.  The billing automatically
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updates based on the number of domains hosted when the Reseller Invoice Detail email
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generates just prior to invoicing, 14 days before the due date.
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<div style="margin:0.4em; width:22em; text-align:center;">
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<div style="font-size:162%; padding:.1em;">Category: Billing</div>
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<div style="font-size:95%;">Account, Ordering, Invoicing, etc.</div>
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<div id="articlecount" style="font-size:85%;">[[Special:Statistics|{{PAGESINCAT:Billing}}]] articles in Billing.</div>
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</div>
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<!--        PORTAL LIST ON RIGHT-HAND SIDE        -->
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<ul style="position:absolute; right:-1em; top:50%; margin-top:-2.4em; width:38%; min-width:25em; font-size:95%;">
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<br />
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<b style="font-size: 18px; font-weight: bold;"> Billing Control Panel: https://cp.hostek.com </b>
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</ul>
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</div>
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<!--        MAIN PAGE BANNER        -->
  
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===AFFILIATE PROGRAM===
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<br />
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Here is a summary of our affiliate program:
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<table id="mp-banner" style="width: 100%; margin:4px 0 0 0; background:none; border-spacing: 0px;">
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* The referred customer must be a new customer, with the new customer responsible for their billing.
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<tr><td class="MainPageBG" style="padding:8px; background-color:#fffaf5; border:1px solid #f2e0ce; color:#000; text-align: center; font-size:100%;">We've organized the list of Billing articles in the below categories for easy browsing. If needed view the full list of articles at the bottom of the page.
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* The commission rate is a recurring 15% meaning you will earn a commission as long as the customer remains active.
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</td></tr>
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* We deposit a sign-up bonus of $25 into each new Affiliates account.
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</table>
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* You can receive a payout when the account has a balance of $100 or greater.
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* Affiliate information appears in the portal 90 days after that affiliate pays an invoice.
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To sign up for our affiliate aka referral program direct customers to - http://hostek.com/affiliates.asp
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{| id="mp-upper" style="width: 100%; margin:4px 0 0 0; background:none; border-spacing: 0px;"
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| class="MainPageBG" style="width:55%; border:1px solid #cef2e0; background-color:#f5fffa; vertical-align:top; color:#000;" |
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{| id="mp-left" style="width:100%; vertical-align:top; background-color:#f5fffa;"
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| style="padding:2px;" | <h2 id="mp-tfa-h2" style="margin:3px; background-color:#cef2e0; font-family:inherit; font-size:120%; font-weight:bold; border:1px solid #a3bfb1; text-align:left; color:#000; padding:0.2em 0.4em;">Billing Account</h2>
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|-
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| style="color:#000;" | <div id="mp-tfa" style="padding:2px 5px">
  
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To earn affiliate funds an active hosting plan is not necessary but the WHMCS billing account must remain active.
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<li>Register Account [ [[Billing_-_Register_Account| View ]] ]</li>
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When the affiliate balance reaches $100 the customer can request a withdrawal per our Affiliate TOS.
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<li>Reset / Recover Password [ [[Billing_-_Password_Reset| View ]] ]</li>
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If customer wants to receive payout before reaching $100 we can either pay at the time of request and terminate the account from
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<li>Update Account Information [ [[Billing_-_Update_Account_Information| View ]] ]</li>
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earning future affiliate funds, or customer can keep the billing account open, continue earning, and request payment after the balance is $100 as noted above.
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<li>Manage Contacts / Sub-Accounts. [ [[Billing_-_Contacts_%26_Sub-Accounts| View ]] ]</li>
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<li>Manage Security Question [ [[Billing_-_Security_Question| View ]] ]</li>
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<li>Two-factor Authentication [ [[Client_Area_-_Two_Factor_Authentication| View ]] ]</li>
  
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</div>
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|-
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| style="padding:2px;" | <h2 id="mp-dyk-h2" style="margin:3px; background-color:#cef2e0; font-family:inherit; font-size:120%; font-weight:bold; border:1px solid #a3bfb1; text-align:left; color:#000; padding:0.2em 0.4em;">Invoices & Payment Information</h2>
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|-
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| style="color:#000; padding:2px 5px 5px;" | <div id="mp-dyk">
  
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===AUTOMATICALLY PROCESS PAYMENT===                             
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<li>Manage Credit Card on File [ [[Billing_-_Manage_Credit_Card| View ]] ]</li>
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* Our billing system sends e-notice of invoice two weeks prior to the due date.
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<li>Manage & Pay Invoices [ [[Billing_-_Manage_%26_Pay_Invoices| View ]] ]</li>
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* If the payment method for the invoice is Card, then on the due date our system will automatically attempt payment to the card on file
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* On the due date, our billing system generates e-confirmation of payment or e-notice of decline.
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* Please be sure to have @hostek.com added as a safe sender
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* Please review all emails received and take appropriate actions when needed, as e-billing is our method.
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* To be in compliance with Merchant Guidelines our billing system clears card detail when a charge is decline for specific reasons.
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* If your card detail is not in the account, follow the My Details link from within the client billing area (https://cp.hostek.com) to add.
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</div>
  
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===CANCEL ADD ON NOT LISTED IN THE MY SERVICES LINK '''(NOTE: THIS DOES NOT CANCEL HOSTING, SSL CERTIFICATES OR DOMAIN NAMES)'''=== 
 
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* E-mail support@hostek.com and request cancellation of specific addon and provide the client billing area password for verification.
 
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* Our Terms of Service Agreement requests 14 days notice for cancellations.
 
  
  
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===CANCEL ARD (ADDITIONAL RESOLD DOMAIN) FROM RESELLER ACCOUNTS===
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|-
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*Login to https://wcp.hostek.com
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| style="padding:2px;" | <h2 id="mp-dyk-h2" style="margin:3px; background-color:#cef2e0; font-family:inherit; font-size:120%; font-weight:bold; border:1px solid #a3bfb1; text-align:left; color:#000; padding:0.2em 0.4em;">Misc.</h2>
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*Once logged in, click on the "Reseller Manager" icon.
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*Click "List Domains" then click on the trash-can icon next to the domain you want to remove.
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| style="color:#000; padding:2px 5px 5px;" | <div id="mp-otd">
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*This will automate the billing, etc., so that if you complete the cancellation before the next billing cycle invoice generates, the cancelled domain(s) should not be included in the calculation or on the Reseller Invoice Detail email listing of domains for that billing cycle.
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<li>Viewing Account Billing Related E-Mails? [ [[Billing_-_View_Email_History| View ]] ]</li>
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<li>Transferring Services to Another Billing Account? [ [[Transfer_service_to_another_billing_account| View ]] ]</li>
  
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===CANCEL HOSTING SERVICE OR DOMAIN MANAGEMENT '''(NOTE THAT ADDITIONAL STEPS ARE NEEDED IF YOU WANT TO LET THE DOMAIN NAME EXPIRE)'''===
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</div>
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*LOG INTO your CLIENT BILLING AREA at https://cp.hostek.com
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*CLICK on the "SERVICES" icon along the top.
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*FIND the SERVICE DESCRIPTION that you wish to cancel.
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*to the right of that description is an ICON with an ARROW.
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*LEFT CLICK that ARROW ICON.
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*NOW you should be in a "PRODUCT DETAILS" page.
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**NOTE - ALL FILES AND EMAIL ARE DELETED WITH CANCELLATION**
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*SCROLL to the very BOTTOM and LEFT CLICK on "REQUEST CANCELLATION"
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*FOLLOW the PAGE PROMPTS to complete the request
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*E-CONFIRMATION then GENERATES to the primary email on file and to us.
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*Our Terms of Service Agreement requests 14 days notice.
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| style="border:1px solid transparent;" |
  
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===CANCEL REGISTRATION'''(NOTE THAT ADDITIONAL STEPS ARE NEEDED TO CANCEL HOSTING OR DOMAIN MANAGEMENT SERVICE OR SSL CERTIFICATE'''===
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If you also need TO CANCEL REGISTRATION:  
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| class="MainPageBG" style="width:45%; border:1px solid #cedff2; background-color:#f5faff; color:#000; vertical-align:top;"|
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*LOG INTO your CLIENT AREA at https://cp.hostek.com
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{| id="mp-right" style="width:100%; vertical-align:top; background-color:#f5faff;"
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*CLICK on the "MY DOMAINS" link.
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| style="padding:2px;" | <h2 id="mp-itn-h2" style="margin:3px; background-color:#cedff2; font-family:inherit; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;">Domains, Hosting, & Add-ons</h2>
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*FIND the DOMAIN NAME that YOU DO NOT WANT us TO RENEW.
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*to the right of that name is a PAGE ICON with an ARROW.
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| style="color:#000; padding:2px 5px;" | <div id="mp-itn">
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*LEFT CLICK that ARROW ICON.
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*from the "MY DOMAINS" page VERIFY that you have the CORRECT NAME SELECTED.
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*LEFT CLICK to either "DISABLE AUTO RENEW" or "DO NOT RENEW"  
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**IF INVOICE ALREADY GENERATED follow the steps then SEND EMAIL to BILLING@HOSTEK.COM and state that you do not want (your domain) renewed.
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**IF PAYMENT AUTO PROCESSES and the name renews based on that payment, REGISTRATION IS NON-REFUNDABLE PER OUR TOS which requests 14 days notice.
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<li>Ordering Domain Registrations [ [[Ordering_a_Domain_Registration| View ]] ]</li>
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<li>Manage Domain Registrations [ [[Manage Domain Registration| View ]] ] </li>
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<li>Ordering Add-On Services [ [[Ordering_Add-On_Products| View ]] ]</li>
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<li>Cancel Hosting [ [[Cancel_Hosting| View ]] ]</li>
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<li>Cancel Domain Registration [ [[Cancel Domain Registration| View ]] ] </li>
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<li>Ordering SSL Certificate [ [[Ordering SSL Certificate| View ]] ] </li>
  
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</div>
  
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===CANCEL SSL CERTIFICATE '''(NOTE THAT ADDITIONAL STEPS ARE NEEDED IF YOU WANT TO LET THE DOMAIN NAME EXPIRE OR CANCEL HOSTING SERVICE)'''===
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*LOG INTO your CLIENT BILLING AREA at https://cp.hostek.com
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| style="padding:2px;" | <h2 id="mp-otd-h2" style="margin:3px; background-color:#cedff2; font-family:inherit; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;">Affiliates</h2>
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*CLICK on the "SERVICES" icon along the top.
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*FIND the SERVICE DESCRIPTION that you wish to cancel.
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| style="color:#000; padding:2px 5px 5px;" | <div id="mp-otd">
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*to the right of that description is an ICON with an ARROW.
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*LEFT CLICK that ARROW ICON.
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*NOW you should be in a "PRODUCT DETAILS" page.
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**NOTE - ALL FILES AND EMAIL ARE DELETED WITH CANCELLATION**
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*SCROLL to the very BOTTOM and LEFT CLICK on "REQUEST CANCELLATION"  
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*FOLLOW the PAGE PROMPTS to complete the request
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*E-CONFIRMATION then GENERATES to the primary email on file and to us.
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*Our Terms of Service Agreement requests 14 days notice.
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<li>View Affiliate Program category page [ [[:Category:Affiliate_Program| View ]] ]</li>
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All the affiliate information can be found in the category page mentioned above.
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</div>
  
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|}
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|}
  
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===PAY INVOICES WITH DIFFERENT CARDS===
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<br />
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* On invoice due dates, if Card is the payment method, our system automatically attempts payment to the card on file.
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<table id="mp-banner" style="width: 100%; margin:4px 0 0 0; background:none; border-spacing: 0px;">
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* To pay automatically but with two different cards you will need to have separate billing accounts identified by separate email addresses.
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<tr><td class="MainPageBG" style="padding:8px; background-color:#fffaf5; border:1px solid #f2e0ce; color:#000; text-align: center; font-size:100%;">If there is any suggestions for additional wiki articles or an article that you think needing updated please make the request to our support team.
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* To manually pay with different cards have PayPal as the Payment Method then manually login to the client billing area (https://cp.hostek.com) and follow the My Invoices link to view and pay the invoice. 
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</td></tr>
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</table>
  
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<!--        INTERWIKI STRAPLINE        -->
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[[Category:Billing]]
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__NOTOC____NOEDITSECTION__

Latest revision as of 16:00, 6 August 2017

Category: Billing
Account, Ordering, Invoicing, etc.
34 articles in Billing.


We've organized the list of Billing articles in the below categories for easy browsing. If needed view the full list of articles at the bottom of the page.

Billing Account

  • Register Account [ View ]
  • Reset / Recover Password [ View ]
  • Update Account Information [ View ]
  • Manage Contacts / Sub-Accounts. [ View ]
  • Manage Security Question [ View ]
  • Two-factor Authentication [ View ]

    • Invoices & Payment Information

  • Manage Credit Card on File [ View ]
  • Manage & Pay Invoices [ View ]


    • Misc.

  • Viewing Account Billing Related E-Mails? [ View ]
  • Transferring Services to Another Billing Account? [ View ]


    		•

    Domains, Hosting, & Add-ons

  • Ordering Domain Registrations [ View ]
  • Manage Domain Registrations [ View ]
  • Ordering Add-On Services [ View ]
  • Cancel Hosting [ View ]
  • Cancel Domain Registration [ View ]
  • Ordering SSL Certificate [ View ]

    • Affiliates

  • View Affiliate Program category page [ View ]

    • All the affiliate information can be found in the category page mentioned above.


    If there is any suggestions for additional wiki articles or an article that you think needing updated please make the request to our support team.


    Retrieved from "https://wiki.hostek.com/index.php?title=Category:Billing&oldid=3609"