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| − | ==Affiliate Program== | + | <!-- BANNER ACROSS TOP OF PAGE --> |
| − | Here is a summary of our affiliate program:
| + | <div id="mp-topbanner" style="clear:both; position:relative; box-sizing:border-box; width:100%; margin:1.2em 0 6px; min-width:47em; border:1px solid #ddd; background-color:#f9f9f9; color:#000; white-space:nowrap;"> |
| − | * The referred customer must be a new customer, with the new customer responsible for their billing.
| + | |
| − | * The commission rate is a recurring 15% meaning you will earn a commission as long as the customer remains active.
| + | |
| − | * We deposit a sign-up bonus of $25 into each new Affiliates account.
| + | |
| − | * You can receive a payout when the account has a balance of $100 or greater.
| + | |
| − | * Affiliate information appears in the portal 90 days after that affiliate pays an invoice.
| + | |
| − | *To learn more about our affiliate aka referral program visit http://hostek.com/affiliates.asp
| + | |
| − | *To activate your affiliate account, login to your billing control panel (https://cp.hostek.com) and click on the '''Affiliate link''' and activate there.
| + | |
| − | *To earn affiliate funds an active hosting plan is not necessary but the WHMCS billing account must remain active.
| + | |
| − | *Once the affiliate balance reaches $100 the customer can request a withdrawal per our Affiliate TOS.
| + | |
| − | *No payout will occur on any account with less than $100 balance in the affiliate account.
| + | |
| | | | |
| | + | <div style="margin:0.4em; width:22em; text-align:center;"> |
| | + | <div style="font-size:162%; padding:.1em;">Category: Billing</div> |
| | + | <div style="font-size:95%;">Account, Ordering, Invoicing, etc.</div> |
| | + | <div id="articlecount" style="font-size:85%;">[[Special:Statistics|{{PAGESINCAT:Billing}}]] articles in Billing.</div> |
| | + | </div> |
| | + | <!-- PORTAL LIST ON RIGHT-HAND SIDE --> |
| | + | <ul style="position:absolute; right:-1em; top:50%; margin-top:-2.4em; width:38%; min-width:25em; font-size:95%;"> |
| | + | <br /> |
| | + | <b style="font-size: 18px; font-weight: bold;"> Billing Control Panel: https://cp.hostek.com </b> |
| | + | </ul> |
| | + | </div> |
| | + | <!-- MAIN PAGE BANNER --> |
| | | | |
| − | ===AUTOMATICALLY PROCESS PAYMENT=== | + | <br /> |
| − | * Our billing system sends e-notice of invoice two weeks prior to the due date.
| + | <table id="mp-banner" style="width: 100%; margin:4px 0 0 0; background:none; border-spacing: 0px;"> |
| − | * If the payment method for the invoice is Card, then on the due date our system will automatically attempt payment to the card on file
| + | <tr><td class="MainPageBG" style="padding:8px; background-color:#fffaf5; border:1px solid #f2e0ce; color:#000; text-align: center; font-size:100%;">We've organized the list of Billing articles in the below categories for easy browsing. If needed view the full list of articles at the bottom of the page. |
| − | * On the due date, our billing system generates e-confirmation of payment or e-notice of decline.
| + | </td></tr> |
| − | * Please be sure to have @hostek.com added as a safe sender
| + | </table> |
| − | * Please review all emails received and take appropriate actions when needed, as e-billing is our method.
| + | |
| − | * To be in compliance with Merchant Guidelines our billing system clears card detail when a charge is decline for specific reasons.
| + | |
| − | * If your card detail is not in the account, follow the My Details link from within the client billing area (https://cp.hostek.com) to add.
| + | |
| | | | |
| | + | {| id="mp-upper" style="width: 100%; margin:4px 0 0 0; background:none; border-spacing: 0px;" |
| | + | <!-- first frame (green) --> |
| | + | | class="MainPageBG" style="width:55%; border:1px solid #cef2e0; background-color:#f5fffa; vertical-align:top; color:#000;" | |
| | + | {| id="mp-left" style="width:100%; vertical-align:top; background-color:#f5fffa;" |
| | + | | style="padding:2px;" | <h2 id="mp-tfa-h2" style="margin:3px; background-color:#cef2e0; font-family:inherit; font-size:120%; font-weight:bold; border:1px solid #a3bfb1; text-align:left; color:#000; padding:0.2em 0.4em;">Billing Account</h2> |
| | + | |- |
| | + | | style="color:#000;" | <div id="mp-tfa" style="padding:2px 5px"> |
| | | | |
| − | ===CANCEL ADD ON NOT LISTED IN THE MY SERVICES LINK '''(NOTE: THIS DOES NOT CANCEL HOSTING, SSL CERTIFICATES OR DOMAIN NAMES)'''===
| + | <li>Register Account [ [[Billing_-_Register_Account| View ]] ]</li> |
| − | * E-mail support@hostek.com and request cancellation of specific addon and provide the client billing area password for verification.
| + | <li>Reset / Recover Password [ [[Billing_-_Password_Reset| View ]] ]</li> |
| − | * Our Terms of Service Agreement requests 14 days notice for cancellations.
| + | <li>Update Account Information [ [[Billing_-_Update_Account_Information| View ]] ]</li> |
| | + | <li>Manage Contacts / Sub-Accounts. [ [[Billing_-_Contacts_%26_Sub-Accounts| View ]] ]</li> |
| | + | <li>Manage Security Question [ [[Billing_-_Security_Question| View ]] ]</li> |
| | + | <li>Two-factor Authentication [ [[Client_Area_-_Two_Factor_Authentication| View ]] ]</li> |
| | | | |
| | + | </div> |
| | + | |- |
| | + | | style="padding:2px;" | <h2 id="mp-dyk-h2" style="margin:3px; background-color:#cef2e0; font-family:inherit; font-size:120%; font-weight:bold; border:1px solid #a3bfb1; text-align:left; color:#000; padding:0.2em 0.4em;">Invoices & Payment Information</h2> |
| | + | |- |
| | + | | style="color:#000; padding:2px 5px 5px;" | <div id="mp-dyk"> |
| | | | |
| − | ===CANCEL ARD (ADDITIONAL RESOLD DOMAIN) FROM RESELLER ACCOUNTS===
| + | <li>Manage Credit Card on File [ [[Billing_-_Manage_Credit_Card| View ]] ]</li> |
| − | *Login to https://wcp.hostek.com
| + | <li>Manage & Pay Invoices [ [[Billing_-_Manage_%26_Pay_Invoices| View ]] ]</li> |
| − | *Once logged in, click on the "Reseller Manager" icon.
| + | |
| − | *Click "List Domains" then click on the trash-can icon next to the domain you want to remove.
| + | |
| − | *This will automate the billing, etc., so that if you complete the cancellation before the next billing cycle invoice generates, the cancelled domain(s) should not be included in the calculation or on the Reseller Invoice Detail email listing of domains for that billing cycle.
| + | |
| | | | |
| | + | </div> |
| | | | |
| − | ===CANCEL HOSTING SERVICE OR DOMAIN MANAGEMENT '''(NOTE THAT ADDITIONAL STEPS ARE NEEDED IF YOU WANT TO LET THE DOMAIN NAME EXPIRE)'''===
| |
| − | *LOG INTO your CLIENT BILLING AREA at https://cp.hostek.com
| |
| − | *CLICK on the "SERVICES" icon along the top.
| |
| − | *FIND the SERVICE DESCRIPTION that you wish to cancel.
| |
| − | *to the right of that description is an ICON with an ARROW.
| |
| − | *LEFT CLICK that ARROW ICON.
| |
| − | *NOW you should be in a "PRODUCT DETAILS" page.
| |
| − | **NOTE - ALL FILES AND EMAIL ARE DELETED WITH CANCELLATION**
| |
| − | *SCROLL to the very BOTTOM and LEFT CLICK on "REQUEST CANCELLATION"
| |
| − | *FOLLOW the PAGE PROMPTS to complete the request
| |
| − | *E-CONFIRMATION then GENERATES to the primary email on file and to us.
| |
| − | *Our Terms of Service Agreement requests 14 days notice.
| |
| | | | |
| | | | |
| | + | |- |
| | + | | style="padding:2px;" | <h2 id="mp-dyk-h2" style="margin:3px; background-color:#cef2e0; font-family:inherit; font-size:120%; font-weight:bold; border:1px solid #a3bfb1; text-align:left; color:#000; padding:0.2em 0.4em;">Misc.</h2> |
| | + | |- |
| | + | | style="color:#000; padding:2px 5px 5px;" | <div id="mp-otd"> |
| | | | |
| − | ===CANCEL REGISTRATION'''(NOTE THAT ADDITIONAL STEPS ARE NEEDED TO CANCEL HOSTING OR DOMAIN MANAGEMENT SERVICE OR SSL CERTIFICATE'''===
| + | <li>Viewing Account Billing Related E-Mails? [ [[Billing_-_View_Email_History| View ]] ]</li> |
| − | If you also need TO CANCEL REGISTRATION:
| + | <li>Transferring Services to Another Billing Account? [ [[Transfer_service_to_another_billing_account| View ]] ]</li> |
| − | *LOG INTO your CLIENT AREA at https://cp.hostek.com
| + | |
| − | *CLICK on the "MY DOMAINS" link.
| + | |
| − | *FIND the DOMAIN NAME that YOU DO NOT WANT us TO RENEW.
| + | |
| − | *to the right of that name is a PAGE ICON with an ARROW.
| + | |
| − | *LEFT CLICK that ARROW ICON.
| + | |
| − | *from the "MY DOMAINS" page VERIFY that you have the CORRECT NAME SELECTED.
| + | |
| − | *LEFT CLICK to either "DISABLE AUTO RENEW" or "DO NOT RENEW"
| + | |
| − | **IF INVOICE ALREADY GENERATED follow the steps then SEND EMAIL to BILLING@HOSTEK.COM and state that you do not want (your domain) renewed.
| + | |
| − | **IF PAYMENT AUTO PROCESSES and the name renews based on that payment, REGISTRATION IS NON-REFUNDABLE PER OUR TOS which requests 14 days notice.
| + | |
| | | | |
| | + | </div> |
| | | | |
| − | ===CANCEL SSL CERTIFICATE '''(NOTE THAT ADDITIONAL STEPS ARE NEEDED IF YOU WANT TO LET THE DOMAIN NAME EXPIRE OR CANCEL HOSTING SERVICE)'''===
| |
| − | *LOG INTO your CLIENT BILLING AREA at https://cp.hostek.com
| |
| − | *CLICK on the "SERVICES" icon along the top.
| |
| − | *FIND the SERVICE DESCRIPTION that you wish to cancel.
| |
| − | *to the right of that description is an ICON with an ARROW.
| |
| − | *LEFT CLICK that ARROW ICON.
| |
| − | *NOW you should be in a "PRODUCT DETAILS" page.
| |
| − | **NOTE - ALL FILES AND EMAIL ARE DELETED WITH CANCELLATION**
| |
| − | *SCROLL to the very BOTTOM and LEFT CLICK on "REQUEST CANCELLATION"
| |
| − | *FOLLOW the PAGE PROMPTS to complete the request
| |
| − | *E-CONFIRMATION then GENERATES to the primary email on file and to us.
| |
| − | *Our Terms of Service Agreement requests 14 days notice.
| |
| | | | |
| | + | |} |
| | + | | style="border:1px solid transparent;" | |
| | | | |
| − | ===CHANGE EMAIL ADDRESS ON FILE=== | + | <!-- Second frame (blue) --> |
| − | * To change the email address for the account, login to the client billing area (https://cp.hostek.com) and follow the My Details link.
| + | | class="MainPageBG" style="width:45%; border:1px solid #cedff2; background-color:#f5faff; color:#000; vertical-align:top;"| |
| | + | {| id="mp-right" style="width:100%; vertical-align:top; background-color:#f5faff;" |
| | + | | style="padding:2px;" | <h2 id="mp-itn-h2" style="margin:3px; background-color:#cedff2; font-family:inherit; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;">Domains, Hosting, & Add-ons</h2> |
| | + | |- |
| | + | | style="color:#000; padding:2px 5px;" | <div id="mp-itn"> |
| | | | |
| | + | <li>Ordering Domain Registrations [ [[Ordering_a_Domain_Registration| View ]] ]</li> |
| | + | <li>Manage Domain Registrations [ [[Manage Domain Registration| View ]] ] </li> |
| | + | <li>Ordering Add-On Services [ [[Ordering_Add-On_Products| View ]] ]</li> |
| | + | <li>Cancel Hosting [ [[Cancel_Hosting| View ]] ]</li> |
| | + | <li>Cancel Domain Registration [ [[Cancel Domain Registration| View ]] ] </li> |
| | + | <li>Ordering SSL Certificate [ [[Ordering SSL Certificate| View ]] ] </li> |
| | | | |
| − | ===CHANGE MAILING ADDRESS===
| + | </div> |
| − | * We do not send any communication at all regarding your domain or service with us through postal mail.
| + | |
| − | * To change the physical address for the account record, login to the client billing area (https://cp.hostek.com) and follow the My Details link.
| + | |
| | | | |
| | + | |- |
| | + | | style="padding:2px;" | <h2 id="mp-otd-h2" style="margin:3px; background-color:#cedff2; font-family:inherit; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;">Affiliates</h2> |
| | + | |- |
| | + | | style="color:#000; padding:2px 5px 5px;" | <div id="mp-otd"> |
| | | | |
| − | ===GET A HARD COPY OF THE INVOICE===
| + | <li>View Affiliate Program category page [ [[:Category:Affiliate_Program| View ]] ]</li> |
| − | * Login to the client billing area (https://cp.hostek.com) and follow the My Invoices link.
| + | All the affiliate information can be found in the category page mentioned above. |
| − | * Click on the Invoice Number to view and print the invoice.
| + | </div> |
| | | | |
| | + | |} |
| | + | |} |
| | | | |
| − | ===MAKE PAYMENTS AUTOMATIC BY CARD=== | + | <br /> |
| − | * Login to your client billing area (https://cp.hostek.com) and follow the My Details link to confirm or input card detail.
| + | <table id="mp-banner" style="width: 100%; margin:4px 0 0 0; background:none; border-spacing: 0px;"> |
| − | * Our billing system generates e-notice of invoice two weeks prior to the due date.
| + | <tr><td class="MainPageBG" style="padding:8px; background-color:#fffaf5; border:1px solid #f2e0ce; color:#000; text-align: center; font-size:100%;">If there is any suggestions for additional wiki articles or an article that you think needing updated please make the request to our support team. |
| − | * If the invoice generates with Card as the Payment Method, our system will automatically attempt payment to the card on file.
| + | </td></tr> |
| − | * Our billing system sends e-confirmation of payment or e-notice of decline on the due date.
| + | </table> |
| | | | |
| − | | + | <!-- INTERWIKI STRAPLINE --> |
| − | ===MAKE PAYMENTS AUTOMATIC BY PAYPAL===
| + | __NOTOC____NOEDITSECTION__ |
| − | * Our billing system generates e-notice of invoice two weeks prior to the due date.
| + | |
| − | * When an invoice is due, login to your client billing area (https://cp.hostek.com) and follow the My Invoices link.
| + | |
| − | * Click on the invoice number to bring the invoice on-screen.
| + | |
| − | * Make sure PayPal is the Payment Method for the service and that PayPal is reflected in the upper right corner of the invoice.
| + | |
| − | * Follow on-screen prompts to pay with PayPal and Create a PayPal Subscription payment to billing@hostek.com
| + | |
| − | * Our billing system sends e-confirmation when payment posts to invoice.
| + | |
| − | | + | |
| − | | + | |
| − | ===PAY AN INVOICE WITH CARD===
| + | |
| − | * Login to your client area (https://cp.hostek.com) and follow the My Invoices link.
| + | |
| − | * Click on the invoice number and when the invoice is on-screen, look for Pay Now in the upper right corner.
| + | |
| − | * Make sure the Payment Method is Credit Card and follow the on-screen prompts to pay by card.
| + | |
| − | * Doing so places the card on file for automatic payment of invoices that generate with Card as the payment method.
| + | |
| − | | + | |
| − | | + | |
| − | ===PAY INVOICES WITH DIFFERENT CARDS===
| + | |
| − | * On invoice due dates, if Card is the payment method, our system automatically attempts payment to the card on file.
| + | |
| − | * To pay automatically but with two different cards you will need to have separate billing accounts identified by separate email addresses.
| + | |
| − | * To manually pay with different cards have PayPal as the Payment Method then manually login to the client billing area (https://cp.hostek.com) and follow the My Invoices link to view and pay the invoice.
| + | |
| − | [[Category:Billing]]
| + | |