Difference between revisions of "Reseller Management"

Revision as of 20:10, 14 August 2014

Windows Reseller Management

1. To manage your domain, login to the WCP Control Panel, using the details below
2. URL: https://wcp.hostek.com/Reseller
3. Username: "client email"
4. Password: ** same as your cp.hostek.com password **
5. Click on the icon that says "Reseller Manager"
6. Here you can "Add Customer" "Add Domain" "Arrange Domains" and "Manage Domain"

• Video tutorial below http://hostek.com/tutorials/WCP_Reseller_Manage_account.html

Customer Accounts

1. To add a customer account please follow.
2. Login to the WCP Control Panel, using the details below
3. URL: https://wcp.hostek.com/Reseller
4. Username: "client email"
5. Password: ** same as your cp.hostek.com password **
6. Click on the icon that says Reseller Manager
7. Click on the "Add Customer" Icon.
8. You will fill out the following information.

• Customer Name
• Customer Email
• Customer User name
• Customer password
  • If you want to edit the permissions on the account then check the "Limit Permissions" box.
• Click save
• Video tutorial below http://hostek.com/tutorials/WCP_Reseller_How_to_add_customer.html

Adding Domains

1. Once you login to your control panel and the main screen comes up.
2. Click on the icon that says "Reseller Manager"
3. Now click on the Icon that says "Add Domain"
4. Fill out the information

• Domain name (Note DO not add www before the domain name)
• IMPORTANT under the "Customer" tab that will put this under the customer account that you created or that you want it to be under.
• To put it under a customer account that you created select that particular one in the drop down.
• To put it under your main reseller account select your reseller account customer name in the drop down
• User name
• Password
• Server Type: (Linux, ColdFusion, Windows, ColdFusion on Linux or Railo)
• Click Save
• After creating a customer, that customer can login and manage all domains under their account using the following details:
• URL: http://wcp.ezhostingserver.com/ OR your custom URL that has been configured in the Reseller Settings.
• Username: ** as specified when creating the account **
• Password: ** as specified when creating the account **
• Video tutorial below http://hostek.com/tutorials/WCP_Reseller_How_to_add_domain_under_customer.html

Arrange Accounts

1. Once you login to your control panel and the main screen comes up.
2. Click on the icon that says "Reseller Manager"
3. Now click on the Icon that says "Arrange Domains"
4. Select the domain name you are wanting to move to another customer account and drag and drop it under the customer account that you want.
5. Click Save

• Video tutorial below http://hostek.com/tutorials/WCP_Reseller_How_to_arrange_account.html

Cancel Domain / Remove Domain

• To Cancel/Remove a domain from your Reseller Account:

1. Login to https://wcp.hostek.com
2. Once logged in, click on the "Reseller Manager" icon.
3. Click "List Domains" then click on the trash-can icon next to the domain you want to remove.
4. If it throws an error please check and remove the following first
   • Sub-domains
   • Domain Aliases
   • Databases & DSN
5. This will automate the billing, etc., so that if you complete the cancellation before the next billing cycle invoice generates, the cancelled domain(s) should not be included in the calculation or on the Reseller Invoice Detail email listing of domains for that billing cycle.

Customer NameServers

1. Login to WCP here: http://wcp.hostek.com/
2. From your Reseller Manager panel click on Reseller Settings
3. Go to the NameServers tab
4. Check the Use Custom Nameservers: box to generate your Customer NameServers
   1. You'll want to make sure that you own the domain name that you use for the Customer NameServers
5. Change the NameServers for your Domain at your Registrar
   1. For those that are Registered with us you would make these changes in your Billing Area here and this will explain how to do that.

Linux/cPanel Reseller Management

To manage within your account, login to your WHM with the steps below:

1. Login at: http://your-reseller-domain.com/whm
2. Login credentials are in the Account Information Email sent when account was first set up.
3. Here you can manage your domain(s), Email(s), Account(s), DNS, Packages, ETC.

• How to login to Reseller Manager video tutorial - http://hostek.com/tutorials/whm11_login.html

Account Information

To view your current Account(s)

1. Within your reseller/WHM, simply enter List Accounts in the Find search section.
2. Click on List Accounts, which will bring up the current account(s) you have..
3. Click on the cPanel Icon if you would like to manage within a specific account.

You may also view the following in the same location under Account Information.

• Parked Domains
• Sub-domains
• Suspended Accounts

Managing Account(s) in your Reseller (WHM)

• Login to your Linux account control panel that we sent you
• Control Panel:
• user
• Password
• Click on WHM WebHost Manager

How to create a package

1. Click on "Packages"
2. Now click on "Add Packages"
3. Now lets create a pre-defined package and give it a name.
4. Now fill out the following accordingly.

• New Package Name
• Enter all the Resources accordingly (Set limits per each based on the limits set on your reseller account)
• Now set the "Options" under settings.
• Click on "Add"
• This should add the package successfully.
• Now that you have created a package lets create a hosting account
• How to create Hosting Packages video tutorial - http://hostek.com/tutorials/whm11_addpackage.htm

How to create a new hosting account

• Click on " Account Functions "
• Now click on "Create a New Account"
• Enter in the information to the following sections below correctly.
• Domain
• Username
• Password
• Re-type Password
• Email
• Now choose a package that you created in the "Choose a Package" section.
• In the "Settings" Locale choose your preference.
• Set the desired DNS settings.
• Set the desired "Mail Routing Settings"
• Now click "Create"
• How to create a new hosting account video tutorial - http://hostek.com/tutorials/whm11_create.html

How to Edit and Delete Hosting Packages

• Editing Packages

1. Click on Packages.
2. Now Click on Edit Packages.
3. Select the appropriate plan in the Packages Area and Click Edit.
4. Now make the appropriate changes and Click Edit to save the changes.

• Deleting Packages

1. Back in the Packages Menu
2. Click on Delete Packages
3. Select the appropriate plan in the Packages Area and Click Delete.

• Note: That deleting packages does not delete the actual hosting accounts that were created using the package. It only removes the package as an option when creating new accounts.
• Here is our Video Tutorial on this - http://hostek.com/tutorials/whm11_editpackage.html