Difference between revisions of "Reseller Management"

Revision as of 21:39, 22 July 2013

Windows Reseller Management

1. To manage your domain, login to the WCP Control Panel, using the details below
2. URL: https://wcp.hostek.com/Reseller
3. Username: "client email"
4. Password: ** same as your cp.hostek.com password **
5. Click on the icon that says "Reseller Manager"
6. Here you can "Add Customer" "Add Domain" "Arrange Domains" and "Manage Domain"

• Video tutorial below http://hostek.com/tutorials/WCP_Reseller_Manage_account.html

Customer Accounts

1. To add a customer account please follow.
2. Login to the WCP Control Panel, using the details below
3. URL: https://wcp.hostek.com/Reseller
4. Username: "client email"
5. Password: ** same as your cp.hostek.com password **
6. Click on the icon that says Reseller Manager
7. Click on the "Add Customer" Icon.
8. You will fill out the following information.

• Customer Name
• Customer Email
• Customer User name
• Customer password
  • If you want to edit the permissions on the account then check the "Limit Permissions" box.
• Click save
• Video tutorial below http://hostek.com/tutorials/WCP_Reseller_How_to_add_customer.html

Adding Domains

1. Once you login to your control panel and the main screen comes up.
2. Click on the icon that says "Reseller Manager"
3. Now click on the Icon that says "Add Domain"
4. Fill out the information

• Domain name (Note DO not add www before the domain name)
• IMPORTANT under the "Customer" tab that will put this under the customer account that you created or that you want it to be under.
• To put it under a customer account that you created select that particular one in the drop down.
• To put it under your main reseller account select your reseller account customer name in the drop down
• User name
• Password
• Server Type: (Linux, ColdFusion, Windows, ColdFusion on Linux or Railo)
• Click Save
• After creating a customer, that customer can login and manage all domains under their account using the following details:
• URL: http://wcp.ezhostingserver.com/ OR your custom URL that has been configured in the Reseller Settings.
• Username: ** as specified when creating the account **
• Password: ** as specified when creating the account **
• Video tutorial below http://hostek.com/tutorials/WCP_Reseller_How_to_add_domain_under_customer.html

Arrange Accounts

1. Once you login to your control panel and the main screen comes up.
2. Click on the icon that says "Reseller Manager"
3. Now click on the Icon that says "Arrange Domains"
4. Select the domain name you are wanting to move to another customer account and drag and drop it under the customer account that you want.
5. Click Save

• Video tutorial below http://hostek.com/tutorials/WCP_Reseller_How_to_arrange_account.html

Cancel Domains

1. Login to https://wcp.hostek.com
2. Once logged in, click on the "Reseller Manager" icon.
3. Click "List Domains" then click on the trash-can icon next to the domain you want to remove.
4. If it throws an error please check and remove the following first

• Sub-domains
• Domain Aliases
• Databases & DSN

1. This will automate the billing, etc., so that if you complete the cancellation before the next billing cycle invoice generates, the cancelled domain(s) should not be included in the calculation or on the Reseller Invoice Detail email listing of domains for that billing cycle.

Linux Reseller Management

To manage within your account, login to your WHM with the steps below:

1. Login at: http://your-reseller-domain.com/whm
2. Login credentials are in the Account Information Email sent when account was first set up.
3. Here you can manage your domain(s), Email(s), Account(s), DNS, Packages, ETC.

• How to login to Reseller Manager video tutorial - http://hostek.com/tutorials/whm11_login.html

Account Information

To view your current Account(s)

1. Within your reseller/WHM, simply enter List Accounts in the Find search section.
2. Click on List Accounts, which will bring up the current account(s) you have..
3. Click on the cPanel Icon if you would like to manage within a specific account.

You may also view the following in the same location under Account Information.

• Parked Domains
• Sub-domains
• Suspended Accounts

Managing Account(s) in your Reseller (WHM)

• Login to your Linux account control panel that we sent you
• Control Panel:
• user
• Password
• Click on WHM WebHost Manager

How to create a package

1. Click on "Pckages"
2. Now click on "Add Packages"
3. Now lets create a pre-defined package and give it a name.
4. Now fill out the following accordingly.

• New Package Name
• Enter all the Resources accordingly (Set limits per each based on the limits set on your reseller account)
• Now set the "Options" under settings.
• Click on "Add"
• This should add the package successfully.
• Now that you have created a package lets create a hosting account
• How to create Hosting Packages video tutorial - http://hostek.com/tutorials/whm11_addpackage.htm

How to create a new hosting account

• Click on " Account Functions "
• Now click on "Create a New Account"
• Enter in the information to the following sections below correctly.
• Domain
• Username
• Password
• Re-type Password
• Email
• Now choose a package that you created in the "Choose a Package" section.
• In the "Settings" Locale choose your preference.
• Set the desired DNS settings.
• Set the desired "Mail Routing Settings"
• Now click "Create"
• How to create a new hosting account video tutorial - http://hostek.com/tutorials/whm11_create.html

How to Edit and Delete Hosting Packages

• Editing Packages

1. Click on Packages.
2. Now Click on Edit Packages.
3. Select the appropriate plan in the Packages Area and Click Edit.
4. Now make the appropriate changes and Click Edit to save the changes.

• Deleting Packages

1. Back in the Packages Menu
2. Click on Delete Packages
3. Select the appropriate plan in the Packages Area and Click Delete.

• Note: That deleting packages does not delete the actual hosting accounts that were created using the package. It only removes the package as an option when creating new accounts.
• Here is our Video Tutorial on this - http://hostek.com/tutorials/whm11_editpackage.html

Creating a Default (Catchall) Email Address in cPanel

• Logging in to cPanel.

1. Click on Default Address.
2. Enter the desired email address in the Forward to Email Address box.
3. Now Click on Change.

• Note: All emails sent to an address you have not defined, will go to the email address you enter.
• Here is our Video Tutorial on this - http://hostek.com/tutorials/cpanel-x3-catchall.html

Using Webmail in cPanel

• Accessing Webmail

1. Log in to cPanel ( or from http://www.yourdomain.com/webmail/ )
2. Click on Webmail.
3. Click on Go to Webmail Login.
4. Choose one of the three available Webmail Programs: 1)NeoMail 2)Horde 3)SquirrelMail
5. For this tutorial we will use SquirrelMail, but all three are fairly similar.
6. From the main screen Click on Options. (From here you can change many settings within your Webmail.)

• Note: You do not have to login to cPanel in order to access your Webmail.
• Creating Folders and Sub-folders

1. While in the Options menu, Click on Folders.
2. Place the desired name into the box below the Create a Folder title.
3. If you already have a folder created, you can use the drop-down menu right below the name box, to choose a sub-folder location.
4. Click on Create.
5. In order to see the new folder listed, Click on Refresh Folder List.

• Note: You can create as many folders as you need.
• Adding an Entry to the Address Book

1. While in the Options menu, Click on Addresses.
2. All of the fields are required, except for the 'Additional Information' box.
3. Click Add Address

• Composing Email

1. While in the Options menu, Click on Compose.
2. To select a Email Address from your Address Book, click on Addresses
3. You can choose how to send them, by ticking the boxes beside: To, CC (Carbon Copy), or BCC (Blind Carbon Copy).
4. Click on Use Addresses.
5. Next, fill out your Subject and the body of the message.
6. You can also send an attachment, just Scroll Down to the bottom of the page.
7. Beside the Attach box, Click on Browse.
8. Choose the file.
9. Click on Add
10. To complete everything, Click on Send on the bottom of the page.

• Deleting and Moving Mail

1. From your Inbox
2. Tick the box next to the email(s) of choice.
3. To trash your Email(s) Click on Delete.
4. To place your Email(s) in a different folder, Click the drop-down menu and choose the folder you wish to move the Email(s) to.
5. Click on Move

• Here is our Video Tutorial on this: http://hostek.com/tutorials/cpanel-x3-webmail.html

How to Create a POP(Post Office Protocol) Email Account

1. Login to cPanel.
2. Click on Email Accounts.
3. There will already be a Default POP Email Account listed.
4. Fill out the boxes labelled: Email, Password, Password( Again).
5. Be sure to choose the correct domain name (If you have Parked Domain and/or a Addon Domain) '@ drop-down menu' .
6. You can set the Mailbox Quota Limit if you wish.
7. Click on Create
8. Click on No (This can be done later.)

• From the Email Accounts page you can Access Webmail, Change Quota, Change Password, Configure Mail Client, and Delete.
• Note: You can make as many POP Email Accounts as your Hosting Plan will allow.
• Don't Forget to setup your POP Email Accounts in your preferred Email Client. (I.E. Microsoft Outlook, Mozilla Thunderbird, Eudora, etc.)
• Here is our Video Tutorial on this: http://hostek.com/tutorials/cpanel-x3-popemail.html

How to Configure Email Forwarding (Email Redirect)

1. Log in to cPanel.
2. Click on Forwarders.
3. Click on Add Forwarder.
4. Enter the Email Prefix in the Address to Forward box.
5. Be sure to choose the correct domain name (If you have Parked Domain and/or a Addon Domain) '@ drop-down menu' .
6. Under Destination in the Email box, enter the Email Address where you want these emails sent.
7. Click on Add Forwarder.

• Here is our Video Tutorial on this: http://hostek.com/tutorials/cpanel-x3-forwarder.html
• Note: On the Forwarders page you can have the option to Add Domain Forwarder.