Difference between revisions of "Email"

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==Common Email Issues==
 
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===Unable to Send Email===
 
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If you are unable to send email but can receive mail, then you will need to check the following:
 
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#Make sure your email client has '''SMTP authentication enabled''' - be sure to use your entire email address as the username.
 
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#Try changing your outgoing port to one of our '''alernate SMTP ports''': '''26''' and '''587''' <br />Sometimes ISPs (''Internet Service Providers'') will block the default SMTP port (''25''), so it is necessary to change to one of the alternate SMTP ports.
 
  
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==Email Size Limit (Sending/Receiving)==
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==Email Troubleshooting==
  
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===Starting Out===
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If you'd like to set up your Mail Client for the first time or just a refresher course, please see this section here: [https://wiki.hostek.com/Email_Client_Setup_Tutorials  Email Client Setup Tutorials]
  
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== Email Maintenance ==
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===Unable to Send Email===
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For shared accounts, the limit for sending is 30mb in size. 
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If Incoming Email is working, but your Outgoing Mail seems to be failing, please continue with these steps:
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For VPS customers with SmarterMail, you can control the size of the sending limit to accommodate your needs.
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===Blacklist check - VPS ONLY===
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Go to http://mxtoolbox.com/blacklists.aspx and use server's IP address. Make sure to click "Check All Blacklists" link.
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===Delisting from Comcast - VPS ONLY===
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URL:
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http://www.comcastsupport.com/Forms/NET/blockedprovider.asp
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Steps:
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#Fill out the forum correctly and accurately and click on the '''Submit''' tab.
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To check for blacklist go to: http://mxtoolbox.com/blacklists.aspx
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===Delisting from AOL - VPS ONLY===
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'''Check IP reputation'''
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*http://postmaster.aol.com/Reputation.php
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'''Feedback loop application'''
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*URL: http://postmaster.info.aol.com/SupportRequest.FBL.php
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**Note: this does NOT apply to shared hosting accounts. We alread have setup a feedback loop for the Outbound IP Address of our mail servers.
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'''Request for Removal'''
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URL: http://postmaster.aol.com/SupportRequest.php
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Steps:
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# Check the headers from the bounce and see what the error was.
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# Once at the link above scroll down to the drop down and select Other Issues
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# Click Next
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# Find the error in the drop down menu and click Next.
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# Fill out the Form with the information required. Use Support Email and phone numbers.
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# In the Comments or Notes field, please let them know we have looked into it and taken care of the spammer or placed further filters. If we do not the IP will not be de-listed.
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AOL will send an email saying they have received our request and that they will look into it.
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===Delisting from Barracuda - VPS ONLY===
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URL: https://www.barracudanetworks.com/support/
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Steps:
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Support Ticket, Phone number, and Live chat can be found in the link above.
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#Email/Phone Number will be listed under "Corporate Headquarters Support Office".
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#Live Chat can be found on the right side of the screen floating.
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===Delisting from Live.com (Hotmail) - VPS ONLY===
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*Go to https://support.msn.com/eform.aspx?productKey=edfsmsbl2&ct=eformts&scrx=1 and fill out the delistment form
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*For addtional information on hotmail failed delivery codes: http://mail.live.com/mail/troubleshooting.aspx
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===Delisting from Spamhaus-zen - VPS ONLY===
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When trying to remove our IP Address from this blacklist you can view the URL below which will tell you if the IP is currently blocked.
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URL: http://www.spamhaus.org/lookup/
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Steps: If the IP Address is listed then the search results for the IP will provide you with a URL to follow to get that specific IP de-listed. Follow the steps provided within the URL and make sure you provide them with a good description of the steps we have taken to ensure this does not happen again ( I.E. we removed the users that was sending spam, added some extra filters, ect. ).
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#Make sure your email client has '''SMTP Authentication''' enabled.
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##You'll need to input the entire email accurate by going to your WebMail interface. (i.e. '''<nowiki>http://mail.yourdomainexample.com/</nowiki>''' or '''<nowiki>http://yourdomainexample.com/webmail/</nowiki>''')
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#Try changing your Outgoing SMTP Port [from 25] to one of these '''alternate SMTP ports''': '''26''' and '''587'''.
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##Sometimes ISPs (''Internet Service Providers'') will block the default SMTP port (''25''), so it is necessary to change the port number.
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#Ensure that '''Encryption''' / '''SSL''' is set to '''None''' or that it is simply off.
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##If you need to use '''SSL''', please see this section here: [https://wiki.hostek.com/SSL_(Secure_Email)  SSL]
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#The '''Outgoing''' and '''Incoming''' MailServers should be '''exactly''' the same (if you are using our MailSystem).
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##Please see the section below to further recognize your MailServer)
  
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===MailServer===
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Here are examples of what your MailServer should resemble:
  
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===Delisting from Yahoo - VPS ONLY===
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#'''<nowiki>mail.yourdomainexample.com</nowiki>'''
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#'''<nowiki>mail##.hostek.com</nowiki>'''
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#'''<nowiki>mail##.ezhostingserver.com</nowiki>'''
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##"ezhostingserver.com" is our Reseller friendly Alias.
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*Note: That the '''##''' in our examples here represent real numbers of real servers.
  
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URL: http://io.help.yahoo.com/contact/index?locale=en_US&y=PROD_MAIL&page=contact
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===Message Size Limit===
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For accounts using our Shared Plans, the Max Message Size Limit [sending AND receiving] is 30MB. This may or may not be the reason that your attachment or email cannot send.
  
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Steps:
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===MX Records===
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# Use the following options after going to the link above:
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One thing to check, especially if it's an issue with receiving emails, is to see if your MX Records are set up correctly to use our MailSystem.
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##Mail
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* Here is how for [https://wiki.hostek.com/WCP_(Windows_based_Control_Panel)#MX_Records Windows] and [http://hostek.com/tutorials/whm11_mx.html cPanel/Linux]
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##Mail
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##Postmaster
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##SMTP Error - Blocked or delayed mail
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# Fill out any forms that are required
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[[Category:Misc-Email]]
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[[Category:Tutorials]]
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[[Category:VPS]]
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[[Category:Email]]
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[[Category:Mail Client]]
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[[Category:iOS]]

Latest revision as of 03:26, 23 April 2015


Email Troubleshooting

Starting Out

If you'd like to set up your Mail Client for the first time or just a refresher course, please see this section here: Email Client Setup Tutorials

Unable to Send Email

If Incoming Email is working, but your Outgoing Mail seems to be failing, please continue with these steps:

  1. Make sure your email client has SMTP Authentication enabled.
    1. You'll need to input the entire email accurate by going to your WebMail interface. (i.e. http://mail.yourdomainexample.com/ or http://yourdomainexample.com/webmail/)
  2. Try changing your Outgoing SMTP Port [from 25] to one of these alternate SMTP ports: 26 and 587.
    1. Sometimes ISPs (Internet Service Providers) will block the default SMTP port (25), so it is necessary to change the port number.
  3. Ensure that Encryption / SSL is set to None or that it is simply off.
    1. If you need to use SSL, please see this section here: SSL
  4. The Outgoing and Incoming MailServers should be exactly the same (if you are using our MailSystem).
    1. Please see the section below to further recognize your MailServer)

MailServer

Here are examples of what your MailServer should resemble:

  1. mail.yourdomainexample.com
  2. mail##.hostek.com
  3. mail##.ezhostingserver.com
    1. "ezhostingserver.com" is our Reseller friendly Alias.
  • Note: That the ## in our examples here represent real numbers of real servers.

Message Size Limit

For accounts using our Shared Plans, the Max Message Size Limit [sending AND receiving] is 30MB. This may or may not be the reason that your attachment or email cannot send.

MX Records

One thing to check, especially if it's an issue with receiving emails, is to see if your MX Records are set up correctly to use our MailSystem.

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