Difference between revisions of "Reseller FAQ"
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| − | ==Reseller | + | ==Reseller FAQ== |
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| − | + | ===How will support issues be handled?=== | |
We will support you and you will support your clients. Any issue that your client has, for which you require our assistance, should go from your client to you, then from you to us via our online support ticket system at support.hostek.com. | We will support you and you will support your clients. Any issue that your client has, for which you require our assistance, should go from your client to you, then from you to us via our online support ticket system at support.hostek.com. | ||
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| + | ===Will Clients have their own Control Panel=== | ||
| + | |||
| + | Yes. Your clients would have access to a control panel. | ||
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| + | The URL would depend on the type of reseller account you have and the platform. | ||
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| + | If the reseller account is a Linux Reseller account, you will get the url from your cPanel login that they would need. | ||
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| + | If you are a Windows or ColdFusion reseller...<br/> | ||
| + | http://wcp.hostek.com<br/> | ||
| + | '''NOTE:''' We create a wcp.your_domain.com entry in the DNS for you automatically for this, so if you have the DNS pointed to our servers, your customers can go to http://wcp.your_domain.com to login (using your domain instead of your_domain.com of course) | ||
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[[Category:Resellers]] | [[Category:Resellers]] | ||
Revision as of 23:36, 22 November 2012
Contents
Reseller FAQ
How will support issues be handled?
We will support you and you will support your clients. Any issue that your client has, for which you require our assistance, should go from your client to you, then from you to us via our online support ticket system at support.hostek.com.
Will Clients have their own Control Panel
Yes. Your clients would have access to a control panel.
The URL would depend on the type of reseller account you have and the platform.
If the reseller account is a Linux Reseller account, you will get the url from your cPanel login that they would need.
If you are a Windows or ColdFusion reseller...
http://wcp.hostek.com
NOTE: We create a wcp.your_domain.com entry in the DNS for you automatically for this, so if you have the DNS pointed to our servers, your customers can go to http://wcp.your_domain.com to login (using your domain instead of your_domain.com of course)