MacMail Troubleshooting

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Server Certificate Rejected

This error is common when using mail.[yourdomain].com if you do not have an SSL installed to cover that domain. Instead, use the full mail server name. You can find this in your Site Details on WCP or in your Welcome Email we send out.

Password Rejected

If you know you've copied over the password correctly, but are still getting password rejection alerts, then try clearing your Keychain Cache.

To do this:

  1. Click Go (Upper left corner most commonly)
  2. Click Go to Folder...
  3. Type in ~/Library/Caches
  4. Select all items in the cache
  5. Delete all items
  6. Restart your computer