Kentico

FAQ

Do you Support Kentico?

• Yes, our Windows Shared and VPS Hosting Plans support Kentico.

Where are your Kentico Hosting Plans?

• All Windows Hosting Plans support Kentico, here are our current Windows Hosting Plans.

How do I Install Kentico?

• Please see the below wiki titled How to Deploy Kentico

Do you have a One-click Install or an Autoinstaller for Kentico?

• We currently do not, but are working on one.
• Please see our wiki below that walks you through How to Deploy Kentico
• If you are having trouble installing Kentico on your website, please contact support.

How to Deploy Kentico

1. Here is how to Setup Kentico on your local machine: Kentico Setup Documentation
2. Here is how to Install the base Kentico Files on a website: Kentico Install Documentation
3. Here is how to Deploy a Kentico website: Kentico Deploy Documentation
4. You will need to choose the Free or Paid License from Kentico here: Kentico Plan Page
5. Since Kentico requires a MSSQL Database, here is our wiki on how to add one from your WCP: MSSQL Database Management

• If you are having trouble installing Kentico on your website, please contact support.

How to Apply Kentico Hotfixes

• This wiki shows you how to apply hotfixes to your Kentico installation on a Shared Hosting Plan. Where you don't have admin access.

1. Download the Hotfix Package from Kentico. It is a self-extracting package.
2. Extract it and open the instructions.
3. Follow the section in the instructions labelled “Creating File Structure for Deployment” in order to create the necessary files for your project.
4. Backup your project folder and database.
5. Submit a request to support@hostek.com to STOP your site's Application Pool in IIS.
6. After receiving confirmation from our support team that your site is stopped, copy the new files into your project folder.
7. Submit a request to support@hostek.com to START your site's Application Pool in IIS.
8. Apply the SQL Script from the <hotfix folder>/SQL on your database.
   • This can be done through your WCP's MSSQL Tools button by picking the MyLittleAdmin option there OR by using SQL Server Management Studio.
9. In this way you can see which files the hotfix re-writes and you can see the exact error messages.

• Instructions for this wiki were taken from the Kentico Dev FAQ Can I apply the hotfix manually instead of using Kentico Installation Manager?.

Common Problems

Troubleshooting Slowness

1. Kentico tends to be extremely slow on the initial load of the page, and then slow going from page to page, so here is a great post on how to resolve this issue:
   • http://dev.kentico.com/Forums/f36/fp7/t11972/Poor-performance.aspx
2. Here are some additional tips on how to optimize Kentico's performance:
   • http://devnet.kentico.com/docs/devguide/performance_overview.htm
   • http://devnet.kentico.com/Blogs/Martin-Hejtmanek/January-2010/Optimization-tip--Write-better-code,-disable-Outpu.aspx
   • http://devnet.kentico.com/Blogs/Martin-Hejtmanek/December-2009/Optimization-tip--Speed-up-your-images-and-files.aspx
   • http://devnet.kentico.com/Blogs/Martin-Hejtmanek/December-2009/Tip--Is-your-menu-and-controls-cache-settings-effi.aspx
   • http://devnet.kentico.com/Blogs/Martin-Hejtmanek/October-2009/Webinar-2---Performance-optimization-and-caching-i.aspx