Difference between revisions of "Invoice and Payment"

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* Follow the My Invoices link.  
 
* Follow the My Invoices link.  
 
* When you have the invoice on-screen, change the payment method to something other than card.
 
* When you have the invoice on-screen, change the payment method to something other than card.
* ***NOTE - if the invoice includes domain name registration & is not paid by the due date, site will go down.
+
* ***NOTE - if the invoice includes domain name registration and is not paid by the due date, site will go down.
 
* When you have the payment issue resolved, change the invoice Payment Method back to Card.
 
* When you have the payment issue resolved, change the invoice Payment Method back to Card.
 
* ***NOTE - when you pay an invoice with card, that card is retained on file for future for processing of invoices with Card as the Payment Method.
 
* ***NOTE - when you pay an invoice with card, that card is retained on file for future for processing of invoices with Card as the Payment Method.
 
* ***NOTE*** if payment is not made within 5 days of the due date, late fee automatically applies.
 
* ***NOTE*** if payment is not made within 5 days of the due date, late fee automatically applies.
 
* ***NOTE*** if payment is not made within 14 days of the hosting plan due date, you may experience automated SERVICE INTERRUPTION.
 
* ***NOTE*** if payment is not made within 14 days of the hosting plan due date, you may experience automated SERVICE INTERRUPTION.
 
  
 
==Make Payments Automatic By Card==
 
==Make Payments Automatic By Card==

Revision as of 15:27, 12 October 2012

How To Get A Hard Copy Of The Invoice

  • Login to the client billing area (https://cp.hostek.com) and follow the My Invoices link.
  • Click on the Invoice Number to view and print the invoice.

Automatically Process Payment

  • Our billing system sends e-notice of invoice two weeks prior to the due date.
  • If the payment method for the invoice is Card, then on the due date our system will automatically attempt payment to the card on file
  • On the due date, our billing system generates e-confirmation of payment or e-notice of decline.
  • Please be sure to have @hostek.com added as a safe sender
  • Please review all emails received and take appropriate actions when needed, as e-billing is our method.
  • To be in compliance with Merchant Guidelines our billing system clears card detail when a charge is decline for specific reasons.
  • If your card detail is not in the account, follow the My Details link from within the client billing area (https://cp.hostek.com) to add.

Delay Payment

  • Login to your client billing area (https://cp.hostek.com).
  • Follow the My Invoices link.
  • When you have the invoice on-screen, change the payment method to something other than card.
  • ***NOTE - if the invoice includes domain name registration and is not paid by the due date, site will go down.
  • When you have the payment issue resolved, change the invoice Payment Method back to Card.
  • ***NOTE - when you pay an invoice with card, that card is retained on file for future for processing of invoices with Card as the Payment Method.
  • ***NOTE*** if payment is not made within 5 days of the due date, late fee automatically applies.
  • ***NOTE*** if payment is not made within 14 days of the hosting plan due date, you may experience automated SERVICE INTERRUPTION.

Make Payments Automatic By Card

  • Login to your client billing area (https://cp.hostek.com) and follow the My Details link to confirm or input card detail.
  • Our billing system generates e-notice of invoice two weeks prior to the due date.
  • If the invoice generates with Card as the Payment Method, our system will automatically attempt payment to the card on file.
  • Our billing system sends e-confirmation of payment or e-notice of decline on the due date.

Make Payments Automatic By Card

  • Our billing system generates e-notice of invoice two weeks prior to the due date.
  • When an invoice is due, login to your client billing area (https://cp.hostek.com) and follow the My Invoices link.
  • Click on the invoice number to bring the invoice on-screen.
  • Make sure PayPal is the Payment Method for the service and that PayPal is reflected in the upper right corner of the invoice.
  • Follow on-screen prompts to pay with PayPal and Create a PayPal Subscription payment to billing@hostek.com
  • Our billing system sends e-confirmation when payment posts to invoice.

Pay An Invoice With a Credit Card

  • Login to your client area (https://cp.hostek.com) and follow the My Invoices link.
  • Click on the invoice number and when the invoice is on-screen, look for Pay Now in the upper right corner.
  • Make sure the Payment Method is Credit Card and follow the on-screen prompts to pay by card.
  • Doing so places the card on file for automatic payment of invoices that generate with Card as the payment method.

Pay Invoice With A different Credit Card (Cards)

  • On invoice due dates, if Card is the payment method, our system automatically attempts payment to the card on file.
  • To pay automatically but with two different cards you will need to have separate billing accounts identified by separate email addresses.
  • To manually pay with different cards have PayPal as the Payment Method then manually login to the client billing area (https://cp.hostek.com) and follow the My Invoices link to view and pay the invoice.

Change Mailing Address

  • We do not send any communication at all regarding your domain or service with us through postal mail.
  • To change the physical address for the account record, login to the client billing area (https://cp.hostek.com) and follow the My Details link.