Smarterstats

How to Exclude an IP from SmarterStats

1. Log in as a site administrator.
2. Click the settings icon.
3. Expand the Site Settings folder.
4. Click General Settings.
5. Click the Import Filtering tab.
6. Click the Add menu in the content pane toolbar and click Import Filter.
7. In the Type field, select Exclude an IP address.
8. In the IP Address field, type in the IP address to be excluded from statistics.
9. Click OK.
10. Click Save.

SmarterStats Issues

List of known solutions to common SmarterStats issues.

(VPS ONLY) SmarterStats not showing any website statistics

If your SmarterStats isn't showing any website statistics, please follow these steps to reprocess the logs:

1. Log in to the SmarterStats Admin area. (e.g. http://YOUR-SERVERS-IP-ADDRESS:9999)
2. In the "Sites" section, search for the domain.
3. Right-click on the domain and choose the "Reprocess Log Files".
4. This will usually take a few hours, you'll want to intermittently check back.

(VPS ONLY) Smarterstats not processing logs

1. Log in to the SmarterStats Admin area. (e.g. http://YOUR-SERVERS-IP-ADDRESS:9999)
2. Go to the Service folder of the install path of SmarterStats (default C:\Program Files\SmarterTools\SmarterStats\Service for 32 bit or C:\Program Files (x86)\SmarterTools\SmarterStats\Service for 64 bit machines)
3. Right-click on the ResetSecureLink.bat file and choose Run As Administrator.
4. A window will open up letting you know the issue has been resolved. Click Close.

(VPS ONLY) Secure Link Broken Issue

1. Log in to the SmarterStats Admin area. (e.g. http://YOUR-SERVERS-IP-ADDRESS:9999)
2. Go to the Service folder of the install path of SmarterStats (default C:\Program Files\SmarterTools\SmarterStats\Service for 32 bit or C:\Program Files (x86)\SmarterTools\SmarterStats\Service for 64 bit machines)
3. Right-click on the ResetSecureLink.bat file and choose Run As Administrator.
4. A window will open up letting you know the issue has been resolved. Click Close.