Hostek.com Wiki - New pages [en]

Lucee spreadsheet

2018-03-11T17:12:32Z

Briana: Created page with "How to properly instantiate the "lucee-spreadsheet" class. Reference: https://github.com/cfsimplicity/lucee-spreadsheet#usage <pre> <cfscript> spreadsheet = New spreadshee..."

How to properly instantiate the "lucee-spreadsheet" class.

Reference: https://github.com/cfsimplicity/lucee-spreadsheet#usage

<pre>
<cfscript>
spreadsheet = New spreadsheetLibrary.Spreadsheet();
path = ExpandPath("sample1.xls");

myQuery = spreadsheet.read( src=path, format="query");
</cfscript>

<cfdump var="#myQuery#" abort>
</pre>

MS Access

2017-12-16T23:01:46Z

Codyw: Add new MS Access wiki

== Do you support MS Access? ==

Yes, you can use MS Access datasources on any of our ColdFusion/Windows hosting plans. Our WCP(Windows Control Panel) has full support for MS Access and will allow you to create and manage MS Access datasources as needed.

== What you should know about MS Access. ==

The first and most important thing to know about MS Access is that it's not a production database engine, and should not be considered a suitable choice for a production environment. This essentially means that you will likely experience service or site crashes or hangs when using MS Access. Many legacy ColdFusion apps use MS Access as the datasource.

At Hostek we encourage our customers to use whatever they're most comfortable with. However, it's important to understand that you '''will''' experience issues when relying on MS Access as your site's datasource. MS Access has a use case in the desktop user space, but it was never meant to be used on a server. Additionally, Microsoft stated in a release that has since been removed (due to article age):

"Microsoft Access was not designed for server use. When multiple, concurrent users make requests of a Microsoft Access database (or database driver), unpredictable results may occur."

For these reasons, we strongly discourage the use of MS Access as the database for your ColdFusion application(s). You may be surprised how easy it is to switch to a better database engine.

== Converting your MS Access database. ==

If you're currently using an MS Access database, then we recommend switching to either MSSQL or MySQL. Since MS Access is a Microsoft product, you may find that MSSQL is much more similar in usage and syntax. There are free tools available online that will allow you to convert your MS Access datasource to either MSSQL or MySQL.

[http://www.bullzip.com/products/a2s/info.php Access to MSSQL]

[http://www.bullzip.com/products/a2m/info.php Access to MySQL]

Please note that you may need to test compatibility with your new database engine of choice. In some rare cases you'll have to make changes to your SQL query code itself in order to work with the new database. If any of your SQL queries need to be updated, you will need to do that yourself or consult with your ColdFusion developer.

Smartermail 16

2017-12-15T06:10:23Z

Justinm:

__FORCETOC__
==SmarterMail 16 Basic Information==
===SmarterMail 16 Documentation===
The link below will send you to the documentation page for Smartermail 16. This is the official documentation for Smartermail 16.
#https://help.smartertools.com/SmarterMail/v16/
===Anti-Virus Information===
Our SmartermMail MailServers use Trend Micro's Server Protection Anti-Virus software along with AVG Cloudcare. These programs are continually updated and they filter all known viruses.

==Basic Interface Functions==

===How to Import Mail from Another Mail Server===
<ol>
<li>Log into Smartermail as the email user you would like to migrate </li>
<li>Once logged in, at the top of your screen click on the grid of 9 boxes.</li>
[[file:sm16-9grid.png]]
<li>A drop down menu will appear, click on '''Settings'''.</li>
[[file:sm16-Settingsloc.png]]
<li>On the left side of the page click on the '''Connectivity''' link. </li>
[[file:sm16-SettingsConn.png]]
<li>On the right side of the connectivity settings page you will see a link for Mailbox Migration. Click the '''Migrate''' button. </li>
[[file:sm16-Migrate.png]]
<li>A box will appear that contains several email providers. Click the appropriate icon (if your email provider is not listed click "other") and follow the prompts to start the migration process. </li>
[[file:sm16-Migratemodal.png]]
</ol>

===How to Create a Folder within Your Inbox===
<ol>
<li>Sign into Smartermail as the email user you would like to create the folder for. </li>
<li>Ensure that you on the mail tab within the Smartermail interface</li>
[[file:sm16-mailtab.png]]
<li>Next, right click on the Inbox or Parent folder you would like to create a folder within and click on '''New Folder'''. </li>
[[file:sm16-newfoldercontext.png]]
<li>Enter the desired name of the created folder and then click '''Save'''. ('''Note''': You can change the Parent Folder within this box as well) </li>
[[file:sm16-newfoldermodal.png]]
</ol>

===How to Move Emails to a Folder===
<ol>
<li>Sign into Smartermail with the user that will be moving mail to another folder.</li>
<li>Ensure that you on the mail tab within the Smartermail interface</li>
[[file:sm16-mailtab.png]]
<li>At the top of the page click the '''Select''' button, and then click on the email that you would like moved. (Standard selection shortcuts will work on the email list.)</li>
[[file:sm16-inboxselect.png]]
<li>The '''Selected''' button will reflect how many items are selected. Click on the '''...''' button. A drop down menu will appear.</li>
[[file:sm16-inboxelipses.png]]
<li>Click the Move link.</li>
[[file:sm16-inboxmove.png]]
<li>In the new box that opens, click the line holding a folder name.</li>
[[file:sm16-inboxmovemodal.png]]
<li>Select the folder you would like the mail moved to.</li>
[[file:sm16-inboxmovemodalexpanded.png]]
<li>Finally, click the '''Move''' button.</li>

===How to Perform a Mass Deletion===
<ol>
<li>Sign into Smartermail with the user who will be deleting emails.</li>
<li>Ensure that you on the mail tab within the Smartermail interface</li>
[[file:sm16-mailtab.png]]
<li>At the top of the page click the '''Select''' button, and then click on the email that you would like deleted. Standard selection shortcuts will work on the email list, you can also click the '''Selected''' button and click Select all.</li>
[[file:sm16-inboxselect.png]]
<li>Once you have the email you would like deleted selected, click the '''Delete''' button. This will immediately send the selected email to the '''Deleted Items''' folder.</li>
[[file:sm16-inboxemaildelete.png]]
</ol>

==How to Setup a Disk Space Event==
*This will setup a notification to alert the specified email address when a User's Disk Space is close to the defined percentage of the user's quota.
*This is done through SmarterMail's '''Events''' feature.
<ol>
<li>Login to Smartermail using the Primary Adminstrator account (the default is the '''mailadmin@''' user).</li>
<li>Once logged in, at the top of your screen click on the grid of 9 boxes.</li>
[[file:sm16-9grid.png]]
<li>Select '''Domain Settings'''.</li>
[[file:sm16-Domainsettings.png]]
<li>On the right side of the Domain Settings page, click on the '''Events''' link.</li>
[[file:sm16-domainsettingsevents.png]]
<li>Click the '''New''' button on the Events page.</li>
[[file:sm16-eventsnew.png]]
<li>You will now be presented with a form.</li>
*For the General Box the following settings will need to be in place.
<ol>
<li>For '''Event Name''' enter the desired name you would like to assign to this Event.</li>
<li>'''Event Status''' will need to stay as '''Enabled'''.</li>
<li>'''Event Category''' should be '''User'''.</li>
<li>'''Event Type''' should be '''User Disk Space used'''.</li>
[[file:sm16-neweventgeneral.png]]
</ol>
*For the '''Conditions''' Box the following settings will need to be in place.
<ol>
<li>Click the '''+ New Condition''' button.</li>
[[file:sm16-newcondition.png]]
<li>A box will open, you will need to click on the '''Select Condition''' entry.</li>
[[file:sm16-selectnewcondition.png]]
<li>Select '''Mailbox Usage (%)''' or '''Mailbox Usage (MB)''' depending on which you prefer.</li>
[[file:sm16-mailusage.png]]
<li>Once '''Mailbox Usage''' is selected 2 new fields will apear. In the Condition operator you will need to set this to '''Greater Than''' and the Value field to 90% (or the specific percentage/disk usage you would like).</li>
[[file:sm16-eventconditions.png]]
</ol>
*For the '''Actions''' Box the following settings will need to be in place.
<ol>
<li>Click the '''+ Actions''' button.</li>
[[file:sm16-eventactions.png]]
<li>On the '''Select Action''' Field, in the new box that comes up, select '''Send an email'''. New fields will appear.</li>
*The '''Maximum Frequency''' field sets how often the email will be sent to the email address.
*The '''From Address''' will be who the email is sent from.
*The '''To Address''' is who will receive the email when the event is triggered.
*The '''Subject''' will be the subject of the email.
*Finally, the last field is the actual mail being sent. You can customize the wording of the sent email in this field.
[[file:sm16-eventsendmail.png]]
<li>Once the '''Send an Email''' configuration is complete, cliick save.</li>
</ol>
<li>You will now click save in the top left of the page.</li>
[[file:sm16-eventsave.png]]
</ol>

==How to Add a Trusted Sender==
===User-Level Trusted Sender List===
*This is sometimes referred to as a [soft-]whitelist for the user. Trusted senders added in this manner are limited to user that it is created with.
<ol>
<li>Login to Smartermail</li>
<li>Click on the grid of 9 squares at the top of the page.</li>
[[file:sm16-9grid.png]]
<li>Then click on the settings link.</li>
[[file:sm16-Settingsloc.png]]
<li>Next, click on the '''Spam Filter''' link on the left side of the page</li>
[[file:sm16-spamfiltering.png]]
<li>On the right side of the screen you will see a box that says '''Trusted Senders'''. </li>

*To whitelist all email addresses from a domain:
<ol>
<li>Click on the pencil next to '''Trusted Domains'''.</li>
[[file:sm16-trusteddomains.png]]
<li>Type the domain name (i.e. example.com) in the box. One domain per line.</li>
[[file:sm16-trusteddomainsbox.png]]
<li>Click '''OK'''.</li>
</ol>

*To whitelist a specific email address:
<ol>
<li>Click on the pencil next to '''Trusted Email Addresses'''</li>
[[file:sm16-trustedemail.png]]
<li>Type the email address in the box presented. One email address per line.</li>
[[file:sm16-trustedemailbox.png]]
<li>Click '''OK'''.</li>
</ol>
</ol>

===Domain-Level Trusted Sender List===
*This is sometimes referred to as a [soft-] whitelist for the whole domain. Trusted senders added in this manner apply all users on the domain.

<ol>
<li>Login to Smartermail as the Domain admin.
<ol>
<li>If you have not created an Administrator user, then you will want to start by logging into wcp.hostek.com (using the same credentials you would use to login to cp.hostek.com).</li>
<li>Click on '''Users''' underneath the '''Email''' section.</li>
<li>Click on '''Login''' next to the '''mailadmin'''(default admin user generated on account creation) user.</li>
</ol>
<li>Click on the grid of 9 squares at the top of the page.</li>
[[file:sm16-9grid.png]]
<li>Then click on the settings link.</li>
[[file:sm16-Settingsloc.png]]
<li>Next, click on the '''Spam Filter''' link on the left side of the page</li>
[[file:sm16-spamfiltering.png]]
<li>On the right side of the screen you will see a box that says '''Trusted Senders'''. </li>

*To whitelist all email addresses from a domain:
<ol>
<li>Click on the pencil next to '''Trusted Domains'''.</li>
[[file:sm16-trusteddomains.png]]
<li>Type the domain name (i.e. example.com) in the box. One domain per line.</li>
[[file:sm16-trusteddomainsbox.png]]
<li>Click '''OK'''.</li>
</ol>

*To whitelist a specific email address:
<ol>
<li>Click on the pencil next to '''Trusted Email Addresses'''</li>
[[file:sm16-trustedemail.png]]
<li>Type the email address in the box presented. One email address per line.</li>
[[file:sm16-trustedemailbox.png]]
<li>Click '''OK'''.</li>
</ol>
</ol>

==How to Add a Signature==
*A Signature will always appear at the bottom of your next Email. So you'll want to make sure that it is appropriate for all uses.
===Creating a New Signature===
<ol>
<li>Login to Smartermail with the user you would like to edit the Signature for.</li>
<li>Click on the grid of 9 squares at the top of the page.</li>
[[file:sm16-9grid.png]]
<li>Then click on the '''Settings''' link.</li>
[[file:sm16-Settingsloc.png]]
<li>Click on the '''Signatures''' link on the left side of the page</li>
[[file:sm16-signatures.png]]
<li>Click on the '''+ New Signature''' button.</li>
[[file:sm16-newsig.png]]
<li>Type a friendly name (this will not be included in your signature, it is just for identification) in the Name Field. Create your Signature in the box below.</li>
[[file:sm16-sigbox.png]]
<li>Click the '''Save''' button.</li>
<li>Now to set your default Signature click the drop-down menu under '''Mapped Field'''</li>
[[file:sm16-mappedfield.png]]
<li>Select the friendly name of the Signature you have just created</li>
[[file:sm16-mappeddropdown.png]]
<li>Finally, click the '''Save''' button at the top of the page.</li>
[[file:sm16-sigsave.png]]
</ol>

===Adding an Image to your Signature===
<ol>
<li>First, the image will need to be uploaded to the wwwroot or public folder of your hosting</li>
<li>You will need to note the URL of your image, as well as the height and width.</li>
<li>Login to Smartermail with the user you would like to edit the signature for.</li>
<li>Click on the grid of 9 squares at the top of the page.</li>
[[file:sm16-9grid.png]]
<li>Click on the '''Settings''' link.</li>
[[file:sm16-Settingsloc.png]]
<li>Click on the '''Signatures''' link on the left side of the page</li>
[[file:sm16-signatures.png]]
<li>Either create a new signature or left click on an existing signature.</li>
<li>In the editing window click the ''' + '''. (This opens the advanced editing tools)</li>
[[file:sm16-sigadvopt.png]]
<li>Next click the ''' </> ''' on the second row. This switches the editor to code view.</li>
[[file:sm16-sigcodeview.png]]
<li>Now you will place the following snippet (replacing the sample URL and the ### next to width and height with the link to your image and your preferred image size) within your signature where you would like it positioned.</li>
*Code snippet with sample data: <img src='http://example.com/folder/logo.jpg' width='###' height='###' />
<li>Once completed click save.</li>
</ol>

==How to Setup Content Filters==
* Content Filtering is a very powerful method to filter all of your important emails to one folder, or even automatically delete the emails you do not want to see.
<ol>
<li>Log into Smartermail for the user you would like to setup the filters for.</li>
<li>Click on the grid of 9 squares at the top of the page.</li>
[[file:sm16-9grid.png]]
<li>Click on the '''Settings''' link.</li>
[[file:sm16-Settingsloc.png]]
<li>Next, click on the '''Content Filtering''' link on the left side.</li>
[[file:sm16-contentfilt.png]]
<li>Click the '''New''' button.</li>
[[file:sm16-contfiltnew.png]]
<li>You will now be presented with several fields:</li>
[[file:sm16-contfiltnewform.png]]
<ol>
<li>This field will be the friendly name of the filter.</li>
<li>This is the order in which the filters will be applied if multiple are present.</li>
<li>The match type will allow you to choose whether '''All''' or '''Any''' condition needs to be met to trigger the filter.</li>
<li>This toggle will turn on and off the ability to use wildcards in your conditions to search for.</li>
<li>The '''Conditions''' field is the area where you will set the conditions that are required to be met to trigger the filter.</li>
<li>The '''Actions''' are the process that are performed once the above conditions are met and filter is triggered.(i.e. '''Delete Message''', '''Reroute Message''', '''Bounce Message''', etc...)</li>
</ol>
<li>Once you have completed the configuration of your filter, click the '''Save''' button.
</ol>

SRS - rewrite sender email - enable or disable

2017-10-26T03:34:40Z

Briana: Created page with "With SRS on a Mail Server, you can select to enable or disable SRS, which is the ability for the mail server to re-write the sender's email address. This is generally done so..."

With SRS on a Mail Server, you can select to enable or disable SRS, which is the ability for the mail server to re-write the sender's email address. This is generally done so that forwarded messages pass SPF checks.

In theory, this sounds like a great idea. However, gmail on their "Best practices for forwarding mail to Gmail" help article, specifically says NOT to do this:

Details here on gmail comment: https://support.google.com/mail/answer/175365?hl=en

In SmarterMail, it is possible to set this on a per domain basis in case this is something you want to try to resolve SPF check issues.

ElasticSearch Cluster - Best Practices

2017-10-24T16:26:24Z

Briana: Created page with "Three node ElasticSearch cluster For High Availability and Failover, a three (3) node ElasticSearch cluster is the recommended solution. Server 1: Data node - master eligibl..."

Three node ElasticSearch cluster

For High Availability and Failover, a three (3) node ElasticSearch cluster is the recommended solution.

Server 1: Data node - master eligible

Server 2: Data node - master eligible

Server 3: Non-data, non-master eligible - only for quorum

With this setup, any single node can be lost and the other two nodes will continue to function. This would allow for high availability.

Server 3 doesn't need many resources, as ElasticSearch wouldn't need many resources on that node since it would only be a quorum witness. Ideally, you would/could use the server (or one of the servers) that will be querying ElasticSearch, which would allow to send the queries through the local instance so that it could automatically route/load-balance them across the data nodes.

.Net Core

2017-09-16T04:05:38Z

Briana: Created page with "This wiki contains details about running ASP.Net Core under IIS. '''What is ASP.Net Core?''' ASP.Net Core is an open-source cross-platform version of ASP.Net. Due to being..."

This wiki contains details about running ASP.Net Core under IIS.

'''What is ASP.Net Core?'''

ASP.Net Core is an open-source cross-platform version of ASP.Net. Due to being cross-platform, it does not have access to the full "Base Class Library"(BCL) available in the full Windows .Net Framework. However, Microsoft and the open-source community are actively porting over the most important parts of the BCL so the disparity is getting smaller with each version.

'''ASP.Net Core Windows Server Hosting Bundle'''

All of our Shared Windows servers have the "ASP.Net Core Windows Server Hosting Bundle" installed. This IIS module allows ASP.Net Core websites to be hosted behind IIS. All ASP.Net Core sites run their own http webserver named "kestrel" in the background. The IIS module passes information to the ASP.Net Core application letting it know which port it should use and then proxies connections to the kestrel webserver.

NOTE: The "kestrel" webserver used by ASP.Net Core is not designed to be public facing. It is only designed to be used behind another webserver, such as IIS on Windows or nginx on Linux. So even for VPS customers who could technically run ASP.Net Core without IIS, it is recommended to use always use IIS.

'''Required web.config settings'''

There are some required web.config settings for the ASP.Net Core application directory that enable the IIS module. Below is an example configuration that will enable ASP.Net Core within a directory:

<?xml version="1.0" encoding="utf-8"?>
<configuration>
<system.webServer>
<aspNetCore processPath="dotnet"
arguments=".\MyApp.dll"
stdoutLogEnabled="false"
stdoutLogFile=".\logs\stdout" />
</system.webServer>
</configuration>

When the 'aspNetCore' configuration element is present, all requests underneath that folder will be forwarded to the ASP.Net Core webserver. This means you may not be able to browse directly to static files underneath that path. However, you can disable this forwarding/proxying in a sub-folder by explicitly removing the aspNetCore handler in the sub-folders web.config file:

<?xml version="1.0" encoding="utf-8"?>
<configuration>
<system.webServer>
<handlers>
<remove name="aspNetCore"/>
</handlers>
</system.webServer>
</configuration>

The necessary web.config entries as shown above should be automatically generated by Visual Studio when you use the 'Publish" feature to generate the application files, but it is important to be aware of its need and the possible side-affects.

LiteSpeed Cache (LSCache)

2017-09-15T16:36:21Z

Daniellem: /* Frequently Asked Questions */

==Summary==

LiteSpeed Cache (LSCache) is a server-level caching solution offered by an alternative to Apache called LiteSpeed. While LiteSpeed itself offers many advantages, LSCache works hand-in-hand with LiteSpeed to create an even more efficient and fast environment for your website.

==LiteSpeed Cache for WordPress (LSCWP)==

LiteSpeed Cache for WordPress is a highly customizable web server-level caching plugin that utilizes LiteSpeed Cache. It is designed to dramatically increase WordPress site speed with little to no configuration necessary. As mentioned earlier, by caching at the web server layer, overhead is cut drastically allowing caching to be done more quickly and efficiently than in any other caching solution.

===Installation on a Shared cPanel Server===

If you are on a shared cPanel/Linux server and have been directed to this page via e-mail, you are part of our beta LSCWP program! We strongly encourage you to take advantage of this free speed-boosting plugin. To do so, please perform the following steps:

#Log into your WordPress website.
#Click 'Plugins' on the left. [[File:LSCache1r.png]]
#'''Very Important:''' Deactivate any other caching plugins like W3 Total Cache on your website, so that LiteSpeed Cache is the only WordPress caching plugin enabled. If you skip this step, LiteSpeed Cache will not work.
#Still within the WordPress admin, scroll down on the left until you see LiteSpeed Cache. Click that. [[File:LSCache2.png]]
#Click the 'DB Optimizer' tab on the new page. [[File:LSCache3.png]]
#Click the 'Clean All' button. After that, click 'Optimize Tables' button. [[File:LSCache4.png]]
#That's it! You have activated LiteSpeed Cache and optimized your WordPress database at the same time. You can either go through all the pages on your site so that they get cached, or you can let the automated crawler do so (see FAQ).

----

===Installation on a VPS===

''Note: This section is for clients whom have purchased their own private server. If your website is on a Hostek.com shared server, please read the section above.''

As a prerequisite, your server must have LiteSpeed with LSCache. To get this speed-boosting upgrade, [https://support.hostek.com/ please contact Hostek.com support by clicking here] and mention this wiki page.

#Login into WHM for your server (http://<Your Server's IP>:2086/).
#At the top-left, type in 'LiteSpeed'. There should be one result (LiteSpeed Web Server), click it.
#Under 'LiteSpeed Cache for WordPress Management', click 'Manage Cache Installations'.
#In this section, click 'scan'. LiteSpeed will now scan for all of the WordPress sites on the server.
#Once the scan is finished, go back to the 'Manage Cache Installations' page.
#Simply check the box on the left for the websites(s) you want to enable LiteSpeed Cache for, then scroll back up and click 'Enable Selected'. This will install the LiteSpeed WordPress plugin and connect configs on the LiteSpeed back-end for the sites you chose.
#Next, log into the site's WordPress admin, then go to Plugins.
#'''Very Important:''' Deactivate any other caching plugins like W3 Total Cache on your website, so that LiteSpeed Cache is the only one. If you skip this step, LiteSpeed Cache will not work.
#Still within the WordPress admin, scroll down on the left until you see LiteSpeed Cache. Click that.
#Click the 'DB Optimizer' tab on this new page, then click the 'Clean All' button. After that, click 'Optimize Tables' button at the bottom-right.
#That's it! You have activated LiteSpeed Cache and optimized your WordPress database at the same time. You can either go through all the pages on your site so that they get cached, or you can let the automated crawler do so (see FAQ).

----

=== Frequently Asked Questions ===

''Please Note: Other caching plugins are not compatible with LSCache. See final question for more details.''

'''"Why is LSCWP/LSCache faster than other caching plugins?"'''

Unlike most other caching plugins, LSCache works by caching pages on a server-level. It can do this because it has access to LiteSpeed, and through that the server as a whole. The first time a page loads it may load at normal rates, for that's the time it is getting placed into the server cache. After that, it will load almost instantly for everyone, as it is pulled from the server cache instead of the web server. Normal caching plugins work by caching pages on a client/browser level, which is much less efficient, as every person browsing the site will have to load the pages themselves before they are cached on their local machine instead of the server.

'''"How do I configure LSCache?"'''

You can modify a plethora of technical features by going to Plugins -> LiteSpeed Cache -> Settings. There are many tabs of configuration variables you and your developers can modify at that location. This is not to say you need to-- LSCache comes out-of-the-box with many settings already configured to optimal values for most websites.

'''"If a page is changed, will the changed be cached again automatically?"'''

LSCache comes with what is called a ''crawler'' that checks each page of your website for changes. When it detects that a cached page is changed, it will re-cache the page automatically. It does this every 400 seconds, so changes you make will indeed quickly be cached once more. This 400 second value can be changed by going to Plugins -> LiteSpeed Cache -> Settings as mentioned in the previous question.

'''"Is there a way to force a page to re-cache?"'''

To 'force-reload' a page into the cache, all it will take is simply loading the page once through the browser. LSCache will detect that it hasn't been cached before (or if a different version of it was cached) and it will automatically update. The aforementioned crawler will also do this every 400 seconds.

'''"Why Can't I use other caching plugins in conjunction with LSCache?"'''

LSCache uses certain protocols that do not work when other caching plugins like W3 Total Cache are enabled. Please only enable one at a time, though for the reasons above we strongly suggest sticking with LSCache as your main WordPress caching solution.

If you have a question that is not listed, [https://support.hostek.com/ please feel free to contact Hostek.com support by clicking here.]

Exchange ActiveSync issue on Windows Server 2016 with iOS11

2017-09-14T15:31:10Z

Chrisd: Created page with "=Exchange ActiveSync issue on Windows Server 2016 with iOS11= Exchange ActiveSync (EAS) users will not be able to REPLY to, or FORWARD, messages with attachments from the def..."

=Exchange ActiveSync issue on Windows Server 2016 with iOS11=

Exchange ActiveSync (EAS) users will not be able to REPLY to, or FORWARD, messages with attachments from the default Mail app on iOS 11. This is NOT a SmarterMail issue but an iOS 11 and Windows Server 2016 compatibility issue that affects ALL versions of SmarterMail as well as other mail servers and services, including Microsoft Exchange Server customers using Windows Server 2016.

The cause of the issue is related to the implementation of HTTP/2 in either Windows Server 2016 or in iOS 11. HTTP/2 is a major revision of the HTTP network protocol used for communication across the internet. Windows Server 2016 and Windows 10 both implement, and default to, HTTP/2 versus the more legacy HTTP/1.1. With iOS 11, Apple is now using HTTP/2 because Windows Server 2016 supports it.

If your mail server is running and older version of Windows Server, you will not see this problem as iOS 11 will continue to use HTTP/1.1.

==Workaround==

As a workaround, system administrators can modify the Windows Server 2016 registry to “act as” previous versions of Windows Server, essentially telling iOS 11 to use the HTTP/1.1 protocol.

'''The following keys would need to be modified AND the server rebooted:'''

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\HTTP\Parameters

EnableHTTP2Tls REG_DWORD 0 — the default is 1

EnableHttp2Cleartext REG_DWORD 0 — again, the default is 1

[[Category:Misc-Email]]

Distrusting certificates issued by Symantec

2017-09-12T16:51:46Z

Briana: Created page with "__FORCETOC__ Beginning in 2018 as outlined below, Chrome will begin Distrusting certificates issued before certain dates by Symantec. - Chrome 66 - Beginning April 17, 2018..."

__FORCETOC__

Beginning in 2018 as outlined below, Chrome will begin Distrusting certificates issued before certain dates by Symantec.

- Chrome 66 - Beginning April 17, 2018 - Distrusting certificates issued by Symantec before June 1, 2016

SOLUTION: In February to March 2018, all certificates issued before "June 1, 2016" need to be re-issued. NOTE: For most certificates this will not be an issue since they get re-issued annually. Where this applies is multi-year certificates.

- Chrome 70 - Beginning October 23, 2018 - All Symantec certificates issued from their present roots will not be trusted

SOLUTION: In August to September 2018, all certificates issued on the old parent roots need re-issued with Symantec's SubCA infrastructure, which should be available starting December 1, 2017. NOTE: This would mean certificates issued October 2017 through November 2017 will need to be re-issued in August to September of 2018.

Manage PHP Settings

2017-08-27T05:00:55Z

Justinm: Created page with "==Managing PHP settings via WCP== <ol style="list-style-type: decimal;"> <li>First login to your WCP control panel for the account the domain is under: https://wcp.hostek...."

==Managing PHP settings via WCP==

<ol style="list-style-type: decimal;">
<li>First login to your WCP control panel for the account the domain is under: https://wcp.hostek.com
[[file:wcp_url_secure.png]]
 
If you have any issues with logging into WCP then please see our tutorials on [[Forgot_WCP_Password|recovering your password]] if necessary</li></ol>

 

<ol start="2" style="list-style-type: decimal;">
<li>Once logged into WCP if you have multiple domains you may need to select the appropriate domain to manage using the ''''Hosted Domains'''' drop-down in the top-right of the page as shown in the screenshot below:
[[file:wcp_change_domain.png]]
 
</li>

<li>You will then click on the PHP settings Icon
[[file:Php_settings.png]]
</li> 

<li>You will be presented with a list of your domain and its subdomains
[[file:Php_settings_domainselector.png]]
Click on the configuration button for the site you would like to configure.
</li> 

<li>A box will open that contains general configuration options as well as another tab for php.ini options</li>
===General PHP settings===
[[file:Php settings general.png]]
<ul>
<li>'''Site:''' The domain name that you are editing the php settings for. </li>
<li>'''PHP Version:''' In this field you will be able to select from all the php versions available on the server your site is hosted on. </li>
<li>'''Custom php.ini:''' If this is checked, php options will be pulled from the php.ini located within the root folder. </li>
</ul>
[[file:Php_settings_phpini.png]]
<ul>
<li>'''Log Errors:''' Enabling this option will log errors to the location specified within the php.ini file. </li>
<li>'''Memory Limit:''' This sets the maximum amount of memory in bytes that a script is allowed to allocate. </li>
<li>'''POST Max Size:''' This sets the max size of post data allowed. This settings will also affect file uploads. This value must be larger than the upload_max_filesize. </li>
<li>'''Upload MAX Filesize:''' This is the maximum size of an uploaded file. </li>

Manage ASP.net Settings

2017-08-26T05:32:25Z

Justinm:

==Managing ASP.net Settings via WCP==

<ol style="list-style-type: decimal;">
<li>First login to your WCP control panel for the account the domain is under: https://wcp.hostek.com
[[file:wcp_url_secure.png]]
 
If you have any issues with logging into WCP then please see our tutorials on [[Forgot_WCP_Password|recovering your password]] if necessary</li></ol>

 

<ol start="2" style="list-style-type: decimal;">
<li>Once logged into WCP if you have multiple domains you may need to select the appropriate domain to manage using the ''''Hosted Domains'''' drop-down in the top-right of the page as shown in the screenshot below:
[[file:wcp_change_domain.png]]
 
</li>

<li>You will then click on the ASP.net Settings Icon
[[file:Aspnet_settings.png]]
</li> 

<li>You will then be presented with a list of your domain and it's subdomains
[[file:Aspnet_configuration.png]]
Click on the configuration button for the site you would like to configure.
</li> 

<li>You will then be presented with a new box with multiple options to configure. Listed below are explanations of each option.</li>
[[file:Aspnet settingsbox.png]] 
===Site Name===
<ul><li>This field is self-explanatory. This will list the site name that is currently being configured
</li></ul>
===ASP.Net Version===
[[file:Aspnet_version.png]]
<ul><li>This field allows you to choose between 2.0/3.5 and 4.0-4.5.2 versions of ASP.Net
</li></ul>
===Managed Pipeline===
[[file:Aspnet_managedpipeline.png]]

<ul><li> '''Integrated''' - The IIS pipeline is integrated with the ASP.net request pipeline. The ASP.net service is no longer treated as an external plugin but as a part of IIS.</li></ul>
<ul><li> '''Classic''' - In this mode IIS will only interact with ISAPI filters and extensions. ASP.net acts as an ISAPI filter and is treated as an external plugin by IIS.</li></ul>

===File Permissions===

<ul><li> This is a legacy setting for 2003 servers. This can be disregarded </li></ul>

===Wildcard Mapping (Required for MVC)===

<ul><li> This settings is used to configure a wildcard handler to intercept every request before being routed to the extensions specific handler (https://technet.microsoft.com/en-us/library/cc754606(v=ws.10).aspx)
</li></ul>

===Full Trust===

<ul><li> Gives the asp.net application the same permissions as the user assigned to the site rather than the more limited permissions allowed by the asp.net medium trust security policy. </li></ul>

URL Forwarding

2017-08-25T04:31:42Z

Kalana: Created page with "This wiki article will show how Forward your domains URL. =URL forwarding using WCP= <ol style="list-style-type: decimal;"> <li>First login to your WCP control..."

This wiki article will show how Forward your domains URL.
 

=URL forwarding using WCP=

<ol style="list-style-type: decimal;">
<li>First login to your WCP control panel for the account the domain is under: https://wcp.hostek.com
 
[[file:wcp_url_secure.png]]
 
If you have any issues with logging into WCP then please see our tutorials on [[Forgot_WCP_Password|recovering your password]] if necessary</li>

 

<li>Once logged into WCP if you have multiple domains you may need to select the appropriate domain to manage using the ''''Hosted Domains'''' drop-down in the top-right of the page as shown in the screenshot below:
 
[[file:wcp_change_domain.png]]
 
</li>

<li>Now click on the icon labeled ''''IIS Settings'''' under the '''Website Settings Tab''' </li>
 
[[file:IISSETTINGS.png]]
 

<li>You should now see Multiple options to include URL Forwarding this will be the Middle Option</li>
 
[[file:URL_Forwarding.png]]
 

<li>Once on the URL Forwards tab choose the ''''ADD'''' button located on per screenshot below:
 
[[file:URLForwardsave.png]]
 
</li>

<li>If you need a specific folder to redirect somewhere, you can find it using the ''''Browse'''' button
##If you simply want the whole site to redirect, leave this box '''blank''
 
[[file:URLOptions.png]]
 
</li>

<li>Click ''''Save''''
</li>
*'''Permanent Redirect''' - specifies that the server should return the redirect status code 301 rather than the default 302. A 301 status code lets search engines know that the content has been permanently moved and that only the new URL should be indexed.
*'''Exact URL''' - If this is unchecked, then the request URL without the server name is passed along with the query string to the destination URL. This is equivalent to appending the $V$Q variables at the end of the destination URL.
*'''Exclude Sub Directories''' - This means that the folder you choose will not redirect...

</ol>

[[Category:WCP (Windows based Control Panel)]]

* [http://meta.wikimedia.org/wiki/Help:Editing MediaWiki editing help]

Domain Notes

2017-08-25T02:52:28Z

Mikey.armstrong:

Domain Notes is a WCP feature that allows Resellers and their clients to leave notes.

<ol style="list-style-type: decimal;">
<li>First login to your WCP control panel for the account the domain is under: https://wcp.hostek.com
[[file:wcp_url_secure.png]]
 
If you have any issues with logging into WCP then please see our tutorials on [[Forgot_WCP_Password|recovering your password]] if necessary</li></ol>

 

<ol start="2" style="list-style-type: decimal;">
<li>Once logged into WCP if you have multiple domains you may need to select the appropriate domain to manage using the ''''Hosted Domains'''' drop-down in the top-right of the page as shown in the screenshot below:
[[file:wcp_change_domain.png]]
 
</li>

<li>In the control panel click on the ''''Domain Notes'''' icon under the ''''Domain Settings'''' section.
[[File:DomainNotes_Location_WCP.png]]
 
</li>

<li>Once clicked you will see an interface similar to the following where you may enter in notes either for the domain or for the Reseller.
[[File:DomainNotes_Notes_Section_WCP.png]]
 
'''Please Note:''' Only Resellers can see the ''''Reseller Notes'''' section.
</li>
 

<li>After you enter in the note click the ''''Save'''' icon as shown.
[[File:DomainNotes_Save_Note_WCP.png]]
 
</li>

Change Domain to Manage

2017-08-23T07:41:38Z

Justinm:

'''To change the domain that you are managing (if you have multiple domains) please follow the steps below.'''<ol>
<li>Login to WCP. </li>
<li>In the top right of the window, just to the left of the logout button is a drop down menu for hosted domains. Click this box. 
[[File:Managedomain.png]] </li>
<li>Select the domain you would like to manage. </li>
<li>Once you have clicked the desired domain, you will be re-directed to the WCP console for that domain.</li>
</ol>

MSSQL Tools

2017-08-22T15:13:10Z

Seanc:

__FORCETOC__

==MSSQL Tools Alternative==
An alternative to MSSQL Tools is to simply use the free Microsoft SQL Management Studio, which is used to connect and manage databases manually.
*Note: This program is installed by default if MSSQL was ordered with your VPS. So you can simply remote in to your VPS and launch this program from the desktop of start menu.

#Microsoft SQL Management Studio download page: https://docs.microsoft.com/en-us/sql/ssms/download-sql-server-management-studio-ssms
#Microsoft SQL Management Studio official tutorial: https://docs.microsoft.com/en-us/sql/ssms/tutorials/tutorial-sql-server-management-studio

==MSSQL Tools on a Windows VPS==

Our Shared Hosting Plans include MSSQL Tools, so some of our customers have grown accustomed to using this software to manage their databases. In order for you to utilize these tools on your own Virtual Private Server (VPS) you'll need to purchase a license from the creators of MSSQL Tools.

Below, you can review the myLittleAdmin and myLittleBackup software licenses and pricing, which are purchased separately:

*myLittleAdmin - http://mylittleadmin.com/en/welcome.aspx

*myLittleBackup - http://www.mylittlebackup.com/mlb/en/welcome.aspx

<code>If you decide to purchase a license, simply submit a ticket to our 24/7 Support Team with your license information so we can integrate this with WCP (MochaPanel) on your server.</code>

Manage DataSources (DSNs) in Windows Environment

2017-08-07T14:52:10Z

Kaseya: Created page with "__FORCETOC__ =Navigating to DataSources (DSNs)= <ol style="list-style-type: decimal;"> <li>First login to your WCP control panel for the account the domain i..."

__FORCETOC__

 

=Navigating to DataSources (DSNs)=
<ol style="list-style-type: decimal;">
<li>First login to your WCP control panel for the account the domain is under: https://wcp.hostek.com
 
[[file:wcp_url_secure.png]]
 
If you have any issues with logging into WCP then please see our tutorials on [[Forgot_WCP_Password|recovering your password]] if necessary</li>

 

<li>Once logged into WCP if you have multiple domains you may need to select the appropriate domain to manage using the ''''Hosted Domains'''' drop-down in the top-right of the page as shown in the screenshot below:
 
[[file:wcp_change_domain.png]]
 
</li>

<li>Click on the icon in the control panel labeled ''''DataSources (DSNs)'''' under the '''Databases''' section.</li>
 
[[file:wcp_dsn_icon.png]]
 

<li>You should now see a list of any existing DSNs (if any).</li>
 
</ol>

=Add a new DataSource=
 
The above section gave instructions on navigating to DataSources in the control panel. Let's now show how to add a new datasource.
 

<ol>

<li>Click on the icon in the control panel labeled ''''DataSources (DSNs)'''' under the '''Databases''' section.</li>
 
[[file:wcp_dsn_icon.png]]
 

<li>You should now see a list of any existing DSNs (if any). Now to add a new Datasource click on the ''''Add'''' button.</li>
 
[[file:wcp_dsn_add_bttn.png]]
 

<li>You will now see a list of available DSN types.. depending on what kind of database this DSN is going to connect to. See a screenshot of the different types of DSNs you can create in the screenshot below:</li>
 
[[file:wcp_dsn_add_type.png]]
 

<li>Click on the ''''Add'''' button next to the type of DSN you want to add as shown in the above screenshot.. the next few sections will show the options listed for each of the different DSN types:</li>
 

==Access Database==
 
'''DataSource Name:''' The DataSource name is the actual name of the DSN that you'll be calling within your websites code (PHP,CF, etc.) 
'''Database Path:''' The path field is the location within your website files to the Access database you're attempting to connect this DSN to. To the right of this field is a '''Browse''' button that you can use to navigate the directories of your website for this access database file. 
'''Username (Optional):''' The username field is an optional field.. unless the access database you're attempting to connect to is a 2007 Access database (.accdb file). 
'''Password (Optional):''' The password field is an optional field.. unless the access database you're attempting to connect to is a 2007 Access database (.accdb file). 
'''ColdFusion DataSource:''' If your website is on a server that has ColdFusion installed then you will have a checkbox for '''ColdFusion DataSource'''. When this field is checked then the datasource will be created within ColdFusion as well as the default ODBC service. 
'''Automatically Compact and Repair (Recommended):''' This option will do exactly what is sounds like. It will run a 'compact & repair' function on the access database. This will sometimes help in cases where the database is locked or user connections are stuck.
 

[[file:wcp_dsn_access.png]]
 

==MySQL/MariaDB Database==
 

'''DataSource Name:'''The DataSource name is the actual name of the DSN that you'll be calling within your websites code (PHP,CF, etc.) 
'''Database Name:''' Enter in the database name that you are connecting to (You can obtain from the '''MySQL''' section of the control panel). 
'''Server:''' Enter in the server name for the database you are connecting to (You can obtain from the '''MySQL''' section of the control panel). 
'''Port:''' Enter in the port for the MySQL server (All of our shared servers and VPS use the default MySQL port of ''''3306''''). 
'''Username (Optional):''' Enter in the user name for the database you are wanting to connect to (You can obtain from the '''MySQL''' section of the control panel). 
'''Password (Optional):''' Enter in the password to the user name you provided in the 'Username' field. 
'''ColdFusion DataSource:''' If your website is on a server that has ColdFusion installed then you will have a checkbox for '''ColdFusion DataSource'''. When this field is checked then the datasource will be created within ColdFusion as well as the default ODBC service. 
'''Unicode Support:''' Adds JDBC query parameters for Unicode character support. 
'''Enable CLOB:''' Allows you to enable CLOB strings. 
'''Enable BLOB:''' Allows you to enable BLOB strings. 
'''JDBC Query Parameters:''' Allows custom JDBC query parameters to be added. These are name=value pairs. Multiple settings can be separated by the '&' character. 

'''Example of JDBC Query Parameters:''' zeroDateTimeBehavior=convertToNull&characterEncoding=UTF-8

The full list of supported properties can be found at http://dev.mysql.com/doc/refman/5.0/en/connector-j-reference-configuration-properties.html.

[[file:Dsn mysql.png]]
 

==MS SQL Database==
 

'''DataSource Name:'''The DataSource name is the actual name of the DSN that you'll be calling within your websites code (PHP,CF, etc.) 
'''Database Name:''' Enter in the database name that you are connecting to (You can obtain from the '''MS SQL''' section of the control panel). 
'''Server:''' Enter in the server name for the database you are connecting to (You can obtain from the '''MS SQL''' section of the control panel). 
'''Port:''' Enter in the port for the MS SQL server (All of our shared servers and VPS use the default MS SQL port of ''''1433''''). 
'''Username (Optional):''' Enter in the user name for the database you are wanting to connect to (You can obtain from the '''MySQL''' section of the control panel). 
'''Password (Optional):''' Enter in the password to the user name you provided in the 'Username' field. 
'''ColdFusion DataSource:''' If your website is on a server that has ColdFusion installed then you will have a checkbox for '''ColdFusion DataSource'''. When this field is checked then the datasource will be created within ColdFusion as well as the default ODBC service. 
'''Enable CLOB:''' Allows you to enable CLOB strings. 
'''Enable BLOB:''' Allows you to enable BLOB strings. 

[[file:wcp_dsn_mssql.png]]
 

==PostgreSQL==
 

'''DataSource Name:'''The DataSource name is the actual name of the DSN that you'll be calling within your websites code (PHP,CF, etc.) 
'''Database Name:''' Enter in the database name that you are connecting to. 
'''Server:''' Enter in the server name for the database you are connecting to. 
'''Port:''' Enter in the port for the PostgreSQL server (defaults to port ''''5432''''). 
'''Username (Optional):''' Enter in the user name for the database you are wanting to connect to. 
'''Password (Optional):''' Enter in the password to the user name you provided in the 'Username' field. 
'''Enable CLOB:''' Allows you to enable CLOB strings. 
'''Enable BLOB:''' Allows you to enable BLOB strings. 

'''Note:''' This is only an option if the domain is on a ColdFusion server. We do not have any shared PostgreSQL servers so this would be an external connection to a PostgreSQL database.. and not a connection to any of our servers.

[[file:wcp_dsn_postgreSQL.png]]
 

==Sybase==
 

'''DataSource Name:'''The DataSource name is the actual name of the DSN that you'll be calling within your websites code (PHP,CF, etc.) 
'''Database Name:''' Enter in the database name that you are connecting to. 
'''Server:''' Enter in the server name for the database you are connecting to. 
'''Port:''' Enter in the port for the Sybase server (defaults to port ''''5000''''). 
'''Username (Optional):''' Enter in the user name for the database you are wanting to connect to. 
'''Password (Optional):''' Enter in the password to the user name you provided in the 'Username' field. 
'''Enable CLOB:''' Allows you to enable CLOB strings. 
'''Enable BLOB:''' Allows you to enable BLOB strings. 

'''Note:''' This is only an option if the domain is on a ColdFusion server. We do not have any shared PostgreSQL servers so this would be an external connection to a PostgreSQL database.. and not a connection to any of our servers.

[[file:wcp_dsn_sybase.png]]
 

==Oracle==
 

'''DataSource Name:'''The DataSource name is the actual name of the DSN that you'll be calling within your websites code (PHP,CF, etc.) 
'''Database Name:''' Enter in the database name that you are connecting to. 
'''Server:''' Enter in the server name for the database you are connecting to. 
'''SID Name:''' Enter the SID Name from your Oracle host here. 
'''Port:''' Enter in the port for the Oracle server (defaults to port ''''1521''''). 
'''Username (Optional):''' Enter in the user name for the database you are wanting to connect to. 
'''Password (Optional):''' Enter in the password to the user name you provided in the 'Username' field. 
'''Enable CLOB:''' Allows you to enable CLOB strings. 
'''Enable BLOB:''' Allows you to enable BLOB strings. 

'''Note:''' This is only an option if the domain is on a ColdFusion server. We do not have any shared PostgreSQL servers so this would be an external connection to a PostgreSQL database.. and not a connection to any of our servers.

[[file:wcp_dsn_oracle.png]]
 

</ol>

=Updating a DSN=
 

<ol>
<li>Click on the icon in the control panel labeled ''''DataSources (DSNs)'''' under the '''Databases''' section.</li>
 
[[file:wcp_dsn_icon.png]]
 

<li>You should now see a list of any existing DSNs (if any). To update a DSN click the pencil icon to the left of the DSN name as shown in the screenshot below:</li>
 
[[file:wcp_dsn_edit_icon.png]]
 

<li>You will now be able to update the values for the DSN such as the password if needed... click on the ''''Save'''' button to save any changes you make to a DSN.</li>

=Deleting a DSN=
 

<ol>
<li>Click on the icon in the control panel labeled ''''DataSources (DSNs)'''' under the '''Databases''' section.</li>
 
[[file:wcp_dsn_icon.png]]
 

<li>You should now see a list of any existing DSNs (if any). To delete a DSN click on the trash can icon to the right of the DSN as shown in the screenshot below:</li>
 
[[file:wcp_dsn_delete_icon.png]]
 

<li>A prompt should appear asking if you want to confirm the deletion of the DSN. Click ''''OK'''' to proceed with the removal or click ''''Cancel'''' to cancel the deletion of the DSN.</li>

</ol>

[[Category:WCP (Windows based Control Panel)]]

MyLittleAdmin / myLittleBackup

2017-08-06T18:33:24Z

Kaseya: Created page with "This wiki article will show how to login to your myLittleAdmin or myLittleBackup via your WCP control panel. =What is myLittleAdmin / myLittleBackup?= '''myLitt..."

This wiki article will show how to login to your myLittleAdmin or myLittleBackup via your WCP control panel.
 

=What is myLittleAdmin / myLittleBackup?=

'''myLittleAdmin''' - The '''myLittleAdmin''' feature is an application that allows you to login to your database and view and manage your MS SQL database. You can run queries via your database(s) as well as view, create, update, and delete table information for your database.

This is an alternative option for those that don't want to use SQL Server Management Studio.. which is the main tool used for managing Microsoft SQL databases.
 

'''myLittleBackup''' - The '''myLittleBackup''' feature is an application that allows you to backup and / or restore your database. If you are moving your database from one host machine to another (such as from another hosting provider) then you can use this tool to upload your backup file and restore the database on our servers.
 

'''Note:''' ''These two tools are only an option for those on our shared platforms.. as these tools are licensed for the use for our shared MS SQL servers. For dedicated (VPS) customers please connect to your database(s) via SQL Server Management Studio directly on your local computer or directly on the desktop of your server via RDP.

=Navigating to myLittleAdmin / myLittleBackup=

<ol style="list-style-type: decimal;">
<li>First login to your WCP control panel for the account the domain is under: https://wcp.hostek.com
 
[[file:wcp_url_secure.png]]
 
If you have any issues with logging into WCP then please see our tutorials on [[Forgot_WCP_Password|recovering your password]] if necessary</li>

 

<li>Once logged into WCP if you have multiple domains you may need to select the appropriate domain to manage using the ''''Hosted Domains'''' drop-down in the top-right of the page as shown in the screenshot below:
 
[[file:wcp_change_domain.png]]
 
</li>

<li>Now click on the icon labeled ''''MS SQL Tools'''' under the '''Databases''' section</li>
 
[[file:wcp_mssql_tools.png]]
 

<li>You should now see a list of available database users you can login to for each database and it's associated server. Click on the ''''Login'''' button next to either '''myLittleAdmin''' or '''myLittleBackup'''.. depending on which tool you're wanting to access.</li>
 
[[file:mssql_tools_login_btn.png]]
 
</ol>

==Backing up Database (myLittleBackup)==
In the above section we covered how to login to myLittleBackup.. let's now show how to backup the database.
 

<ol>

<li>In the menu on the left-navigation panel click on the ''''Backup Database'''' option as shown in the screenshot below:</li>
 
[[file:mLB_backup_menu.png]]
 

<li>Now click the drop-down and select the database you want to backup as shown in the screenshot below:</li>
 
[[file:mLB_backup_db_option.png]]
 

<li>Next click on ''''OK'''', then click on ''''Backup'''' as shown in the screenshot below:</li>
 
[[file:mLB_backup_bttn.png]]
 

<li>Now you should see a message stating the backup was successful and link to download the backup. Click the link and the file will download to the location your browser has set as the default downloads folder on your computer</li>
 
[[file:mLB_backup_download.png]]
 

</ol>

==Restoring Database (myLittlebackup)==
In the above section we covered how to login to myLittlebackup.. let's now show how to restore a database.

<ol>

<li>In the menu on the left-navigation menu click on the ''''Restore Database'''' option as shown in the below screenshot:</li>
 
[[file:mLB_restore_menu.png]]
 

<li>Now click on the drop-down and select the database you wish to restore to as shown in the screenshot below:</li>
 
[[file:mLB_restore_options.png]]
 

<li>Click on the ''''OK'''' button. A new field will appear asking you to select the backup file (or upload one) to use to restore the database from. Click ''''Choose File'''' and select your database backup file and then click ''''OK'''' again to start the upload.</li>
 
[[file:mLB_restore_file.png]]
 

<li>Now you should see the file you uploaded in the list of available files to choose from. Click on the file you wish to select and then click on ''''OK'''' to use that file.</li>
 
[[file:mLB_restore_choosefile.png]]
 

<li>Now click on the ''''Restore'''' button as shown in the screenshot below:</li>
 
[[file:mLB_restore_bttn.png]]
 

<li>You will receive a prompt in your browser asking if you're sure that you want to restore / overwrite your existing database with the file you selected. Click ''''OK'''' to proceed and ''''Cancel'''' to cancel.</li>
 
</ol>

===Post Restore Common Issue===
 

It is known that when restoring an MS SQL database that this can cause the database owner (DBO) to become lost and needing to be set back to the actual database user. If you find that your database becomes inaccessible or has permissions issues after this restore please set the Database Owner (DBO) back to the user it should be assigned to. You can see the wiki article on managing your [[Manage_MS_SQL_Databases#Update_MS_SQL_Database_Settings|database settings]] if needed.

[[Category:WCP (Windows based Control Panel)]]

Manage MS SQL Databases

2017-08-06T17:34:48Z

Kaseya: Created page with "__FORCETOC__ In this tutorial we will show how to create and manage MSSQL Databases and their respective users in WCP. = Navigate to MSSQL Database Section = <..."

__FORCETOC__

In this tutorial we will show how to create and manage MSSQL Databases and their respective users in WCP.

= Navigate to MSSQL Database Section =
 

<ol style="list-style-type: decimal;">
<li>First login to your WCP control panel for the account the domain is under: https://wcp.hostek.com
 
[[file:wcp_url_secure.png]]
 
If you have any issues with logging into WCP then please see our tutorials on [[Forgot_WCP_Password|recovering your password]] if necessary</li>

 

<li>Once logged into WCP if you have multiple domains you may need to select the appropriate domain to manage using the ''''Hosted Domains'''' drop-down in the top-right of the page as shown in the screenshot below:
[[file:wcp_change_domain.png]]
 
</li>

<li>In your control panel click on the ''''MS SQL'''' icon under the ''''Databases'''' section.
 
[[file:wcp_mssql_icon.png]]
 
</li>
</ol>

 

==Add MS SQL Database==
 
<ol>

<li>If you don't have any existing databases then skip to step 3, as you'll automatically be on the '''new database''' screen. If you do already have existing database(s) then you should see them listed here, along with the server they reside on. Click on the ''''Add Database'''' button to create a new database.
 
[[file:wcp_add_db_bttn.png]]
 

</li>

<li>You will now be asked for the below database information to be created:
 
[[file:wcp_mssql_add_db.png]]
 

'''MSSQL Version:''' This '''MSSQL Version''' field will show the server that your MS SQL database will be created on, along with the version of MS SQL that the server is using.
'''Database Name:''' Enter the desired database name that you wish to create.
'''User:''' This '''User''' drop-down allows you to select an already existing user if you have a MS SQL user that is already on the server that your new database is being created on. If you do not have a pre-existing user or you don't wish to use a pre-existing user then you'll need to fill in the ''username'' and ''password'' fields.
'''''Note'':''' ''If you do select a pre-existing user then the 'username' and 'password' fields will disappear.''
'''Username:''' Enter the username you wish to create that you'll use to login to the MS SQL database.
'''Password:''' Enter the password for the new MS SQL user that you are creating. You'll use this password to login to the MS SQL database user.
'''Default Collation:''' In the 'Default Collation' drop-down menu, select the default collation for this database. Our default collation is usually sufficient, and you likely won't need to change it. If you're unsure, you'll need to consult with your application developer.
'''Recovery Model:''' A recovery model is a database property that controls how transactions are logged, whether the transaction log requires (and allows) backing up, and what kinds of restore operations are available. In the '''Recovery Model''' drop-down menu, you can set your recovery model to either 'Full' or 'Simple'. We recommend keeping this as 'Simple' to prevent large log files that can cause the database to fill up. We have backups on our shared servers for MS SQL if needed so setting to 'Simple' would be our recommendation.
'''ColdFusion DataSource:''' This checkbox option is only visible if your site resides on a ColdFusion server. Selecting the checkbox will automatically create a data source (DSN) within ColdFusion Admin with the configuration details of the database you're creating. After selecting the checkbox a field will appear which you can enter the name of the data source that you'll call within your sites application (code).
 

</li>

<li>Double check the values you have entered, then click the ''''Save'''' button to add this MSSQL database.</li></ol>

==Update MS SQL Database Settings==
 

<ol style="list-style-type: decimal;">

<li>If you have databases on multiple database servers, you may need to click on the pencil icon next to the related MS SQL database server (you should see a list of databases on each database server in order to differentiate). Now to update an existing MS SQL database click on the pencil icon next to the MS SQL database that you would like to manage.
 
[[file:wcp_edit_database.png]]
 

</li>

<li>You should now have the option to update the following:
 
[[file:wcp_edit_mssql_database.png]]
 

'''Database Size:''' Use this drop-down to change your database's maximum size.
'''Default Collation:''' Use this drop-down to change your databases default collation for tables. A collation is a set of rules for comparing characters in a character set. The application developer for the site should know which collation is needed, which if not the pre-set default collation of '''SQL''Latin1_General_CP1_CI_AS_''' would probably be best.
'''Recovery Model:''' Use this drop-down to change the way transaction logs are stored for the database. Keep in mind that setting this option to 'Full' can cause the transaction logs for the database to become full which would result in the database being non-functional until the logs were shrunk or more space was allocated to the database.
'''''Note:''' Please also note that we keep backups for databases already for shared servers. Depending on the add-ons you have selected for backups we may have database backups for VPS servers as well.''
'''Database Owner (DBO):''' Use this drop-down to change which user is the owner of the database. The database owner has special permissions, which commonly is needed for any updates to the database via a sites application or even by logging into the database with tools such as SQL Server Management Studio.
'''''Note:''' If you login successfully to an application but cannot see the database then it's usually a sign that the user you're connected with is not set as the DBO.''
 
</li>

<li>Double check the values you have selected, then click the ''''Save'''' button to finish modifying this MS SQL database.</li></ol>

==Add an MSSQL User==
 

<ol style="list-style-type: decimal;">

<li>Click on the ''''Add User'''' button to create a new user.
 
[[file:wcp_add_mssqluser_btn.png]]
 

'''''Note:''' If you have databases on multiple database servers, you may need to click on the pencil icon next to the related MS SQL database server first (you should see a list of databases on each database server in order to differentiate).''</li>
<li>You should now see the below requested fields for the new MS SQL user:
 
[[file:wcp_mssql_new_user_info.png]]
 

'''Username:''' ''Enter the name of the new MS SQL user you would like to add.''
'''Password:''' ''Enter the password for the new MS SQL user you would like to add.''
'''Permissions:''' ''The 'Permissions' section allows you to choose which databases the MS SQL user has access to. Select the checkbox for each database this user should have basic permissions to.''
'''''Note:''' The user does not automatically get assigned as DBO, which most task in MS SQL requires the user to be set as, so you'll have to follow the instructions in the above section ''''Update MS SQL Database Settings''''.''
</li>
 

<li>Double check the values you have entered, then click the ''''Save'''' button to add this MySQL database user and it's respective permissions.</li></ol>

===Updating MSSQL User Password & Permissions===
 

<ol style="list-style-type: decimal;">

<li>Click on the pencil icon next to the user.
 
[[file:wcp_edit_db_user.png]]
 

'''''Note:''' If you have databases on multiple database servers, you may need to click on the pencil icon next to the related MS SQL database server first (you should see a list of databases on each database server in order to differentiate).''</li>
<li>Now you will be able to update the MS SQL users password and / or permissions.
 
[[file:wcp_edit_mssql_user_info.png]]
 

<ul>
<li>To update your password enter in the newly desired password into the ''''Password'''' field. Passwords must:</li>
<ul>
<li>Be at least 6 characters long</li>
<li>Have a lowercase letter</li>
<li>Have a uppercase letter</li>
<li>Have a number</li>
<li>Have a symbol</li>
</ul>
 

<li>You may update this user's default database by selecting the new default database in the drop-down menu next to ''''Default Database''''.</li>
 

<li>The permissions section allows you to select the checkbox next to each database you wan the user to have basic permissions to. Please note that most MS SQL database functions and applications require that the user be set as the DBO, which you'll have to do through the above section for [[#Update_MS_SQL_Database_Settings| Updating Database Settings]].</li></ul>
</li>
 

<li>Double check the values you have entered, then click the ''''Save'''' button.</li></ol>

[[Category:WCP_(Windows_based_Control_Panel)]]

WCP - Login to phpMyAdmin

2017-08-06T16:24:38Z

Kaseya: Created page with "In this tutorial we'll show how to login to phpMyAdmin via your WCP control panel. <ol style="list-style-type: decimal;"> <li>First login to your WCP control..."

In this tutorial we'll show how to login to phpMyAdmin via your WCP control panel.
 

<ol style="list-style-type: decimal;">
<li>First login to your WCP control panel for the account the domain is under: https://wcp.hostek.com
[[file:wcp_url_secure.png]]
 
If you have any issues with logging into WCP then please see our tutorials on [[Forgot_WCP_Password|recovering your password]] if necessary</li>

 

<li>Once logged into WCP if you have multiple domains you may need to select the appropriate domain to manage using the ''''Hosted Domains'''' drop-down in the top-right of the page as shown in the screenshot below:
[[file:wcp_change_domain.png]]
 
</li>

 

<li>In the "Databases" section, click on "phpMyAdmin"
 
[[file:wcp_phpmyadmin_icon.png]]
 

Here you'll see a list of each MySQL user you've setup for this domain. You will only see each user listed once, unless you have the same username created on multiple MySQL servers ( Each server can only have the user listed once ). You can see the database(s) this user is assigned to in the "Databases" column.
 
[[file:wcp_phpmyadmin_users.png]]
 

</li>
<li>Click ''''Login'''' next to the MySQL user you would like to login to phpMyAdmin with.
 
[[file:wcp_phpmyadmin_login.png]]
 

''You should now be logged into phpMyAdmin where you can manage your MySQL databases.''</li></ol>

[[Category:WCP_(Windows_based_Control_Panel)]]

Manage MySQL/MariaDB Databases (Windows Environment)

2017-08-03T16:58:37Z

Kaseya: Created page with "==What is MySQL?== '''MySQL''' is an available open source Relational Database Management System (RDBMS) that uses SQL (Structured Query Language). Why is SQL popular? MySQL..."

==What is MySQL?==
'''MySQL''' is an available open source Relational Database Management System (RDBMS) that uses SQL (Structured Query Language).

Why is SQL popular? MySQL is one of the easiest languages for adding, accessing and managing content in a database. It is known for its quick query processing, reliability, and easy management. A lot of popular software used by a majority of the internet uses MySQL / MariaDB databases including WordPress (Most blog sites use WordPress), Joomla, osCommerce, phpBB, etc.

==What is MariaDB?==

'''MariaDB''' is a fork of the MySQL database engine. It is developed on by many developers including some of the original MySQL creators of the MySQL Database Engine. It is also a free open-source project available to the public. This is the engine that is used on all of our newer shared database servers for MySQL/MariaDB.

==Manage MySQL/MariaDB Databases via WCP==

Let's go ahead and show how to create and manage MySQL/MariaDB databases via the WCP control panel.
 

<ol style="list-style-type: decimal;">
<li>First login to your WCP control panel for the account the domain is under: https://wcp.hostek.com
[[file:wcp_url_secure.png]]
 
If you have any issues with logging into WCP then please see our tutorials on [[Forgot_WCP_Password|recovering your password]] if necessary</li></ol>

 

<ol start="2" style="list-style-type: decimal;">
<li>Once logged into WCP if you have multiple domains you may need to select the appropriate domain to manage using the ''''Hosted Domains'''' drop-down in the top-right of the page as shown in the screenshot below:
[[file:wcp_change_domain.png]]
 
</li>

<li>In your control panel click on the ''''MySQL'''' icon under the ''''Databases'''' section.
[[file:wcp_mysql.png]]
 
</li>

<li>If you don't have any existing databases then skip to step 3, as you'll automatically be on the 'new database' screen.
 

If you do already have existing database(s) then you should see them listed here, along with the server they reside on. Click on the ''''Add Database'''' button to create a new database.
 
[[file:mysql_add_db_bttn.png]]
 
</li>

<li>You will now be asked for the below database information to be created:
 

'''Server:''' This '''Server''' field will show the server that your MySQL database will be created on, along with the version of MySQL / MariaDB that the server is using.
'''Database Name:''' Enter the desired database name that you wish to create.
'''User:''' This '''User''' drop-down allows you to select an already existing user if you have a MySQL user that is already on the server that your new database is being created on. If you do not have a pre-existing user or you don't wish to use a pre-existing user then you'll need to fill in the ''username'' and ''password'' fields.
'''Username:''' Enter the username you wish to create that you'll use to login to the MySQL database.
'''Password:''' Enter the password for the new MySQL user that you are creating. You'll use this password to login to the MySQL database user.
 
[[file:mysql_add_db.png]]
 
</li>

<li>When selecting the ''''ColdFusion DataSource'''' checkbox a field will appear for the ''''DataSource Name''''.
 
A data source is a saved configuration of database connection information including the Database Name, Username, Password, Port, Server, ect. This is used so you do not have to specify the connection information within your sites code and can instead just reference the singular data source name.
'''Note:''' ''This feature is only viewable if your site resides on a ColdFusion server.''
'''Note:''' ''When selecting this option the database information you create on this page will be stored with the given DataSource Name you provide.''
[[file:mysql_add_dsn_checkbox.png]]
</li>

 

<li>Double check the values you have entered, then click the ''''Save'''' button to add this MySQL database.</li>

</ol>
== Managing MySQL Users ==

As you could see in the above section for creating a database you can create a MySQL user during the process of creating a new database. The following steps are for creating MySQL users after the database(s) have already been created and how to manage them.

=== Navigating to MySQL Users ===

<ol style="list-style-type: decimal;">
 

<li>In your control panel click on the ''''MySQL'''' icon under the ''''Databases'''' section.
[[file:wcp_mysql.png]]
</li> 

 

<li>If you have databases that reside on multiple database servers, you may need to click on the pencil icon next to the related MySQL database server (you should see a list of databases on each database server in order to differentiate).
''As shown in the below screenshot we have a database on our MySQL19 server and we have a database on our MySQL20 server, so we would need to click the pencil icon next to the server we wish to manage the users for.''
[[file:mysql_server_dbs.png]]
</li></ol>

 

==== Add MySQL User ====
 

<ol style="list-style-type: decimal;">

<li>Click on the ''''Add User'''' button to a add a new user.
 
[[file:add_mysql_user.png]]
 
</li>

<li>You should now see the below requested fields for the new MySQL user:
 

'''Username:''' ''Enter the name of the new MySQL user you would like to add.''
'''Password:''' ''Enter the password for the new MySQL user you would like to add.''
'''Permissions:''' ''The 'Permissions' section allows you to choose which databases the MySQL user has access to, as well as to what type of permissions it will have access to for that database.. for example you can enable the user to ONLY have 'Select' permissions so that the user can only view existing data in the database but not actually update, add, or delete any new content within the database.''
 
[[file:mysql_new_user_info.png]]
 
</li>
<li>Double check the values you have entered, then click the ''''Save'''' button to add this MySQL database user and it's respective permissions.</li></ol>

==== Update MySQL User ====
 

<ol style="list-style-type: decimal;">
<li>Click on the pencil icon next to the MySQL user you wish to edit.
 
[[file:edit_mysql_db_user.png]]
 
</li>
<li>Now you will be able to update the MySQL users password and / or permissions.
[[file:edit_mysql_user_info.png]]
</li>
 
<li>Double check the values you have entered, then click the ''''Save'''' button to save any changes you've made to the MySQL user.</li></ol>

==== Delete MySQL User ====
 

<ol>
<li>Click the trash can icon next to the user you wish to delete.</li>
 

[[file:wcp_delete_mysql_user.png]]
 

<li>You should receive a prompt asking if you are sure you wish to delete the selected user. Click 'OK' to delete, or 'Cancel' to cancel the deletion of the MySQL user.</li></ol>
 
[[file:wcp_mysql_userdelete_confirm.png]]
 

[[Category:WCP_(Windows_based_Control_Panel)]]

ColdFusion Scheduled Task

2017-08-01T11:34:42Z

Chrisd: Created page with "==What is a ColdFusion Scheduled Task?== A ''''ColdFusion Scheduled Task'''' allows you to schedule a task to be completed at a specific time or at specific time intervals...."

==What is a ColdFusion Scheduled Task?==
A ''''ColdFusion Scheduled Task'''' allows you to schedule a task to be completed at a specific time or at specific time intervals.
 
Let's go ahead and show how to setup a ColdFusion scheduled task for your domain.

==How to access ColdFusion scheduled tasks in WCP==

We'll share the steps needed to get to the ColdFusion scheduled tasks section below:
 

<ol style="list-style-type: decimal;">
<li>First login to your WCP control panel for the account the domain is under: https://wcp.hostek.com
[[file:wcp_url_secure.png]]
 
If you have any issues with logging into WCP then please see our tutorials on [[Forgot_WCP_Password|recovering your password]] if necessary</li></ol>

 

<ol start="2" style="list-style-type: decimal;">
<li>Once logged into WCP if you have multiple domains you may need to select the appropriate domain to manage using the ''''Hosted Domains'''' drop-down in the top-right of the page as shown in the screenshot below:
[[file:wcp_change_domain.png]]
 
</li></ol>

 

<ol start="3" style="list-style-type: decimal;">
<li>Once in the correct domains WCP control panel click on the ''''Cron Jobs'''' icon under the ''''ColdFusion'''' section.
[[file:CronJobsButton.PNG]]
 
</li></ol>

 

===Create a new scheduled task===
<ol>
<li>Click the ''''Add'''' button.
[[File:Add_Cron_Job_Button.PNG]]
</li>

<li>You will now enter the specific information for your scheduled task.
<ul>
<li>''''Name''''</li>
Enter the name of your task.

<li>''''URL''''</li>
Enter the URL your task will run.

<li>''''Easy''''</li>
Choose time enterval from drop down.

<li>''''Advanced''''</li>
Allows you to run task at any specific minute, hour, day, month or specific day of the week.
</ul>

[[File:Add_Cron_Job.PNG]]

<li>''''Save''''</li>
[[File:SaveButton.PNG]]
</li>

===Edit an existing scheduled task===

<li>Click the ''''pencil'''' icon to the left of the task you wish to edit.
[[File:Edit_Existing_Task.PNG]]
</li>

<li>You will now be able to edit your exiting task.
<ul>
<li>''''Name''''</li>
Edit the name of your task.

<li>''''URL''''</li>
Edit the URL your task will run.

<li>''''Easy''''</li>
Edit the time interval from drop down.

<li>''''Advanced''''</li>
Allows you to edit the task to any specific minute, hour, day, month or specific day of the week.

[[File:EditTask.PNG]]

<li>''''Save''''</li>
[[File:SaveButton2.PNG]]
</li>

[[Category:WCP (Windows based Control Panel)]]

IIS Password Protect

2017-07-31T18:35:19Z

Kaseya:

= Manage Password Protect ( WCP ) =

The 'Password Protect' feature we provide with the WCP control panel can be quite useful, especially if you want to restrict a specific folder or folders to only be accessible by a couple of people with a username and password.

This 'password protect' feature is not using the licensed version on any of our windows servers by default, so the max amount of users you can add per domain for this feature is 3 due to the non-licensed version. If you need more than 3 users then you may look into an alternative authentication measure to put in place in your sites code (web.config, .htacess, etc.).

Let's go ahead and show how to manage this 'password protect' feature by using the custom built WCP control panel.

== How to access 'Password Protect’ in WCP==
 

We'll share the steps needed in order to navigate to password protect in your WCP below:
 

<ol style="list-style-type: decimal;">
<li>First login to your WCP control panel for the account the domain is under: https://wcp.hostek.com
[[file:wcp_url_secure.png]]
 
If you have any issues with logging into WCP then please see our tutorials on [[Forgot_WCP_Password|recovering your password]] if necessary</li></ol>

 

<ol start="2" style="list-style-type: decimal;">
<li>Once logged into WCP if you have multiple domains you may need to select the appropriate domain to manage using the ''''Hosted Domains'''' drop-down in the top-right of the page as shown in the screenshot below:
[[file:wcp_change_domain.png]]
 
</li></ol>

 

<ol start="3" style="list-style-type: decimal;">
<li>Once in the correct domains WCP control panel click on the ''''Password Protect'''' icon under the ''''Files'''' section.
[[file:password_protect.png]]
 
</li></ol>

 

==Manage password protect users ==

As we mentioned in the introduction to this 'password protect' feature we mentioned this feature is by default limited to 3 users, so be sure that you create the users your site is needed. You can delete and create users provided by the steps below:

=== Create a new user ===
 

We provided the steps to get to the 'password protect' feature in the above section. Now let's show the steps to create a new user below:

<ol style="list-style-type: decimal;">
<li>Click on the ''''Manage Users'''' button within the ''''Password Protect'''' feature.
[[file:passwordprotect_manage_users.png]]
 
</li></ol>

 

<ol start="2" style="list-style-type: decimal;">
<li>You should now see a list of existing users (if any). Click the ''''Add'''' button to add a new user.
[[file:passwordprotect_add_user_bttn.png]]
 
</li></ol>

 

<ol start="3" style="list-style-type: decimal;">
<li>You will now be presented with a form asking for the username and password for this user. This user/pass combo will be used to login to any password protected folder this user is assigned to.
Enter in the desired username and password and then click the ''''Save'''' button.
[[file:passwordprotect_add_user_view.png]]
 
</li></ol>

 

=== Edit existing users password ===
 

Sometimes you may forget a password you had set for a user, we'll go ahead and show you how to reset the password for a password-protected user below:

<ol style="list-style-type: decimal;">
<li>Click the '''pencil icon''' next to the user you wish to edit.
[[file:edit__passwordprotect_user.png]]
 
</li></ol>

 

<ol start="2" style="list-style-type: decimal;">
<li>You will then be able to change the password and click ''''Save''''. You'll note you cannot change the username. To change the username you must delete the user and then re-create with a new name.
[[file:edit_passwordprotect_user_view.png]]
 
</li></ol>

 

=== Delete existing user ===
 

Sometimes you don't need a user anylonger, or perhaps you'd just like to make room for another user by removing an existing one. Let's show below how you can delete an existing user:

# Click the '''trash can icon''' next to the desired user you wish to delete as shown in the screenshot below:

[[file:delete_password_protect_user.png]]
 

<ol start="2" style="list-style-type: decimal;">
<li>You will then be presented with a confirmation pop-up asking if you're sure you wish to delete the user as shown in the screenshot below. Click ''''OK'''' to confirm the deletion or click ''''Cancel'''' to cancel the deletion.</li></ol>

[[file:confirm_passwordprotect-delete.png]]
 

== Password Protect Folders ==
We learned in the above sections how to manage password protected users.. so let's not show how to use them to password protect a directory:
 

<ol>

<li>In the ''''Password Protect'''' feature click on ''''Password Protected Folders'''' as shown in the screenshot below:</li>
 
[[file:manage_protected_folders.png]]
 

<li>You should now see a list of folders that are present on your site. Your websites ROOT directory is by default the '''wwwroot''' folder, so it should display a list of possible folders to password protect under the '''wwwroot''' directory.
If a folder has multiple levels then you can click the ''''+'''' icon on the folder to expand it and view it's listed sub-folders. Click on the name of the folder you wish to password protect as shown in the screenshot below:</li>
 
[[file:passwordprotect_choosefolder.png]]
 

<li>You will now see a checkbox next to ''''Enable Protection''''. Check this box and you'll then be able to choose from your existing list of users for which users will have access to this folder.</li>
 
[[file:protect_folder_confirm.png]]
 

<li>Click on the ''''Save'''' button in order to save the changes to the folders protection.</li>
 

'''Note:''' If you ever need to remove the protection then follow the same steps above and uncheck the box for ''''Enable Protection''''. Additionally if you just need to edit the users that have access you can follow the same steps above and adjust the users checkboxes accordingly.
</ol>
 

<li>With password protect feature enabled on the folder.. when you try accessing that directory on the site you'll be requested a user / pass prompt as shown in the screenshot below:</li>
 
[[file:passwordprotect_auth.png]]
 

<li>If you click on the cancel button you'll be presented with an IIS Password security error page.. since authentication wasn't successful. You can see an example of this in the screenshot below:</li>
 
[[file:iispassword_error.png]]
 
 .

[[Category:WCP_(Windows_based_Control_Panel)]]

Enable / Disable Application extensions

2017-07-31T17:54:43Z

Chrisd: Created page with " ==What is a Application Extension?== An ''''Application Extension'''' allows you to choose what types of pages will be served (.php, .asp, etc.) for your domain. <br..."

==What is a Application Extension?==
An ''''Application Extension'''' allows you to choose what types of pages will be served (.php, .asp, etc.) for your domain.
 
Let's go ahead and show how to create a new or edit an existing application extension.

==How to access application extensions in WCP==

We'll share the steps needed to get to the application extensions section below:
 

<ol style="list-style-type: decimal;">
<li>First login to your WCP control panel for the account the domain is under: https://wcp.hostek.com
[[file:wcp_url_secure.png]]
 
If you have any issues with logging into WCP then please see our tutorials on [[Forgot_WCP_Password|recovering your password]] if necessary</li></ol>

 

<ol start="2" style="list-style-type: decimal;">
<li>Once logged into WCP if you have multiple domains you may need to select the appropriate domain to manage using the ''''Hosted Domains'''' drop-down in the top-right of the page as shown in the screenshot below:
[[file:wcp_change_domain.png]]
 
</li></ol>

 

<ol start="3" style="list-style-type: decimal;">
<li>Once in the correct domains WCP control panel click on the ''''Application Extensions'''' icon under the ''''Reporting and Applications'''' section.
[[file:ApplicationExtensionIcon.PNG]]
 
</li></ol>

 

===Create a new application extension===
<ol>
<li>Choose the Application Extension Type.
[[File:Type.PNG]]
If choosing ''''Custom'''' as your extension type you will be able to enter your extension in the Extension box [[File:Custom.PNG]]
</li>

<li>You can then choose if this extension is to be enabled or disabled.
[[File:Action2.PNG]]
</li>

<li>Click the Save button to save your edits.
[[File:SaveButton.PNG]]
</li>
</ol>

===Edit an existing application extension===

<ol>
<li>Click the ''''pencil'''' icon next to the application extension you wish to edit.
[[File:AEEdit.PNG]]
</li>

<li>You will then be able to edit the extension.
[[File:EditExtension.PNG]]
</li>

<li>You can also Enable or Disable the specific extension.
[[File:Action2.PNG]]
</li>

<li>Click the Save button to save your edits.
[[File:SaveButton.PNG]]
</li>
</ol>

[[Category:WCP (Windows based Control Panel)]]

ColdFusion Error Log

2017-07-31T14:36:39Z

Caleb.williamson:

==What is the ColdFusion Error Log?==
There are two types of logs that could contain information about your site. First on the list here is the Server error logs, and the second is logs created by using the cflog tag..
 
<ul>
<li>''''ColdFusion Server Errors'''': The errors reported here are errors that your site are throwing in ColdFusion. NOTE: Our production servers should not be used for development, so you should be doing your development work on your local machine. However, if your site is throwing an error, this will give you the ability to see that error.</li>
 
<li>''''cflog tag logging'''': NOTE: We strongly suggest to not use the "information" type. We also suggest to only set the type to "error" or "fatal" on the production servers. ColdFusion writes the logs to a system path. For security purposes, your cflog logs will only appear here if you have given the file name in the cflog tag the name of your domain, without the www. For example, if your domain is your_domain.com you would set the file attribute for the cflog tag like: file="your_domain.com"</li>
</ul>
 

Let's go ahead and show how to view your domains server and application error logs.

==How to access the ColdFusion error logs in WCP==

We'll share the steps needed to get to the ColdFusion error logs below:
 

<ol style="list-style-type: decimal;">
<li>First login to your WCP control panel for the account the domain is under: https://wcp.hostek.com
[[file:wcp_url_secure.png]]
 
If you have any issues with logging into WCP then please see our tutorials on [[Forgot_WCP_Password|recovering your password]] if necessary</li></ol>

 

<ol start="2" style="list-style-type: decimal;">
<li>Once logged into WCP if you have multiple domains you may need to select the appropriate domain to manage using the ''''Hosted Domains'''' drop-down in the top-right of the page as shown in the screenshot below:
[[file:wcp_change_domain.png]]
 
</li></ol>

 

<ol start="3" style="list-style-type: decimal;">
<li>Once in the correct domains WCP control panel click on the ''''ColdFusion Error Logs'''' icon under the ''''ColdFusion'''' section.
[[file:CFErrorButton.PNG]]
 
</li>

===View Server Error Logs===

<ol>
<li>Choose the Server Error Logs tab..
[[File:ServerLogs.PNG]]
</li>

<li>''''Wrap Text''''</li>
This will allow the error text to be wrapped within the text frame to prevent the need for scrolling to see the entire message.
[[File:WrapText.PNG]]

<li>''''Hours''''</li>
Allows you to choose the amount of hours you wish to view logs for. (1-24 hours)
[[File:Hours.PNG]]

<li>Click the ''''Update'''' button.</li>
This will populate the Server Error Logs text box with any related error logs.
[[File:Update.PNG]]

<li>''''Server Error Logs'''' text box.</li>
This box will display the server error logs for your domain within the time frame you have choosen.
[[File:ServerLogs2.PNG]]
</ol>

===View Application Error Logs===

<ol>
<li>Choose the Application Error Logs tab.
[[File:ApplicationLogs.PNG]]
</li>

<li>''''Wrap Text''''</li>
This will allow the error text to be wrapped within the text frame to prevent the need for scrolling to see the entire message.
[[File:WrapText.PNG]]

<li>''''Hours''''</li>
Allows you to choose the amount of hours you wish to view logs for. (1-24 hours)
[[File:Hours.PNG]]

<li>''''Purge Logs''''</li>
The purge logs button allows you to clear out all application error logs for your domain.
[[File:Purge.PNG]]

<li>Click the ''''Update'''' button.</li>
This will populate the Server Error Logs text box with any related error logs.
[[File:Update.PNG]]

<li>''''Application Logs'''' text box.</li>
This box will display the server error logs for your domain within the time frame you have choosen.
[[File:ApplicationLogsText1.PNG]]
</ol>

[[Category:WCP (Windows based Control Panel)]]

Clear Template Cache

2017-07-31T14:23:24Z

Chrisd:

__FORCETOC__

==What is the ColdFusion Template Cache?==
For performance, we have the ColdFusion server cache pages. If you make a change to a page and the server doesn't seem to be picking up the change, click the Clear Template Cache button, which will clear the templates cached only for your site. The pages will then be cached the next time they are accessed.).
 
Let's go ahead and show how to clear the ColdFusion template cache for your site using WCP.

==How to access the clear template cache button in your WCP==

We'll share the steps needed to get to the clear template cache button below:
 

<ol style="list-style-type: decimal;">
<li>First login to your WCP control panel for the account the domain is under: https://wcp.hostek.com
[[file:wcp_url_secure.png]]
 
If you have any issues with logging into WCP then please see our tutorials on [[Forgot_WCP_Password|recovering your password]] if necessary</li></ol>

 

<ol start="2" style="list-style-type: decimal;">
<li>Once logged into WCP if you have multiple domains you may need to select the appropriate domain to manage using the ''''Hosted Domains'''' drop-down in the top-right of the page as shown in the screenshot below:
[[file:wcp_change_domain.png]]
 
</li></ol>

 

<ol start="3" style="list-style-type: decimal;">
<li>Once in the correct domains WCP control panel click on the ''''Clear Template Cache'''' icon under the ''''ColdFusion'''' section.
[[file:TemplateCacheIcon1.PNG]]
 
</li>

 

<li>You will then click the ''''Clear Template Cache'''' button.
[[File:ClearButton.PNG]]
</li>

<li>Once the template cache is cleared for your site you will receive a ''''Template Cache Cleared SUccessfully'''' message.
[[File:Success.PNG]]
</ol>

[[Category:WCP (Windows based Control Panel)]]

Manage Scheduled Task (Cron Jobs)

2017-07-31T12:40:10Z

Chrisd:

Switching Between WCP Management Options

2017-07-30T21:38:16Z

Kaseya: Created page with " In this tutorial we will show you how to switch between the different WCP Management Options available to you inside your control panel. This tutorial assumes that yo..."

In this tutorial we will show you how to switch between the different WCP Management Options available to you inside your control panel.

This tutorial assumes that you are already logged in to WCP. You can see our tutorials on [[How_to_login_to_WCP|logging in]] or [[Forgot_WCP_Password| recovering your password]] if necessary.
 

<ol>

<li>In the top-navigation menu of the WCP control panel click on the drop-down for ''''Manage'''.'</li>
 
[[file:wcp_manage_dropdown.png]]
 

<li>Now you can click on the menu option for whichever management access you want the control panel to go to. The options are listed below with a summary of what each lets you manage:</li>
 
[[file:wcp_manage_menu.png]]
 

<ul>

<li>'''Account Settings''' - Allows you to see account logs and settings for the domains in your accounts control. If major settings were changed via the control panel then those should show up in the 'Account Logs' on this page. This management section also gives you a run-down of the different domains under the main accounts ownership, etc.</li> 

<li>'''Account Manager''' - The ''''Account Manager'''' section gives you control of all the re-seller settings and controls. You can create customer accounts to assign your domains to so your customers can login with their e-mail address and password and manage websites you assign under their control. You also having reseller branding settings available to you which you can read more about in the [[:Category:WCP Account Management| WCP Account Management]] category.</li> 

<li>'''Server Manager''' - The ''''Server Manager'''' section gives you control over all the most common server settings that you'd need to touch or update as well as some other awesome features such as the '''Windows Firewall''', '''Windows Updates''', '''Rebooting Server''', '''Global FTP Users''', and so much more. This section of the WCP control panel also allows you to list all domains across your server(s) with us and allows you to add additional domains. For more information on this see the [[:Category:WCP Server Management| WCP Server Management]] category.</li>

</ul>

</ol>

[[Category:WCP (Windows based Control Panel) ]]
[[Category:WCP Server Management]]

[[Category:WCP Account Management]]

Forgot WCP Password

2017-07-30T20:46:14Z

Kaseya: Created page with "==Resetting Password to WCP== The WCP control panel has two different login options. You can either login with the main account information, which uses the same login cred..."

==Resetting Password to WCP==

The WCP control panel has two different login options. You can either login with the main account information, which uses the same login credentials as your billing control panel, or you can login with a user-created additional control panel login.

===Resetting password for main control panel user===
 
 The '''main''' control panel user is actually just the same login information as the billing control panel. So attempt to locate your username (e-mail on file) and password for the billing control panel and try logging into WCP with that information. If you need to reset the password to your billing control panel then you can follow our tutorial on [[Billing_-_Password_Reset| resetting the billing account password]].

 

===Resetting password for additional control panel users===
 
Resetting the password for any additional control panel users requires you to first login to the control panel with the main account user or with a user with the needed permissions. You can follow our tutorial on [[How_to_create_additional_WCP_login_accounts#Update_Existing_User| resetting the password to additional control panel users]].

[[Category:WCP (Windows based Control Panel)]]

SSL Assurance Levels

2017-07-28T14:17:05Z

Scottm: Created page with "'''Low-Assurance''' is the easiest to obtain (RapidSSL), and is often the cheapest. While encryption is theoretically the same for the Low-Assurance SSL as it is for the Very..."

'''Low-Assurance''' is the easiest to obtain (RapidSSL), and is often the cheapest. While encryption is theoretically the same for the Low-Assurance SSL as it is for the Very High-Assurance, the validation is not. In the case of Low-Assurance, you just prove you own the domain, or at the very least, are able to access certain portions that only the owner, or trusted members should be able to access.

'''Medium-Assurance''' SSL is similar to a Low-Assurance SSL in many aspects, however generally provides a seal you can place on your site (Similar to a seal that might say "Secured by GeoTrust Premium SSL" to show your validation publicly.

'''High-Assurance''' includes validation of your domain and business registration when issuing, and will not issue if there are inconsistencies. Due to the validation process being more rigorous they can take a little longer. These generally provide visitors with a higher degree of trust that your site is what you say it is.

'''Very High-Assurance''' would be Extended Validation Certificates (EV/GreenBar SSL), similar to what a bank or other major organization might use. PayPal is a good example of correctly utilizing a Very High-Assurance SSL. It will say your company name in the top left of the URL. This will instill the greatest amount of trust in a first time visitor.

[[File:EV_SSL.png]]

The above is an example of utilizing the EV SSL.

Transfer a domain away from us

2017-07-27T14:22:47Z

Austinc:

<h1>Get EPP Code (Transfer Authorization Code)</h1>

In this tutorial we will be showing how to obtain the transfer EPP code to transfer a domain registered with us.
 
The transfer EPP code is an authorization code that is required when transferring a domain from one registrar to another.
<ol style="list-style-type: decimal">
<li>Login to your [https://cp.hostek.com Client Area]</li>
[[file:Billing-account-register-01.png|400px|Click to expand]]
 

<li>In the top-navigation menu click on ''''Domain Registrations'''', then click on ''''My Domains''''.</li>
 
[[file:my_domains_menu.png]]
 

<li>You should now see a list of your '''active''', '''cancelled''', and '''expired''' domains that you've had in your account as shown in the screenshot below:</li>
 
[[file:my_domains_list.png]]
 

<li>To the right of the domain you wish to manage click the wrench icon, or select the drop-down and choose ''''Manage Domain''''.</li>
 
[[file:manage_domain_options.png]]
 

<li>In the left side menu choose the link ''''Registrar Lock''''.</li>
 
[[file:RegistrarLock.PNG]]
 

<li>Click the Disable Registrar Lock button.</li>
 
[[file:Disable.PNG]]
 

<li>In the left side menu choose the link ''''Contact Information''''.</li>
 
[[file:ContactInfo.PNG]]
 

<li>You will need to update the Admin contact email address to an email address that you can receive emails at and click Save Changes</li>
 
[[file:AdminContact.PNG]]
 

<li>You will then need to obtain the Transfer EPP code, please follow our wiki on obtaining this transfer code at [https://wiki.hostek.com/Get_EEP_Code_(Transfer_Authorization_Code) Get EPP Code]</li>
 

<li>Once you have initiated the transfer with the new registrar and provided the EPP code you will receive a transfer approval email at the email address you specified.</li>

[[Category:Billing]]
[[Category:Domain Registrations]]

Get EEP Code (Transfer Authorization Code)

2017-07-27T13:57:05Z

Chrisd: Created page with "<h1>Get EEP Code (Transfer Authorization Code)</h1> In this tutorial we will be showing how to obtain the transfer EPP code to transfer a domain registered with us. <..."

<h1>Get EEP Code (Transfer Authorization Code)</h1>

In this tutorial we will be showing how to obtain the transfer EPP code to transfer a domain registered with us.
 
The transfer EPP code is an authorization code that is required when transferring a domain from one registrar to another.
<ol style="list-style-type: decimal">
<li>Login to your [https://cp.hostek.com Client Area]</li>
[[file:Billing-account-register-01.png|400px|Click to expand]]
 

<li>In the top-navigation menu click on ''''Domain Registrations'''', then click on ''''My Domains''''.</li>
 
[[file:my_domains_menu.png]]
 

<li>You should now see a list of your '''active''', '''cancelled''', and '''expired''' domains that you've had in your account as shown in the screenshot below:</li>
 
[[file:my_domains_list.png]]
 

<li>To the right of the domain you wish to manage click the wrench icon, or select the drop-down and choose ''''Manage Domain''''.</li>
 
[[file:manage_domain_options.png]]
 

<li>In the left side menu choose the link ''''Get EPP Code''''.</li>
 
[[file:EPPLink.PNG]]
 

<li>You will now see the EPP code for your domains transfer.</li>
 
[[file:Code.PNG]]
 

[[Category:Billing]]
[[Category:Domain Registrations]]

Transfer Domains to Us

2017-07-26T20:09:15Z

Kaseya: Created page with "In this tutorial we will show how to transfer a domain registration to Hostek. '''IMPORTANT:''' If your domain you're needing to transfer is a .co.uk TLD, then..."

In this tutorial we will show how to transfer a domain registration to Hostek.
 

'''IMPORTANT:''' If your domain you're needing to transfer is a .co.uk TLD, then please first view the wiki article for [[Transfering_.CO.UK_Domain| Transferring a .co.uk Domain]] before ordering your domain registration.
 

<h2>What you need PRIOR to placing the transfer order</h2>
 

<ol>

<li>'''EPP Code''' (Transfer Authorization Code) - You need to get this code from your current registrar. You may have to contact their support department for this code if they do not give you an option to obtain this code within your control panel with them.</li> 
<li>'''Unlock the domain''' - You need to make sure that the domain you're wanting to transfer is in the 'unlocked' state. If the domain is locked then it will prevent any main functions such as a domain transfer from going through.</li> 
<li>'''Update admin contact''' (if necessary) - During the transfer process an e-mail will be sent to the admin contact on file for the domain ( WHOIS lookup will determine who admin contact is for a domain ) asking if you approve the transfer. You will have to approve this transfer request in order for the domain to be accepted to transfer to our registrar. </li> 
</ol>
That is all.. so if you have the domain unlocked, already have the EPP Code, and are able to receive e-mails at the admin contact on file for the domain then you're all set to place an order for the transfer of the domain to our registry. See the below section on how to place this order.
 

<h2>Ordering a Domain Transfer</h2>
 

<ol style="list-style-type: decimal">
<li>Login to your account at https://cp.hostek.com</li>
 
[[file:Secure_url.png]]
 

<li>In the top-navigation menu click on ''''Domain Registrations'''', then click on ''''Transfer Domains to Us''''.</li>
 
[[file:transfer_tous_menu.png]]
 

<li>You will now have a form asking for the domain name you wish to transfer to us, as well as the form will ask for the '''EPP Code (Transfer Authorization Code)'''. Enter in the domain and the EPP code in their corresponding fields now.</li>
 
[[file:transfer_tous_form.png]]
 

<li>Now once you confirm you've entered in the correct spelling for the domain and EPP Code click on the ''''Add to Cart'''' button.</li>
 

<li>You will now be taken to a page asking you to confirm the EPP Code as well as a couple other options for the domain. The first option is whether you wish to add ID Protection (Whois Privacy) to keep your information secure. You can see more information on WHOIS privacy and how to order it in the future if needed as well by looking at our wiki article for [[Domain_WHOIS_Privacy|WHOIS Privacy]].</li>
 
[[file:transfer_tous_privacy.png]]
 

<li>Underneath the whois privacy add-on option you'll see where you can configure the name servers this domain is going to point to once the domain finishes transferring to our registry. We have this option so you can make sure the DNS remains pointing where you need it to both during and after the successful finish of the domain transfer.</li>
 
'''Note:''' ''New domains will default to using our ns1.hostek.com & ns2.hostek.com name servers unless you change the fields to your own custom name servers.''
 
[[file:transfer_tous_ns.png]]
 

<li>Now look over everything to make sure everything looks accurate and no mispellings and then click the ''''Continue'''' button at the bottom of the page (shown in above screenshot).</li>
 

<li>You will now be taken to the '''Review & Checkout''' screen and you can continue through the checkout process.</li>

</ol>

 

<h2>Transferring .CO.UK</h2>

[[Category:Billing]]
[[Category:Domain_Registrations]]

Transfering .CO.UK Domain

2017-07-26T20:07:12Z

Kaseya: Created page with "In this tutorial we will show how to transfer a .co.uk domain registration to Hostek. <ol> <li>You will need to contact your current registrar for the .co.uk d..."

In this tutorial we will show how to transfer a .co.uk domain registration to Hostek.
 

<ol>

<li>You will need to contact your current registrar for the .co.uk domain and have them update the IPS Tag for the domain to ''''TUCOWS-CA''''.</li>
 
'''Note:''' ''This will put the domain under our registry.. but in order for it to be under our account you must perform the below steps as well.''
 
 
<li>Once the IPS Tags have been updated to ''''TUCOWS-CA'''', then follow the below WIKI article on placing an order. Since the IPS Tags will be under OpenSRS once you place the order with us the domain will sync up to our account and renew for an additional year as well.</li>
 
'''Note:''' Following the steps in the below wiki will show you need to enter a EPP Code. Since .co.uk domains do not have an EPP code you can enter in a fake / random string of text in this box.. since the EPP code field is required.

[[Transfer_Domains_to_Us| Transfer Domain to Us]]

Domain Management

2017-07-26T17:10:34Z

Chrisd: Created page with "<h1>Domain Management</h1> In this tutorial we will be showing how to order and access Domain Management. Domain Management is a $10.00 per year addon for your..."

<h1>Domain Management</h1>

In this tutorial we will be showing how to order and access Domain Management.
 
Domain Management is a $10.00 per year addon for your domain registration that will allow you to setup DNS records for a domain you have registred with us that does not have a hosting pacakge.

<h2>How to order Domain Management</H2>
<ol style="list-style-type: decimal">
<li>To order Domain Management for your domain please submit a ticket with this request to our [https://support.hostek.com Support], within the ticket provide the domain you wish to have Domain Management added to as well as the answer to your account security question for verification of the request.</li>
<ul>
<li>You will need to update your domains name servers to the name servers below in order for your domain to point correctly for the use of Domain Management. (Assistance with editing your name servers can be found at https://wiki.hostek.com/Manage_Name_Servers</li>
ns1.systemdns.com
ns2.systemdns.com
ns3.systemdns.com
<li>Once Domain Management is setup you will have access to the DNS Management section within your client area.</li>
</ul>
</ol>
<H2>Accessing your DNS Management</H2>
To access your DNS Manager please follow our wiki at [https://wiki.hostek.com/Domain_DNS(Domain_Management) DNS Management]

[[Category:Billing]]
[[Category:Domain Registrations]]

Domain WHOIS Privacy

2017-07-26T16:49:17Z

Kaseya: Created page with " In this tutorial we will show how to enable domain WHOIS privacy (ID Protection) in your billing control panel. <h2>What is WHOIS?</h2> Every time a..."

In this tutorial we will show how to enable domain WHOIS privacy (ID Protection) in your billing control panel.
 

<h2>What is WHOIS?</h2>
 
Every time a domain gets registered it is registered under a '''registrant''' (''The individual whom purchases the domain''). That registrants contact information is sent to the registry for the domain, which anyone in the entire world can lookup through a simple WHOIS lookup request for a domain.
 
For example see the below image that shows what this information might look like:
 
[[file:whois_registrant_info.png]]
 
As you can see this gives the contacts real contact information. This can be threatening for your personal security so they registry allows for an add-on service to be enabled for ''''WHOIS Privacy''''.

'''WHOIS Privacy''' will hide your personal information and will use the registrars 'whois privacy' information in place of your actual contact information, etc..

'''Note:''' It is against the law to change the contact information for a domain to fake information without having this WHOIS Privacy option enabled at the registrar. Penalties can be extended to those that try to bypass whois privacy add-ons by changing the contact information to fake information. Additionally if someone else in the world wants your domain and you have fake information ICANN has the authority to immediately transfer ownership of that domain to someone elses hands.. which can be bad for your company, organization, or whatever else your site is used for.

 

<h2>Ordering WHOIS Privacy</h2>
 

<ol style="list-style-type: decimal">
<li>Login to your account at https://cp.hostek.com</li>
 
[[file:Secure_url.png]]
 

<li>In the top-navigation menu click on ''''Domain Registrations'''', then click on ''''My Domains''''.</li>
 
[[file:my_domains_menu.png]]
 

<li>You should now see a list of your '''active''', '''cancelled''', and '''expired''' domains that you've had in your account as shown in the screenshot below:</li>
 
[[file:my_domains_list.png]]
 

<li>To the right of the domain you wish to manage click the wrench icon, or select the drop-down and choose ''''Manage Domain''''.</li>
 
[[file:manage_domain_options.png]]
 

<li>You will now be in the management portal for the domain in question. You will see a menu bar on the left side of the page with all the available options to manage for a domain. Click on the menu item labeled ''''Addons''''.</li>
 
[[file:whois_privacy_menu.png]]
 

<li>Now click on the green button labeled ''''Buy Now for $9.95 USD'''' also shown within the above screenshot.</li>
 

<li>You will be directed to a page that will confirm that you are wanting to purchase ID Protection (WHOIS Privacy). Click the green button labeled ''''Buy Now for $9.95 USD/Year'''' to confirm and place the order. </li>
 
[[file:confirm_whois_purchase.png]]
 

<li>You should now be presented with an invoice on the next page which you can pay with the credit card on file or via PayPal. Once paid this change should immediately activate within our system. However WHOIS lookups might take up to 24 hours to propagate the changes so please be patient.</li>
 
</ol>

[[Category:Billing]]
[[Category:Domain Registrations]]

Domain DNS(Domain Management)

2017-07-26T16:24:19Z

Chrisd: Created page with "<h1 id="Domain DNS(Domain Management)">Domain DNS(Domain Management)</h1> In this tutorial we will be showing how you can setup/edit DNS records with your domain manageme..."

<h1 id="Domain DNS(Domain Management)">Domain DNS(Domain Management)</h1>

In this tutorial we will be showing how you can setup/edit DNS records with your domain management enabled domain.
 

<ol style="list-style-type: decimal">
<li>Login to your [https://cp.hostek.com Client Area]</li>
[[file:Billing-account-register-01.png|400px|Click to expand]]
 

<li>In the top-navigation menu click on ''''Domain Registrations'''', then click on ''''My Domains''''.</li>
 
[[file:my_domains_menu.png]]
 

<li>You should now see a list of your '''active''', '''cancelled''', and '''expired''' domains that you've had in your account as shown in the screenshot below:</li>
 
[[file:my_domains_list.png]]
 

<li>To the right of the domain you wish to manage click the wrench icon, or select the drop-down and choose ''''Manage Domain''''.</li>
 
[[file:manage_domain_options.png]]
 

<li>In the left side menu choose the link ''''DNS Management''''.</li>
 
[[file:DNSManagement.PNG]]
 

<li>Click the Record Type drop down and choose the type of DNS record you would like to set for your domain.</li>
 
[[file:DNS_Record_Type.PNG]]
 

<li>Enter information for the new DNS record.</li>
 
<ul>
<li>Host Name</li>
Leave the Host Name space empty if you wish to set this DNS record for yourdomain.com, enter www in the Host Name space if you wish the DNS record to be set for www.yourdomain.com.If you wish to have a DNS record set for both the www and non www versions of your domain forward you will need to create a DNS record for each of these. For MX and SPF records the Host Name field will be left blank.
<li>Address</li>
<ul>
<li>A Record</li>
The A record will be set to the IP address you wish for this to resolve to.
[[file:A_Record.PNG]]
<li>CNAME Record</li>
The CNAME record will be set to a canonical name you wish for this to resolve to.
[[file:CNAME_Record.PNG]]
<li>MX Record</li>
The MX record will be set to the mail server you wish for this to resolve to.
[[file:MX_Record.PNG]]
<li>SPF Record</li>
The SPF record will be set for the SPF data specific for your domain and email server.
[[file:SPF_Record.PNG]]
</ul>

<li>Priority</li>
This field is to be left blank unless you are adding MX records.
<ul><li>For MX records you will add the specific priority for each of your records (example: 10, 20, 30)</li></ul>
</ul>
 

<li>Click the ''''Save Changes'''' button.</li>
 
[[file:Save_Changes.PNG]]
 
</ol>

[[Category:Billing]]
[[Category:Domain Registrations]]

Domain Registrar Lock

2017-07-26T16:06:14Z

Kaseya: Created page with "In this tutorial we will show how to manage your domain registrar lock in your billing control panel. The domain registrar lock is a setting on the registry lev..."

In this tutorial we will show how to manage your domain registrar lock in your billing control panel.
 

The domain registrar lock is a setting on the registry level that prevents any major changes to the domain such as domain transfers (prevents domain theft), contact information changes, etc. We default every new domain to having the registrar lock enabled for security purposes. Please follow the below steps on enabling / disabling this registrar lock.
 

<ol style="list-style-type: decimal">
<li>Login to your account at https://cp.hostek.com</li>
 
[[file:Secure_url.png]]
 

<li>In the top-navigation menu click on ''''Domain Registrations'''', then click on ''''My Domains''''.</li>
 
[[file:my_domains_menu.png]]
 

<li>You should now see a list of your '''active''', '''cancelled''', and '''expired''' domains that you've had in your account as shown in the screenshot below:</li>
 
[[file:my_domains_list.png]]
 

<li>To the right of the domain you wish to manage click the wrench icon, or select the drop-down and choose ''''Manage Domain''''.</li>
 
[[file:manage_domain_options.png]]
 

<li>You will now be in the management portal for the domain in question. You will see a menu bar on the left side of the page with all the available options to manage for a domain. Click on the menu item labeled ''''Registrar Lock''''.</li>
 
[[file:registrar_lock_menu.png]]
 

<li>You should now see the current status of the registrar lock (''enabled or disabled''). If it's currently enabled and you want to disable the registrar lock temporary then click the red button labeled ''''Disable Registrar Lock'''' as shown in the screenshot below:</li>
 
[[file:disable_registrar_lock.png]]
 
'''Note:''' ''If you disable the registrar lock for a quick task that needs to be done be sure to enable the registrar back once that task is complete for your domains security.''
 

<li>If the regitsrar lock is currently disabled and you want to enable the registrar lock then click the green button labeled ''''Enable Registrar Lock'''' as shown in the screenshot below:</li>
 
[[file:enable_registrar_lock.png]]
 

</ol>

[[Category:Billing]]
[[Category:Domain Registrations]]

Domain Forwarding(Domain Management)

2017-07-26T16:04:13Z

Chrisd: Created page with "<h1 id="Domain Forwarding(Domain Management)">Domain Forwarding(Domain Management)</h1> In this tutorial we will be showing how you can setup domain forwarding with your..."

<h1 id="Domain Forwarding(Domain Management)">Domain Forwarding(Domain Management)</h1>

In this tutorial we will be showing how you can setup domain forwarding with your domain management enabled domain.
 

<ol style="list-style-type: decimal">
<li>Login to your [https://cp.hostek.com Client Area]</li>
[[file:Billing-account-register-01.png|400px|Click to expand]]
 

<li>In the top-navigation menu click on ''''Domain Registrations'''', then click on ''''My Domains''''.</li>
 
[[file:my_domains_menu.png]]
 

<li>You should now see a list of your '''active''', '''cancelled''', and '''expired''' domains that you've had in your account as shown in the screenshot below:</li>
 
[[file:my_domains_list.png]]
 

<li>To the right of the domain you wish to manage click the wrench icon, or select the drop-down and choose ''''Manage Domain''''.</li>
 
[[file:manage_domain_options.png]]
 

<li>In the left side menu choose the link ''''DNS Management''''.</li>
 
[[file:DNSManagement.PNG]]
 

<li>Click the Record Type drop down and choose ''''URL Redirect''''.</li>
 
[[file:URL_Redirect.PNG]]
 

<li>Enter information for domain to forward to.</li>
 
<ul>
<li>Host Name</li>
Leave the Host Name space empty if you wish to set the forward for yourdomain.com, enter www in the Host Name space if you wish the redirect to be for www.yourdomain.com.If you wish to have both the www and non www versions of your domain forward you will need to create a forward for each of these.
<li>Address</li>
Enter the URL that you wish to have your domain forwarded to.
<li>Priority</li>
This field is to be left blank as this field is for MX records only
</ul>
[[file:Record_Entry.PNG]]
 

<li>Click the ''''Save Changes'''' button.</li>
 
[[file:Save_Changes.PNG]]
 
</ol>

[[Category:Billing]]
[[Category:Domain Registrations]]

Manage Name Servers

2017-07-26T15:49:44Z

Kaseya: Created page with "<h1>Manage Domain Name Servers</h1> In this tutorial we will show how to manage your domains Name Servers (authoratative name servers ) in your billing control panel. <..."

<h1>Manage Domain Name Servers</h1>
In this tutorial we will show how to manage your domains Name Servers (authoratative name servers ) in your billing control panel.
 

<ol style="list-style-type: decimal">
<li>Login to your account at https://cp.hostek.com</li>
 
[[file:Secure_url.png]]
 

<li>In the top-navigation menu click on ''''Domain Registrations'''', then click on ''''My Domains''''.</li>
 
[[file:my_domains_menu.png]]
 

<li>You should now see a list of your '''active''', '''cancelled''', and '''expired''' domains that you've had in your account as shown in the screenshot below:</li>
 
[[file:my_domains_list.png]]
 

<li>To the right of the domain you wish to manage click the wrench icon, or select the drop-down and choose ''''Manage Domain''''.</li>
 
'''Note:''' ''You can also click on ''''Manage Nameservers'''' if desired. If you do so skip to step 6.'' 
 
[[file:manage_domain_options.png]]
 

<li>You will now be in the management portal for the domain in question. You will see a menu bar on the left side of the page with all the available options to manage for a domain. Click on the menu item labeled ''''Nameservers''''. </li>
 
[[file:nameservers_menu.png]]
 

<li>You can now select the radio button for ''''Use custom nameservers (enter below)'''' and then enter in each name server you wish the domain to point to.</li>
 
'''Note:''' ''If you do not select the ''''Use custom nameservers'''' radio button then when you save your name servers it will default back to the default name servers we have setup.''
 
[[file:change_nameserver.png]]
 

<li>Once you enter in the new pair of name servers you want the domain to point to and / or select the appropriate radio button then you can save your changes by clicking on ''''Save Nameservers'''' as shown in the screenshot below.</li>
 
[[file:change_nameserver_button.png]]
 

</ol>

[[Category:Billing]]
[[Category:Domain Registrations]]

What is a premium Domain

2017-07-26T15:29:36Z

Briana:

<h1 id="What is a Premium Domain?">What is a Premium Domain?</h1>
In this tutorial we will explain what a Premium Domain is.
 
<ul>

<li>Premium domains offered by some TLD's can be short character names or common names that they believe will demand a higher value. With the common .com, .org and .net names taken already, when a new TLD is released, the owner of that new TLD extension can determine to mark certain domains as Premium Domains.</li>

<li>Premium domains may also be domains that are already registered and owned by someone. These domains are listed through aftermarket partners and their prices are set by the current owners of the domains. Once purchased, an aftermarket premium domain is transferred to the new registrant and from that point onwards it is dealt with as a regular domain. A commission is then paid to the reseller on aftermarket premium domain purchases.</li>

<li>As the price of a premium domain is set by the current owner if you are interested in purchasing a premium domain please contact [https://support.hostek.com support] with the premium domain you wish to register and we will provide you with the current registration price of the domain.</li>
</ul>
[[Category:Billing]]
[[Category:Domain Registrations]]

Cancel Domain Registration

2017-07-26T15:05:32Z

Chrisd: Created page with "<h1 id="Cancel Domain Registration">Cancel Domain Registration</h1> In this tutorial we will be showing how to cancel a domain registration. <ol style="list-st..."

<h1 id="Cancel Domain Registration">Cancel Domain Registration</h1>

In this tutorial we will be showing how to cancel a domain registration.
 

<ol style="list-style-type: decimal">
<li>Log into your [https://cp.hostek.com Client Area}</li>
[[file:Billing-account-register-01.png|400px|Click to expand]]
<li>Click on Domain Registrations then My Domains.</li>
[[file:MyDomains.PNG|400px|Click to expand]]
<li>Find the domain name that you no longer wish to renew.</li>
[[file:LocateDomain.PNG|400px|Click to expand]]
<li>To the right of that domain name click the arrow and choose Auto Renewal Status.</li>
[[file:Arrow.PNG|400px|Click to expand]]
<li>Click the Disable Auto Renew button</li>
[[file:DisableAutoRenew.PNG|400px|Click to expand]]
This will disable the Auto Renew feature and allow your domain to expire at the domains registration expiry date.

[[Category:Billing]]

Ordering SSL Certificate

2017-07-26T13:02:10Z

Chrisd: Created page with "<h1 id="Ordering SSL Certificate">Ordering SSL Certificate</h1> In this tutorial we will be showing how to order a SSL Certificate. <ol style="list-style-type:..."

<h1 id="Ordering SSL Certificate">Ordering SSL Certificate</h1>

In this tutorial we will be showing how to order a SSL Certificate.
 

<ol style="list-style-type: decimal">
<li>Log into your [https://cp.hostek.com Client Area}</li>
[[file:Billing-account-register-01.png|400px|Click to expand]]
<li>Click on Services then Order New Services</li>
[[file:ServicesOrderNewServices.PNG|400px|Click to expand]]
<li>Find the Certificate you would like to order and click 'Order Now'.</li>
[[file:OrderNow.PNG|400px|Click to expand]]
<li>Fill in the necessary information in the text boxes accurately, then click 'Continue'.</li>
[[file:SSLinfo.PNG|400px|Click to expand]]
<ul>
<li>Approval Email Address</li>
The email addresses below are the only email addresses we can assign for the SSL approval email
<ul>
<li>admin@</li>
<li>administrator@</li>
<li>hostmaster@</li>
<li>postmaster@</li>
<li>webmaster@</li>
</ul></ul>
If you choose "hostmaster@" an approval email will be sent to hostmaster@yourdomain.com , where yourdomain.com is your actual domain.
<ul>
<li>URL to Secure</li>
This is the URL that will be secured by the SSL Certificate. Our GeoTrust Rapid SSL and GeoTrust QuickSSL Premium Certificates will allow you to secure both the www and non www version of your domain by entering the www version of your domain within this field. All other SSL certificates will only secure the specific URL entered.
<li>Your Company Name</li>
Enter the name of your Company
<li>Organization within Company</li>
Enter the name of the organization within your company, example: IT, WEB, SALES.
<li>Company State</li>
Enter the State that your company resides in.
<li>Company City</li>
Enter the City that your company resides in.
</ul>
You will be contacted via Email/Phone, if needed, for any further information.
<li>Review your order and the click Checkout to complete order and submit payment</li>
[[file:Review.PNG|400px|Click to expand]]
Once order is paid our support team will order the SSL certificate for you, once you receive the SSL approval email at the address you chose please approve this. Once the SSL is approved our support team will receive and install the certificate on the server for your domain.
</ol>

[[Category:Billing]]

What is an affiliate

2017-07-26T12:06:44Z

Kaseya:

<h1 id="What is an affiliate?">What is an affiliate?</h1>

We offer an affiliate account to allow you to earn money for customer referrals.
 

<ol style="list-style-type: decimal">
<li>Affiliate Program Summary</li>
<ul>
<li>Full [https://hostek.com/afftos.html Affiliate Terms and Conditions] (TOS)</li>
<li>The referred customer must be a new and unique customer and domain name, with the new customer responsible for their billing.</li>
<li>The commission rate is a recurring 7.5% meaning you will earn a commission as long as the customer remains active.</li>
<li>You can receive a payout when the account has a balance of $100 or greater.</li>
<li>information appears in the portal 90 days after that affiliate pays an invoice.</li>
<li>To activate your affiliate account, login to your [https://cp.hostek.com Client Area] and click on the '''Affiliate tab''' and activate there.</li>
[[file:Affiliates Tab.PNG|400px|Click to expand]]
<li>To earn affiliate funds an active hosting plan is not necessary but the WHMCS billing account must remain active.</li>
<li>Once the affiliate balance reaches $100 the customer can request a [https://wiki.hostek.com/Requesting_Withdrawal_from_Affiliate_Balance withdrawal] per our Affiliate Terms.</li>
<li>No payout will occur on any account with less than $100 balance in the affiliate account.</li>
</ul>
</ol>

[[Category:Billing]]
[[Category:Affiliate Program]]

Obtain Affiliate Links & Banners

2017-07-26T11:28:05Z

Kaseya:

<h1 id="Obtain Affiliate Links & Banners">Obtain Affiliate Links & Banners.</h1>

In this tutorial we will be showing how to obtain affiliate links and banners.
 

<ol style="list-style-type: decimal">
<li>Login to your [https://cp.hostek.com Client Area]</li>
[[file:Billing-account-register-01.png|400px|Click to expand]]
<li>Click on the Affiliates tab.</li>
[[file:Affiliates Tab.PNG|400px|Click to expand]]
 
<li>Here you can obtain your affiliate links and banners.</li>
<ol style="list-style-type: decimal">
<li>Your unique referral link</li>
[[file:Referral_link.PNG|400px|Click to expand]]
<li>Specific hosting links with your unique referral code</li>
[[file:Hosting_referral_links.PNG|400px|Click to expand]]
<li>Banners</li>
[[file:Banners.PNG|400px|Click to expand]]
</ol></ol>

[[Category:Billing]]
[[Category:Affiliate Program]]

How to Check Affiliate Balance

2017-07-26T11:15:26Z

Kaseya:

<h1 id="How to Check Affiliate Balance">How to Check Affiliate Balance.</h1>

In this tutorial we will be showing how you can check the balance of your affiliate account.
 

<ol style="list-style-type: decimal">
<li>Login to your [https://cp.hostek.com Client Area]</li>
[[file:Billing-account-register-01.png|400px|Click to expand]]
<li>Click on the Affiliates tab.</li>
[[file:Affiliates Tab.PNG|400px|Click to expand]]
 
<li>Here you can view your affiliate account balance and other affiliate information.</li>
[[file:Affiliate_Information.PNG|400px|Click to expand]]
</ol>

[[Category:Billing]]
[[Category:Affiliate Program]]

Domain Auto Renew

2017-07-25T19:57:01Z

Kaseya: Created page with "<h1>Manage Domain Auto Renew</h1> In this tutorial we will show how to manage the domains 'Auto Renew' feature within your billing control panel. <ol style="lis..."

<h1>Manage Domain Auto Renew</h1>
In this tutorial we will show how to manage the domains 'Auto Renew' feature within your billing control panel.
 

<ol style="list-style-type: decimal">
<li>Login to your account at https://cp.hostek.com</li>
 
[[file:Secure_url.png]]
 

<li>In the top-navigation menu click on ''''Domain Registrations'''', then click on ''''My Domains''''.</li>
 
[[file:my_domains_menu.png]]
 

<li>You should now see a list of your '''active''', '''cancelled''', and '''expired''' domains that you've had in your account as shown in the screenshot below:</li>
 
[[file:my_domains_list.png]]
 

<li>To the right of the domain you wish to manage click the wrench icon, or select the drop-down and choose ''''Manage Domain''''.</li>
 
'''Note:''' ''You can also click on ''''Auto Renewal Status'''' if desired. If you do so skip to step 6.''
 
 
[[file:manage_domain_options.png]]
 

<li>You will now be in the management portal for the domain in question. You will see a menu bar on the left side of the page with all the available options to manage for a domain. Please select the menu option for ''''Auto Renew''''.</li>
 
'''Note:''' ''You can also see details about the domain including the registration date, future due date (expiration date), the status of the domain, and the annual fee for the domain each year.
 
[[file:auto_renew_menu.png]]
 

<li>YOu will now see the current status of the domains auto-renew feature. We default all domains to have auto-renew turned '''on''', however you can click on the red button labeled ''''Disable Auto Renew'''' if desired as shown in the screenshot below.</li>
 
[[file:disable_autorenew.png]]
 

<li>If you ever set this feature to 'Disabled' then you can re-enable auto renew by following the same above steps and click the green button labeled ''''Enable Auto Renew''''.</li>
 
[[file:enable_autorenew.png]]
 

</ol>

[[Category:Billing]]
[[Category:Domain Registrations]]

Requesting Withdrawal from Affiliate Balance

2017-07-25T18:24:11Z

Kaseya:

In this tutorial we will be showing how you can request a withdrawal from your affiliate account, in order to request a withdrawal you must have at least $100 within your affiliate account.
 

<ol style="list-style-type: decimal">
<li>Is your affiliate balance >= $100</li>
<ol style="list-style-type: decimal">
<li>If yes, please proceed to step 2.</li>
 
[[file:Request_Withdrawl.PNG|400px|Click to expand]]]]
<li>If no, a withdrawal is not possible as your affiliate balance must be >=$100.</li>
</ol>

<li>Where do you live?
<ol style="list-style-type: decimal">
<li>If in the United States, make sure to first provide us with a W-9</li>
Please complete and fax back a W-9. You can get the W-9 at:
http://www.irs.gov/pub/irs-pdf/fw9.pdf
You can fax the W9 to:
1-866-565-5138
<li>If you live outside of the United States, make sure you first provide us with a W-8BEN</li>
Please complete and fax back a W-8BEN. You can get the W-8BEN at:
http://hostek.com/forms/w-8ben.pdf
Instructions for form: http://hostek.com/forms/instructions-form-w-8ben.pdf
You can fax the W-8BEN to:
1-866-565-5138
</ol>

<li>Once all of the above is verified and completed, then you can submit a [https://support.hostek.com Support Ticket] to billing requesting the withdrawal. </li>
<ol style="list-style-type: decimal">
<li>Be sure to include how you prefer the withdrawal handled within your ticket to billing:</li>
<ol style="list-style-type: decimal">
<li>applied as a credit to your account</li>
<li>paid via paypal (if so, what email address)</li>
<li>sent via check</li>
</ol>

[[Category:Billing]]
[[Category:Affiliate Program]]

Manage Domain Registration

2017-07-25T18:23:56Z

Kaseya: Created page with "<h1>Manage Domain Registration</h1> In this tutorial we will show how to manage your domain registrations in your billing control panel. <ol style="list-style-t..."

<h1>Manage Domain Registration</h1>
In this tutorial we will show how to manage your domain registrations in your billing control panel.
 

<ol style="list-style-type: decimal">
<li>Login to your account at https://cp.hostek.com</li>
 
[[file:Secure_url.png]]
 

<li>In the top-navigation menu click on ''''Domain Registrations'''', then click on ''''My Domains''''.</li>
 
[[file:my_domains_menu.png]]
 

<li>You should now see a list of your '''active''', '''cancelled''', and '''expired''' domains that you've had in your account as shown in the screenshot below:</li>
 
[[file:my_domains_list.png]]
 

<li>To the right of the domain you wish to manage click the wrench icon, or select the drop-down and choose ''''Manage Domain''''.</li>
 
[[file:manage_domain_options.png]]
 

<li>You will now be in the management portal for the domain in question. You will see a menu bar on the left side of the page with all the available options to manage for a domain. Please see our wiki articles for a specific feature settings you wish to see if you need further guidance by going to our [[:Category:Domain Registrations| Domain Registrations]] category page.</li>
 
'''Note:''' ''You can also see details about the domain including the registration date, future due date (expiration date), the status of the domain, and the annual fee for the domain each year.
 
[[file:my_domains_options.png]]
 

</ol>

[[Category:Billing]]
[[Category:Domain Registrations]]

Cancel Hosting

2017-07-24T21:51:34Z

Kaseya: Created page with "<h1>Cancelling Hosting / Packages</h1> In this tutorial we will show you how to place a cancellation request for your web hosting packages. <ol style="list-styl..."

<h1>Cancelling Hosting / Packages</h1>
In this tutorial we will show you how to place a cancellation request for your web hosting packages.
 

<ol style="list-style-type: decimal">
<li>Login to your account at https://cp.hostek.com</li>
 
[[file:Secure_url.png]]
 

<li>In the top-navigation menu of the billing control panel click on ''''Services'''', then click on ''''My Services''''.</li>
 
[[file:my_services_menu.png]]
 

<li>You should now see a list of your existing services / packages that you have in this account. This may show '''active''', '''cancelled''', '''suspended''', or even '''terminated''' services so you may have to search for the domain in the search / filter. Click on the package you wish to cancel.</li>
 
[[file:my_services.png]]
 

<li>You should now be presented with a page to manage this product / package. Click on either ''''Request Cancellation'''' button of your choice on the page.</li>
 
[[file:request_cancellation.png]]
 

<li>You will now be asked to describe the reason for cancelling this product. Please provide as much information as possible so we can have good feedback on how are services met your expectations and what may have brought you to cancel.</li>
 
[[file:cancellation_confirm.png]]
 

<li>After filling in the reason for cancelling please select the drop-down for ''''Cancellation Type'''' and choose either '''Immediate''' or '''End of Billing Period'''. Then click on ''''Request Cancellation''''.</li>

'''Note:''' ''If you choose ''''Immediate'''' as the cancellation type then your service will be terminated immediately. Choosing ''''End of Billing Period'''' will terminate the service / package only on the expiration date (due date).

</ol>

[[Category:Billing]]

Ordering a Domain Registration

2017-07-24T20:28:07Z

Kaseya: Created page with "<h1>Ordering a domain registration</h1> In this tutorial we will show you how to register a new domain within your billing control panel. <ol style="list-style-..."

<h1>Ordering a domain registration</h1>
In this tutorial we will show you how to register a new domain within your billing control panel.
 

<ol style="list-style-type: decimal">
<li>Login to your account at https://cp.hostek.com '''Note''' ''If needed view our tutorial on [[Billing_-_Register_Account| creating a new account]].</li>
 
[[file:Secure_url.png]]
 

<li>In the top-navigation menu click on the drop-down for ''''Domain Registrations'''', then click on ''''Register a New Domain''''.</li>
 
[[file:register_domain_menu.png]]
 

<li>You should now see a search field which you can search for the domain you want to purchase. 

Underneath the search box you'll see different categories consisting of different types of domain options. Underneath this is a list of domains that meet the search criteria in the categories you have chosen. For example the screenshot below shows the '''popular''' domain TLDs only.
 
[[file:search_domain.png]]
</li>
 

<li>Now click ''''Search'''' once you enter the domain you wish to see is available. The page should return whether or not the domain is available or not. 
 

If the domain IS available then you'll see a price for the domain and a checkout option as shown in screenshot below:
 
[[file:domain_addto_cart.png]]
 

If the domain is NOT available then you'll see an ''''unavailable'''' message pop up next to the domain as shown in the screenshot below:
 
[[file:domain_unavailable.png]]
</li> 

<li>If you found the domain you want to proceed with then as mentioned in above steps click the ''''Add to Cart'''' button next to the domain and then just proceed through the checkout process for purchasing the domain.
</ol>

[[Category:Billing]]

Transfer service to another billing account

2017-07-24T18:06:50Z

Kaseya: Created page with "<h1>Transfer service to another account</h1> There are some occurrences when it might be necessary or useful to transfer hosting, domain registrations, etc. to anoth..."

<h1>Transfer service to another account</h1>
 
There are some occurrences when it might be necessary or useful to transfer hosting, domain registrations, etc. to another billing account. This wiki article will be outlining what is needed in order for this change to occur.

<h2>Making the request & what we'll need from you</h2>

All account ownership changes have to be done via our ticketing system ( not via chat, or phones ). This change is also only going to be performed by our administrative staff so please be patient with this request.
 

<ol style="list-style-type: decimal">
<li>Create a ticket by e-mailing our support team at support@hostek.com, or by using our [https://support.hostek.com| ticketing system interface]. The required information in this ticket is below:</li>
 
<ul>

<li>The service(s) or domain registration(s) that need to be moved over to the new account.</li> 
<li>E-mail on file for the current account the service(s) are under.</li> 
<li>Security question answer for the current account the service(s) are under.</li> 
<li> E-mail on file for the new account the service(s) should be moved to. '''Note:''' ''If they haven't yet signed up for an account please have them create a new account at https://cp.hostek.com ''</li> 
<li>Security question answer for the account the service(s) are needing to be moved over to. '''Note:''' ''In most cases the old account owner can't know the answer to the new account security question, so please have them (the new account owner) create a ticket with us providing the answer to their account security question and referencing the account migration that you are performing.</li>
</ul>
 

<li>Our support team will then get this account transfer request into the hands of an administrator that can perform this task and we'll respond to your request once this has been completed.</li>

</ol>
 

We've provided below an example image of what this request might look like so that you can get a better idea:
 

[[file:account_ownership_change_request.png]]
 

[[Category:Billing]]