Difference between revisions of "Invoice and Payment"

Revision as of 19:01, 12 June 2012

How To Get A Hard Copy Of The Invoice

• Login to the client billing area (https://cp.hostek.com) and follow the My Invoices link.
• Click on the Invoice Number to view and print the invoice.

Automatically Process Payment

• Our billing system sends e-notice of invoice two weeks prior to the due date.
• If the payment method for the invoice is Card, then on the due date our system will automatically attempt payment to the card on file
• On the due date, our billing system generates e-confirmation of payment or e-notice of decline.
• Please be sure to have @hostek.com added as a safe sender
• Please review all emails received and take appropriate actions when needed, as e-billing is our method.
• To be in compliance with Merchant Guidelines our billing system clears card detail when a charge is decline for specific reasons.
• If your card detail is not in the account, follow the My Details link from within the client billing area (https://cp.hostek.com) to add.

Make Payments Automatic By Card

• Login to your client billing area (https://cp.hostek.com) and follow the My Details link to confirm or input card detail.
• Our billing system generates e-notice of invoice two weeks prior to the due date.
• If the invoice generates with Card as the Payment Method, our system will automatically attempt payment to the card on file.
• Our billing system sends e-confirmation of payment or e-notice of decline on the due date.

Make Payments Automatic By Card

• Our billing system generates e-notice of invoice two weeks prior to the due date.
• When an invoice is due, login to your client billing area (https://cp.hostek.com) and follow the My Invoices link.
• Click on the invoice number to bring the invoice on-screen.
• Make sure PayPal is the Payment Method for the service and that PayPal is reflected in the upper right corner of the invoice.
• Follow on-screen prompts to pay with PayPal and Create a PayPal Subscription payment to billing@hostek.com
• Our billing system sends e-confirmation when payment posts to invoice.

Pay An Invoice With a Credit Card

• Login to your client area (https://cp.hostek.com) and follow the My Invoices link.
• Click on the invoice number and when the invoice is on-screen, look for Pay Now in the upper right corner.
• Make sure the Payment Method is Credit Card and follow the on-screen prompts to pay by card.
• Doing so places the card on file for automatic payment of invoices that generate with Card as the payment method.

Pay Invoice With A different Credit Card (Cards)

• On invoice due dates, if Card is the payment method, our system automatically attempts payment to the card on file.
• To pay automatically but with two different cards you will need to have separate billing accounts identified by separate email addresses.
• To manually pay with different cards have PayPal as the Payment Method then manually login to the client billing area (https://cp.hostek.com) and follow the My Invoices link to view and pay the invoice.

Change Mailing Address

• We do not send any communication at all regarding your domain or service with us through postal mail.
• To change the physical address for the account record, login to the client billing area (https://cp.hostek.com) and follow the My Details link.