Difference between revisions of "IPhone"

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__FORCETOC__
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= Setting up e-mail on your iPhone with Hostek.com =
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[[Category:iPhone-/-iPod-/-iPad-Email-Setup]]
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=iOS Email Setup=
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<!--- <iframe width="560" height="315" src="https://www.youtube.com/embed/s22J2yBotDg" frameborder="0" allowfullscreen></iframe> --->
 +
<br>
  
−
Found in this article are the steps needed for the '''iPhone''', the '''iPod''', and the'''iPad''' mail setup for '''hostek.com''' MailServers.
+
In this tutorial we'll be showing how to setup e-mail accounts on your iPhone along with ensuring the settings for the incoming and outgoing server are correct.
  
−
*NOTE: In this tutorial, we are using the domain '''sampledomain.com'''. Be sure to replace '''sampledomain.com''', '''mail.sampledomain.com''', and '''mail10.hostek.com''' with '''your domain''' in the proper fields.
+
<br />
  
 +
== Adding Mail Account: ==
  
−
== Step - 1 ==
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Let's show how to first add the mail account to your iPhone. We'll then show how to ensure its configuration settings are correct.
  
−
                          [[File:mail_iOS7_01.jpeg]]    [[File:Arrow_01.jpg]]    [[File:mail_iOS7_02.jpeg]]
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# On your iPhone click on the ''''''Settings'''''' icon (looks like a gear symbol).
  
 +
<br />
 +
[[Image:settings_icon.png|alt=Click on the 'Settings' icon]]
  
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                                        *Select "'''Settings'''"                                                      *Select "'''Add Account'''"
+
-----
  
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== Step - 2 ==
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<br /><br />
  
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                          [[File:mail_iOS7_03.jpeg]]    [[File:Arrow_01.jpg]]    [[File:mail_iOS7_04.png]]
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<ol start="2" style="list-style-type: decimal;">
 +
<li>Then scroll and select the option for ''''''Mail''''''.</li></ol>
  
 +
<br />
 +
[[Image:iphone_mail_settings.png|alt=Select the 'Mail' option]]
  
−
                                            *Select "'''Other'''"                                              *Enter your:
 
−
                                                                                                                        - Name
 
−
                                                                                                                          - (Full) Email Address
 
−
                                                                                                                          - Password (Case-sensitive)
 
−
                                                                                                                            - (Custom) Description
 
  
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== Step - 3 ==
+
-----
 +
<br />
 +
<ol start="3" style="list-style-type: decimal;">
 +
<li>You should now click on ''''Accounts'''' to go into the different available mail account options.</li></ol>
 +
<br />
 +
[[Image:mail_Accounts.png|alt=Accounts]]
  
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                          [[File:mail_iOS7_05.png]]    [[File:Arrow_01.jpg]]    [[File:mail_iOS7_06.png]]
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<br />
  
−
                * Select protocol type: '''IMAP''' or '''POP3'''.                                 * The fields: '''Name''', '''Address''', and '''Description''', should have been already                                       
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<ol start="4" style="list-style-type: decimal;">
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                  - We advise you to use '''IMAP'''.                                                             filled in due to your previous settings. 
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<li>You should now see a list of existing accounts ( if any ). Click ''''''Add Account''''''.</li></ol>
−
                  - The selected one will be '''highlighted''' in blue.
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<br />
−
                                                                            * Enter the '''Incoming MailServer''' settings:     * Enter your '''Outgoing MailServer''' settings:
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[[Image:Add_Account.png|frame|none|alt=Select 'Add Account']]
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+
−
                                                                                  - Host Name: '''mail.sampledomain.com'''            - Host Name: '''mail.sampledomain.com'''
+
−
                                                                                  - Username: (Full) Email Address              - Username: (Full) Email Address
+
−
                                                                                    - Password: (Case-sensitive)                  - Password: (Case-sensitive)
+
  
−
== Step - 4 ==
 
  
−
                          [[File:mail_iOS7_07.jpg]]    [[File:Arrow_01.jpg]]    [[File:mail_iOS7_08.jpeg]]
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-----
  
 +
<br />
  
−
                  * If you use '''IMAP''', It is possible to enable the following services.                             * Select "'''Advanced'''"
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<ol start="5" style="list-style-type: decimal;">
 +
<li>Now choose the option for 'Other'.</li></ol>
 +
<br />
 +
[[Image:choose_other_iphone.png|alt=Choose 'Other']]
 +
<br />
 +
<br />
 +
-----
 +
<br />
  
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== Step - 5 ==
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<ol start="6" style="list-style-type: decimal;">
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<li>For the account type choose 'Add Mail Account'.</li></ol>
 +
<br />
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[[Image:add_mail_account.png|alt=Choose 'Add Mail Account']]
 +
<br />
 +
<br />
 +
-----
 +
<br />
  
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                          [[File:mail_iOS7_09.jpeg]]    [[File:Arrow_01.jpg]]    [[File:mail_iOS7_10.jpeg]]
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<ol start="7" style="list-style-type: decimal;">
 +
<li>Now enter in the account information including:</li></ol>
 +
<br />
 +
* '''''Name''''': ''The name recipients see as the 'sender' when you send them mail. Also known as the 'Display Name'.''
 +
* '''''Email''''': ''The e-mail user you are trying to connect your mail to your iPhone with.''
 +
* '''''Password''''': ''The password used for the e-mail user your connecting to your iPhone with.''
 +
* '''''Description''''': ''The name that you see for your mail account when you go to the 'Mail' application on your phone.''
 +
<br />
 +
[[Image:account_info.png|alt=Enter Account Information]]
  
 +
<br /><br />
 +
-----
 +
<br />
  
−
*If you set '''IMAP''' connection you '''need''' to use the ports: 
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<ol start="8" style="list-style-type: decimal;">
−
*'''993''' ('''with''' SSL) or '''143''' ('''without''' SSL).                                                                                                                                                                
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<li>Click 'Next', then enter in the specific incoming and outgoing server settings for the e-mail user.</li></ol>
−
*Please leave '''IMAP Path Prefix''' field '''empty'''.
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<br />
 +
* Please see our separate WIKI articles for what hostname you should use.
 +
** [[E-Mail_Configuration_(Windows_Environment)#Hostname|Windows SmarterMail Environment]]
 +
** [[E-Mail_Configuration_(Linux/cPanel_Environment)|Linux/cPanel Environment]].
 +
* Enter in the full e-mail user address such as tutorials@hostektutorials.com for each of the ''''''User Name'''''' fields.
 +
* Double Check that you entered the correct password into each of the ''''''Password'''''' fields.
 +
<br />
 +
[[Image:mail_account_credentials.png|alt=Set the correct account credentials]]
  
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== Step - 6 ==
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<br />
 +
-----
 +
<br />
  
−
                          [[File:mail_iOS7_11.jpeg]]    [[File:Arrow_01.jpg]]    [[File:mail_iOS7_12.jpeg]]
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<ol start="9" style="list-style-type: decimal;">
 +
<li>Once you click 'Next' the mail account should then be added.</li></ol>
  
 +
'''Note:''' ''If it takes a minute to add and this says it could not connect continue through steps as it automatically attempts connecting with SSL enabled and you may just need to set it to set this mail account to use non-ssl settings for the hostname you're using with your e-mail account.'' <br /><br /> Go back to the 'Mail Accounts' section of the settings and proceed to step 9.
  
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*If you chose '''POP3''' you need to use the port
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<br />
−
*'''995''' ('''with''' SSL) or port - '''110''' ('''without''' SSL).
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-----
 +
<br />
 +
<ol start="10" style="list-style-type: decimal;">
 +
<li>Now click on the mail account you just added so we can edit the settings of that account.</li></ol>
 +
<br />
 +
[[Image:select_account.png|alt=Choose newly created account]]
  
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== Step - 7 ==
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<br />
 +
-----
 +
<br />
 +
<ol start="11" style="list-style-type: decimal;">
 +
<li>Choose the account again.</li></ol>
  
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                          [[File:mail_iOS7_13.jpeg]]    [[File:Arrow_01.jpg]]    [[File:mail_iOS7_14.jpeg]]
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'''Note:''' ''Make sure that the 'Mail' setting is enabled on this page.''
  
 +
<br />
 +
[[Image:select_account2.png|alt=Choose the account again]]
  
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*In order to set up additional settings for '''Outgoing Server''' you will need to return to the previous menu ('''Account Info''')and then to enter '''Outgoing Mail Server''' via clicking on '''Host''' name of the server.
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<br />
−
         
+
-----
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*'''465''' - ('''with''' SSL) or '''26/587'''('''without''' SSL).                                                                                                                                                                                                            
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<br />
−
*We '''don't''' suggest '''port 25''' as it is common for '''ISP's''' to '''block''' it.                         
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==Outgoing Advanced Settings==
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*Authentication: '''Password'''                                                                                                       
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<br />
 +
<ol start="12" style="list-style-type: decimal;">
 +
<li>Now that we are in the settings for this user account click the option for 'SMTP' under the outgoing mail server section.</li></ol>
 +
<br />
 +
[[Image:iphone_smtp_settings.png|alt=Select to edit the SMTP settings]]
  
  
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<b>NOTE:</b> If you are on a '''VPS Mail Server''', and there is '''no SSL''' Certificate for your mail server, than you will keep SSL switched <b>'''OFF'''</b>
+
-----
 +
<br />
 +
<ol start="13" style="list-style-type: decimal;">
 +
<li>We can now edit the outgoing server settings. By default 'SSL' is enabled. We will provide the settings to use below for '''''SSL''''' and '''''non-SSL'''''.</li></ol>
  
−
Select on the "'''SMTP'''" at the top-left to go back, then select "'''Email Address'''" at the top-left to go back once more.
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===Non-SSL (standard):===
  
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=iphone IMAP Setup=
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* Please see our separate WIKI articles for what hostname you should use.
 +
** [[E-Mail_Configuration_(Windows_Environment)#Hostname|Windows SmarterMail Environment]]
 +
** [[E-Mail_Configuration_(Linux/cPanel_Environment)|Linux/cPanel Environment]].
 +
* '''''User Name''''': ''The e-mail user your authenticating as (The address your setting your mail up for).''
 +
* '''''Password''''': ''The password to the e-mail user your authenticating as.''
 +
* '''''Use SSL''''': ''Turn OFF''
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* '''''Authentication''''': Choose ''''''Password'''''' as the authentication type.
 +
* '''''Server Port''''': ''25, 26, or 587 (Port 25 is commonly blocked by ISPs due to spam issues. Not recommended.)''
  
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*Ensure '''IMAP''' is selected at the top left. (Fig 1-1)
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[[Image:iphone_outgoing_settings.png|alt=Update SMTP settings]]
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[[File:IMAP.png|200px|thumb|left|Fig 1-1]]<br clear=all>
+
  
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*Scroll down and Under Incoming Mail Server, enter the following:
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===SSL (Secure):===
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**Host Name: Host Name: mail15.hostek.com (Your Host name can be found  for '''Windows hosting''' customers by clicking on the Webmail icon in the control panel and for '''Linux hosting''' customers under Email Accounts >  More dropdown next to email user > Configure Email Client ).
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−
**Username: Enter the full email address.
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−
**Password: Enter your email account password (CaSe Sensitive)
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[[File:Incoming.png|200px|thumb|left|Fig 1-1]]<br clear=all>
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*Continue scrolling down and under Outgoing Mail Server, complete the following:
+
* Please see our separate WIKI articles for what hostname you should use.
−
**Host Name: Host Name: mail15.hostek.com (Your Host name can be found  for '''Windows hosting''' customers by clicking on the Webmail icon in the control panel and for '''Linux hosting''' customers under Email Accounts >  More dropdown next to email user > Configure Email Client ).
+
** [[E-Mail_Configuration_(Windows_Environment)#Hostname|Windows SmarterMail Environment]]
−
**Username: Enter the full email address.
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** [[E-Mail_Configuration_(Linux/cPanel_Environment)|Linux/cPanel Environment]].
−
**Password: Enter your email account password (CaSe Sensitive)
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* '''''User Name''''': ''The e-mail user your authenticating as (The address your setting your mail up for).''
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*Tap '''Next''' in the upper right corner, the phone will verify your information.
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* '''''Password''''': ''The password to the e-mail user your authenticating as.''
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[[File:outgoing.png|200px|thumb|left|Fig 1-1]]<br clear=all>
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* '''''Use SSL''''': ''Turn ON''
 +
* '''''Authentication''''': Choose ''''''Password'''''' as the authentication type.
 +
* '''''Server Port''''': ''465''
  
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*After verification you will be brought to the screen in (Fig 1-2), tap '''Save''' in the upper right corner to complete email setup for IMAP.
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[[Image:iphone_outgoing_settings_ssl.png|alt=Update SMTP settings]]
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[[File:Done.jpg|200px|thumb|left|Fig 1-1]]<br clear=all>
+
  
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=iphone POP3 setup=
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Click 'Done' once you enter the correct SMTP information.
  
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*Ensure '''POP3''' is selected at the top left. (Fig 2-1)
 
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[[File:pop3.png|200px|thumb|left|Fig 1-1]]<br clear=all>
 
  
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*Scroll down and Under Incoming Mail Server, enter the following:
+
-----
−
**Host Name: Host Name: mail15.hostek.com (Your Host name can be found  for '''Windows hosting''' customers by clicking on the Webmail icon in the control panel and for '''Linux hosting''' customers under Email Accounts >  More dropdown next to email user > Configure Email Client ).
+
−
**Username: Enter the full email address.
+
−
**Password: Enter your email account password (CaSe Sensitive)
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−
[[File:Incoming.png|200px|thumb|left|Fig 1-1]]<br clear=all>
+
  
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*Continue scrolling down and under Outgoing Mail Server, complete the following:
+
==Incoming Advanced Settings==
−
**Host Name: Host Name: mail15.hostek.com (Your Host name can be found  for '''Windows hosting''' customers by clicking on the Webmail icon in the control panel and for '''Linux hosting''' customers under Email Accounts > More dropdown next to email user > Configure Email Client ).
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<br />
−
**Username: Enter the full email address.
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<ol start="14" style="list-style-type: decimal;">
−
**Password: Enter your email account password (CaSe Sensitive)
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<li>Now that we've updated the SMTP settings go back to the ''''''Account Settings'''''' and click ''''''Advanced'''''' so we can update the incoming settings.</li></ol>
−
[[File:outgoing.png|200px|thumb|left|Fig 1-1]]<br clear=all>
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<br />
 +
[[Image:advanced_option.png|alt=Select 'Advanced' option]]
  
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**To complete setup tap '''Next''' in the upper right corner, the phone will verify your information and setup is complete.
 
  
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= iPhone / iPod App for Control Panel =
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-----
 +
<br />
 +
<ol start="15" style="list-style-type: decimal;">
 +
<li>We can now edit the incoming server settings. By default 'SSL' is enabled. We will provide the settings to use below for '''''SSL''''' and '''''non-SSL'''''.</li></ol>
  
−
We have an iPhone App for the WCP (Windows Control Panel).  You can review and download the app at http://itunes.apple.com/us/app/hostek/id497702422?ls=1&mt=8
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===Non-SSL (Standard): ===
−
[[Category: Control Panels]]
+
  
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= iPhone / iPod App for Control Panel for Resellers =
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* '''''Use SSL''''': ''Turn OFF''
 +
* '''''Authentication''''': Choose ''''''Password'''''' as the authentication type.
 +
* '''''POP Server Port''''': ''110''
 +
* '''''IMAP Server Port''''': ''143''
  
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We have created a white label version of our iPhone App for the WCP for our Resellers.  The white label app is called MochaPanel and can be branded by a reseller to have the reseller logo.  The MochaPanel version for Resellers and Reseller customers can be found at http://itunes.apple.com/us/app/mochapanel/id503347627?ls=1&mt=8
+
[[Image:iphone_incoming_settings.png|alt=Update Incoming Settings.]]
  
−
[[category:Control Panels]]
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===SSL (Secure): ===
−
[[category:Resellers]]
+
  
−
= iPhone Calendar sync with SmarterMail =
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* '''''Use SSL''''': ''Turn ON''
 +
* '''''Authentication''''': Choose ''''''Password'''''' as the authentication type.
 +
* '''''POP Server Port''''': ''995''
 +
* '''''IMAP Server Port''''': ''993''
 +
 
 +
[[Image:iphone_incoming_settings_ssl.png|alt=Update Incoming Settings]]
 +
 
 +
 
 +
-----
 +
<br />
 +
<ol start="16" style="list-style-type: decimal;">
 +
<li>click 'Done' and you should be all set. You should now be able to send and receive mail using the 'Mail' application. You should see the new email account in the list of active email accounts ( It will show up under the description name you provided earlier ).</li></ol>
 +
 
 +
 
 +
 
 +
= iPhone Calendar Sync with SmarterMail =
 
NOTE: hostek.com is used in this example, so you will need to replace hostek.com with your domain.
 
NOTE: hostek.com is used in this example, so you will need to replace hostek.com with your domain.
  
Line 148: Line 220:
 
# That's it. You should get a message it verified the account.
 
# That's it. You should get a message it verified the account.
 
[[File:Iphone-calendar-sync.jpg]]
 
[[File:Iphone-calendar-sync.jpg]]
 +
 +
 +
 +
=How to set up the iPhone so that it stores sent items on the server=
 +
 +
'''Note:''' You must be using IMAP to use this setting.
 +
 +
#Click Settings
 +
#Click Mail
 +
#Click "Accounts"
 +
#Select the Mail account you want to change
 +
#Select 'Account' again.
 +
#Scroll down and click on 'Advanced'.
 +
#You will now see a screen that says '''Advanced'''. In this screen is a section called '''Mailbox Behaviours'''.
 +
#Click on the Sent Mailbox button.
 +
#This will now display two sections. '''On My Iphone''' and '''On the server'''.
 +
#In the section '''On the server''' should be a list of all your mailboxes.
 +
#scroll down to the Sent Items box on the mail server and select the Sent Items.
 +
#When you send an email from your iphone, a copy will be passed to your mail server in the inbox you just selected.
 +
 
[[Category: Configuring-Email-Clients]]
 
[[Category: Configuring-Email-Clients]]
 
[[category:CalDAV]]
 
[[category:CalDAV]]
 
[[Category: iPhone]]
 
[[Category: iPhone]]
 +
[[Category: iOS]]

Latest revision as of 18:43, 20 July 2017

Setting up e-mail on your iPhone with Hostek.com


In this tutorial we'll be showing how to setup e-mail accounts on your iPhone along with ensuring the settings for the incoming and outgoing server are correct.


Adding Mail Account:

Let's show how to first add the mail account to your iPhone. We'll then show how to ensure its configuration settings are correct.

  1. On your iPhone click on the 'Settings' icon (looks like a gear symbol).


Click on the 'Settings' icon



  1. Then scroll and select the option for 'Mail'.


Select the 'Mail' option



  1. You should now click on 'Accounts' to go into the different available mail account options.


Accounts


  1. You should now see a list of existing accounts ( if any ). Click 'Add Account'.


Select 'Add Account'



  1. Now choose the option for 'Other'.


Choose 'Other'


  1. For the account type choose 'Add Mail Account'.


Choose 'Add Mail Account'


  1. Now enter in the account information including:


  • Name: The name recipients see as the 'sender' when you send them mail. Also known as the 'Display Name'.
  • Email: The e-mail user you are trying to connect your mail to your iPhone with.
  • Password: The password used for the e-mail user your connecting to your iPhone with.
  • Description: The name that you see for your mail account when you go to the 'Mail' application on your phone.


Enter Account Information




  1. Click 'Next', then enter in the specific incoming and outgoing server settings for the e-mail user.


  • Please see our separate WIKI articles for what hostname you should use.
  • Enter in the full e-mail user address such as tutorials@hostektutorials.com for each of the 'User Name' fields.
  • Double Check that you entered the correct password into each of the 'Password' fields.


Set the correct account credentials



  1. Once you click 'Next' the mail account should then be added.

Note: If it takes a minute to add and this says it could not connect continue through steps as it automatically attempts connecting with SSL enabled and you may just need to set it to set this mail account to use non-ssl settings for the hostname you're using with your e-mail account.

Go back to the 'Mail Accounts' section of the settings and proceed to step 9.



  1. Now click on the mail account you just added so we can edit the settings of that account.


Choose newly created account



  1. Choose the account again.

Note: Make sure that the 'Mail' setting is enabled on this page.


Choose the account again



Outgoing Advanced Settings


  1. Now that we are in the settings for this user account click the option for 'SMTP' under the outgoing mail server section.


Select to edit the SMTP settings



  1. We can now edit the outgoing server settings. By default 'SSL' is enabled. We will provide the settings to use below for SSL and non-SSL.

Non-SSL (standard):

  • Please see our separate WIKI articles for what hostname you should use.
  • User Name: The e-mail user your authenticating as (The address your setting your mail up for).
  • Password: The password to the e-mail user your authenticating as.
  • Use SSL: Turn OFF
  • Authentication: Choose 'Password' as the authentication type.
  • Server Port: 25, 26, or 587 (Port 25 is commonly blocked by ISPs due to spam issues. Not recommended.)

Update SMTP settings

SSL (Secure):

  • Please see our separate WIKI articles for what hostname you should use.
  • User Name: The e-mail user your authenticating as (The address your setting your mail up for).
  • Password: The password to the e-mail user your authenticating as.
  • Use SSL: Turn ON
  • Authentication: Choose 'Password' as the authentication type.
  • Server Port: 465

Update SMTP settings

Click 'Done' once you enter the correct SMTP information.


Incoming Advanced Settings


  1. Now that we've updated the SMTP settings go back to the 'Account Settings' and click 'Advanced' so we can update the incoming settings.


Select 'Advanced' option



  1. We can now edit the incoming server settings. By default 'SSL' is enabled. We will provide the settings to use below for SSL and non-SSL.

Non-SSL (Standard):

  • Use SSL: Turn OFF
  • Authentication: Choose 'Password' as the authentication type.
  • POP Server Port: 110
  • IMAP Server Port: 143

Update Incoming Settings.

SSL (Secure):

  • Use SSL: Turn ON
  • Authentication: Choose 'Password' as the authentication type.
  • POP Server Port: 995
  • IMAP Server Port: 993

Update Incoming Settings



  1. click 'Done' and you should be all set. You should now be able to send and receive mail using the 'Mail' application. You should see the new email account in the list of active email accounts ( It will show up under the description name you provided earlier ).


iPhone Calendar Sync with SmarterMail

NOTE: hostek.com is used in this example, so you will need to replace hostek.com with your domain.

On your iPhone do the following:

  1. Go to Settings
  2. Go to Mail, Contact, Calendars
  3. Go to Add Account...
  4. Select Other
  5. Select Add CalDAV Account
  6. Server: mail.hostek.com/webdav (NOTE: The /webdav part will disappear after you tap the User Name field)
  7. User Name: enter your full email address (see screen shot for example)
  8. Password: enter your password for this email address
  9. Description: Leave or change as desired
  10. Select Next (NOTE: You will get a message about the certificate not being verified. Just accept the certificate).
  11. That's it. You should get a message it verified the account.

Iphone-calendar-sync.jpg


How to set up the iPhone so that it stores sent items on the server

Note: You must be using IMAP to use this setting.

  1. Click Settings
  2. Click Mail
  3. Click "Accounts"
  4. Select the Mail account you want to change
  5. Select 'Account' again.
  6. Scroll down and click on 'Advanced'.
  7. You will now see a screen that says Advanced. In this screen is a section called Mailbox Behaviours.
  8. Click on the Sent Mailbox button.
  9. This will now display two sections. On My Iphone and On the server.
  10. In the section On the server should be a list of all your mailboxes.
  11. scroll down to the Sent Items box on the mail server and select the Sent Items.
  12. When you send an email from your iphone, a copy will be passed to your mail server in the inbox you just selected.
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