Difference between revisions of "Invoice and Payment"
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==How To Get A Hard Copy Of The Invoice== | ==How To Get A Hard Copy Of The Invoice== | ||
| − | * Login to the client billing area (https://cp.hostek.com) | + | * Login to the client billing area (https://cp.hostek.com) at the top click on '''Billing'''. |
| + | * Click on '''My Invoice'''. | ||
* Click on the '''Invoice Number''' to view and print the invoice. | * Click on the '''Invoice Number''' to view and print the invoice. | ||
| + | |||
| + | ==How to Get a Password Re-set for the Client Billing Area== | ||
| + | * Go to the client billing area log-in page at https://cp.hostek.com | ||
| + | * There you can request a password re-set if you have the answer to your security question | ||
| + | * If you do not have the security answer send email to billing@hostek.com | ||
| + | |||
| + | ==How To Update Your Credit Card== | ||
| + | * Login to the client billing area (https://cp.hostek.com) and follow the '''My Details link'''. | ||
| + | * Or, '''if you have an invoice due''', when logged in you can follow the '''My Invoices link''' to view and pay the invoice. Doing so will retain the card on file for processing of invoices with Card as the Payment Method. | ||
| + | |||
| + | ==Payment Methods== | ||
| + | *Credit Card | ||
| + | *Paypal | ||
| + | *BitCoin (requires Sales Manager approval) | ||
| + | *Check in US$ '''for annually billed services''' | ||
| + | *Wire Transfer in US$ '''for annually billed services''' | ||
| + | |||
| + | Prices and Billing are done in USD. | ||
==Automatically Process Payment== | ==Automatically Process Payment== | ||
| Line 11: | Line 30: | ||
* To be in compliance with Merchant Guidelines our billing system clears card detail when a charge is decline for specific reasons. | * To be in compliance with Merchant Guidelines our billing system clears card detail when a charge is decline for specific reasons. | ||
* If your card detail is not in the account, follow the My Details link from within the client billing area (https://cp.hostek.com) to add. | * If your card detail is not in the account, follow the My Details link from within the client billing area (https://cp.hostek.com) to add. | ||
| + | |||
| + | ==Delay Payment== | ||
| + | * Login to your client billing area (https://cp.hostek.com). | ||
| + | * Follow the My Invoices link. | ||
| + | * When you have the invoice on-screen, change the payment method to something other than card. | ||
| + | * ***NOTE - if the invoice includes domain name registration and is not paid by the due date, site will go down. | ||
| + | * When you have the payment issue resolved, change the invoice Payment Method back to Card. | ||
| + | * ***NOTE - when you pay an invoice with card, that card is retained on file for future for processing of invoices with Card as the Payment Method. | ||
| + | * ***NOTE*** if payment is not made within 5 days of the due date, late fee automatically applies. | ||
| + | * ***NOTE*** if payment is not made within 14 days of the hosting plan due date, you may experience automated SERVICE INTERRUPTION. | ||
==Make Payments Automatic By Card== | ==Make Payments Automatic By Card== | ||
| Line 18: | Line 47: | ||
* Our billing system sends e-confirmation of payment or e-notice of decline on the due date. | * Our billing system sends e-confirmation of payment or e-notice of decline on the due date. | ||
| − | ==Make Payments Automatic By | + | ==Make Payments Automatic By Paypal== |
* Our billing system generates e-notice of invoice two weeks prior to the due date. | * Our billing system generates e-notice of invoice two weeks prior to the due date. | ||
* When an invoice is due, login to your client billing area (https://cp.hostek.com) and follow the '''My Invoices link'''. | * When an invoice is due, login to your client billing area (https://cp.hostek.com) and follow the '''My Invoices link'''. | ||
| Line 24: | Line 53: | ||
* Make sure PayPal is the Payment Method for the service and that PayPal is reflected in the upper right corner of the invoice. | * Make sure PayPal is the Payment Method for the service and that PayPal is reflected in the upper right corner of the invoice. | ||
* Follow on-screen prompts to pay with PayPal and Create a PayPal Subscription payment to billing@hostek.com | * Follow on-screen prompts to pay with PayPal and Create a PayPal Subscription payment to billing@hostek.com | ||
| − | * Our billing system sends e-confirmation when payment posts to invoice. | + | * Our billing system sends e-confirmation when payment posts to invoice. |
==Pay An Invoice With a Credit Card== | ==Pay An Invoice With a Credit Card== | ||
| Line 37: | Line 66: | ||
* To manually pay with different cards have PayPal as the Payment Method then manually login to the client billing area (https://cp.hostek.com) and follow the My Invoices link to view and pay the invoice. | * To manually pay with different cards have PayPal as the Payment Method then manually login to the client billing area (https://cp.hostek.com) and follow the My Invoices link to view and pay the invoice. | ||
| − | == | + | ==Change Mailing Address== |
* We do not send any communication at all regarding your domain or service with us through postal mail. | * We do not send any communication at all regarding your domain or service with us through postal mail. | ||
* To change the physical address for the account record, login to the client billing area (https://cp.hostek.com) and follow the My Details link. | * To change the physical address for the account record, login to the client billing area (https://cp.hostek.com) and follow the My Details link. | ||
[[Category:Billing]] | [[Category:Billing]] | ||
Latest revision as of 17:04, 8 September 2016
Contents
- 1 How To Get A Hard Copy Of The Invoice
- 2 How to Get a Password Re-set for the Client Billing Area
- 3 How To Update Your Credit Card
- 4 Payment Methods
- 5 Automatically Process Payment
- 6 Delay Payment
- 7 Make Payments Automatic By Card
- 8 Make Payments Automatic By Paypal
- 9 Pay An Invoice With a Credit Card
- 10 Pay Invoice With A different Credit Card (Cards)
- 11 Change Mailing Address
How To Get A Hard Copy Of The Invoice
- Login to the client billing area (https://cp.hostek.com) at the top click on Billing.
- Click on My Invoice.
- Click on the Invoice Number to view and print the invoice.
How to Get a Password Re-set for the Client Billing Area
- Go to the client billing area log-in page at https://cp.hostek.com
- There you can request a password re-set if you have the answer to your security question
- If you do not have the security answer send email to billing@hostek.com
How To Update Your Credit Card
- Login to the client billing area (https://cp.hostek.com) and follow the My Details link.
- Or, if you have an invoice due, when logged in you can follow the My Invoices link to view and pay the invoice. Doing so will retain the card on file for processing of invoices with Card as the Payment Method.
Payment Methods
- Credit Card
- Paypal
- BitCoin (requires Sales Manager approval)
- Check in US$ for annually billed services
- Wire Transfer in US$ for annually billed services
Prices and Billing are done in USD.
Automatically Process Payment
- Our billing system sends e-notice of invoice two weeks prior to the due date.
- If the payment method for the invoice is Card, then on the due date our system will automatically attempt payment to the card on file
- On the due date, our billing system generates e-confirmation of payment or e-notice of decline.
- Please be sure to have @hostek.com added as a safe sender
- Please review all emails received and take appropriate actions when needed, as e-billing is our method.
- To be in compliance with Merchant Guidelines our billing system clears card detail when a charge is decline for specific reasons.
- If your card detail is not in the account, follow the My Details link from within the client billing area (https://cp.hostek.com) to add.
Delay Payment
- Login to your client billing area (https://cp.hostek.com).
- Follow the My Invoices link.
- When you have the invoice on-screen, change the payment method to something other than card.
- ***NOTE - if the invoice includes domain name registration and is not paid by the due date, site will go down.
- When you have the payment issue resolved, change the invoice Payment Method back to Card.
- ***NOTE - when you pay an invoice with card, that card is retained on file for future for processing of invoices with Card as the Payment Method.
- ***NOTE*** if payment is not made within 5 days of the due date, late fee automatically applies.
- ***NOTE*** if payment is not made within 14 days of the hosting plan due date, you may experience automated SERVICE INTERRUPTION.
Make Payments Automatic By Card
- Login to your client billing area (https://cp.hostek.com) and follow the My Details link to confirm or input card detail.
- Our billing system generates e-notice of invoice two weeks prior to the due date.
- If the invoice generates with Card as the Payment Method, our system will automatically attempt payment to the card on file.
- Our billing system sends e-confirmation of payment or e-notice of decline on the due date.
Make Payments Automatic By Paypal
- Our billing system generates e-notice of invoice two weeks prior to the due date.
- When an invoice is due, login to your client billing area (https://cp.hostek.com) and follow the My Invoices link.
- Click on the invoice number to bring the invoice on-screen.
- Make sure PayPal is the Payment Method for the service and that PayPal is reflected in the upper right corner of the invoice.
- Follow on-screen prompts to pay with PayPal and Create a PayPal Subscription payment to billing@hostek.com
- Our billing system sends e-confirmation when payment posts to invoice.
Pay An Invoice With a Credit Card
- Login to your client area (https://cp.hostek.com) and follow the My Invoices link.
- Click on the invoice number and when the invoice is on-screen, look for Pay Now in the upper right corner.
- Make sure the Payment Method is Credit Card and follow the on-screen prompts to pay by card.
- Doing so places the card on file for automatic payment of invoices that generate with Card as the payment method.
Pay Invoice With A different Credit Card (Cards)
- On invoice due dates, if Card is the payment method, our system automatically attempts payment to the card on file.
- To pay automatically but with two different cards you will need to have separate billing accounts identified by separate email addresses.
- To manually pay with different cards have PayPal as the Payment Method then manually login to the client billing area (https://cp.hostek.com) and follow the My Invoices link to view and pay the invoice.
Change Mailing Address
- We do not send any communication at all regarding your domain or service with us through postal mail.
- To change the physical address for the account record, login to the client billing area (https://cp.hostek.com) and follow the My Details link.