Difference between revisions of "Outlook Troubleshooting"
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Revision as of 09:25, 30 November 2012
Duplicate Emails
There are a few of situations which may cause Outlook to download duplicate messages:
- Outlook Downloads Messages from a POP3 Server Twice http://support.microsoft.com/default.aspx?scid=kb;en-us;292249
- Mail Retrieval Problems Occur When You Receive POP Mail http://support.microsoft.com/default.aspx?scid=kb;en-us;317945
- Password Prompt, Duplicate Messages Appear If Outlook Profile Has Two POP3 Accounts http://support.microsoft.com/default.aspx?scid=kb;en-us;284404&Product=ol2002
- POP3 Headers Are Duplicated http://support.microsoft.com/default.aspx?scid=kb;en-us;289942&Product=ol2002
- You are Using Anti-Virus Software Many anti-virus programs can cause this issue as well. If the message is large, the software causes a 'timeout'. As a result you recieve the message over and over.
How can I stop this situation?
The easiest and fastest solution to this problem is to log-in to the mail server and delete your mail message that is causing the problem - or all of them for a fresh start. (NOTE: make sure that you have downloaded your messages first)
Other things to prevent duplicate emails
- Increase your server timeout settings to 10 minutes:
- Configure Outlook so as not to check e-mail more frequently than ten minutes.
- Configure Outlook to download complete Item including attachments.
- Tools|Send/Receive settings
- Define Send/Receive groups.
- Click to select the group name, and then click Edit.
- Under Accounts, click to select the POP3 account.
- Download complete Item including attachments.