Difference between revisions of "Migration Assistance"
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We perform this process day in and day out for both shared and VPS customers, so we have this process down to a good science. | We perform this process day in and day out for both shared and VPS customers, so we have this process down to a good science. | ||
| − | ==Migrations - Preparation Steps== | + | == Migrations - Preparation Steps == |
| − | #Be sure you are going to a matching platform | + | #Be sure you are going to a matching platform. |
##If you know you are changing platforms, check with our support team to make sure it will be fine. Most of the time it will be fine. | ##If you know you are changing platforms, check with our support team to make sure it will be fine. Most of the time it will be fine. | ||
#Be sure you have all your login details at your current host so that we can get access to your site, database, etc. | #Be sure you have all your login details at your current host so that we can get access to your site, database, etc. | ||
| + | |||
| + | === Required Information === | ||
| + | To get started on your migration we will need the following information. We find it's easiest if customers provide a spreadsheet with the information below. | ||
| + | |||
| + | #List of domains | ||
| + | #*For Cpanel to Cpanel moves we need access to the existing CPanel Account, or WHM (preferred) | ||
| + | #*For large migrations 10+ domains or 10+GB full server access is preferred. | ||
| + | #Specific important details about each domain, such as the type of CMS or application framework, what parts are critical - which should ALSO be noted in your documents. | ||
| + | #List of databases, users and passwords (preferred) | ||
| + | #List of accounts, ftp, email | ||
| + | #URL and login details for your registrar, if we will be changing the DNS for you, this should be pre-determined. | ||
| + | |||
| + | See [http://blog.hostek.com/blog/uncategorized/3-steps-to-prepare-for-a-successful-hosting-migration/ this blog post] on how to make your migration pain free, there's also an Excel document for tracking the domains and account information. | ||
| + | |||
| + | More information in [https://wiki.hostek.com/index.php?title=Seamlessly_Change_Hosting_to_Hostek.com this wiki] on making your migration seamless. | ||
| + | |||
| + | == Migrations - Completion Steps == | ||
| + | |||
| + | #Initial discussion about the migration (ticket or phone). | ||
| + | #*This is the best time to explain what is being migrated, specifically the required information (domains, accounts etc..) we should have received from you. | ||
| + | #*We will likely coordinate a time for the migration during this conversation. | ||
| + | #Migration Start - We will carry out the migration at the discussed time. | ||
| + | #Testing - After the migration is complete we will test any discussed URL/Parts of the websites/services that are critical and pre-determined. | ||
| + | #Migration Finish - When the migration and testing are complete we will let you know usually by ticket. | ||
| + | ##There may be additional parts that need to be tested or finished such as DNS changes, however we can answer your questions about this in the initial discussion. | ||
| + | |||
| + | To find out how we can help with your migration, submit a ticket at https://support.hostek.com | ||
| + | |||
| + | |||
| + | == Limitations - Fine Print == | ||
| + | You might ask, "what if I have 1000 sites? will Hostek migrate them all for me?". For migrations that will require more than 2hrs support time we must pre-approve first. We may discuss the complete migration or an effective plan for coordinating and working alongside the customer to move their sites. We have never had to tell a customer NO we can't do that and we have completed very large and complex multi-server migrations for many customers. | ||
Latest revision as of 19:57, 4 April 2015
In most cases, Hostek.com can help you migrate from your current provider to our services.
We perform this process day in and day out for both shared and VPS customers, so we have this process down to a good science.
Contents
Migrations - Preparation Steps
- Be sure you are going to a matching platform.
- If you know you are changing platforms, check with our support team to make sure it will be fine. Most of the time it will be fine.
- Be sure you have all your login details at your current host so that we can get access to your site, database, etc.
Required Information
To get started on your migration we will need the following information. We find it's easiest if customers provide a spreadsheet with the information below.
- List of domains
- For Cpanel to Cpanel moves we need access to the existing CPanel Account, or WHM (preferred)
- For large migrations 10+ domains or 10+GB full server access is preferred.
- Specific important details about each domain, such as the type of CMS or application framework, what parts are critical - which should ALSO be noted in your documents.
- List of databases, users and passwords (preferred)
- List of accounts, ftp, email
- URL and login details for your registrar, if we will be changing the DNS for you, this should be pre-determined.
See this blog post on how to make your migration pain free, there's also an Excel document for tracking the domains and account information.
More information in this wiki on making your migration seamless.
Migrations - Completion Steps
- Initial discussion about the migration (ticket or phone).
- This is the best time to explain what is being migrated, specifically the required information (domains, accounts etc..) we should have received from you.
- We will likely coordinate a time for the migration during this conversation.
- Migration Start - We will carry out the migration at the discussed time.
- Testing - After the migration is complete we will test any discussed URL/Parts of the websites/services that are critical and pre-determined.
- Migration Finish - When the migration and testing are complete we will let you know usually by ticket.
- There may be additional parts that need to be tested or finished such as DNS changes, however we can answer your questions about this in the initial discussion.
To find out how we can help with your migration, submit a ticket at https://support.hostek.com
Limitations - Fine Print
You might ask, "what if I have 1000 sites? will Hostek migrate them all for me?". For migrations that will require more than 2hrs support time we must pre-approve first. We may discuss the complete migration or an effective plan for coordinating and working alongside the customer to move their sites. We have never had to tell a customer NO we can't do that and we have completed very large and complex multi-server migrations for many customers.