Difference between revisions of "How To Contact Support"
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Our Support Team is available 24 hours a day, 7 days a week, 365 days a | Our Support Team is available 24 hours a day, 7 days a week, 365 days a | ||
| − | year. We are available through our ticketing system (support.hostek.com), our live chat system (accessed from our website | + | year. We are available through our ticketing system (http://support.hostek.com), our live chat system (accessed from our website |
| − | http:// | + | http://hostek.com) and by phone (http://hostek.com/web-hosting-contact.asp). |
The best method to contact the Support Team is through our ticketing system. | The best method to contact the Support Team is through our ticketing system. | ||
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tickets are received and we strive to have excellent support response times. | tickets are received and we strive to have excellent support response times. | ||
We pride ourselves on providing you with A+ quality support. | We pride ourselves on providing you with A+ quality support. | ||
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| + | |||
| + | We give priority to support issues in the following order:<br /> | ||
| + | 1. issues submitted via Support Ticket ('''average response times under 20 minutes''')<br /> | ||
| + | 2. issues submitted via Email to support<br /> | ||
| + | 3. via live chat when available<br /> | ||
| + | 4. via telephone (have support ticket # ready)<br /> | ||
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| + | '''SUPPORT IN OTHER LANGUAGES (NOT ENGLISH)''' | ||
| + | |||
| + | When submitting support requests, we prefer that you submit these requests in English. We understand that English is not a first or even second language for many of our customers and encourage you to utilize Google Translate (http://translate.google.com). This is the tool that we use to translate if you submit your request in a language other than English such as Spanish. | ||
Latest revision as of 18:46, 8 August 2013
HOW TO CONTACT SUPPORT
Our Support Team is available 24 hours a day, 7 days a week, 365 days a
year. We are available through our ticketing system (http://support.hostek.com), our live chat system (accessed from our website
http://hostek.com) and by phone (http://hostek.com/web-hosting-contact.asp).
The best method to contact the Support Team is through our ticketing system. This enables us to fully track issues and allows you to provide the most information possible including exact error messages or screenshots. Our live chat and phone support can be utilized but is best used for quick questions or issues. The ticketing system is worked in the order in which tickets are received and we strive to have excellent support response times. We pride ourselves on providing you with A+ quality support.
We give priority to support issues in the following order:
1. issues submitted via Support Ticket (average response times under 20 minutes)
2. issues submitted via Email to support
3. via live chat when available
4. via telephone (have support ticket # ready)
SUPPORT IN OTHER LANGUAGES (NOT ENGLISH)
When submitting support requests, we prefer that you submit these requests in English. We understand that English is not a first or even second language for many of our customers and encourage you to utilize Google Translate (http://translate.google.com). This is the tool that we use to translate if you submit your request in a language other than English such as Spanish.