DavidC: /* Reset Password */

2015-07-17T00:14:22Z

‎Reset Password

DavidC: /* Login */

2015-07-16T23:28:22Z

‎Login

DavidC: /* Register */

2015-07-16T23:19:15Z

‎Register

DavidC: Created page with "== Register == Before you can manage your account, you must first register as a new customer. When ordering new services, you will be prompted to either register a new accoun..."

2015-07-16T23:04:54Z

Created page with "== Register == Before you can manage your account, you must first register as a new customer. When ordering new services, you will be prompted to either register a new accoun..."

New page

== Register ==

Before you can manage your account, you must first register as a new customer. When ordering new services, you will be prompted to either register a new account or sign into an existing account before checkout. Therefore, you have likely already completed this process. However, should you need to register a new account beforehand, please follow the instructions below.

'''Direct link:''' 
[https://cp.hostek.com/register.php https://cp.hostek.com/register.php]

'''To register a new account:'''

# Open a new browser window or tab
# Navigate to [https://cp.hostek.com https://cp.hostek.com]
# Click on the ''Account'' link on the right of the navigation menu at top
# Select ''Register'' from the dropdown menu that appears
# Fill in the requested information
# Click the ''Register'' button

== Login ==

Before managing your account or services, you must first login to your account. If you are not yet an existing customer you will first need to [https://wiki.hostek.com/Billing#Register Register a New Account]. To login to your account, please follow the instructions below.

'''Direct link:''' 
[https://cp.hostek.com/clientarea.php https://cp.hostek.com/clientarea.php]

'''To login to your account:'''

# Open a new browser window or tab
# Navigate to [https://cp.hostek.com https://cp.hostek.com]
# Fill in the requested information
# Click the ''Login'' button

'''Alternative Method:'''

# Open a new browser window or tab
# Navigate to [https://cp.hostek.com https://cp.hostek.com]
# Click on the ''Account'' link on the right of the navigation menu at top
# Select ''Login'' from the dropdown menu that appears

== Reset Password ==

If you have misplaced or otherwise forgotten, your password, you can easily reset your password to restore access to your account. To reset your password, please follow the instructions below:

'''Direct link:''' 
[https://cp.hostek.com/pwreset.php https://cp.hostek.com/pwreset.php]

'''To reset your password:'''

# Open a new browser window or tab
# Navigate to [https://cp.hostek.com https://cp.hostek.com]
# Click on the ''Request a Password Reset'' at the bottom of the login form
# Enter your email address into the ''Lost Password Reset'' form
# Click the ''Submit'' button
# If prompted, input the answer to your account's security question and click the ''Submit'' button

'''Alternative Method:'''

# Open a new browser window or tab
# Navigate to [https://cp.hostek.com https://cp.hostek.com]
# Click on the ''Account'' link on the right of the navigation menu at top
# Select ''Register'' from the dropdown menu that appears
# Enter your email address into the ''Lost Password Reset'' form
# Click the ''Submit'' button

If you created a security question, you will be prompted to enter the answer to this security question prior to resetting the password. Please note that the answer to this security question is case-sensitive (capitalization is important) and must be entered exactly as it was when created. If you are unable to remember the answer to your security question, please [https://support.hostek.com contact support] for assistance.

A password reset confirmation will be sent to your email address within 5-10 minutes. If you did not receive the message, please check your spam or junk mail folder before requesting another reset and [https://support.hostek.com contact support] if the problem persists.

'''To complete the process:'''

# Click the password reset link to continue in the email message
# Enter your new password
# Confirm your new password by typing it again
# Click the ''Save Changes'' button

Your password is now reset, and you may continue to your account overview by clicking the link below the ''Password Reset Successful'' confirmation message.

== Edit Account Details ==

Keeping your account up-to-date is important to ensure that your services are unnecessarily interrupted. You can view or edit your name, contact information, default payment method and more from the Account Details page of the client area.

'''Direct link:''' 
[https://cp.hostek.com/clientarea.php?action=details https://cp.hostek.com/clientarea.php?action=details]

'''To view/edit your account details:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click on the ''Hello, [Name]!'' link on the right of the navigation menu at top
# Select ''Edit Account Details'' from the dropdown menu that appears
# If necessary, click the ''My Details'' tab from the tab menu at top
# Fill in the requested information
# Click the ''Save Changes'' button at the bottom of the page

'''Alternative Method:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click the ''Update Your Details'' link from the top of your dashboard
# If necessary, click the ''My Details'' tab from the tab menu at top
# Fill in the requested information
# Click the ''Save Changes'' button at the bottom of the page

== Manage Credit Card ==

Keeping your credit card details up-to-date is important to ensure that your services are unnecessarily interrupted. You can can view or edit your credit card information from the Credit Card Details page of the client area.

'''To view/edit your credit card details:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click on the ''Hello, [Name]!'' link on the right of the navigation menu at top
# Select ''Manage Credit Card'' from the dropdown menu that appears
# If necessary, click the ''Credit Card Details'' tab from the tab menu at top
# Fill in the requested information
# Click the ''Save Changes'' button at the bottom of the page

'''Alternative Method:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click the ''Update Your Details'' link from the top of your dashboard
# If necessary, click the ''Credit Card Details'' tab from the tab menu at top
# Fill in the requested information
# Click the ''Save Changes'' button at the bottom of the page

== Contacts/Sub-Accounts ==

Should you want to permit others access to certain aspects of your account or to act on your behalf, you can create contacts or sub-accounts. This is useful, for instance, if you have developers that may need to interact with our support department.

''Note: If a person contacts on your behalf and is not listed as a contact or sub-account associated with your account, '''we cannot''' disclose sensitive information pertaining to your account.''

Contacts are people to whom you have granted privileges to act on your behalf. Unless you share your login credentials for the client area—which is strongly discouraged—contacts do not have access to your billing control panel.

Sub-accounts serve the same purpose as contacts, but are assigned their own login username and password. This permits them to login to the client area with limited access to act on your behalf. At the time a sub-account is created, you will be given the opportunity to define what areas of the client area the user has access to.

'''Direct link:''' 
[https://cp.hostek.com/clientarea.php?action=contacts https://cp.hostek.com/clientarea.php?action=contacts]

'''To manage contact and sub-accounts:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click on the ''Hello, [Name]!'' link on the right of the navigation menu at top
# Select ''Contacts/Sub-Accounts'' from the dropdown menu that appears
# If necessary, click the ''Contact/Sub-Accounts'' tab from the tab menu at top
# If editing an existing contact, select the contact's name from the pull-down menu at top
# Fill in the requested information
# Click the ''Save Changes'' button at the bottom of the page

'''Alternative Method:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click the ''Update Your Details'' link from the top of your dashboard
# If necessary, click the ''Contacts/Sub-Accounts'' tab from the tab menu at top
# If editing an existing contact, select the contact's name from the pull-down menu at top
# Fill in the requested information
# Click the ''Save Changes'' button at the bottom of the page

== Email History ==

For your convenience, a list of all messages dispatched by the client area to you are archived for later review within the billing control panel. To review these messages, follow the instructions below.

'''Direct link:''' 
[https://cp.hostek.com/clientarea.php?action=emails https://cp.hostek.com/clientarea.php?action=emails]

'''To review client area messages:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click on the ''Hello, [Name]!'' link on the right of the navigation menu at top
# Select ''Email History'' from the dropdown menu that appears
# Click the ''View Message'' button to the right of the message you want to review

Depending on the number of messages that have been sent to your account, there may be several pages of results. You can use the ''← Prev Page'' and ''Next Page →'' buttons to view the entire list. To make it easier to find a specific message, you can also click the ''Date Sent'' and ''Message Subject'' table headers to sort by ascending or descending order.

== Change Password ==

''Note: If you believe that your account information has been accessed without your permission or your account has been compromised in any way, please [https://support.hostek.com contact support] immediately.''

For the sake of account security, we recommend periodically changing your client area password. This can be done by following the instructions below.

'''To change your client area password:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click on the ''Hello, [Name]!'' link on the right of the navigation menu at top
# Select ''Change Password'' from the dropdown menu that appears
# If necessary, click the ''Change Password'' tab from the tab menu at top
# Enter your existing password into the field provided
# Enter your new password as requested
# To confirm your new password, retype it in the field provided
# Click the ''Save Changes'' button

'''Alternate Method:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click the ''Update Your Details'' link from the top of your dashboard
# If necessary, click the ''Change Password'' tab from the tab menu at top
# Enter your existing password into the field provided
# Enter your new password as requested
# To confirm your new password, retype it in the field provided
# Click the ''Save Changes'' button

Once your password has been successfully changed, you will be automatically logged out and redirected to the login page where you will need to enter your new account information to access the client area. An email will then be dispatched to the email address on file to confirm the change. This prevents unauthorized changes to your account without your knowledge.

@@ Line 58: / Line 58: @@
 # Click the ''Submit'' button
 # If prompted, input the answer to your account's security question and click the ''Submit'' button
 '''Alternative Method:'''
@@ Line 67: / Line 74: @@
 # Enter your email address into the ''Lost Password Reset'' form
 # Click the ''Submit'' button
 If you created a security question, you will be prompted to enter the answer to this security question prior to resetting the password. Please note that the answer to this security question is case-sensitive (capitalization is important) and must be entered exactly as it was when created. If you are unable to remember the answer to your security question, please [https://support.hostek.com contact support] for assistance.

@@ Line 40: / Line 40: @@
 # Click on the ''Account'' link on the right of the navigation menu at top
 # Select ''Login'' from the dropdown menu that appears
 == Reset Password ==

@@ Line 14: / Line 14: @@
 # Fill in the requested information
 # Click the ''Register'' button
 == Login ==

Billing - Account - Revision history

DavidC: /* Reset Password */

DavidC: /* Login */

DavidC: /* Register */

DavidC: Created page with "== Register == Before you can manage your account, you must first register as a new customer. When ordering new services, you will be prompted to either register a new accoun..."