Billing - Revision history

DavidC: /* Affiliates */

2015-07-16T14:30:30Z

‎Affiliates

DavidC: /* Affiliates */

2015-07-16T14:29:47Z

‎Affiliates

DavidC: /* Support */

2015-07-16T13:50:14Z

‎Support

DavidC: /* Services */

2015-07-16T13:26:12Z

‎Services

DavidC: /* Dashboard */

2015-07-16T13:18:19Z

‎Dashboard

DavidC: /* Change Password */

2015-07-16T13:13:26Z

‎Change Password

DavidC: /* Email History */

2015-07-16T13:12:06Z

‎Email History

DavidC: /* Contacts/Sub-Accounts */

2015-07-16T13:11:18Z

‎Contacts/Sub-Accounts

DavidC: /* Manage Credit Card */

2015-07-16T13:09:43Z

‎Manage Credit Card

DavidC: /* Edit Account Details */

2015-07-16T13:08:44Z

‎Edit Account Details

@@ Line 472: / Line 472: @@
 '''To access your affiliates dashboard:'''
-. [https://wiki.hostek.com/Billing#Login Login to the client area]
+# [https://wiki.hostek.com/Billing#Login Login to the client area]
-. Click ''Affiliates'' link from the navigation menu at top
+# Click ''Affiliates'' link from the navigation menu at top
 === Referral Link ===

← Older revision		Revision as of 14:29, 16 July 2015
Line 465:		Line 465:

	== Affiliates ==		== Affiliates ==
		+
		+	The client area affiliates menu allows you to view your affiliate statistics, manage referrals, request withdrawals of your affiliate earnings, and copy link and banner code for use.
		+
		+	'''Direct link:'''<br>
		+	[https://cp.hostek.com/affiliates.php https://cp.hostek.com/affiliates.php]
		+
		+	'''To access your affiliates dashboard:'''
		+	1. [https://wiki.hostek.com/Billing#Login Login to the client area]
		+	2. Click ''Affiliates'' link from the navigation menu at top
		+
		+	=== Referral Link ===
		+
		+	In order to earn affiliate rewards, new referrals must use your unique referral link to sign up. You can view and copy this link at the top of your affiliates dashboard.
		+
		+	=== Statistics ===
		+
		+	Real-time affiliate statistics, including number of referrals, number of signups, conversion rate, and affiliates reward balance, are provided on your affiliates dashboard just below your unique referral link.
		+
		+	=== Referrals ===
		+
		+	A detailed list of your referrals is provided.
		+
		+	Depending on the number of referrals associates with your account, there may be several pages of results. You can use the ''← Prev Page'' and ''Next Page →'' buttons to view the entire list. To make it easier to find a specific referral, you can also click the ''Signup Date'', ''Product/Service'', ''Amount'', ''Commission'', and ''Status'' table headers to sort by ascending or descending order.
		+
		+	=== Link Code ===
		+
		+	The link codes at the bottom of the page contain links to individual products or services offered by Hostek. These link codes are already constructed using your unique referral link and can be copied and pasted right into your website.
		+
		+	=== Banner Code ===
		+
		+	In addition to text links, a number of image banners has also been provided. Like the text links, each banner may pertain to a specific product or service and is constructed with your unique referral link. The banners are hosted by Hostek and do not need to be downloaded. Instead, you need only to copy and paste the banner code into your website.

← Older revision		Revision as of 13:50, 16 July 2015
Line 423:		Line 423:
	== Support ==		== Support ==

		+	Should trouble with any of your products or services arise, our entire team of experienced support personnel is ready and willing to assist you. The client area support menu provides quick access to our ticket system, knowledgebase, and network status bulletin board.

		+	=== Support Tickets ===
		+
		+	You can view existing support tickets or create a new request for support using the instructions below.
		+
		+	'''Direct link:'''<br>
		+	[https://support.hostek.com https://support.hostek.com]
		+
		+	'''To create a new or view existing tickets:'''
		+
		+	# [https://wiki.hostek.com/Billing#Login Login to the client area]
		+	# Click the ''Support'' link on the navigation menu at top
		+	# Select ''Tickets'' from the dropdown menu that appears
		+
		+	=== Knowledgebase ===
		+
		+	The knowledgebase contains articles, step-by-step instructions, and video tutorials to assist you in locating a solution for many of the questions or problems you might have.
		+
		+	'''Direct link:'''<br>
		+	[https://wiki.hostek.com https://wiki.hostek.com]
		+
		+	'''To access the knowledgebase:'''
		+
		+	# [https://wiki.hostek.com/Billing#Login Login to the client area]
		+	# Click the ''Support'' link on the navigation menu at top
		+	# Select ''Knowledgebase'' from the dropdown menu that appears
		+
		+	=== Network Status ===
		+
		+	The network status bulletin board contains a list of known outages or scheduled maintenance. If you are experiencing an issue with any of your products or services, you should check the network status before contacting support to ensure that we are not already aware of the issue.
		+
		+	'''Direct link:'''<br>
		+	[https://hostek.com/serverstatus.html https://hostek.com/serverstatus.html]
		+
		+	'''To view the network status:'''
		+
		+	# [https://wiki.hostek.com/Billing#Login Login to the client area]
		+	# Click the ''Support'' link on the navigation menu at top
		+	# Select ''Network Status'' from the dropdown menu that appears

	== Affiliates ==		== Affiliates ==

@@ Line 278: / Line 278: @@
 '''To view your products and services:'''
-# [Login to the client area ]
+# [https://wiki.hostek.com/Billing#Login Login to the client area]
 # Click the ''Services'' link on the navigation menu at top
 # Select ''My Services'' from the dropdown menu that appears
@@ Line 297: / Line 297: @@
 '''To order new products and services:'''
-# [Login to the client area ]
+# [https://wiki.hostek.com/Billing#Login Login to the client area]
 # Click the ''Services'' link on the navigation menu at top
 # Select ''Order New Services'' from the dropdown menu that appears
@@ Line 305: / Line 305: @@
 '''SSL Certificates'''
-Product Information:
+Product Information:<br>
 [https://hostek.com/ssl-certificates.html https://hostek.com/ssl-certificates.html]
-Ordering:
+Ordering:<br>
 [https://cp.hostek.com/cart.php?gid=16 https://cp.hostek.com/cart.php?gid=16]
 For more information, please see the following wiki article:
-[SSL Certificates ]
+[https://wiki.hostek.com/SSL_Certificates SSL Certificates]
 '''Custom Services'''
-Ordering:
+Ordering:<br>
 [https://cp.hostek.com/cart.php?gid=17 https://cp.hostek.com/cart.php?gid=17]
 For more information, please see the following wiki article:
-[Custom Services ]
+[https://wiki.hostek.com/Custom_Services Custom Services]
 '''Shared Hosting'''
-Product Information:
+Product Information:<br>
 [https://hostek.com/hosting/shared/best-web-hosting.html https://hostek.com/hosting/shared/best-web-hosting.html]
-Ordering:
+Ordering:<br>
 [https://cp.hostek.com/cart.php?gid=35 https://cp.hostek.com/cart.php?gid=35]
 For more information, please see the following wiki article:
-[Shared Hosting ]
+[https://wiki.hostek.com/Shared_Hosting Shared Hosting]
 '''Reseller Hosting'''
-Product Information:
+Product Information:<br>
 [https://hostek.com/hosting/reseller/best-reseller-hosting.html https://hostek.com/hosting/reseller/best-reseller-hosting.html]
-Ordering:
+Ordering:<br>
 [https://cp.hostek.com/cart.php?gid=20 https://cp.hostek.com/cart.php?gid=20]
 For more information, please see the following wiki article:
-[Reseller Hosting ]
+[https://wiki.hostek.com/Reseller_Hosting Reseller Hosting]
 '''Dedicated IP Address'''
@@ Line 350: / Line 350: @@
 For more information, please see the following wiki article:
-[Dedicated IP Address ]
+[https://wiki.hostek.com/Dedicated_IP_Address Dedicated IP Address]
 '''Product Addons'''
-Ordering:
+Ordering:<br>
 [https://cp.hostek.com/cart.php?gid=addons https://cp.hostek.com/cart.php?gid=addons]
 For more information, please see the following wiki article:
-[Product Addons ]
+[https://wiki.hostek.com/Product_Addons Product Addons]
 '''Domain Renewals'''
-Product Information:
+Product Information:<br>
 [https://hostek.com/domains.html https://hostek.com/domains.html]
-Ordering:
+Ordering:<br>
 [https://cp.hostek.com/cart.php?gid=renewals https://cp.hostek.com/cart.php?gid=renewals]
 For more information, please see the following wiki article:
-[Domain Renewals ]
+[https://wiki.hostek.com/Domain_Renewals Domain Renewals]
 '''Register Domain'''
-Product Information:
+Product Information:<br>
 [https://hostek.com/domains.html https://hostek.com/domains.html]
-Ordering:
+Ordering:<br>
 [https://cp.hostek.com/cart.php?a=add&domain=register https://cp.hostek.com/cart.php?a=add&domain=register]
 For more information, please see the following wiki article:
-[Domain Registrations ]
+[https://wiki.hostek.com/Domain_Registrations Domain Registrations]
 '''Transfer Domain'''
-Product Information:
+Product Information:<br>
 [https://hostek.com/domains.html https://hostek.com/domains.html]
-Ordering:
+Ordering:<br>
 [https://cp.hostek.com/cart.php?a=add&domain=transfer https://cp.hostek.com/cart.php?a=add&domain=transfer]
 For more information, please see the following wiki article:
-[Domain Transfers ]
+[https://wiki.hostek.com/Domain_Transfers Domain Transfers]
 '''View Cart'''
-Ordering:
+Ordering:<br>
 [https://cp.hostek.com/cart.php?a=view https://cp.hostek.com/cart.php?a=view]
@@ Line 407: / Line 407: @@
 '''To view available product addons:'''
-# [Login to the client area ]
+# [https://wiki.hostek.com/Billing#Login Login to the client area]
 # Click the ''Services'' link on the navigation menu at top
 # Select ''View Available Addons'' from the dropdown menu that appears
 You will be taken directly to the ordering system with a list of all addons that are available for your products and services and can be purchased.
-−
 == Domains ==

@@ Line 214: / Line 214: @@
 [https://cp.hostek.com/clientarea.php https://cp.hostek.com/clientarea.php]
-'''Account Information'''
+=== Account Information ===
 The Account Information section in the top left of the dashboard lists your name and basic contact information. if you need to make changes to this information, click the ''Update Your Details'' link.
-'''Account Overview'''
+=== Account Overview ===
 The number of services, domains, support tickets, and referrals, and billing contact is displayed in the Account Overview section at the top right of the client area dashboard. Here you can quickly access items of interest for your account by clicking the ''View »'' link to the right of the item.
-'''Control Panel Login'''
+=== Control Panel Login ===
-If you are a Windows Shared, Windows VPS, or Reseller customer, the ''Login to WCP Control Panel'' button has been provided to allow you to quickly access your domain's [Windows Control Panel (WCP) ]. This feature is not yet available to Shared Linux or Linux VPS customers.
+If you are a Windows Shared, Windows VPS, or Reseller customer, the ''Login to WCP Control Panel'' button has been provided to allow you to quickly access your domain's [https://wiki.hostek.com/Control_Panels#Windows_Control_Panel_.28WCP.29 Windows Control Panel (WCP)]. This feature is not yet available to Shared Linux or Linux VPS customers.
-'''New Domain'''
+=== New Domain ===
 Whether you are looking to register a new domain, transfer an existing domain, or order new hosting services for a domain you already own, you may do so from the ''Check Availability of a New Domain'' section in the center of the page.
@@ Line 252: / Line 252: @@
 # Continue through the ordering process to complete your order
-'''Overdue Invoices'''
+=== Overdue Invoices ===
 If an invoice is not paid before the due date, it becomes overdue. Services that are overdue will appear near the top of your dashboard with an option to make an immediate payment. To avoid service interruption, you should pay your outstanding invoices as soon as possible.
-'''Due Invoices'''
+=== Due Invoices ===
 A list of recent invoices is displayed at the bottom of the client area dashboard along with the invoice number, invoice date, due date, total, balance, status, and ''View Invoice'' button. Click the invoice number or ''View Invoice'' button to the right of the invoice to view and/or pay an invoice.

@@ Line 180: / Line 180: @@
 === Change Password ===
-''Note: If you believe that your account information has been accessed without your permission or your account has been compromised in any way, please [contact support ] immediately.''
+''Note: If you believe that your account information has been accessed without your permission or your account has been compromised in any way, please [https://support.hostek.com contact support] immediately.''
 For the sake of account security, we recommend periodically changing your client area password. This can be done by following the instructions below.
@@ Line 186: / Line 186: @@
 '''To change your client area password:'''
-# [Login to the client area ]
+# [https://wiki.hostek.com/Billing#Login Login to the client area]
 # Click on the ''Hello, [Name]!'' link on the right of the navigation menu at top
 # Select ''Change Password'' from the dropdown menu that appears
@@ Line 197: / Line 197: @@
 '''Alternate Method:'''
-# [Login to the client area ]
+# [https://wiki.hostek.com/Billing#Login Login to the client area]
 # Click the ''Update Your Details'' link from the top of your dashboard
 # If necessary, click the ''Change Password'' tab from the tab menu at top

@@ Line 134: / Line 134: @@
 Should you want to permit others access to certain aspects of your account or to act on your behalf, you can create contacts or sub-accounts. This is useful, for instance, if you have developers that may need to interact with our support department.
-''Note: If a person contacts on your behalf and is not listed as a contact or sub-account associated with your account, we cannot disclose sensitive information pertaining to your account.''
+''Note: If a person contacts on your behalf and is not listed as a contact or sub-account associated with your account, '''we cannot''' disclose sensitive information pertaining to your account.''
 Contacts are people to whom you have granted privileges to act on your behalf. Unless you share your login credentials for the client area—which is strongly discouraged—contacts do not have access to your billing control panel.
@@ Line 145: / Line 145: @@
 '''To manage contact and sub-accounts:'''
-# [Login to the client area ]
+# [https://wiki.hostek.com/Billing#Login Login to the client area]
 # Click on the ''Hello, [Name]!'' link on the right of the navigation menu at top
 # Select ''Contacts/Sub-Accounts'' from the dropdown menu that appears
-# If necessary, click the ''Credit Card Details'' tab from the tab menu at top
+# If necessary, click the ''Contact/Sub-Accounts'' tab from the tab menu at top
 # If editing an existing contact, select the contact's name from the pull-down menu at top
 # Fill in the requested information
@@ Line 155: / Line 155: @@
 '''Alternative Method:'''
-# [Login to the client area ]
+# [https://wiki.hostek.com/Billing#Login Login to the client area]
 # Click the ''Update Your Details'' link from the top of your dashboard
 # If necessary, click the ''Contacts/Sub-Accounts'' tab from the tab menu at top