https://wiki.hostek.com/api.php?action=feedcontributions&feedformat=atom&user=JamiemHostek.com Wiki - User contributions [en]2024-03-28T11:53:11ZUser contributionsMediaWiki 1.24.2https://wiki.hostek.com/index.php?title=Invoice_and_Payment&diff=1068Invoice and Payment2012-12-26T16:24:04Z<p>Jamiem: </p>
<hr />
<div>==How To Get A Hard Copy Of The Invoice==<br />
* Login to the client billing area (https://cp.hostek.com) and follow the '''My Invoices link'''.<br />
* Click on the '''Invoice Number''' to view and print the invoice.<br />
<br />
==How to Get a Password Re-set for the Client Billing Area==<br />
* Go to the client billing area log-in page at https://cp.hostek.com<br />
* There you can request a password re-set if you have the answer to your security question<br />
* If you do not have the security answer send email to billing@hostek.com<br />
<br />
==How To Update Your Credit Card==<br />
* Login to the client billing area (https://cp.hostek.com) and follow the '''My Details link'''.<br />
* Or, '''if you have an invoice due''', when logged in you can follow the '''My Invoices link''' to view and pay the invoice. Doing so will retain the card on file for processing of invoices with Card as the Payment Method.<br />
<br />
==Payment Methods==<br />
*Credit Card<br />
*Paypal<br />
*Mail by Check for annually billed services<br />
*Our prices are listed in United States Dollars (USD).<br />
<br />
<br />
==Automatically Process Payment== <br />
* Our billing system sends e-notice of invoice two weeks prior to the due date.<br />
* If the payment method for the invoice is Card, then on the due date our system will automatically attempt payment to the card on file<br />
* On the due date, our billing system generates e-confirmation of payment or e-notice of decline.<br />
* Please be sure to have @hostek.com added as a safe sender <br />
* Please review all emails received and take appropriate actions when needed, as e-billing is our method.<br />
* To be in compliance with Merchant Guidelines our billing system clears card detail when a charge is decline for specific reasons.<br />
* If your card detail is not in the account, follow the My Details link from within the client billing area (https://cp.hostek.com) to add.<br />
<br />
==Delay Payment==<br />
* Login to your client billing area (https://cp.hostek.com). <br />
* Follow the My Invoices link. <br />
* When you have the invoice on-screen, change the payment method to something other than card.<br />
* ***NOTE - if the invoice includes domain name registration and is not paid by the due date, site will go down.<br />
* When you have the payment issue resolved, change the invoice Payment Method back to Card.<br />
* ***NOTE - when you pay an invoice with card, that card is retained on file for future for processing of invoices with Card as the Payment Method.<br />
* ***NOTE*** if payment is not made within 5 days of the due date, late fee automatically applies.<br />
* ***NOTE*** if payment is not made within 14 days of the hosting plan due date, you may experience automated SERVICE INTERRUPTION.<br />
<br />
==Make Payments Automatic By Card==<br />
* Login to your client billing area (https://cp.hostek.com) and follow the '''My Details''' link to confirm or input card detail. <br />
* Our billing system generates e-notice of invoice two weeks prior to the due date.<br />
* If the invoice generates with Card as the Payment Method, our system will automatically attempt payment to the card on file.<br />
* Our billing system sends e-confirmation of payment or e-notice of decline on the due date.<br />
<br />
==Make Payments Automatic By Card==<br />
* Our billing system generates e-notice of invoice two weeks prior to the due date.<br />
* When an invoice is due, login to your client billing area (https://cp.hostek.com) and follow the '''My Invoices link'''. <br />
* Click on the '''invoice number''' to bring the invoice on-screen.<br />
* Make sure PayPal is the Payment Method for the service and that PayPal is reflected in the upper right corner of the invoice.<br />
* Follow on-screen prompts to pay with PayPal and Create a PayPal Subscription payment to billing@hostek.com <br />
* Our billing system sends e-confirmation when payment posts to invoice. <br />
<br />
==Pay An Invoice With a Credit Card==<br />
* Login to your client area (https://cp.hostek.com) and follow the '''My Invoices link'''.<br />
* Click on the '''invoice number''' and when the invoice is on-screen, look for '''Pay Now''' in the upper right corner. <br />
* Make sure the Payment Method is Credit Card and follow the on-screen prompts to pay by card. <br />
* Doing so places the card on file for automatic payment of invoices that generate with Card as the payment method.<br />
<br />
==Pay Invoice With A different Credit Card (Cards)==<br />
* On invoice due dates, if Card is the payment method, our system automatically attempts payment to the card on file.<br />
* To pay automatically but with two different cards you will need to have separate billing accounts identified by separate email addresses.<br />
* To manually pay with different cards have PayPal as the Payment Method then manually login to the client billing area (https://cp.hostek.com) and follow the My Invoices link to view and pay the invoice. <br />
<br />
==Change Mailing Address==<br />
* We do not send any communication at all regarding your domain or service with us through postal mail.<br />
* To change the physical address for the account record, login to the client billing area (https://cp.hostek.com) and follow the My Details link.<br />
<br />
[[Category:Billing]]</div>Jamiemhttps://wiki.hostek.com/index.php?title=Invoice_and_Payment&diff=1011Invoice and Payment2012-12-05T18:30:56Z<p>Jamiem: /* How To Update Your Credit Card */</p>
<hr />
<div>==How To Get A Hard Copy Of The Invoice==<br />
* Login to the client billing area (https://cp.hostek.com) and follow the '''My Invoices link'''.<br />
* Click on the '''Invoice Number''' to view and print the invoice.<br />
<br />
==How To Update Your Credit Card==<br />
* Login to the client billing area (https://cp.hostek.com) and follow the '''My Details link'''.<br />
* Or, '''if you have an invoice due''', when logged in you can follow the '''My Invoices link''' to view and pay the invoice. Doing so will retain the card on file for processing of invoices with Card as the Payment Method.<br />
<br />
==Payment Methods==<br />
*Credit Card<br />
*Paypal<br />
*Mail by Check for annually billed services<br />
*Our prices are listed in United States Dollars (USD).<br />
<br />
<br />
==Automatically Process Payment== <br />
* Our billing system sends e-notice of invoice two weeks prior to the due date.<br />
* If the payment method for the invoice is Card, then on the due date our system will automatically attempt payment to the card on file<br />
* On the due date, our billing system generates e-confirmation of payment or e-notice of decline.<br />
* Please be sure to have @hostek.com added as a safe sender <br />
* Please review all emails received and take appropriate actions when needed, as e-billing is our method.<br />
* To be in compliance with Merchant Guidelines our billing system clears card detail when a charge is decline for specific reasons.<br />
* If your card detail is not in the account, follow the My Details link from within the client billing area (https://cp.hostek.com) to add.<br />
<br />
==Delay Payment==<br />
* Login to your client billing area (https://cp.hostek.com). <br />
* Follow the My Invoices link. <br />
* When you have the invoice on-screen, change the payment method to something other than card.<br />
* ***NOTE - if the invoice includes domain name registration and is not paid by the due date, site will go down.<br />
* When you have the payment issue resolved, change the invoice Payment Method back to Card.<br />
* ***NOTE - when you pay an invoice with card, that card is retained on file for future for processing of invoices with Card as the Payment Method.<br />
* ***NOTE*** if payment is not made within 5 days of the due date, late fee automatically applies.<br />
* ***NOTE*** if payment is not made within 14 days of the hosting plan due date, you may experience automated SERVICE INTERRUPTION.<br />
<br />
==Make Payments Automatic By Card==<br />
* Login to your client billing area (https://cp.hostek.com) and follow the '''My Details''' link to confirm or input card detail. <br />
* Our billing system generates e-notice of invoice two weeks prior to the due date.<br />
* If the invoice generates with Card as the Payment Method, our system will automatically attempt payment to the card on file.<br />
* Our billing system sends e-confirmation of payment or e-notice of decline on the due date.<br />
<br />
==Make Payments Automatic By Card==<br />
* Our billing system generates e-notice of invoice two weeks prior to the due date.<br />
* When an invoice is due, login to your client billing area (https://cp.hostek.com) and follow the '''My Invoices link'''. <br />
* Click on the '''invoice number''' to bring the invoice on-screen.<br />
* Make sure PayPal is the Payment Method for the service and that PayPal is reflected in the upper right corner of the invoice.<br />
* Follow on-screen prompts to pay with PayPal and Create a PayPal Subscription payment to billing@hostek.com <br />
* Our billing system sends e-confirmation when payment posts to invoice. <br />
<br />
==Pay An Invoice With a Credit Card==<br />
* Login to your client area (https://cp.hostek.com) and follow the '''My Invoices link'''.<br />
* Click on the '''invoice number''' and when the invoice is on-screen, look for '''Pay Now''' in the upper right corner. <br />
* Make sure the Payment Method is Credit Card and follow the on-screen prompts to pay by card. <br />
* Doing so places the card on file for automatic payment of invoices that generate with Card as the payment method.<br />
<br />
==Pay Invoice With A different Credit Card (Cards)==<br />
* On invoice due dates, if Card is the payment method, our system automatically attempts payment to the card on file.<br />
* To pay automatically but with two different cards you will need to have separate billing accounts identified by separate email addresses.<br />
* To manually pay with different cards have PayPal as the Payment Method then manually login to the client billing area (https://cp.hostek.com) and follow the My Invoices link to view and pay the invoice. <br />
<br />
==Change Mailing Address==<br />
* We do not send any communication at all regarding your domain or service with us through postal mail.<br />
* To change the physical address for the account record, login to the client billing area (https://cp.hostek.com) and follow the My Details link.<br />
<br />
[[Category:Billing]]</div>Jamiemhttps://wiki.hostek.com/index.php?title=Invoice_and_Payment&diff=1010Invoice and Payment2012-12-05T18:30:28Z<p>Jamiem: </p>
<hr />
<div>==How To Get A Hard Copy Of The Invoice==<br />
* Login to the client billing area (https://cp.hostek.com) and follow the '''My Invoices link'''.<br />
* Click on the '''Invoice Number''' to view and print the invoice.<br />
<br />
==How To Update Your Credit Card==<br />
* Login to the client billing area (https://cp.hostek.com) and follow the '''My Details link'''.<br />
* Or, if you have an invoice due, when logged in you can follow the '''My Invoices link''' to view and pay the invoice. Doing so will retain the card on file for processing of invoices with Card as the Payment Method.<br />
<br />
==Payment Methods==<br />
*Credit Card<br />
*Paypal<br />
*Mail by Check for annually billed services<br />
*Our prices are listed in United States Dollars (USD).<br />
<br />
<br />
==Automatically Process Payment== <br />
* Our billing system sends e-notice of invoice two weeks prior to the due date.<br />
* If the payment method for the invoice is Card, then on the due date our system will automatically attempt payment to the card on file<br />
* On the due date, our billing system generates e-confirmation of payment or e-notice of decline.<br />
* Please be sure to have @hostek.com added as a safe sender <br />
* Please review all emails received and take appropriate actions when needed, as e-billing is our method.<br />
* To be in compliance with Merchant Guidelines our billing system clears card detail when a charge is decline for specific reasons.<br />
* If your card detail is not in the account, follow the My Details link from within the client billing area (https://cp.hostek.com) to add.<br />
<br />
==Delay Payment==<br />
* Login to your client billing area (https://cp.hostek.com). <br />
* Follow the My Invoices link. <br />
* When you have the invoice on-screen, change the payment method to something other than card.<br />
* ***NOTE - if the invoice includes domain name registration and is not paid by the due date, site will go down.<br />
* When you have the payment issue resolved, change the invoice Payment Method back to Card.<br />
* ***NOTE - when you pay an invoice with card, that card is retained on file for future for processing of invoices with Card as the Payment Method.<br />
* ***NOTE*** if payment is not made within 5 days of the due date, late fee automatically applies.<br />
* ***NOTE*** if payment is not made within 14 days of the hosting plan due date, you may experience automated SERVICE INTERRUPTION.<br />
<br />
==Make Payments Automatic By Card==<br />
* Login to your client billing area (https://cp.hostek.com) and follow the '''My Details''' link to confirm or input card detail. <br />
* Our billing system generates e-notice of invoice two weeks prior to the due date.<br />
* If the invoice generates with Card as the Payment Method, our system will automatically attempt payment to the card on file.<br />
* Our billing system sends e-confirmation of payment or e-notice of decline on the due date.<br />
<br />
==Make Payments Automatic By Card==<br />
* Our billing system generates e-notice of invoice two weeks prior to the due date.<br />
* When an invoice is due, login to your client billing area (https://cp.hostek.com) and follow the '''My Invoices link'''. <br />
* Click on the '''invoice number''' to bring the invoice on-screen.<br />
* Make sure PayPal is the Payment Method for the service and that PayPal is reflected in the upper right corner of the invoice.<br />
* Follow on-screen prompts to pay with PayPal and Create a PayPal Subscription payment to billing@hostek.com <br />
* Our billing system sends e-confirmation when payment posts to invoice. <br />
<br />
==Pay An Invoice With a Credit Card==<br />
* Login to your client area (https://cp.hostek.com) and follow the '''My Invoices link'''.<br />
* Click on the '''invoice number''' and when the invoice is on-screen, look for '''Pay Now''' in the upper right corner. <br />
* Make sure the Payment Method is Credit Card and follow the on-screen prompts to pay by card. <br />
* Doing so places the card on file for automatic payment of invoices that generate with Card as the payment method.<br />
<br />
==Pay Invoice With A different Credit Card (Cards)==<br />
* On invoice due dates, if Card is the payment method, our system automatically attempts payment to the card on file.<br />
* To pay automatically but with two different cards you will need to have separate billing accounts identified by separate email addresses.<br />
* To manually pay with different cards have PayPal as the Payment Method then manually login to the client billing area (https://cp.hostek.com) and follow the My Invoices link to view and pay the invoice. <br />
<br />
==Change Mailing Address==<br />
* We do not send any communication at all regarding your domain or service with us through postal mail.<br />
* To change the physical address for the account record, login to the client billing area (https://cp.hostek.com) and follow the My Details link.<br />
<br />
[[Category:Billing]]</div>Jamiemhttps://wiki.hostek.com/index.php?title=Invoice_and_Payment&diff=668Invoice and Payment2012-10-12T15:27:18Z<p>Jamiem: /* Delay Payment */</p>
<hr />
<div>==How To Get A Hard Copy Of The Invoice==<br />
* Login to the client billing area (https://cp.hostek.com) and follow the '''My Invoices link'''.<br />
* Click on the '''Invoice Number''' to view and print the invoice.<br />
<br />
==Automatically Process Payment== <br />
* Our billing system sends e-notice of invoice two weeks prior to the due date.<br />
* If the payment method for the invoice is Card, then on the due date our system will automatically attempt payment to the card on file<br />
* On the due date, our billing system generates e-confirmation of payment or e-notice of decline.<br />
* Please be sure to have @hostek.com added as a safe sender <br />
* Please review all emails received and take appropriate actions when needed, as e-billing is our method.<br />
* To be in compliance with Merchant Guidelines our billing system clears card detail when a charge is decline for specific reasons.<br />
* If your card detail is not in the account, follow the My Details link from within the client billing area (https://cp.hostek.com) to add.<br />
<br />
==Delay Payment==<br />
* Login to your client billing area (https://cp.hostek.com). <br />
* Follow the My Invoices link. <br />
* When you have the invoice on-screen, change the payment method to something other than card.<br />
* ***NOTE - if the invoice includes domain name registration and is not paid by the due date, site will go down.<br />
* When you have the payment issue resolved, change the invoice Payment Method back to Card.<br />
* ***NOTE - when you pay an invoice with card, that card is retained on file for future for processing of invoices with Card as the Payment Method.<br />
* ***NOTE*** if payment is not made within 5 days of the due date, late fee automatically applies.<br />
* ***NOTE*** if payment is not made within 14 days of the hosting plan due date, you may experience automated SERVICE INTERRUPTION.<br />
<br />
==Make Payments Automatic By Card==<br />
* Login to your client billing area (https://cp.hostek.com) and follow the '''My Details''' link to confirm or input card detail. <br />
* Our billing system generates e-notice of invoice two weeks prior to the due date.<br />
* If the invoice generates with Card as the Payment Method, our system will automatically attempt payment to the card on file.<br />
* Our billing system sends e-confirmation of payment or e-notice of decline on the due date.<br />
<br />
==Make Payments Automatic By Card==<br />
* Our billing system generates e-notice of invoice two weeks prior to the due date.<br />
* When an invoice is due, login to your client billing area (https://cp.hostek.com) and follow the '''My Invoices link'''. <br />
* Click on the '''invoice number''' to bring the invoice on-screen.<br />
* Make sure PayPal is the Payment Method for the service and that PayPal is reflected in the upper right corner of the invoice.<br />
* Follow on-screen prompts to pay with PayPal and Create a PayPal Subscription payment to billing@hostek.com <br />
* Our billing system sends e-confirmation when payment posts to invoice. <br />
<br />
==Pay An Invoice With a Credit Card==<br />
* Login to your client area (https://cp.hostek.com) and follow the '''My Invoices link'''.<br />
* Click on the '''invoice number''' and when the invoice is on-screen, look for '''Pay Now''' in the upper right corner. <br />
* Make sure the Payment Method is Credit Card and follow the on-screen prompts to pay by card. <br />
* Doing so places the card on file for automatic payment of invoices that generate with Card as the payment method.<br />
<br />
==Pay Invoice With A different Credit Card (Cards)==<br />
* On invoice due dates, if Card is the payment method, our system automatically attempts payment to the card on file.<br />
* To pay automatically but with two different cards you will need to have separate billing accounts identified by separate email addresses.<br />
* To manually pay with different cards have PayPal as the Payment Method then manually login to the client billing area (https://cp.hostek.com) and follow the My Invoices link to view and pay the invoice. <br />
<br />
==Change Mailing Address==<br />
* We do not send any communication at all regarding your domain or service with us through postal mail.<br />
* To change the physical address for the account record, login to the client billing area (https://cp.hostek.com) and follow the My Details link.<br />
<br />
[[Category:Billing]]</div>Jamiemhttps://wiki.hostek.com/index.php?title=Invoice_and_Payment&diff=667Invoice and Payment2012-10-12T15:26:17Z<p>Jamiem: </p>
<hr />
<div>==How To Get A Hard Copy Of The Invoice==<br />
* Login to the client billing area (https://cp.hostek.com) and follow the '''My Invoices link'''.<br />
* Click on the '''Invoice Number''' to view and print the invoice.<br />
<br />
==Automatically Process Payment== <br />
* Our billing system sends e-notice of invoice two weeks prior to the due date.<br />
* If the payment method for the invoice is Card, then on the due date our system will automatically attempt payment to the card on file<br />
* On the due date, our billing system generates e-confirmation of payment or e-notice of decline.<br />
* Please be sure to have @hostek.com added as a safe sender <br />
* Please review all emails received and take appropriate actions when needed, as e-billing is our method.<br />
* To be in compliance with Merchant Guidelines our billing system clears card detail when a charge is decline for specific reasons.<br />
* If your card detail is not in the account, follow the My Details link from within the client billing area (https://cp.hostek.com) to add.<br />
<br />
==Delay Payment==<br />
* Login to your client billing area (https://cp.hostek.com). <br />
* Follow the My Invoices link. <br />
* When you have the invoice on-screen, change the payment method to something other than card.<br />
* ***NOTE - if the invoice includes domain name registration & is not paid by the due date, site will go down.<br />
* When you have the payment issue resolved, change the invoice Payment Method back to Card.<br />
* ***NOTE - when you pay an invoice with card, that card is retained on file for future for processing of invoices with Card as the Payment Method.<br />
* ***NOTE*** if payment is not made within 5 days of the due date, late fee automatically applies.<br />
* ***NOTE*** if payment is not made within 14 days of the hosting plan due date, you may experience automated SERVICE INTERRUPTION.<br />
<br />
<br />
==Make Payments Automatic By Card==<br />
* Login to your client billing area (https://cp.hostek.com) and follow the '''My Details''' link to confirm or input card detail. <br />
* Our billing system generates e-notice of invoice two weeks prior to the due date.<br />
* If the invoice generates with Card as the Payment Method, our system will automatically attempt payment to the card on file.<br />
* Our billing system sends e-confirmation of payment or e-notice of decline on the due date.<br />
<br />
==Make Payments Automatic By Card==<br />
* Our billing system generates e-notice of invoice two weeks prior to the due date.<br />
* When an invoice is due, login to your client billing area (https://cp.hostek.com) and follow the '''My Invoices link'''. <br />
* Click on the '''invoice number''' to bring the invoice on-screen.<br />
* Make sure PayPal is the Payment Method for the service and that PayPal is reflected in the upper right corner of the invoice.<br />
* Follow on-screen prompts to pay with PayPal and Create a PayPal Subscription payment to billing@hostek.com <br />
* Our billing system sends e-confirmation when payment posts to invoice. <br />
<br />
==Pay An Invoice With a Credit Card==<br />
* Login to your client area (https://cp.hostek.com) and follow the '''My Invoices link'''.<br />
* Click on the '''invoice number''' and when the invoice is on-screen, look for '''Pay Now''' in the upper right corner. <br />
* Make sure the Payment Method is Credit Card and follow the on-screen prompts to pay by card. <br />
* Doing so places the card on file for automatic payment of invoices that generate with Card as the payment method.<br />
<br />
==Pay Invoice With A different Credit Card (Cards)==<br />
* On invoice due dates, if Card is the payment method, our system automatically attempts payment to the card on file.<br />
* To pay automatically but with two different cards you will need to have separate billing accounts identified by separate email addresses.<br />
* To manually pay with different cards have PayPal as the Payment Method then manually login to the client billing area (https://cp.hostek.com) and follow the My Invoices link to view and pay the invoice. <br />
<br />
==Change Mailing Address==<br />
* We do not send any communication at all regarding your domain or service with us through postal mail.<br />
* To change the physical address for the account record, login to the client billing area (https://cp.hostek.com) and follow the My Details link.<br />
<br />
[[Category:Billing]]</div>Jamiemhttps://wiki.hostek.com/index.php?title=Upgrade_Plan&diff=666Upgrade Plan2012-10-12T15:15:55Z<p>Jamiem: /* Upgrading to our Unlimited package */</p>
<hr />
<div>==If you would like to upgrade/downgrade your account please see the following==<br />
*You can browse to our website at https://hostek.com/ and find the plan that you are wanting to upgrade/downgrade to based on the specifics of what you are needing.<br />
**For our normal shared hosting plans please see http://hostek.com/hosting/web-hosting/best-web-hosting.asp<br />
**For our reseller hosting plans please see http://hostek.com/reseller-hosting.asp<br />
**For our VPS plans hosting please see http://hostek.com/hosting/vps/best-vps-hosting.asp<br />
*Once you know the plan that you are wanting to upgrade/downgrade to please submit a support ticket using the email address that we have on file for your account including the following information.<br />
**Your current domain name.<br />
**The answer to the security question on your account or the most recent password that you use to login to your control panel for (for verification).<br />
**The package that you are currently on and the package that you are wanting to upgrade/downgrade to.<br />
**What cycle amount do you want the plan to billed on (Billed monthly or billed annually).<br />
*Once we receive your request our support team will get your account upgraded/downgraded and notify you once it's complete.<br />
==Upgrading to our Unlimited package==<br />
*If you are interested in upgrading to our unlimited package we have specific terms of service that you must agree to that apply to our unlimited package.<br />
*You can view the unlimited terms of service here http://hostek.com/tos.asp?#unlimited<br />
*Our unlimited package is NOT to be utilized as a reseller plan, NOT to be utilized by a webmaster for sites he/she maintains, nor to host sites which you do not own, nor to host sites for which you are not responsible for. Any such use of the Services will result in the termination of Customer's account, with or without notice.<br />
*The unlimited account is basically for personal websites and websites that you own.<br />
*If you agree and follow the terms of service we can get your account upgraded to an unlimited package.<br />
*Once you know the plan that you are wanting to upgrade/downgrade to please submit a Technical Support ticket using the email address that we have on file for your account including the following information.<br />
**Your current domain name.<br />
**The answer to the security question on your account or the most recent password that you use to login to your control panel for (for verification).<br />
**The package that you are currently on and the package that you are wanting to upgrade/downgrade to.<br />
**What cycle amount do you want the plan to billed on (Billed monthly or billed annually).<br />
*Once we receive your request our support team will get your account upgraded/downgraded and notify you once it's complete.<br />
<br />
==Downgrading==<br />
*If you are wanting to downgrade to a specific package we have to verify that your website currently meets the usage limits of the plan you are wanting to downgrade to.<br />
*If your website is over the limits of the plan that you are wanting to downgrade to you will need to find another plan that fits your usage and needs.<br />
<br />
[[Category:Billing]]<br />
[[Category:Sales]]<br />
[[Category:Getting Started]]</div>Jamiemhttps://wiki.hostek.com/index.php?title=Category:Billing&diff=64Category:Billing2012-06-07T19:51:27Z<p>Jamiem: </p>
<hr />
<div>===ADD DOMAIN TO RESELLER PLAN===<br />
Based on the information available through the Reseller link at hostek.com/faq we believe you would<br />
need to login to wcp.hostek.com and once logged in click to Add Domain. If that is not<br />
the information needed please contact support@hostek.com for further assistance with<br />
adding domains to your existing Reseller hosting plan. The billing automatically<br />
updates based on the number of domains hosted when the Reseller Invoice Detail email<br />
generates just prior to invoicing, 14 days before the due date.<br />
<br />
<br />
===AFFILIATE PROGRAM===<br />
Here is a summary of our affiliate program:<br />
* The referred customer must be a new customer, with the new customer responsible for their billing.<br />
* The commission rate is a recurring 15% meaning you will earn a commission as long as the customer remains active.<br />
* We deposit a sign-up bonus of $25 into each new Affiliates account.<br />
* You can receive a payout when the account has a balance of $100 or greater.<br />
* Affiliate information appears in the portal 90 days after that affiliate pays an invoice.<br />
<br />
To learn more about our affiliate aka referral program visit http://hostek.com/affiliates.asp<br />
Then to activate your affiliate account, login to your billing control panel (https://cp.hostek.com) and click on the Affliate link and activate there.<br />
<br />
To earn affiliate funds an active hosting plan is not necessary but the WHMCS billing account must remain active.<br />
When the affiliate balance reaches $100 the customer can request a withdrawal per our Affiliate TOS.<br />
No payout will occur on any account with less than $100 balance in the affiliate account.<br />
<br />
<br />
===AUTOMATICALLY PROCESS PAYMENT=== <br />
* Our billing system sends e-notice of invoice two weeks prior to the due date.<br />
* If the payment method for the invoice is Card, then on the due date our system will automatically attempt payment to the card on file<br />
* On the due date, our billing system generates e-confirmation of payment or e-notice of decline.<br />
* Please be sure to have @hostek.com added as a safe sender <br />
* Please review all emails received and take appropriate actions when needed, as e-billing is our method.<br />
* To be in compliance with Merchant Guidelines our billing system clears card detail when a charge is decline for specific reasons.<br />
* If your card detail is not in the account, follow the My Details link from within the client billing area (https://cp.hostek.com) to add.<br />
<br />
<br />
===CANCEL ADD ON NOT LISTED IN THE MY SERVICES LINK '''(NOTE: THIS DOES NOT CANCEL HOSTING, SSL CERTIFICATES OR DOMAIN NAMES)'''=== <br />
* E-mail support@hostek.com and request cancellation of specific addon and provide the client billing area password for verification.<br />
* Our Terms of Service Agreement requests 14 days notice for cancellations.<br />
<br />
<br />
===CANCEL ARD (ADDITIONAL RESOLD DOMAIN) FROM RESELLER ACCOUNTS===<br />
*Login to https://wcp.hostek.com<br />
*Once logged in, click on the "Reseller Manager" icon.<br />
*Click "List Domains" then click on the trash-can icon next to the domain you want to remove. <br />
*This will automate the billing, etc., so that if you complete the cancellation before the next billing cycle invoice generates, the cancelled domain(s) should not be included in the calculation or on the Reseller Invoice Detail email listing of domains for that billing cycle.<br />
<br />
<br />
===CANCEL HOSTING SERVICE OR DOMAIN MANAGEMENT '''(NOTE THAT ADDITIONAL STEPS ARE NEEDED IF YOU WANT TO LET THE DOMAIN NAME EXPIRE)'''===<br />
*LOG INTO your CLIENT BILLING AREA at https://cp.hostek.com <br />
*CLICK on the "SERVICES" icon along the top. <br />
*FIND the SERVICE DESCRIPTION that you wish to cancel. <br />
*to the right of that description is an ICON with an ARROW. <br />
*LEFT CLICK that ARROW ICON. <br />
*NOW you should be in a "PRODUCT DETAILS" page. <br />
**NOTE - ALL FILES AND EMAIL ARE DELETED WITH CANCELLATION** <br />
*SCROLL to the very BOTTOM and LEFT CLICK on "REQUEST CANCELLATION" <br />
*FOLLOW the PAGE PROMPTS to complete the request<br />
*E-CONFIRMATION then GENERATES to the primary email on file and to us.<br />
*Our Terms of Service Agreement requests 14 days notice.<br />
<br />
<br />
<br />
===CANCEL REGISTRATION'''(NOTE THAT ADDITIONAL STEPS ARE NEEDED TO CANCEL HOSTING OR DOMAIN MANAGEMENT SERVICE OR SSL CERTIFICATE'''===<br />
If you also need TO CANCEL REGISTRATION: <br />
*LOG INTO your CLIENT AREA at https://cp.hostek.com<br />
*CLICK on the "MY DOMAINS" link. <br />
*FIND the DOMAIN NAME that YOU DO NOT WANT us TO RENEW. <br />
*to the right of that name is a PAGE ICON with an ARROW.<br />
*LEFT CLICK that ARROW ICON. <br />
*from the "MY DOMAINS" page VERIFY that you have the CORRECT NAME SELECTED.<br />
*LEFT CLICK to either "DISABLE AUTO RENEW" or "DO NOT RENEW" <br />
**IF INVOICE ALREADY GENERATED follow the steps then SEND EMAIL to BILLING@HOSTEK.COM and state that you do not want (your domain) renewed.<br />
**IF PAYMENT AUTO PROCESSES and the name renews based on that payment, REGISTRATION IS NON-REFUNDABLE PER OUR TOS which requests 14 days notice.<br />
<br />
<br />
===CANCEL SSL CERTIFICATE '''(NOTE THAT ADDITIONAL STEPS ARE NEEDED IF YOU WANT TO LET THE DOMAIN NAME EXPIRE OR CANCEL HOSTING SERVICE)'''===<br />
*LOG INTO your CLIENT BILLING AREA at https://cp.hostek.com <br />
*CLICK on the "SERVICES" icon along the top. <br />
*FIND the SERVICE DESCRIPTION that you wish to cancel. <br />
*to the right of that description is an ICON with an ARROW. <br />
*LEFT CLICK that ARROW ICON. <br />
*NOW you should be in a "PRODUCT DETAILS" page. <br />
**NOTE - ALL FILES AND EMAIL ARE DELETED WITH CANCELLATION** <br />
*SCROLL to the very BOTTOM and LEFT CLICK on "REQUEST CANCELLATION" <br />
*FOLLOW the PAGE PROMPTS to complete the request<br />
*E-CONFIRMATION then GENERATES to the primary email on file and to us.<br />
*Our Terms of Service Agreement requests 14 days notice.<br />
<br />
<br />
===CHANGE EMAIL ADDRESS ON FILE===<br />
* To change the email address for the account, login to the client billing area (https://cp.hostek.com) and follow the My Details link.<br />
<br />
<br />
===CHANGE MAILING ADDRESS===<br />
* We do not send any communication at all regarding your domain or service with us through postal mail.<br />
* To change the physical address for the account record, login to the client billing area (https://cp.hostek.com) and follow the My Details link.<br />
<br />
<br />
===GET A HARD COPY OF THE INVOICE===<br />
* Login to the client billing area (https://cp.hostek.com) and follow the My Invoices link.<br />
* Click on the Invoice Number to view and print the invoice.<br />
<br />
<br />
===MAKE PAYMENTS AUTOMATIC BY CARD===<br />
* Login to your client billing area (https://cp.hostek.com) and follow the My Details link to confirm or input card detail. <br />
* Our billing system generates e-notice of invoice two weeks prior to the due date.<br />
* If the invoice generates with Card as the Payment Method, our system will automatically attempt payment to the card on file.<br />
* Our billing system sends e-confirmation of payment or e-notice of decline on the due date.<br />
<br />
<br />
===MAKE PAYMENTS AUTOMATIC BY PAYPAL===<br />
* Our billing system generates e-notice of invoice two weeks prior to the due date.<br />
* When an invoice is due, login to your client billing area (https://cp.hostek.com) and follow the My Invoices link. <br />
* Click on the invoice number to bring the invoice on-screen.<br />
* Make sure PayPal is the Payment Method for the service and that PayPal is reflected in the upper right corner of the invoice.<br />
* Follow on-screen prompts to pay with PayPal and Create a PayPal Subscription payment to billing@hostek.com <br />
* Our billing system sends e-confirmation when payment posts to invoice. <br />
<br />
<br />
===PAY AN INVOICE WITH CARD===<br />
* Login to your client area (https://cp.hostek.com) and follow the My Invoices link.<br />
* Click on the invoice number and when the invoice is on-screen, look for Pay Now in the upper right corner. <br />
* Make sure the Payment Method is Credit Card and follow the on-screen prompts to pay by card. <br />
* Doing so places the card on file for automatic payment of invoices that generate with Card as the payment method.<br />
<br />
<br />
===PAY INVOICES WITH DIFFERENT CARDS===<br />
* On invoice due dates, if Card is the payment method, our system automatically attempts payment to the card on file.<br />
* To pay automatically but with two different cards you will need to have separate billing accounts identified by separate email addresses.<br />
* To manually pay with different cards have PayPal as the Payment Method then manually login to the client billing area (https://cp.hostek.com) and follow the My Invoices link to view and pay the invoice. <br />
[[Category:Billing]]</div>Jamiemhttps://wiki.hostek.com/index.php?title=Category:Billing&diff=63Category:Billing2012-06-07T14:49:42Z<p>Jamiem: </p>
<hr />
<div>===ADD DOMAIN TO RESELLER PLAN===<br />
Based on the information available through the Reseller link at hostek.com/faq we believe you would<br />
need to login to wcp.hostek.com and once logged in click to Add Domain. If that is not<br />
the information needed please contact support@hostek.com for further assistance with<br />
adding domains to your existing Reseller hosting plan. The billing automatically<br />
updates based on the number of domains hosted when the Reseller Invoice Detail email<br />
generates just prior to invoicing, 14 days before the due date.<br />
<br />
<br />
===AFFILIATE PROGRAM===<br />
Here is a summary of our affiliate program:<br />
* The referred customer must be a new customer, with the new customer responsible for their billing.<br />
* The commission rate is a recurring 15% meaning you will earn a commission as long as the customer remains active.<br />
* We deposit a sign-up bonus of $25 into each new Affiliates account.<br />
* You can receive a payout when the account has a balance of $100 or greater.<br />
* Affiliate information appears in the portal 90 days after that affiliate pays an invoice.<br />
<br />
To learn more about our affiliate aka referral program visit http://hostek.com/affiliates.asp<br />
Then to activate your affiliate account, login to your billing control panel (https://cp.hostek.com) and click on the Affliate link and activate there.<br />
<br />
To earn affiliate funds an active hosting plan is not necessary but the WHMCS billing account must remain active.<br />
When the affiliate balance reaches $100 the customer can request a withdrawal per our Affiliate TOS.<br />
No payout will occur on any account with less than $100 balance in the affiliate account.<br />
<br />
<br />
===AUTOMATICALLY PROCESS PAYMENT=== <br />
* Our billing system sends e-notice of invoice two weeks prior to the due date.<br />
* If the payment method for the invoice is Card, then on the due date our system will automatically attempt payment to the card on file<br />
* On the due date, our billing system generates e-confirmation of payment or e-notice of decline.<br />
* Please be sure to have @hostek.com added as a safe sender <br />
* Please review all emails received and take appropriate actions when needed, as e-billing is our method.<br />
* To be in compliance with Merchant Guidelines our billing system clears card detail when a charge is decline for specific reasons.<br />
* If your card detail is not in the account, follow the My Details link from within the client billing area (https://cp.hostek.com) to add.<br />
<br />
<br />
===CANCEL ADD ON NOT LISTED IN THE MY SERVICES LINK '''(NOTE: THIS DOES NOT CANCEL HOSTING, SSL CERTIFICATES OR DOMAIN NAMES)'''=== <br />
* E-mail support@hostek.com and request cancellation of specific addon and provide the client billing area password for verification.<br />
* Our Terms of Service Agreement requests 14 days notice for cancellations.<br />
<br />
<br />
===CANCEL ARD (ADDITIONAL RESOLD DOMAIN) FROM RESELLER ACCOUNTS===<br />
*Login to https://wcp.hostek.com<br />
*Once logged in, click on the "Reseller Manager" icon.<br />
*Click "List Domains" then click on the trash-can icon next to the domain you want to remove. <br />
*This will automate the billing, etc., so that if you complete the cancellation before the next billing cycle invoice generates, the cancelled domain(s) should not be included in the calculation or on the Reseller Invoice Detail email listing of domains for that billing cycle.<br />
<br />
<br />
===CANCEL HOSTING SERVICE OR DOMAIN MANAGEMENT '''(NOTE THAT ADDITIONAL STEPS ARE NEEDED IF YOU WANT TO LET THE DOMAIN NAME EXPIRE)'''===<br />
*LOG INTO your CLIENT BILLING AREA at https://cp.hostek.com <br />
*CLICK on the "SERVICES" icon along the top. <br />
*FIND the SERVICE DESCRIPTION that you wish to cancel. <br />
*to the right of that description is an ICON with an ARROW. <br />
*LEFT CLICK that ARROW ICON. <br />
*NOW you should be in a "PRODUCT DETAILS" page. <br />
**NOTE - ALL FILES AND EMAIL ARE DELETED WITH CANCELLATION** <br />
*SCROLL to the very BOTTOM and LEFT CLICK on "REQUEST CANCELLATION" <br />
*FOLLOW the PAGE PROMPTS to complete the request<br />
*E-CONFIRMATION then GENERATES to the primary email on file and to us.<br />
*Our Terms of Service Agreement requests 14 days notice.<br />
<br />
<br />
<br />
===CANCEL REGISTRATION'''(NOTE THAT ADDITIONAL STEPS ARE NEEDED TO CANCEL HOSTING OR DOMAIN MANAGEMENT SERVICE OR SSL CERTIFICATE'''===<br />
If you also need TO CANCEL REGISTRATION: <br />
*LOG INTO your CLIENT AREA at https://cp.hostek.com<br />
*CLICK on the "MY DOMAINS" link. <br />
*FIND the DOMAIN NAME that YOU DO NOT WANT us TO RENEW. <br />
*to the right of that name is a PAGE ICON with an ARROW.<br />
*LEFT CLICK that ARROW ICON. <br />
*from the "MY DOMAINS" page VERIFY that you have the CORRECT NAME SELECTED.<br />
*LEFT CLICK to either "DISABLE AUTO RENEW" or "DO NOT RENEW" <br />
**IF INVOICE ALREADY GENERATED follow the steps then SEND EMAIL to BILLING@HOSTEK.COM and state that you do not want (your domain) renewed.<br />
**IF PAYMENT AUTO PROCESSES and the name renews based on that payment, REGISTRATION IS NON-REFUNDABLE PER OUR TOS which requests 14 days notice.<br />
<br />
<br />
<br />
===CANCEL SSL CERTIFICATE '''(NOTE THAT ADDITIONAL STEPS ARE NEEDED IF YOU WANT TO LET THE DOMAIN NAME EXPIRE OR CANCEL HOSTING SERVICE)'''===<br />
*LOG INTO your CLIENT BILLING AREA at https://cp.hostek.com <br />
*CLICK on the "SERVICES" icon along the top. <br />
*FIND the SERVICE DESCRIPTION that you wish to cancel. <br />
*to the right of that description is an ICON with an ARROW. <br />
*LEFT CLICK that ARROW ICON. <br />
*NOW you should be in a "PRODUCT DETAILS" page. <br />
**NOTE - ALL FILES AND EMAIL ARE DELETED WITH CANCELLATION** <br />
*SCROLL to the very BOTTOM and LEFT CLICK on "REQUEST CANCELLATION" <br />
*FOLLOW the PAGE PROMPTS to complete the request<br />
*E-CONFIRMATION then GENERATES to the primary email on file and to us.<br />
*Our Terms of Service Agreement requests 14 days notice.<br />
<br />
<br />
<br />
===PAY INVOICES WITH DIFFERENT CARDS===<br />
* On invoice due dates, if Card is the payment method, our system automatically attempts payment to the card on file.<br />
* To pay automatically but with two different cards you will need to have separate billing accounts identified by separate email addresses.<br />
* To manually pay with different cards have PayPal as the Payment Method then manually login to the client billing area (https://cp.hostek.com) and follow the My Invoices link to view and pay the invoice. <br />
<br />
<br />
[[Category:Billing]]</div>Jamiemhttps://wiki.hostek.com/index.php?title=Category:Billing&diff=62Category:Billing2012-06-06T19:53:36Z<p>Jamiem: </p>
<hr />
<div>===ADD DOMAIN TO RESELLER PLAN===<br />
Based on the information available through the Reseller link at hostek.com/faq we believe you would<br />
need to login to wcp.hostek.com and once logged in click to Add Domain. If that is not<br />
the information needed please contact support@hostek.com for further assistance with<br />
adding domains to your existing Reseller hosting plan. The billing automatically<br />
updates based on the number of domains hosted when the Reseller Invoice Detail email<br />
generates just prior to invoicing, 14 days before the due date.<br />
<br />
<br />
===AFFILIATE PROGRAM===<br />
Here is a summary of our affiliate program:<br />
* The referred customer must be a new customer, with the new customer responsible for their billing.<br />
* The commission rate is a recurring 15% meaning you will earn a commission as long as the customer remains active.<br />
* We deposit a sign-up bonus of $25 into each new Affiliates account.<br />
* You can receive a payout when the account has a balance of $100 or greater.<br />
* Affiliate information appears in the portal 90 days after that affiliate pays an invoice.<br />
<br />
To sign up for our affiliate aka referral program direct customers to - http://hostek.com/affiliates.asp <br />
<br />
To earn affiliate funds an active hosting plan is not necessary but the WHMCS billing account must remain active.<br />
When the affiliate balance reaches $100 the customer can request a withdrawal per our Affiliate TOS.<br />
If customer wants to receive payout before reaching $100 we can either pay at the time of request and terminate the account from<br />
earning future affiliate funds, or customer can keep the billing account open, continue earning, and request payment after the balance is $100 as noted above.<br />
<br />
<br />
===AUTOMATICALLY PROCESS PAYMENT=== <br />
* Our billing system sends e-notice of invoice two weeks prior to the due date.<br />
* If the payment method for the invoice is Card, then on the due date our system will automatically attempt payment to the card on file<br />
* On the due date, our billing system generates e-confirmation of payment or e-notice of decline.<br />
* Please be sure to have @hostek.com added as a safe sender <br />
* Please review all emails received and take appropriate actions when needed, as e-billing is our method.<br />
* To be in compliance with Merchant Guidelines our billing system clears card detail when a charge is decline for specific reasons.<br />
* If your card detail is not in the account, follow the My Details link from within the client billing area (https://cp.hostek.com) to add.<br />
<br />
<br />
===CANCEL ADD ON NOT LISTED IN THE MY SERVICES LINK '''(NOTE: THIS DOES NOT CANCEL HOSTING, SSL CERTIFICATES OR DOMAIN NAMES)'''=== <br />
* E-mail support@hostek.com and request cancellation of specific addon and provide the client billing area password for verification.<br />
* Our Terms of Service Agreement requests 14 days notice for cancellations.<br />
<br />
<br />
===CANCEL ARD (ADDITIONAL RESOLD DOMAIN) FROM RESELLER ACCOUNTS===<br />
*Login to https://wcp.hostek.com<br />
*Once logged in, click on the "Reseller Manager" icon.<br />
*Click "List Domains" then click on the trash-can icon next to the domain you want to remove. <br />
*This will automate the billing, etc., so that if you complete the cancellation before the next billing cycle invoice generates, the cancelled domain(s) should not be included in the calculation or on the Reseller Invoice Detail email listing of domains for that billing cycle.<br />
<br />
<br />
===CANCEL HOSTING SERVICE OR DOMAIN MANAGEMENT '''(NOTE THAT ADDITIONAL STEPS ARE NEEDED IF YOU WANT TO LET THE DOMAIN NAME EXPIRE)'''===<br />
*LOG INTO your CLIENT BILLING AREA at https://cp.hostek.com <br />
*CLICK on the "SERVICES" icon along the top. <br />
*FIND the SERVICE DESCRIPTION that you wish to cancel. <br />
*to the right of that description is an ICON with an ARROW. <br />
*LEFT CLICK that ARROW ICON. <br />
*NOW you should be in a "PRODUCT DETAILS" page. <br />
**NOTE - ALL FILES AND EMAIL ARE DELETED WITH CANCELLATION** <br />
*SCROLL to the very BOTTOM and LEFT CLICK on "REQUEST CANCELLATION" <br />
*FOLLOW the PAGE PROMPTS to complete the request<br />
*E-CONFIRMATION then GENERATES to the primary email on file and to us.<br />
*Our Terms of Service Agreement requests 14 days notice.<br />
<br />
<br />
<br />
===CANCEL REGISTRATION'''(NOTE THAT ADDITIONAL STEPS ARE NEEDED TO CANCEL HOSTING OR DOMAIN MANAGEMENT SERVICE OR SSL CERTIFICATE'''===<br />
If you also need TO CANCEL REGISTRATION: <br />
*LOG INTO your CLIENT AREA at https://cp.hostek.com<br />
*CLICK on the "MY DOMAINS" link. <br />
*FIND the DOMAIN NAME that YOU DO NOT WANT us TO RENEW. <br />
*to the right of that name is a PAGE ICON with an ARROW.<br />
*LEFT CLICK that ARROW ICON. <br />
*from the "MY DOMAINS" page VERIFY that you have the CORRECT NAME SELECTED.<br />
*LEFT CLICK to either "DISABLE AUTO RENEW" or "DO NOT RENEW" <br />
**IF INVOICE ALREADY GENERATED follow the steps then SEND EMAIL to BILLING@HOSTEK.COM and state that you do not want (your domain) renewed.<br />
**IF PAYMENT AUTO PROCESSES and the name renews based on that payment, REGISTRATION IS NON-REFUNDABLE PER OUR TOS which requests 14 days notice.<br />
<br />
<br />
<br />
===CANCEL SSL CERTIFICATE '''(NOTE THAT ADDITIONAL STEPS ARE NEEDED IF YOU WANT TO LET THE DOMAIN NAME EXPIRE OR CANCEL HOSTING SERVICE)'''===<br />
*LOG INTO your CLIENT BILLING AREA at https://cp.hostek.com <br />
*CLICK on the "SERVICES" icon along the top. <br />
*FIND the SERVICE DESCRIPTION that you wish to cancel. <br />
*to the right of that description is an ICON with an ARROW. <br />
*LEFT CLICK that ARROW ICON. <br />
*NOW you should be in a "PRODUCT DETAILS" page. <br />
**NOTE - ALL FILES AND EMAIL ARE DELETED WITH CANCELLATION** <br />
*SCROLL to the very BOTTOM and LEFT CLICK on "REQUEST CANCELLATION" <br />
*FOLLOW the PAGE PROMPTS to complete the request<br />
*E-CONFIRMATION then GENERATES to the primary email on file and to us.<br />
*Our Terms of Service Agreement requests 14 days notice.<br />
<br />
<br />
<br />
===PAY INVOICES WITH DIFFERENT CARDS===<br />
* On invoice due dates, if Card is the payment method, our system automatically attempts payment to the card on file.<br />
* To pay automatically but with two different cards you will need to have separate billing accounts identified by separate email addresses.<br />
* To manually pay with different cards have PayPal as the Payment Method then manually login to the client billing area (https://cp.hostek.com) and follow the My Invoices link to view and pay the invoice. <br />
<br />
<br />
[[Category:Billing]]</div>Jamiemhttps://wiki.hostek.com/index.php?title=Category:Billing&diff=61Category:Billing2012-06-06T19:49:41Z<p>Jamiem: Created page with "===ADD DOMAIN TO RESELLER PLAN=== Based on the information available through the Reseller link at hostek.com/faq we believe you would need to login to wcp.hostek.com and once ..."</p>
<hr />
<div>===ADD DOMAIN TO RESELLER PLAN===<br />
Based on the information available through the Reseller link at hostek.com/faq we believe you would<br />
need to login to wcp.hostek.com and once logged in click to Add Domain. If that is not<br />
the information needed please contact support@hostek.com for further assistance with<br />
adding domains to your existing Reseller hosting plan. The billing automatically<br />
updates based on the number of domains hosted when the Reseller Invoice Detail email<br />
generates just prior to invoicing, 14 days before the due date.<br />
<br />
<br />
===AFFILIATE PROGRAM===<br />
Here is a summary of our affiliate program:<br />
* The referred customer must be a new customer, with the new customer responsible for their billing.<br />
* The commission rate is a recurring 15% meaning you will earn a commission as long as the customer remains active.<br />
* We deposit a sign-up bonus of $25 into each new Affiliates account.<br />
* You can receive a payout when the account has a balance of $100 or greater.<br />
* Affiliate information appears in the portal 90 days after that affiliate pays an invoice.<br />
<br />
To sign up for our affiliate aka referral program direct customers to - http://hostek.com/affiliates.asp <br />
<br />
To earn affiliate funds an active hosting plan is not necessary but the WHMCS billing account must remain active.<br />
When the affiliate balance reaches $100 the customer can request a withdrawal per our Affiliate TOS.<br />
If customer wants to receive payout before reaching $100 we can either pay at the time of request and terminate the account from<br />
earning future affiliate funds, or customer can keep the billing account open, continue earning, and request payment after the balance is $100 as noted above.<br />
<br />
<br />
===AUTOMATICALLY PROCESS PAYMENT=== <br />
* Our billing system sends e-notice of invoice two weeks prior to the due date.<br />
* If the payment method for the invoice is Card, then on the due date our system will automatically attempt payment to the card on file<br />
* On the due date, our billing system generates e-confirmation of payment or e-notice of decline.<br />
* Please be sure to have @hostek.com added as a safe sender <br />
* Please review all emails received and take appropriate actions when needed, as e-billing is our method.<br />
* To be in compliance with Merchant Guidelines our billing system clears card detail when a charge is decline for specific reasons.<br />
* If your card detail is not in the account, follow the My Details link from within the client billing area (https://cp.hostek.com) to add.<br />
<br />
<br />
===CANCEL ADD ON NOT LISTED IN THE MY SERVICES LINK '''(NOTE THAT ADDITIONAL STEPS ARE NEEDED FOR CANCELLING HOSTING SSL OR DOMAIN NAMES)'''===<br />
*LOG INTO your CLIENT BILLING AREA at https://cp.hostek.com <br />
*CLICK on the "SERVICES" icon along the top. <br />
*FIND the SERVICE DESCRIPTION that you wish to cancel. <br />
*to the right of that description is an ICON with an ARROW. <br />
*LEFT CLICK that ARROW ICON. <br />
*NOW you should be in a "PRODUCT DETAILS" page. <br />
**NOTE - ALL FILES AND EMAIL ARE DELETED WITH CANCELLATION** <br />
*SCROLL to the very BOTTOM and LEFT CLICK on "REQUEST CANCELLATION" <br />
*FOLLOW the PAGE PROMPTS to complete the request<br />
*E-CONFIRMATION then GENERATES to the primary email on file and to us.<br />
*Our Terms of Service Agreement requests 14 days notice.<br />
<br />
<br />
===CANCEL ARD (ADDITIONAL RESOLD DOMAIN) FROM RESELLER ACCOUNTS===<br />
*Login to https://wcp.hostek.com<br />
*Once logged in, click on the "Reseller Manager" icon.<br />
*Click "List Domains" then click on the trash-can icon next to the domain you want to remove. <br />
*This will automate the billing, etc., so that if you complete the cancellation before the next billing cycle invoice generates, the cancelled domain(s) should not be included in the calculation or on the Reseller Invoice Detail email listing of domains for that billing cycle.<br />
<br />
<br />
===CANCEL HOSTING SERVICE OR DOMAIN MANAGEMENT '''(NOTE THAT ADDITIONAL STEPS ARE NEEDED IF YOU WANT TO LET THE DOMAIN NAME EXPIRE)'''===<br />
*LOG INTO your CLIENT BILLING AREA at https://cp.hostek.com <br />
*CLICK on the "SERVICES" icon along the top. <br />
*FIND the SERVICE DESCRIPTION that you wish to cancel. <br />
*to the right of that description is an ICON with an ARROW. <br />
*LEFT CLICK that ARROW ICON. <br />
*NOW you should be in a "PRODUCT DETAILS" page. <br />
**NOTE - ALL FILES AND EMAIL ARE DELETED WITH CANCELLATION** <br />
*SCROLL to the very BOTTOM and LEFT CLICK on "REQUEST CANCELLATION" <br />
*FOLLOW the PAGE PROMPTS to complete the request<br />
*E-CONFIRMATION then GENERATES to the primary email on file and to us.<br />
*Our Terms of Service Agreement requests 14 days notice.<br />
<br />
<br />
<br />
===CANCEL REGISTRATION'''(NOTE THAT ADDITIONAL STEPS ARE NEEDED TO CANCEL HOSTING OR DOMAIN MANAGEMENT SERVICE OR SSL CERTIFICATE'''===<br />
If you also need TO CANCEL REGISTRATION: <br />
*LOG INTO your CLIENT AREA at https://cp.hostek.com<br />
*CLICK on the "MY DOMAINS" link. <br />
*FIND the DOMAIN NAME that YOU DO NOT WANT us TO RENEW. <br />
*to the right of that name is a PAGE ICON with an ARROW.<br />
*LEFT CLICK that ARROW ICON. <br />
*from the "MY DOMAINS" page VERIFY that you have the CORRECT NAME SELECTED.<br />
*LEFT CLICK to either "DISABLE AUTO RENEW" or "DO NOT RENEW" <br />
**IF INVOICE ALREADY GENERATED follow the steps then SEND EMAIL to BILLING@HOSTEK.COM and state that you do not want (your domain) renewed.<br />
**IF PAYMENT AUTO PROCESSES and the name renews based on that payment, REGISTRATION IS NON-REFUNDABLE PER OUR TOS which requests 14 days notice.<br />
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===CANCEL SSL CERTIFICATE '''(NOTE THAT ADDITIONAL STEPS ARE NEEDED IF YOU WANT TO LET THE DOMAIN NAME EXPIRE OR CANCEL HOSTING SERVICE)'''===<br />
*LOG INTO your CLIENT BILLING AREA at https://cp.hostek.com <br />
*CLICK on the "SERVICES" icon along the top. <br />
*FIND the SERVICE DESCRIPTION that you wish to cancel. <br />
*to the right of that description is an ICON with an ARROW. <br />
*LEFT CLICK that ARROW ICON. <br />
*NOW you should be in a "PRODUCT DETAILS" page. <br />
**NOTE - ALL FILES AND EMAIL ARE DELETED WITH CANCELLATION** <br />
*SCROLL to the very BOTTOM and LEFT CLICK on "REQUEST CANCELLATION" <br />
*FOLLOW the PAGE PROMPTS to complete the request<br />
*E-CONFIRMATION then GENERATES to the primary email on file and to us.<br />
*Our Terms of Service Agreement requests 14 days notice.<br />
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===PAY INVOICES WITH DIFFERENT CARDS===<br />
* On invoice due dates, if Card is the payment method, our system automatically attempts payment to the card on file.<br />
* To pay automatically but with two different cards you will need to have separate billing accounts identified by separate email addresses.<br />
* To manually pay with different cards have PayPal as the Payment Method then manually login to the client billing area (https://cp.hostek.com) and follow the My Invoices link to view and pay the invoice. <br />
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[[Category:Billing]]</div>Jamiem