Hostek.com Wiki - User contributions [en]

IMAP

2014-07-10T23:57:41Z

Ricr: /* IMAP Support */

==IMAP Support==
We offer IMAP support on all of our mail servers. The setup for IMAP is very similar to that of POP3, except you would choose IMAP as the server type rather than POP3. Keep in mind that when using IMAP, all of your mail is stored on the server until you delete it, so delete any unneeded messages to avoid using all of your allotted disk space.

Incoming server port number:
IMAP = 143

Outgoing Server Port:
25 - (please try one of the following if 25 doesn't work - 26 or 587)

[[Category:Misc-Email]]

DNS - Name Servers

2014-02-15T00:39:54Z

Ricr: /* Name Server information (Resellers) */

__FORCETOC__

==Name Server information==
*Here is the Name Server information you need if you are registering a domain that we will host on our servers, or if you are switching a domain over to our servers.
<pre>
Windows/ColdFusion/Railo on Windows Platforms:
Primary Name Server:
NS1.HOSTEK.COM
64.37.66.145 (if needed)

Secondary Name Server:
NS2.HOSTEK.COM
64.73.203.254 (if needed)

Linux/ColdFusion on Linux/Railo on Linux Platforms:
Primary Name Server:
NS3.HOSTEK.COM
65.175.112.209 (if needed)

Secondary Name Server:
NS4.HOSTEK.COM
74.127.47.237 (if needed)
</pre>

==Name Server information (Resellers)==
*If you are a reseller and want to provide your customers an alternate white label DNS, use this information, or create your own Name Servers as mirrors of either set.

'''**Windows/ColdFusion/Railo on Windows Platforms:'''
<pre>
Primary Name Server:
NS1.EZHOSTINGSERVER.COM
216.15.198.133 (if needed)

Secondary Name Server:
NS2.EZHOSTINGSERVER.COM
216.15.198.134 (if needed)
</pre>

'''**Linux Resellers:'''
<pre>
Primary Name Server:
NS7.EZHOSTINGSERVER.COM
66.201.98.101 (if needed)

Secondary Name Server:
NS8.EZHOSTINGSERVER.COM
66.201.97.249 (if needed)
</pre>

'''**All Linux/ColdFusion on Linux/Railo on Linux Platforms set up before 07/15/2013:'''
<pre>
Primary Name Server:
NS3.EZHOSTINGSERVER.COM
216.198.218.143 (if needed)

Secondary Name Server:
NS4.EZHOSTINGSERVER.COM
65.175.112.227 (if needed)
</pre>

==Updating Name Servers for Domain registered with Hostek.com==
#You would first need to contact support at "support.hostek.com" and request for your domain to be unlocked, please also provide the answer to your account security question for verification.
#You would then log into your billing control panel at http://cp.hostek.com.
#You will then click Domains at the top and choose My Domains.
#Next to the domain you wish to update the name servers for click "Manage Domain" and choose "Manage Name servers".
#You will then update the DNS/Nameservers to the appropriate ones and click "Change Name servers".
#The propagation of new name servers can take up to 24 hours to fully propagate.

==Pointing a domain registered at another registrar to Hostek.com==
#You would first need to review your New Account Information Email to view the correct Name Servers for your hosting package
#You could also refer to this WIKI based on the package/nameservers above.
#Once you have the correct nameservers you will need to update them at your current registrar.
#You will need to login. unlock your domain name and update the DNS/Nameservers to the appropriate ones.
#If you cannot find where to do this at your current registrar please contact them and have them do it for you.

== Updating Name Servers at other registrars - Video Tutorials ==
[http://hostek.com/tutorials/dns_000domains.html How to update the name servers at 000domains.com]

[http://hostek.com/tutorials/dns_123reg.html How to update the name servers at 123-reg.co.uk]

[http://hostek.com/tutorials/dns_1and1.html How to update the name servers at 1and1.com]

[http://hostek.com/tutorials/dns_domainsite.html How to update the name servers at domainsite.com]

[http://hostek.com/tutorials/dns_dotster.html How to update the name servers at dotster.com]

[http://hostek.com/tutorials/dns_dynadot.html How to update the name servers at dynadot.com]

[http://hostek.com/tutorials/dns_enom.html How to update the name servers at enom.com]

[http://hostek.com/tutorials/dns_godaddy.html How to update the name servers at godaddy.com]

[http://hostek.com/tutorials/dns_itsyourdomain.html How to update the name servers at itsyourdomain.com]

[http://hostek.com/tutorials/dns_melbourne.html How to update the name servers at melbourneit.com.au]

[http://hostek.com/tutorials/dns_namebargain.html How to update the name servers at namebargain.com]

[http://hostek.com/tutorials/dns_namecheap.html How to update the name servers at namecheap.com]

[http://hostek.com/tutorials/dns_netfirms.html How to update the name servers at netfirms.ca]

[http://hostek.com/tutorials/dns_netsol.html How to update the name servers at networksolutions.com]

[http://hostek.com/tutorials/dns_opensrs.html How to update the name servers at opensrs.com]

[http://hostek.com/tutorials/dns_regfly.html How to update the name servers at registerfly.com]

[http://hostek.com/tutorials/dns_register.html How to update the name servers at register.com]

[http://hostek.com/tutorials/dns_stargate.html How to update the name servers at stargate.com]

== Creating Custom Name Servers at other registrars - Video Tutorials ==
[http://hostek.com/tutorials/dns_private_000domains.html Creating private name servers at 000domains.com]

[http://hostek.com/tutorials/dns_private_123reg.html Creating private name servers at 123-reg.co.uk]

[http://hostek.com/tutorials/dns_private_1and1.html Creating private name servers at 1and1.com]

[http://hostek.com/tutorials/dns_private_domainsite.html Creating private name servers at domainsite.com]

[http://hostek.com/tutorials/dns_private_dotster.html Creating private name servers at dotster.com]

[http://hostek.com/tutorials/dns_private_dynadot.html Creating private name servers at dynadot.com]

[http://hostek.com/tutorials/dns_private_enom.html Creating private name servers at enom.com]

[http://hostek.com/tutorials/dns_private_godaddy.html Creating private name servers at godaddy.com]

[http://hostek.com/tutorials/dns_private_itsyourdomain.html Creating private name servers at itsyourdomain.com]

[http://hostek.com/tutorials/dns_private_melbourneit.html Creating private name servers at melbourneit.com.au]

[http://hostek.com/tutorials/dns_private_namebargain.html Creating private name servers at namebargain.com]

[http://hostek.com/tutorials/dns_private_namecheap.html Creating private name servers at namecheap.com]

[http://hostek.com/tutorials/dns_private_netfirms.html Creating private name servers at netfirms.ca]

[http://hostek.com/tutorials/dns_private_netsol.html Creating private name servers at networksolutions.com]

[http://hostek.com/tutorials/dns_private_opensrs.html Creating private name servers at opensrs.com]

[http://hostek.com/tutorials/dns_private_regfly.html Creating private name servers at registerfly.com]

[http://hostek.com/tutorials/dns_private_register.html Creating private name servers at register.com]

[http://hostek.com/tutorials/dns_private_stargate.html Creating private name servers at stargate.com]

[[Category:Domain-Names]]
[[Category:Resellers]]

== Custom Name Servers for VPS ==
[[Category:VPS]]

===Cpanel VPS===
The best practice is to add custom Name Servers before adding domains to your cpanel VPS.

#Set DNS A records for each of the name servers being created, NS1.yourdomain.com and NS2.yourdomain.com to use the VPS IP address.
#Login to the cpanel WebHost Manager usually http://your-server-ip:2086
#Click "Basic cPanel & WHM Setup" and scroll to the bottom to view/set the "Nameservers".
#If you have already added domains to your cpanel server, edit each DNS zone setting any and all references for name servers to your new Name Server records, (ns3.hostek.com & ns4.hostek.com changed to ns1.yourdomain.com & ns2.yourdomain.com).
#SSH into your cpanel VPS and run this script to update cpanel so it will recognize your new Name Servers.
#*<pre>/usr/local/cpanel/scripts/updatenameserverips</pre>
#Register your Name Servers with the Cpanel server IP Address, at your registrar.
#*Videos: [https://wiki.hostek.com/DNS_(Name_Servers)#Creating_Custom_Name_Servers_at_other_registers_-_Video_Tutorials Setting custom name servers] for the most common registrars.
#*If you registered your domain name with Hostek submit a [https://support.hostek.com support request] for registering the Name Servers and reference this article and step.
#You can begin pointing domains hosted on your Cpanel VPS to use the custom Name Servers.

*See the latest [http://docs.cpanel.net/twiki/bin/view/11_30/WHMDocs/WebHome WebHost Manager Documentation] for any changes in steps 2-6.

===Windows VPS===
All our Windows VPS (ColdFusion included) will be equipped by default with our WCP (windows control panel) which includes integration with two of our own Name Servers. This way you will not have to install the DNS service on your own VPS server, saving bandwidth, installation and management.

#Set DNS A records for each of the name servers being created, NS1.yourdomain.com and NS2.yourdomain.com use the IP Address for the DNS servers (Primary and Secondary) listed in the "Site Details" area of WCP. To find the IP Address for your primary and secondary reference our [https://wiki.hostek.com/DNS_(Name_Servers)#Name_Server_information Name Server information].
#Register your Name Servers with the IP Address for the primary and secondary DNS server in step 1, at your registrar.
#*Videos: [https://wiki.hostek.com/DNS_(Name_Servers)#Creating_Custom_Name_Servers_at_other_registers_-_Video_Tutorials Setting custom name servers] for the most common registrars.
#*If you registered your domain name with Hostek submit a [https://support.hostek.com support request] for registering the Name Servers and reference this article and step.
#You can begin pointing domains added through WCP to your custom Name Servers.

Domain Alias (Mirror)

2013-12-20T17:36:50Z

Ricr: /* Domain Alias */

__FORCETOC__
==Domain Alias==
*Can multiple domains point to the main domain name?
*Yes! Say your main URL is domain_name.COM and than you have domain_name.NET and domain_name.ORG point to same main domain_name.COM. The two other domains would the domain Alias to your main domain_name.COM. Whenever you navigate to any of your URLs, they would all resolve to domain_name.COM.

==To add a Domain Alias to your Windows or ColdFusion on Windows or Railo on Windows account see below==
#Login to the WCP Control Panel, using the details below
#URL: '''https://wcp.hostek.com'''/
#Username:
#Password: ** same as your cp.hostek.com password **
#To create a domain alias you will click on the ''Domain Aliases icon''
#Click '''Add Domain Alias''' button
#Enter your Alias Name
#Click on the "'''Save'''" Icon.
*You will need to be sure that your Domain Alias has been registered and has the name servers pointed to the name servers found beneath the Site Details icon.
==To add a Domain Alias to your Linux account please see below==
#Login to your cPanel with your username and password
#Once logged in scroll down to the "Domains"
#click on the Parked Domain option
#Put the name of the domain that you are wanting to add in the field
#Click "Add Domain"
*You will need to be sure that your Domain Alias has been registered and has the name servers pointed to the name servers found beneath the Site Details icon.

[[Category:Windows]]
[[Category:ColdFusion]]
[[Category:Railo]]
[[Category:Control-Panels]]
[[Category:Linux]]

Reseller FAQ

2013-11-13T18:54:26Z

Ricr: /* Will each resold domain have a unique IP address? */

__FORCETOC__

===How will support issues be handled?===

We will support you and you will support your clients. Any issue that your client has, for which you require our assistance, should go from your client to you, then from you to us via our online support ticket system at support.hostek.com.

===Will Clients have their own Control Panel===

Yes. Your clients would have access to a control panel.

The URL would depend on the type of reseller account you have and the platform.

If the reseller account is a Linux Reseller account, you will get the url from your cPanel login that they would need.

If you are a Windows or ColdFusion reseller...

http://wcp.ezhostingserver.com 

'''NOTE:''' We automatically create a wcp.your_domain.com entry in the DNS for this. If you have the DNS pointed to our servers, your customers can go to http://wcp.your_domain.com to login (using your domain instead of your_domain.com of course)

===Will each resold domain have a unique IP address?===

On our Windows Reseller accounts there will be an additional $1 per month charge per dedicated IP address requested.

On our Linux Reseller accounts there will be an additional $1 per month charge per dedicated IP address requested.

===Can my clients maintain their own email accounts?===

Yes. Your customers will have full access to the web mail administration for their email accounts.

===Can I have my own Name Servers?===

For our reseller customers, yes. We can help you get the Name Servers in place for you to use your own Name Servers for your customers.

===How do I additional a domain to my reseller account?===

You would log into your Control Panel and add the domain. 
Once you are logged in, you can "Add Domain" to your account.

===Does every additional domain get their own email accounts?===

Yes. 
'''Windows and Coldfusion Resellers''' 
Each domain will have a total of 2000MB of e-mail disk space.

'''Linux Resellers''' 
Each domain gets email but the space is part of their hosting space as well.

===How is the disk space of my Reseller Plan divided among my customers?===
That is up to you. You can split up the entire allotment of disk space under your reseller plan among all of your clients however you see fit.
[[Category:Resellers]]

Email

2013-08-21T22:38:13Z

Ricr: /* Email Size Limit (Sending/Receiving) */

__FORCETOC__

==Common Email Issues==
===Unable to Send Email===
If you are unable to send email but can receive mail, then you will need to check the following:
#Make sure your email client has '''SMTP authentication enabled''' - be sure to use your entire email address as the username.
#Try changing your outgoing port to one of our '''alernate SMTP ports''': '''26''' and '''587''' Sometimes ISPs (''Internet Service Providers'') will block the default SMTP port (''25''), so it is necessary to change to one of the alternate SMTP ports.

==Email Size Limit (Sending/Receiving)==
For shared accounts, the limit for sending AND receiving is 30MB in size.

For VPS customers with SmarterMail, you can control the size of the sending limit to accommodate your needs.

== Email Blacklist Management (VPS) ==

===Blacklist check - VPS ONLY===

Go to http://mxtoolbox.com/blacklists.aspx and use server's IP address. Make sure to click "Check All Blacklists" link.

===Delisting from Comcast - VPS ONLY===

URL:
http://www.comcastsupport.com/Forms/NET/blockedprovider.asp

Steps:
#Fill out the forum correctly and accurately and click on the '''Submit''' tab.

To check for blacklist go to: http://mxtoolbox.com/blacklists.aspx

===Delisting from AOL - VPS ONLY===

'''Check IP reputation'''
*http://postmaster.aol.com/Reputation.php

'''Feedback loop application'''

*URL: http://postmaster.info.aol.com/SupportRequest.FBL.php
**Note: this does NOT apply to shared hosting accounts. We alread have setup a feedback loop for the Outbound IP Address of our mail servers.

'''Request for Removal'''
URL: http://postmaster.aol.com/SupportRequest.php

Steps:
# Check the headers from the bounce and see what the error was.
# Once at the link above scroll down to the drop down and select Other Issues
# Click Next
# Find the error in the drop down menu and click Next.
# Fill out the Form with the information required. Use Support Email and phone numbers.
# In the Comments or Notes field, please let them know we have looked into it and taken care of the spammer or placed further filters. If we do not the IP will not be de-listed.

AOL will send an email saying they have received our request and that they will look into it.

===Delisting from Barracuda - VPS ONLY===

URL: https://www.barracudanetworks.com/support/

Steps:
Support Ticket, Phone number, and Live chat can be found in the link above.

#Email/Phone Number will be listed under "Corporate Headquarters Support Office".
#Live Chat can be found on the right side of the screen floating.

===Delisting from Live.com (Hotmail) - VPS ONLY===

*Go to https://support.msn.com/eform.aspx?productKey=edfsmsbl2&ct=eformts&scrx=1 and fill out the delistment form

*For addtional information on hotmail failed delivery codes: http://mail.live.com/mail/troubleshooting.aspx

===Delisting from Spamhaus-zen - VPS ONLY===

When trying to remove our IP Address from this blacklist you can view the URL below which will tell you if the IP is currently blocked.

URL: http://www.spamhaus.org/lookup/

Steps: If the IP Address is listed then the search results for the IP will provide you with a URL to follow to get that specific IP de-listed. Follow the steps provided within the URL and make sure you provide them with a good description of the steps we have taken to ensure this does not happen again ( I.E. we removed the users that was sending spam, added some extra filters, ect. ).

===Delisting from Yahoo - VPS ONLY===

URL: http://io.help.yahoo.com/contact/index?locale=en_US&y=PROD_MAIL&page=contact

Steps:
# Use the following options after going to the link above:
##Mail
##Mail
##Postmaster
##SMTP Error - Blocked or delayed mail
# Fill out any forms that are required

==SmarterMail - Addon Domains==
With our Windows Unlimited account, you can add multiple domains that are your domains. Since all the domains in the account apply to a single account holder, each added add-on domain will be setup as a Domain Alias in SmarterMail.

Example, if you have domain1.com as the main domain, and you add domain2.com as another domain in the account, all email functions via WCP will be done via the domain1.com management interface. If you setup an email account John.Smith@domain1.com then you will be able to send and receive via John.Smith@domain2.com also. These would not be separate email accounts; they would be one in the same.

If you need separate email accounts, meaning like sales@domain1.com and sales@domain2.com going to different people, then you would need a separate hosting account or a reseller account.

==SmarterMail - WebMail Functions==
===How to Create a Folder in SmarterMail===
#Sign in to '''SmarterMail'''.
#Click on the '''Mail''' icon.
#Click on '''Actions''' (On the far-left side of the light-blue bar.)
#Click on '''New Folder'''.
#Name your folder.
*You can access any folders you create by Clicking on the '''+''' button next to '''Inbox'''.

===How to Preform a Mass Deletion in SmarterMail===
#Sign in to '''SmarterMail'''.
#Click on the '''Mail''' icon.
#Select the '''appropriate''' inbox.
#Click on '''Delete'''.
#Select '''Delete All Messages in Folder'''.
*If you want to save certain emails, please follow '''How to Move Emails to a Folder'''.

===How to Move Emails to a Folder in SmarterMail===
#Sign in to '''SmarterMail'''.
#Click on the '''Mail''' icon.
#Select the '''appropriate''' inbox.
#Tick all of the '''appropriate''' emails.
#Click on '''Actions''' (Above the Emails).
#Select '''Move'''.
#Specify the '''folder''' of choice (You might have to find it by Clicking on the '''+''' next to '''Inbox''').

==cPanel Email==
===Webmail in cPanel===
*'''Accessing Webmail'''
#Log in to '''cPanel''' ( or from http://www.yourdomain.com/webmail/ )
#Click on '''Webmail'''.
#Click on '''Go to Webmail Login'''.
#Choose one of the three available Webmail Programs: '''1)NeoMail 2)Horde 3)SquirrelMail'''
#For this tutorial we will use '''SquirrelMail,''' but all three are fairly similar.
#From the main screen Click on '''Options'''. (From here you can change many settings within your Webmail.)
*'''Note:''' You do not have to login to cPanel in order to access your Webmail.
*'''Creating Folders and Sub-folders'''
#While in the '''Options''' menu, Click on '''Folders'''.
#Place the desired name into the '''box''' below the '''Create a Folder''' title.
#If you already have a folder created, you can use the '''drop-down menu''' right below the name box, to choose a sub-folder location.
#Click on '''Create'''.
#In order to see the new folder listed, Click on '''Refresh Folder List'''.
*'''Note:''' You can create as many folders as you need.
*'''Adding an Entry to the Address Book'''
#While in the '''Options''' menu, Click on '''Addresses'''.
#All of the fields are required, except for the 'Additional Information' box.
#Click '''Add Address'''
*'''Composing Email'''
#While in the '''Options''' menu, Click on '''Compose'''.
#To select a Email Address from your Address Book, click on '''Addresses'''
#You can choose how to send them, by ticking the boxes beside: '''To''', '''CC (Carbon Copy)''', or '''BCC (Blind Carbon Copy)'''.
#Click on '''Use Addresses'''.
#Next, fill out your '''Subject''' and the body of the message.
#You can also send an attachment, just '''Scroll Down''' to the bottom of the page.
#Beside the '''Attach''' box, Click on '''Browse'''.
#Choose the file.
#Click on '''Add'''
#To complete everything, Click on '''Send''' on the bottom of the page.
*'''Deleting and Moving Mail'''
#From your '''Inbox'''
#Tick the box next to the email(s) of choice.
#To trash your Email(s) Click on '''Delete'''.
#To place your Email(s) in a different folder, Click the '''drop-down menu''' and choose the folder you wish to move the Email(s) to.
#Click on '''Move'''
*Here is our Video Tutorial on this: http://hostek.com/tutorials/cpanel-x3-webmail.html

===Create a POP Email Account in cPanel===
#Login to cPanel.
#Click on '''Email Accounts'''.
#There will already be a '''Default POP Email Account''' listed.
#Fill out the boxes labelled: '''Email''', '''Password''', '''Password( Again)'''.
#Be sure to choose the correct domain name (If you have Parked Domain and/or a Addon Domain) ''' '@ drop-down menu' '''.
#You can set the '''Mailbox Quota Limit''' if you wish.
#Click on '''Create'''
#Click on '''No''' (This can be done later.)
*From the '''Email Accounts''' page you can '''Access Webmail''', '''Change Quota''', '''Change Password''', '''Configure Mail Client''', and '''Delete'''.
*'''Note:''' You can make as many POP Email Accounts as your Hosting Plan will allow.
*'''Don't Forget''' to setup your POP Email Accounts in your preferred Email Client. (I.E. Microsoft Outlook, Mozilla Thunderbird, Eudora, etc.)
*Here is our Video Tutorial on this: http://hostek.com/tutorials/cpanel-x3-popemail.html

===Create a Default (Catchall) Email Address in cPanel===
*Logging in to cPanel.
#Click on '''Default Address'''.
#Enter the desired email address in the '''Forward to Email Address''' box.
#Now Click on '''Change'''.
*'''Note:''' All emails sent to an address you have not defined, will go to the email address you enter.
*Here is our Video Tutorial on this - http://hostek.com/tutorials/cpanel-x3-catchall.html

[[Category:Misc-Email]]
[[Category:VPS]]
[[Category:Windows]]

Email

2013-08-21T22:26:11Z

Ricr: /* Email Size Limit (Sending/Receiving) */

__FORCETOC__

==Common Email Issues==
===Unable to Send Email===
If you are unable to send email but can receive mail, then you will need to check the following:
#Make sure your email client has '''SMTP authentication enabled''' - be sure to use your entire email address as the username.
#Try changing your outgoing port to one of our '''alernate SMTP ports''': '''26''' and '''587''' Sometimes ISPs (''Internet Service Providers'') will block the default SMTP port (''25''), so it is necessary to change to one of the alternate SMTP ports.

==Email Size Limit (Sending/Receiving)==
For shared accounts, the limit for sending AND receiving is 50MB in size.

For VPS customers with SmarterMail, you can control the size of the sending limit to accommodate your needs.

== Email Blacklist Management (VPS) ==

===Blacklist check - VPS ONLY===

Go to http://mxtoolbox.com/blacklists.aspx and use server's IP address. Make sure to click "Check All Blacklists" link.

===Delisting from Comcast - VPS ONLY===

URL:
http://www.comcastsupport.com/Forms/NET/blockedprovider.asp

Steps:
#Fill out the forum correctly and accurately and click on the '''Submit''' tab.

To check for blacklist go to: http://mxtoolbox.com/blacklists.aspx

===Delisting from AOL - VPS ONLY===

'''Check IP reputation'''
*http://postmaster.aol.com/Reputation.php

'''Feedback loop application'''

*URL: http://postmaster.info.aol.com/SupportRequest.FBL.php
**Note: this does NOT apply to shared hosting accounts. We alread have setup a feedback loop for the Outbound IP Address of our mail servers.

'''Request for Removal'''
URL: http://postmaster.aol.com/SupportRequest.php

Steps:
# Check the headers from the bounce and see what the error was.
# Once at the link above scroll down to the drop down and select Other Issues
# Click Next
# Find the error in the drop down menu and click Next.
# Fill out the Form with the information required. Use Support Email and phone numbers.
# In the Comments or Notes field, please let them know we have looked into it and taken care of the spammer or placed further filters. If we do not the IP will not be de-listed.

AOL will send an email saying they have received our request and that they will look into it.

===Delisting from Barracuda - VPS ONLY===

URL: https://www.barracudanetworks.com/support/

Steps:
Support Ticket, Phone number, and Live chat can be found in the link above.

#Email/Phone Number will be listed under "Corporate Headquarters Support Office".
#Live Chat can be found on the right side of the screen floating.

===Delisting from Live.com (Hotmail) - VPS ONLY===

*Go to https://support.msn.com/eform.aspx?productKey=edfsmsbl2&ct=eformts&scrx=1 and fill out the delistment form

*For addtional information on hotmail failed delivery codes: http://mail.live.com/mail/troubleshooting.aspx

===Delisting from Spamhaus-zen - VPS ONLY===

When trying to remove our IP Address from this blacklist you can view the URL below which will tell you if the IP is currently blocked.

URL: http://www.spamhaus.org/lookup/

Steps: If the IP Address is listed then the search results for the IP will provide you with a URL to follow to get that specific IP de-listed. Follow the steps provided within the URL and make sure you provide them with a good description of the steps we have taken to ensure this does not happen again ( I.E. we removed the users that was sending spam, added some extra filters, ect. ).

===Delisting from Yahoo - VPS ONLY===

URL: http://io.help.yahoo.com/contact/index?locale=en_US&y=PROD_MAIL&page=contact

Steps:
# Use the following options after going to the link above:
##Mail
##Mail
##Postmaster
##SMTP Error - Blocked or delayed mail
# Fill out any forms that are required

==SmarterMail - Addon Domains==
With our Windows Unlimited account, you can add multiple domains that are your domains. Since all the domains in the account apply to a single account holder, each added add-on domain will be setup as a Domain Alias in SmarterMail.

Example, if you have domain1.com as the main domain, and you add domain2.com as another domain in the account, all email functions via WCP will be done via the domain1.com management interface. If you setup an email account John.Smith@domain1.com then you will be able to send and receive via John.Smith@domain2.com also. These would not be separate email accounts; they would be one in the same.

If you need separate email accounts, meaning like sales@domain1.com and sales@domain2.com going to different people, then you would need a separate hosting account or a reseller account.

==SmarterMail - WebMail Functions==
===How to Create a Folder in SmarterMail===
#Sign in to '''SmarterMail'''.
#Click on the '''Mail''' icon.
#Click on '''Actions''' (On the far-left side of the light-blue bar.)
#Click on '''New Folder'''.
#Name your folder.
*You can access any folders you create by Clicking on the '''+''' button next to '''Inbox'''.

===How to Preform a Mass Deletion in SmarterMail===
#Sign in to '''SmarterMail'''.
#Click on the '''Mail''' icon.
#Select the '''appropriate''' inbox.
#Click on '''Delete'''.
#Select '''Delete All Messages in Folder'''.
*If you want to save certain emails, please follow '''How to Move Emails to a Folder'''.

===How to Move Emails to a Folder in SmarterMail===
#Sign in to '''SmarterMail'''.
#Click on the '''Mail''' icon.
#Select the '''appropriate''' inbox.
#Tick all of the '''appropriate''' emails.
#Click on '''Actions''' (Above the Emails).
#Select '''Move'''.
#Specify the '''folder''' of choice (You might have to find it by Clicking on the '''+''' next to '''Inbox''').

==cPanel Email==
===Webmail in cPanel===
*'''Accessing Webmail'''
#Log in to '''cPanel''' ( or from http://www.yourdomain.com/webmail/ )
#Click on '''Webmail'''.
#Click on '''Go to Webmail Login'''.
#Choose one of the three available Webmail Programs: '''1)NeoMail 2)Horde 3)SquirrelMail'''
#For this tutorial we will use '''SquirrelMail,''' but all three are fairly similar.
#From the main screen Click on '''Options'''. (From here you can change many settings within your Webmail.)
*'''Note:''' You do not have to login to cPanel in order to access your Webmail.
*'''Creating Folders and Sub-folders'''
#While in the '''Options''' menu, Click on '''Folders'''.
#Place the desired name into the '''box''' below the '''Create a Folder''' title.
#If you already have a folder created, you can use the '''drop-down menu''' right below the name box, to choose a sub-folder location.
#Click on '''Create'''.
#In order to see the new folder listed, Click on '''Refresh Folder List'''.
*'''Note:''' You can create as many folders as you need.
*'''Adding an Entry to the Address Book'''
#While in the '''Options''' menu, Click on '''Addresses'''.
#All of the fields are required, except for the 'Additional Information' box.
#Click '''Add Address'''
*'''Composing Email'''
#While in the '''Options''' menu, Click on '''Compose'''.
#To select a Email Address from your Address Book, click on '''Addresses'''
#You can choose how to send them, by ticking the boxes beside: '''To''', '''CC (Carbon Copy)''', or '''BCC (Blind Carbon Copy)'''.
#Click on '''Use Addresses'''.
#Next, fill out your '''Subject''' and the body of the message.
#You can also send an attachment, just '''Scroll Down''' to the bottom of the page.
#Beside the '''Attach''' box, Click on '''Browse'''.
#Choose the file.
#Click on '''Add'''
#To complete everything, Click on '''Send''' on the bottom of the page.
*'''Deleting and Moving Mail'''
#From your '''Inbox'''
#Tick the box next to the email(s) of choice.
#To trash your Email(s) Click on '''Delete'''.
#To place your Email(s) in a different folder, Click the '''drop-down menu''' and choose the folder you wish to move the Email(s) to.
#Click on '''Move'''
*Here is our Video Tutorial on this: http://hostek.com/tutorials/cpanel-x3-webmail.html

===Create a POP Email Account in cPanel===
#Login to cPanel.
#Click on '''Email Accounts'''.
#There will already be a '''Default POP Email Account''' listed.
#Fill out the boxes labelled: '''Email''', '''Password''', '''Password( Again)'''.
#Be sure to choose the correct domain name (If you have Parked Domain and/or a Addon Domain) ''' '@ drop-down menu' '''.
#You can set the '''Mailbox Quota Limit''' if you wish.
#Click on '''Create'''
#Click on '''No''' (This can be done later.)
*From the '''Email Accounts''' page you can '''Access Webmail''', '''Change Quota''', '''Change Password''', '''Configure Mail Client''', and '''Delete'''.
*'''Note:''' You can make as many POP Email Accounts as your Hosting Plan will allow.
*'''Don't Forget''' to setup your POP Email Accounts in your preferred Email Client. (I.E. Microsoft Outlook, Mozilla Thunderbird, Eudora, etc.)
*Here is our Video Tutorial on this: http://hostek.com/tutorials/cpanel-x3-popemail.html

===Create a Default (Catchall) Email Address in cPanel===
*Logging in to cPanel.
#Click on '''Default Address'''.
#Enter the desired email address in the '''Forward to Email Address''' box.
#Now Click on '''Change'''.
*'''Note:''' All emails sent to an address you have not defined, will go to the email address you enter.
*Here is our Video Tutorial on this - http://hostek.com/tutorials/cpanel-x3-catchall.html

[[Category:Misc-Email]]
[[Category:VPS]]
[[Category:Windows]]

SSH

2013-08-07T23:25:35Z

Ricr: /* SSH */ http://www.securitytools.net/mirrors/putty/ - this link no longer exists, so was removed.

==SSH==
The dedicated IP and port for SSH access on Linux VPS servers will be included in the email with server details. Alternatively we have an alternate port which can be used for SSH however this will need to be configured. Please email support for the alternate port number and follow the steps below.

==Configuring alternate SSH port for your VPS==
*'''NOTE''' You must be familiar with editing Linux text files from a command prompt to proceed.

#Contact support for the alternate SSH port to use.
#:If you have requested your VPS to not be behind our perimiter firewall and you are 100% managing your own firewall, then you can use any TCP port that you wish
#Add the alternate TCP port to the cPanel firewall:
##Log into WHM of your server
##Scroll down and select ''ConfigServer Security&Firewall''
##Click ''Firewall Configuration''
##Edit the TCP_IN line, adding the alternate SSH port, being careful to have comma before and after the number
##*Pay close attention to the formatting of the current entries in this line. Syntax errors will result in your VPS firewall failing to restart
##Click Change button at the bottom
#Configure SSH to use the new port:
##SSH into your VPS on the default port 22
##Edit the /etc/ssh/sshd_config file
##Change the line "Port 22" to "Port ####" (without quotes) where #### is the alternate port
##Save your changes
##Run the following command to restart the ssh service:
##:''service sshd restart''
##*'''NOTE''' Do not disconnect your ssh session after restarting the service until you verify with a new session that your changes are successful. Otherwise you will not be able to correct any syntax errors in the sshd_config file
##While your SSH session is still open, launch a new ssh session to your server, connecting on the new port 4805
##*If you get a connection failed, check the /etc/ssh/sshd_config file for syntax errors and correct. Run the command "''service sshd restart''" (without quotes) after making any changes to the sshd_config file.

==Generating SSH Keys==
To generate a new key:
#Click Manage SSH Keys.
#Click the Generate a new Key icon.
#Fill in the appropriate information.
#Click Generate Key to generate the new SSH key and automatically install it to the server.

==View or Download SSH Key==
To view or download a key:
#Click View/Download next to the corresponding key in the appropriate table. You will be directed to a new page.
#Click Download Key to download the key. You can also copy the key and save it on your computer.

==Convert SSH private key==
To convert a private key and save it onto the server:
#Enter the key's passphrase into the box.
#Click Convert. You will be directed to a new page.
#Click Download Key to download the converted key to your desktop.

==Authorize and Deauthorize SSH Key==
'''Note: You will need to authorize a key before using it to connect to the server.'''
To authorize or deauthorize a key:
Click Manage Authorization next to the corresponding key in the appropriate table. You will be directed to a new page.
Click Authorize or Deauthorize.

[[Category:Linux-VPS]]

Reseller FAQ

2013-05-02T16:15:44Z

Ricr: /* Does every additional domain get their own email accounts? */

__FORCETOC__

===How will support issues be handled?===

We will support you and you will support your clients. Any issue that your client has, for which you require our assistance, should go from your client to you, then from you to us via our online support ticket system at support.hostek.com.

===Will Clients have their own Control Panel===

Yes. Your clients would have access to a control panel.

The URL would depend on the type of reseller account you have and the platform.

If the reseller account is a Linux Reseller account, you will get the url from your cPanel login that they would need.

If you are a Windows or ColdFusion reseller... 
http://wcp.ezhostingserver.com 
'''NOTE:''' We create a wcp.your_domain.com entry in the DNS for you automatically for this, so if you have the DNS pointed to our servers, your customers can go to http://wcp.your_domain.com to login (using your domain instead of your_domain.com of course)

===Will each resold domain have a unique IP address?===

On our Windows Reseller accounts all domains are able to get a dedicated IP address for no extra charge, but it will need to be requested through our support system at support.hostek.com

On our Linux Reseller accounts there will be an additional $1 per month charge per dedicated IP address requested.

===Can my clients maintain their own email accounts?===

Yes. Your customers will have full access to the web mail administration for their email accounts.

===Can I have my own Name Servers?===

For our reseller customers, yes. We can help you get the Name Servers in place for you to use your own Name Servers for your customers.

===How do I additional a domain to my reseller account?===

You would log into your Control Panel and add the domain. 
Once you are logged in, you can "Add Domain" to your account.

===Does every additional domain get their own email accounts?===

Yes. 
'''Windows and Coldfusion Resellers''' 
Each domain will have a total of 2000MB of e-mail disk space.

'''Linux Resellers''' 
Each domain gets email but the space is part of their hosting space as well.

===How is the disk space of my Reseller Plan divided among my customers?===
That is up to you. You can split up the entire allotment of disk space under your reseller plan among all of your clients however you see fit.
[[Category:Resellers]]

VPS 101

2013-03-20T15:25:55Z

Ricr: /* What is a SAN? */

==What is a VPS?==
'''A virtual private server (VPS)''' is a virtual machine with an allocated portion of resources from a physical server. The VPS behaves similarly to physically hosted machine being completely dedicated to a single customers use, high level of privacy and can be configured as needed.

==What is the Cloud?==
'''Cloud Hosting''' is a term specific to utilizing Cloud Computing to deliver hosting services and is a set of hardware and software configured to share the resources as a pool. A portion of control (resource pool) is provided to the user to scale resources as needed. We provide this scalability (upgrading or downgrading), by request at any time.

==What happens if a physical server fails?==
'''In the event of a complete server failure or a catastrophic event''', it's possible you won't even notice. You may experience a few minute delay (at most) while the VPS is starting up on another physical server. In most cases however we know if a server is having issues, and can live migrate any VPS to a new physical server without any disruption.

==What is a SAN?==
'''Storage Area Network (SAN)''' is a dedicated network for disk storage. This can include multiple storage devices that make up a cluster and are connected to servers by way of a virtual disk adapter. This is completely transparent to the user, the storage (disk space) looks and in many cases performs at a much higher level than a traditional single or multiple physical hard drives. You may hear this term when discussing VPS, because the SAN makes up the default storage (disk space) provided on Virtual Private Servers.

==What are CPU Cores?==
'''The CPU Core on a VPS is a virtual processor''' that correspond to a physical processor "Core" on the server hardware. Choosing a VPS with 2-Cores, means the Operating System (Windows or Linux) will recognize two processors. We enforce careful planning of CPU Cores/Ghz assigned to each VPS so we can maintain the highest flexibility & availability.

==What does GHz mean?==
'''The GHz (speed or frequency) determines how fast the CPUs can process information.''' Increasing the GHz, may also increase the CPU Core count (as of this writing 2.5GHz is the max GHz supported on a single CPU Core), once the physical limit in GHz has been reached additional cores are required to share the processing. Example: 5Ghz (5Ghz / 2.5GHz = 2) requires 2 CPU Cores, 8Ghz (8Ghz / 2.5GHz = 3.2) requires 4 CPU Cores because you must round up to the next whole number (CPU Core Count).

[[Category:VPS]]