Hostek.com Wiki - User contributions [en]

Invoice and Payment

2016-09-08T17:04:59Z

RichmondM: /* How To Get A Hard Copy Of The Invoice */

==How To Get A Hard Copy Of The Invoice==
* Login to the client billing area (https://cp.hostek.com) at the top click on '''Billing'''.
* Click on '''My Invoice'''.
* Click on the '''Invoice Number''' to view and print the invoice.

==How to Get a Password Re-set for the Client Billing Area==
* Go to the client billing area log-in page at https://cp.hostek.com
* There you can request a password re-set if you have the answer to your security question
* If you do not have the security answer send email to billing@hostek.com

==How To Update Your Credit Card==
* Login to the client billing area (https://cp.hostek.com) and follow the '''My Details link'''.
* Or, '''if you have an invoice due''', when logged in you can follow the '''My Invoices link''' to view and pay the invoice. Doing so will retain the card on file for processing of invoices with Card as the Payment Method.

==Payment Methods==
*Credit Card
*Paypal
*BitCoin (requires Sales Manager approval)
*Check in US$ '''for annually billed services'''
*Wire Transfer in US$ '''for annually billed services'''

Prices and Billing are done in USD.

==Automatically Process Payment==
* Our billing system sends e-notice of invoice two weeks prior to the due date.
* If the payment method for the invoice is Card, then on the due date our system will automatically attempt payment to the card on file
* On the due date, our billing system generates e-confirmation of payment or e-notice of decline.
* Please be sure to have @hostek.com added as a safe sender
* Please review all emails received and take appropriate actions when needed, as e-billing is our method.
* To be in compliance with Merchant Guidelines our billing system clears card detail when a charge is decline for specific reasons.
* If your card detail is not in the account, follow the My Details link from within the client billing area (https://cp.hostek.com) to add.

==Delay Payment==
* Login to your client billing area (https://cp.hostek.com).
* Follow the My Invoices link.
* When you have the invoice on-screen, change the payment method to something other than card.
* ***NOTE - if the invoice includes domain name registration and is not paid by the due date, site will go down.
* When you have the payment issue resolved, change the invoice Payment Method back to Card.
* ***NOTE - when you pay an invoice with card, that card is retained on file for future for processing of invoices with Card as the Payment Method.
* ***NOTE*** if payment is not made within 5 days of the due date, late fee automatically applies.
* ***NOTE*** if payment is not made within 14 days of the hosting plan due date, you may experience automated SERVICE INTERRUPTION.

==Make Payments Automatic By Card==
* Login to your client billing area (https://cp.hostek.com) and follow the '''My Details''' link to confirm or input card detail.
* Our billing system generates e-notice of invoice two weeks prior to the due date.
* If the invoice generates with Card as the Payment Method, our system will automatically attempt payment to the card on file.
* Our billing system sends e-confirmation of payment or e-notice of decline on the due date.

==Make Payments Automatic By Paypal==
* Our billing system generates e-notice of invoice two weeks prior to the due date.
* When an invoice is due, login to your client billing area (https://cp.hostek.com) and follow the '''My Invoices link'''.
* Click on the '''invoice number''' to bring the invoice on-screen.
* Make sure PayPal is the Payment Method for the service and that PayPal is reflected in the upper right corner of the invoice.
* Follow on-screen prompts to pay with PayPal and Create a PayPal Subscription payment to billing@hostek.com
* Our billing system sends e-confirmation when payment posts to invoice.

==Pay An Invoice With a Credit Card==
* Login to your client area (https://cp.hostek.com) and follow the '''My Invoices link'''.
* Click on the '''invoice number''' and when the invoice is on-screen, look for '''Pay Now''' in the upper right corner.
* Make sure the Payment Method is Credit Card and follow the on-screen prompts to pay by card.
* Doing so places the card on file for automatic payment of invoices that generate with Card as the payment method.

==Pay Invoice With A different Credit Card (Cards)==
* On invoice due dates, if Card is the payment method, our system automatically attempts payment to the card on file.
* To pay automatically but with two different cards you will need to have separate billing accounts identified by separate email addresses.
* To manually pay with different cards have PayPal as the Payment Method then manually login to the client billing area (https://cp.hostek.com) and follow the My Invoices link to view and pay the invoice.

==Change Mailing Address==
* We do not send any communication at all regarding your domain or service with us through postal mail.
* To change the physical address for the account record, login to the client billing area (https://cp.hostek.com) and follow the My Details link.

[[Category:Billing]]

Client Control Panel

2016-08-09T17:49:37Z

RichmondM: /* How to change the "Security Question" */

__FORCETOC__

==How To Edit/Change My Contact Details==
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click "'''Hello, Your Name!'''" drop down menu in the upper right hand corner, Click "'''Edit Account Detail'''".
#You will see a screen where you can edit all your information.
#Once you are done editing click the "'''Save Changes'''" button at the bottom of the screen

==How to Add a New Contact or additional contacts==
#To login, visit http://cp.hostek.com
#Click "'''Hello, Your Name!'''" drop down menu in the upper right hand corner, Click '''Contacts/Sub-Accounts'''.
#Under '''Choose Contact''' select '''Add New Contact''' in the drop down menu, and click '''Go'''.
#Fill in the information needed.
#You can select which type of emails you want them to receive under the "'''Email Preferences'''" section at the bottom.
#Once you are done click on the "'''Save Changes'''" button at the bottom of the screen.
*To remove a '''Contact/Sub-Account''' follow the steps 1-2.
#Select a contact in '''Choose Contact'''.
#Click on '''Delete Contact''' at the bottom of the page.

==How to add or edit your credit card information==
#To login, visit http://cp.hostek.com
#Username use your Email Address:
#Password use the one provided to you in the welcome e-mail
#Click the "'''Billing'''" tab in the Top upper middle left of the screen., then click the "'''Manage Credit Card'''".
#Put the requested information carefully. Please double check your CC number when imputing it.
#Once you are done click on the "'''Save Changes'''" icon at the bottom of the screen.

==How to change your billing password==
*To change your password
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click the "'''Hello, Your Name'''" in the upper right hand corner, click "'''Change Password'''".
#Enter your Existing Password, then the New Password and confirm the new password.
#Once you are done click on the "'''Save Changes'''" button at the bottom of the screen.

==How to reset your billing password==
*To reset your password
#To login, visit http://cp.hostek.com
#Click on the "'''Request a Password Reset'''" link below the Login.
#Enter the "'''Email Address'''" that we have on file.
#If you have a security question setup then you will need to provide that answer as well. Hit the "'''Submit'''" icon.
#Now the it should say "Validation Email Sent"
#Once you receive the e-mail please click on the URL where it says "To reset your password, please visit the URL below:"

==How to change the "Security Question"==
#To login, visit http://cp.hostek.com
#Username - use your Email Address
#Password - use the one provided to you in the welcome e-mail
#Click the "'''Hello, Your Name'''" in the upper right hand corner, click '''Security Settings'''.
#If you have a security question set, enter the answer.
#Please choose a security question
#Please enter an answer, then confirm your answer.
#Once you are done click on the "'''Save Changes'''" icon at the bottom of the screen.

Note - If you have forgotten the answer to your current security question, contact support for assistance.

==How to Pay an invoice for Paypal and Credit card payments==
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click the '''Billing''' menu at the top and select "'''My Invoices'''".
#You will see a list of all your invoices on your account tracked by a invoice #
#Now find the invoice that you are needing to pay.
#Click on the "'''View Invoice'''" button on the right.
#Once you are in, verify the payment method is set to the correct method.
#Now click on the "'''Pay Now'''" button.
#If you are paying by paypal your paypal login screen should pop up.
#If paying by CC you can "'''Use Existing Card'''" or "'''Enter New Card Information Below'''"
#Make sure your information is set correctly.
#Now click on the "'''Click to Continue'''" icon.
#Proceed with the payment.

==How to Manage My registered Domains in my account==
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click the '''Domains''' menu and select "'''My Domains'''" from the drop-down.
#On this screen you will see a list of your registered/transferred domains, the registration date and the next due date (expiration date).
#To manage your domain name click on the little '''Notebook with a green arrow''' on it to the right middle of the screen.
#Here you can Enable/Disable auto renew. We recommend that you have auto renew enabled.
#If a domain is disabled from auto renew "WARNING! It will therefore expire and become inactive at the end of the current term unless manually renewed."
#To renew a domain right now click on "'''Renew Domain'''" in the '''Domains''' menu.
#Select the domain you are wanting to renew and then click on the "'''Order now'''" button.
#To modify the WHOIS information for a domain names contact please click on the " '''Contact Information'''" Tab.
#Put the information needed and then click '''save'''. We recommend that you leave the administrative contact as us so we can manage the pre domain renewal notices.
#To get the EPP code click on the "'''Get EPP Code'''" Tab.
#To modify the name server for where your domain name points to input the name servers in the middle of the screen where it says Nameserver 1: and Nameserver 1: then click the "'''Save Changes'''" tab right under that.

== How to Disable Auto Renew (or Enable Auto Renew)==
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click the '''Domains''' menu and then "My Domains"
#Click on "Manage Domain" for the domain you would like to modify auto-renew settings
#Click on the "Auto Renew" tab
#The status of your Auto Renew setting will be displayed with a button to Enable/Disable auto-renew

==How to Add New Services==
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click the '''Services''' menu.
#Click '''Order New Services''' or '''View Available Addons'''
#Find the desired service and click '''Order Now'''

==How to order multiple years of Domain Registration==
*Note: If you currently have a due invoice for the Domain's Registration, please contact support to get this cancelled. (https://support.hostek.com/ or email '''support@hostek.com''')
#Firstly, you'll want to log in to your Client Area (here: https://cp.hostek.com/)
#Click on '''Domains'''.
#Select '''Renew Domains'''.
#And then select the amount of years you wish to pay for from the '''drop-down menu''' on the right-side of the '''Domain Name'''.
#Click the '''Order Now''' button.

==How to edit Domain Registration Contact Details==
*If your domain is registered with us, these are steps to change your Domain Contact Details / WHOIS Information.
#Log in to the Client Area (here: https://cp.hostek.com/).
#Click on '''Domains'''.
#Select '''My Domains'''.
#On the right-side of the chosen Domain, you will want to click the '''Down-Arrow''' next to '''Manage Domain'''.
##If your domain is currently in a locked state, please move to the '''Registrar Lock''' tab, and click '''Disable Registrar Lock'''.
#Click '''Edit Contact Information'''.
#Make any changes that you wish.
#Click '''Save Changes''' at the bottom, to ensure that you've kept the differences.
*Note: If you encounter any errors in this process, please contact support and we'll provide you with alternate means. (https://support.hostek.com/ or email us at '''support@hostek.com''')

==Permissions for Sub-Accounts==
#To set permission and restrictions for Sub Accounts follow these steps:
#Log in to the (Billing) Control Panel, here: http://cp.hostek.com/.
#On the '''Home''' page, click '''Update Your Details'''.
#Click on the '''Contacts/Sub-Accounts''' tab.
#Tick '''Activate Sub-Account''' to configure as a sub-account with client area access.
#Tick the boxes next to the settings you would like applied.
#Now set a '''different password''' than the one you used to log in.

*Note: The '''Sub-Accounts''' are '''NOT''' intended for Resellers to set-up for their '''clients'''; these are '''intended''' for individuals like '''business partners''', or '''employees''' that need/should have administrative access.
*Note - There are other Categories you can select from by clicking on the '''Choose another Category''' link at the top.

==Client Control Panel - Video Tutorials==

[http://hostek.com/tutorials/whmcs-1-login.html How to login to your billing control panel]

[http://hostek.com/tutorials/whmcs-10-password.html How to change your password in your billing control panel]

[http://hostek.com/tutorials/whmcs-2-personal.html How to update your personal details in your billing control panel]

[http://hostek.com/tutorials/whmcs-3-billing.html How to update your billing information in your billing control panel]

[http://hostek.com/tutorials/whmcs-4-reviewhosting.html Reviewing your hosting packages in your billing control panel]

[http://hostek.com/tutorials/whmcs-5-domain.html How to register a domain name in your billing control panel]

[http://hostek.com/tutorials/whmcs-6-items.html How to order additional items in your billing control panel]

[http://hostek.com/tutorials/whmcs-7-invoices.html How to pay invoices in your billing control panel]

[http://hostek.com/tutorials/whmcs-9-emails.html Reviewing emails sent to you in your billing control panel]

[[Category:Getting Started]]

Client Control Panel

2016-08-09T17:20:48Z

RichmondM: /* How to change your billing password */

__FORCETOC__

==How To Edit/Change My Contact Details==
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click "'''Hello, Your Name!'''" drop down menu in the upper right hand corner, Click "'''Edit Account Detail'''".
#You will see a screen where you can edit all your information.
#Once you are done editing click the "'''Save Changes'''" button at the bottom of the screen

==How to Add a New Contact or additional contacts==
#To login, visit http://cp.hostek.com
#Click "'''Hello, Your Name!'''" drop down menu in the upper right hand corner, Click '''Contacts/Sub-Accounts'''.
#Under '''Choose Contact''' select '''Add New Contact''' in the drop down menu, and click '''Go'''.
#Fill in the information needed.
#You can select which type of emails you want them to receive under the "'''Email Preferences'''" section at the bottom.
#Once you are done click on the "'''Save Changes'''" button at the bottom of the screen.
*To remove a '''Contact/Sub-Account''' follow the steps 1-2.
#Select a contact in '''Choose Contact'''.
#Click on '''Delete Contact''' at the bottom of the page.

==How to add or edit your credit card information==
#To login, visit http://cp.hostek.com
#Username use your Email Address:
#Password use the one provided to you in the welcome e-mail
#Click the "'''Billing'''" tab in the Top upper middle left of the screen., then click the "'''Manage Credit Card'''".
#Put the requested information carefully. Please double check your CC number when imputing it.
#Once you are done click on the "'''Save Changes'''" icon at the bottom of the screen.

==How to change your billing password==
*To change your password
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click the "'''Hello, Your Name'''" in the upper right hand corner, click "'''Change Password'''".
#Enter your Existing Password, then the New Password and confirm the new password.
#Once you are done click on the "'''Save Changes'''" button at the bottom of the screen.

==How to reset your billing password==
*To reset your password
#To login, visit http://cp.hostek.com
#Click on the "'''Request a Password Reset'''" link below the Login.
#Enter the "'''Email Address'''" that we have on file.
#If you have a security question setup then you will need to provide that answer as well. Hit the "'''Submit'''" icon.
#Now the it should say "Validation Email Sent"
#Once you receive the e-mail please click on the URL where it says "To reset your password, please visit the URL below:"

==How to change the "Security Question"==
#To login, visit http://cp.hostek.com
#Username - use your Email Address
#Password - use the one provided to you in the welcome e-mail
#Click the "'''Update Your Details'''" to the right of '''Account Information''' then click the "'''Change Security Question'''" on the middle screen menu bar.
#If you have a security question set, enter the answer.
#Please choose a security question
#Please enter an answer, then confirm your answer.
#Once you are done click on the "'''Save Changes'''" icon at the bottom of the screen.

Note - If you have forgotten the answer to your current security question, contact support for assistance.

==How to Pay an invoice for Paypal and Credit card payments==
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click the '''Billing''' menu at the top and select "'''My Invoices'''".
#You will see a list of all your invoices on your account tracked by a invoice #
#Now find the invoice that you are needing to pay.
#Click on the "'''View Invoice'''" button on the right.
#Once you are in, verify the payment method is set to the correct method.
#Now click on the "'''Pay Now'''" button.
#If you are paying by paypal your paypal login screen should pop up.
#If paying by CC you can "'''Use Existing Card'''" or "'''Enter New Card Information Below'''"
#Make sure your information is set correctly.
#Now click on the "'''Click to Continue'''" icon.
#Proceed with the payment.

==How to Manage My registered Domains in my account==
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click the '''Domains''' menu and select "'''My Domains'''" from the drop-down.
#On this screen you will see a list of your registered/transferred domains, the registration date and the next due date (expiration date).
#To manage your domain name click on the little '''Notebook with a green arrow''' on it to the right middle of the screen.
#Here you can Enable/Disable auto renew. We recommend that you have auto renew enabled.
#If a domain is disabled from auto renew "WARNING! It will therefore expire and become inactive at the end of the current term unless manually renewed."
#To renew a domain right now click on "'''Renew Domain'''" in the '''Domains''' menu.
#Select the domain you are wanting to renew and then click on the "'''Order now'''" button.
#To modify the WHOIS information for a domain names contact please click on the " '''Contact Information'''" Tab.
#Put the information needed and then click '''save'''. We recommend that you leave the administrative contact as us so we can manage the pre domain renewal notices.
#To get the EPP code click on the "'''Get EPP Code'''" Tab.
#To modify the name server for where your domain name points to input the name servers in the middle of the screen where it says Nameserver 1: and Nameserver 1: then click the "'''Save Changes'''" tab right under that.

== How to Disable Auto Renew (or Enable Auto Renew)==
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click the '''Domains''' menu and then "My Domains"
#Click on "Manage Domain" for the domain you would like to modify auto-renew settings
#Click on the "Auto Renew" tab
#The status of your Auto Renew setting will be displayed with a button to Enable/Disable auto-renew

==How to Add New Services==
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click the '''Services''' menu.
#Click '''Order New Services''' or '''View Available Addons'''
#Find the desired service and click '''Order Now'''

==How to order multiple years of Domain Registration==
*Note: If you currently have a due invoice for the Domain's Registration, please contact support to get this cancelled. (https://support.hostek.com/ or email '''support@hostek.com''')
#Firstly, you'll want to log in to your Client Area (here: https://cp.hostek.com/)
#Click on '''Domains'''.
#Select '''Renew Domains'''.
#And then select the amount of years you wish to pay for from the '''drop-down menu''' on the right-side of the '''Domain Name'''.
#Click the '''Order Now''' button.

==How to edit Domain Registration Contact Details==
*If your domain is registered with us, these are steps to change your Domain Contact Details / WHOIS Information.
#Log in to the Client Area (here: https://cp.hostek.com/).
#Click on '''Domains'''.
#Select '''My Domains'''.
#On the right-side of the chosen Domain, you will want to click the '''Down-Arrow''' next to '''Manage Domain'''.
##If your domain is currently in a locked state, please move to the '''Registrar Lock''' tab, and click '''Disable Registrar Lock'''.
#Click '''Edit Contact Information'''.
#Make any changes that you wish.
#Click '''Save Changes''' at the bottom, to ensure that you've kept the differences.
*Note: If you encounter any errors in this process, please contact support and we'll provide you with alternate means. (https://support.hostek.com/ or email us at '''support@hostek.com''')

==Permissions for Sub-Accounts==
#To set permission and restrictions for Sub Accounts follow these steps:
#Log in to the (Billing) Control Panel, here: http://cp.hostek.com/.
#On the '''Home''' page, click '''Update Your Details'''.
#Click on the '''Contacts/Sub-Accounts''' tab.
#Tick '''Activate Sub-Account''' to configure as a sub-account with client area access.
#Tick the boxes next to the settings you would like applied.
#Now set a '''different password''' than the one you used to log in.

*Note: The '''Sub-Accounts''' are '''NOT''' intended for Resellers to set-up for their '''clients'''; these are '''intended''' for individuals like '''business partners''', or '''employees''' that need/should have administrative access.
*Note - There are other Categories you can select from by clicking on the '''Choose another Category''' link at the top.

==Client Control Panel - Video Tutorials==

[http://hostek.com/tutorials/whmcs-1-login.html How to login to your billing control panel]

[http://hostek.com/tutorials/whmcs-10-password.html How to change your password in your billing control panel]

[http://hostek.com/tutorials/whmcs-2-personal.html How to update your personal details in your billing control panel]

[http://hostek.com/tutorials/whmcs-3-billing.html How to update your billing information in your billing control panel]

[http://hostek.com/tutorials/whmcs-4-reviewhosting.html Reviewing your hosting packages in your billing control panel]

[http://hostek.com/tutorials/whmcs-5-domain.html How to register a domain name in your billing control panel]

[http://hostek.com/tutorials/whmcs-6-items.html How to order additional items in your billing control panel]

[http://hostek.com/tutorials/whmcs-7-invoices.html How to pay invoices in your billing control panel]

[http://hostek.com/tutorials/whmcs-9-emails.html Reviewing emails sent to you in your billing control panel]

[[Category:Getting Started]]

Client Control Panel

2016-08-09T17:08:29Z

RichmondM: /* How to Add a New Contact or additional contacts */

__FORCETOC__

==How To Edit/Change My Contact Details==
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click "'''Hello, Your Name!'''" drop down menu in the upper right hand corner, Click "'''Edit Account Detail'''".
#You will see a screen where you can edit all your information.
#Once you are done editing click the "'''Save Changes'''" button at the bottom of the screen

==How to Add a New Contact or additional contacts==
#To login, visit http://cp.hostek.com
#Click "'''Hello, Your Name!'''" drop down menu in the upper right hand corner, Click '''Contacts/Sub-Accounts'''.
#Under '''Choose Contact''' select '''Add New Contact''' in the drop down menu, and click '''Go'''.
#Fill in the information needed.
#You can select which type of emails you want them to receive under the "'''Email Preferences'''" section at the bottom.
#Once you are done click on the "'''Save Changes'''" button at the bottom of the screen.
*To remove a '''Contact/Sub-Account''' follow the steps 1-2.
#Select a contact in '''Choose Contact'''.
#Click on '''Delete Contact''' at the bottom of the page.

==How to add or edit your credit card information==
#To login, visit http://cp.hostek.com
#Username use your Email Address:
#Password use the one provided to you in the welcome e-mail
#Click the "'''Billing'''" tab in the Top upper middle left of the screen., then click the "'''Manage Credit Card'''".
#Put the requested information carefully. Please double check your CC number when imputing it.
#Once you are done click on the "'''Save Changes'''" icon at the bottom of the screen.

==How to change your billing password==
*To change your password
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click the "'''Update Your Details'''" tab to the right of '''Account Information'''., then click "'''Change Password'''" on the middle screen menu bar.
#Enter your Existing Password, then the New Password and confirm the new password.
#Once you are done click on the "'''Save Changes'''" button at the bottom of the screen.

==How to reset your billing password==
*To reset your password
#To login, visit http://cp.hostek.com
#Click on the "'''Request a Password Reset'''" link below the Login.
#Enter the "'''Email Address'''" that we have on file.
#If you have a security question setup then you will need to provide that answer as well. Hit the "'''Submit'''" icon.
#Now the it should say "Validation Email Sent"
#Once you receive the e-mail please click on the URL where it says "To reset your password, please visit the URL below:"

==How to change the "Security Question"==
#To login, visit http://cp.hostek.com
#Username - use your Email Address
#Password - use the one provided to you in the welcome e-mail
#Click the "'''Update Your Details'''" to the right of '''Account Information''' then click the "'''Change Security Question'''" on the middle screen menu bar.
#If you have a security question set, enter the answer.
#Please choose a security question
#Please enter an answer, then confirm your answer.
#Once you are done click on the "'''Save Changes'''" icon at the bottom of the screen.

Note - If you have forgotten the answer to your current security question, contact support for assistance.

==How to Pay an invoice for Paypal and Credit card payments==
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click the '''Billing''' menu at the top and select "'''My Invoices'''".
#You will see a list of all your invoices on your account tracked by a invoice #
#Now find the invoice that you are needing to pay.
#Click on the "'''View Invoice'''" button on the right.
#Once you are in, verify the payment method is set to the correct method.
#Now click on the "'''Pay Now'''" button.
#If you are paying by paypal your paypal login screen should pop up.
#If paying by CC you can "'''Use Existing Card'''" or "'''Enter New Card Information Below'''"
#Make sure your information is set correctly.
#Now click on the "'''Click to Continue'''" icon.
#Proceed with the payment.

==How to Manage My registered Domains in my account==
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click the '''Domains''' menu and select "'''My Domains'''" from the drop-down.
#On this screen you will see a list of your registered/transferred domains, the registration date and the next due date (expiration date).
#To manage your domain name click on the little '''Notebook with a green arrow''' on it to the right middle of the screen.
#Here you can Enable/Disable auto renew. We recommend that you have auto renew enabled.
#If a domain is disabled from auto renew "WARNING! It will therefore expire and become inactive at the end of the current term unless manually renewed."
#To renew a domain right now click on "'''Renew Domain'''" in the '''Domains''' menu.
#Select the domain you are wanting to renew and then click on the "'''Order now'''" button.
#To modify the WHOIS information for a domain names contact please click on the " '''Contact Information'''" Tab.
#Put the information needed and then click '''save'''. We recommend that you leave the administrative contact as us so we can manage the pre domain renewal notices.
#To get the EPP code click on the "'''Get EPP Code'''" Tab.
#To modify the name server for where your domain name points to input the name servers in the middle of the screen where it says Nameserver 1: and Nameserver 1: then click the "'''Save Changes'''" tab right under that.

== How to Disable Auto Renew (or Enable Auto Renew)==
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click the '''Domains''' menu and then "My Domains"
#Click on "Manage Domain" for the domain you would like to modify auto-renew settings
#Click on the "Auto Renew" tab
#The status of your Auto Renew setting will be displayed with a button to Enable/Disable auto-renew

==How to Add New Services==
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click the '''Services''' menu.
#Click '''Order New Services''' or '''View Available Addons'''
#Find the desired service and click '''Order Now'''

==How to order multiple years of Domain Registration==
*Note: If you currently have a due invoice for the Domain's Registration, please contact support to get this cancelled. (https://support.hostek.com/ or email '''support@hostek.com''')
#Firstly, you'll want to log in to your Client Area (here: https://cp.hostek.com/)
#Click on '''Domains'''.
#Select '''Renew Domains'''.
#And then select the amount of years you wish to pay for from the '''drop-down menu''' on the right-side of the '''Domain Name'''.
#Click the '''Order Now''' button.

==How to edit Domain Registration Contact Details==
*If your domain is registered with us, these are steps to change your Domain Contact Details / WHOIS Information.
#Log in to the Client Area (here: https://cp.hostek.com/).
#Click on '''Domains'''.
#Select '''My Domains'''.
#On the right-side of the chosen Domain, you will want to click the '''Down-Arrow''' next to '''Manage Domain'''.
##If your domain is currently in a locked state, please move to the '''Registrar Lock''' tab, and click '''Disable Registrar Lock'''.
#Click '''Edit Contact Information'''.
#Make any changes that you wish.
#Click '''Save Changes''' at the bottom, to ensure that you've kept the differences.
*Note: If you encounter any errors in this process, please contact support and we'll provide you with alternate means. (https://support.hostek.com/ or email us at '''support@hostek.com''')

==Permissions for Sub-Accounts==
#To set permission and restrictions for Sub Accounts follow these steps:
#Log in to the (Billing) Control Panel, here: http://cp.hostek.com/.
#On the '''Home''' page, click '''Update Your Details'''.
#Click on the '''Contacts/Sub-Accounts''' tab.
#Tick '''Activate Sub-Account''' to configure as a sub-account with client area access.
#Tick the boxes next to the settings you would like applied.
#Now set a '''different password''' than the one you used to log in.

*Note: The '''Sub-Accounts''' are '''NOT''' intended for Resellers to set-up for their '''clients'''; these are '''intended''' for individuals like '''business partners''', or '''employees''' that need/should have administrative access.
*Note - There are other Categories you can select from by clicking on the '''Choose another Category''' link at the top.

==Client Control Panel - Video Tutorials==

[http://hostek.com/tutorials/whmcs-1-login.html How to login to your billing control panel]

[http://hostek.com/tutorials/whmcs-10-password.html How to change your password in your billing control panel]

[http://hostek.com/tutorials/whmcs-2-personal.html How to update your personal details in your billing control panel]

[http://hostek.com/tutorials/whmcs-3-billing.html How to update your billing information in your billing control panel]

[http://hostek.com/tutorials/whmcs-4-reviewhosting.html Reviewing your hosting packages in your billing control panel]

[http://hostek.com/tutorials/whmcs-5-domain.html How to register a domain name in your billing control panel]

[http://hostek.com/tutorials/whmcs-6-items.html How to order additional items in your billing control panel]

[http://hostek.com/tutorials/whmcs-7-invoices.html How to pay invoices in your billing control panel]

[http://hostek.com/tutorials/whmcs-9-emails.html Reviewing emails sent to you in your billing control panel]

[[Category:Getting Started]]

Client Control Panel

2016-08-09T16:58:02Z

RichmondM: /* How To Edit/Change My Contact Details */

__FORCETOC__

==How To Edit/Change My Contact Details==
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click "'''Hello, Your Name!'''" drop down menu in the upper right hand corner, Click "'''Edit Account Detail'''".
#You will see a screen where you can edit all your information.
#Once you are done editing click the "'''Save Changes'''" button at the bottom of the screen

==How to Add a New Contact or additional contacts==
#To login, visit http://cp.hostek.com
#Click the "'''Update Your Details'''" link to the right of '''Account Information'''., then click '''Contacts/Sub-Account's'''.
#Under '''Choose Contact''' select '''Add New Contact''' in the drop down menu, and click '''Go'''.
#Fill in the information needed.
#You can select which type of emails you want them to receive under the "'''Email Preferences'''" section at the bottom.
#Once you are done click on the "'''Save Changes'''" button at the bottom of the screen.
*To remove a '''Contact/Sub-Account''' follow the steps 1-2.
#Select a contact in '''Choose Contact'''.
#Click on '''Delete Contact''' at the bottom of the page.

==How to add or edit your credit card information==
#To login, visit http://cp.hostek.com
#Username use your Email Address:
#Password use the one provided to you in the welcome e-mail
#Click the "'''Billing'''" tab in the Top upper middle left of the screen., then click the "'''Manage Credit Card'''".
#Put the requested information carefully. Please double check your CC number when imputing it.
#Once you are done click on the "'''Save Changes'''" icon at the bottom of the screen.

==How to change your billing password==
*To change your password
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click the "'''Update Your Details'''" tab to the right of '''Account Information'''., then click "'''Change Password'''" on the middle screen menu bar.
#Enter your Existing Password, then the New Password and confirm the new password.
#Once you are done click on the "'''Save Changes'''" button at the bottom of the screen.

==How to reset your billing password==
*To reset your password
#To login, visit http://cp.hostek.com
#Click on the "'''Request a Password Reset'''" link below the Login.
#Enter the "'''Email Address'''" that we have on file.
#If you have a security question setup then you will need to provide that answer as well. Hit the "'''Submit'''" icon.
#Now the it should say "Validation Email Sent"
#Once you receive the e-mail please click on the URL where it says "To reset your password, please visit the URL below:"

==How to change the "Security Question"==
#To login, visit http://cp.hostek.com
#Username - use your Email Address
#Password - use the one provided to you in the welcome e-mail
#Click the "'''Update Your Details'''" to the right of '''Account Information''' then click the "'''Change Security Question'''" on the middle screen menu bar.
#If you have a security question set, enter the answer.
#Please choose a security question
#Please enter an answer, then confirm your answer.
#Once you are done click on the "'''Save Changes'''" icon at the bottom of the screen.

Note - If you have forgotten the answer to your current security question, contact support for assistance.

==How to Pay an invoice for Paypal and Credit card payments==
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click the '''Billing''' menu at the top and select "'''My Invoices'''".
#You will see a list of all your invoices on your account tracked by a invoice #
#Now find the invoice that you are needing to pay.
#Click on the "'''View Invoice'''" button on the right.
#Once you are in, verify the payment method is set to the correct method.
#Now click on the "'''Pay Now'''" button.
#If you are paying by paypal your paypal login screen should pop up.
#If paying by CC you can "'''Use Existing Card'''" or "'''Enter New Card Information Below'''"
#Make sure your information is set correctly.
#Now click on the "'''Click to Continue'''" icon.
#Proceed with the payment.

==How to Manage My registered Domains in my account==
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click the '''Domains''' menu and select "'''My Domains'''" from the drop-down.
#On this screen you will see a list of your registered/transferred domains, the registration date and the next due date (expiration date).
#To manage your domain name click on the little '''Notebook with a green arrow''' on it to the right middle of the screen.
#Here you can Enable/Disable auto renew. We recommend that you have auto renew enabled.
#If a domain is disabled from auto renew "WARNING! It will therefore expire and become inactive at the end of the current term unless manually renewed."
#To renew a domain right now click on "'''Renew Domain'''" in the '''Domains''' menu.
#Select the domain you are wanting to renew and then click on the "'''Order now'''" button.
#To modify the WHOIS information for a domain names contact please click on the " '''Contact Information'''" Tab.
#Put the information needed and then click '''save'''. We recommend that you leave the administrative contact as us so we can manage the pre domain renewal notices.
#To get the EPP code click on the "'''Get EPP Code'''" Tab.
#To modify the name server for where your domain name points to input the name servers in the middle of the screen where it says Nameserver 1: and Nameserver 1: then click the "'''Save Changes'''" tab right under that.

== How to Disable Auto Renew (or Enable Auto Renew)==
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click the '''Domains''' menu and then "My Domains"
#Click on "Manage Domain" for the domain you would like to modify auto-renew settings
#Click on the "Auto Renew" tab
#The status of your Auto Renew setting will be displayed with a button to Enable/Disable auto-renew

==How to Add New Services==
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click the '''Services''' menu.
#Click '''Order New Services''' or '''View Available Addons'''
#Find the desired service and click '''Order Now'''

==How to order multiple years of Domain Registration==
*Note: If you currently have a due invoice for the Domain's Registration, please contact support to get this cancelled. (https://support.hostek.com/ or email '''support@hostek.com''')
#Firstly, you'll want to log in to your Client Area (here: https://cp.hostek.com/)
#Click on '''Domains'''.
#Select '''Renew Domains'''.
#And then select the amount of years you wish to pay for from the '''drop-down menu''' on the right-side of the '''Domain Name'''.
#Click the '''Order Now''' button.

==How to edit Domain Registration Contact Details==
*If your domain is registered with us, these are steps to change your Domain Contact Details / WHOIS Information.
#Log in to the Client Area (here: https://cp.hostek.com/).
#Click on '''Domains'''.
#Select '''My Domains'''.
#On the right-side of the chosen Domain, you will want to click the '''Down-Arrow''' next to '''Manage Domain'''.
##If your domain is currently in a locked state, please move to the '''Registrar Lock''' tab, and click '''Disable Registrar Lock'''.
#Click '''Edit Contact Information'''.
#Make any changes that you wish.
#Click '''Save Changes''' at the bottom, to ensure that you've kept the differences.
*Note: If you encounter any errors in this process, please contact support and we'll provide you with alternate means. (https://support.hostek.com/ or email us at '''support@hostek.com''')

==Permissions for Sub-Accounts==
#To set permission and restrictions for Sub Accounts follow these steps:
#Log in to the (Billing) Control Panel, here: http://cp.hostek.com/.
#On the '''Home''' page, click '''Update Your Details'''.
#Click on the '''Contacts/Sub-Accounts''' tab.
#Tick '''Activate Sub-Account''' to configure as a sub-account with client area access.
#Tick the boxes next to the settings you would like applied.
#Now set a '''different password''' than the one you used to log in.

*Note: The '''Sub-Accounts''' are '''NOT''' intended for Resellers to set-up for their '''clients'''; these are '''intended''' for individuals like '''business partners''', or '''employees''' that need/should have administrative access.
*Note - There are other Categories you can select from by clicking on the '''Choose another Category''' link at the top.

==Client Control Panel - Video Tutorials==

[http://hostek.com/tutorials/whmcs-1-login.html How to login to your billing control panel]

[http://hostek.com/tutorials/whmcs-10-password.html How to change your password in your billing control panel]

[http://hostek.com/tutorials/whmcs-2-personal.html How to update your personal details in your billing control panel]

[http://hostek.com/tutorials/whmcs-3-billing.html How to update your billing information in your billing control panel]

[http://hostek.com/tutorials/whmcs-4-reviewhosting.html Reviewing your hosting packages in your billing control panel]

[http://hostek.com/tutorials/whmcs-5-domain.html How to register a domain name in your billing control panel]

[http://hostek.com/tutorials/whmcs-6-items.html How to order additional items in your billing control panel]

[http://hostek.com/tutorials/whmcs-7-invoices.html How to pay invoices in your billing control panel]

[http://hostek.com/tutorials/whmcs-9-emails.html Reviewing emails sent to you in your billing control panel]

[[Category:Getting Started]]

Client Control Panel

2016-08-09T16:48:24Z

RichmondM: /* How to add or edit your credit card information */

__FORCETOC__

==How To Edit/Change My Contact Details==
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click the "'''Update Your Details'''" link to the right of "'''Account Information'''".
#You will see a screen where you can edit all your information.
#Once you are done editing click the "'''Save Changes'''" button at the bottom of the screen

==How to Add a New Contact or additional contacts==
#To login, visit http://cp.hostek.com
#Click the "'''Update Your Details'''" link to the right of '''Account Information'''., then click '''Contacts/Sub-Account's'''.
#Under '''Choose Contact''' select '''Add New Contact''' in the drop down menu, and click '''Go'''.
#Fill in the information needed.
#You can select which type of emails you want them to receive under the "'''Email Preferences'''" section at the bottom.
#Once you are done click on the "'''Save Changes'''" button at the bottom of the screen.
*To remove a '''Contact/Sub-Account''' follow the steps 1-2.
#Select a contact in '''Choose Contact'''.
#Click on '''Delete Contact''' at the bottom of the page.

==How to add or edit your credit card information==
#To login, visit http://cp.hostek.com
#Username use your Email Address:
#Password use the one provided to you in the welcome e-mail
#Click the "'''Billing'''" tab in the Top upper middle left of the screen., then click the "'''Manage Credit Card'''".
#Put the requested information carefully. Please double check your CC number when imputing it.
#Once you are done click on the "'''Save Changes'''" icon at the bottom of the screen.

==How to change your billing password==
*To change your password
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click the "'''Update Your Details'''" tab to the right of '''Account Information'''., then click "'''Change Password'''" on the middle screen menu bar.
#Enter your Existing Password, then the New Password and confirm the new password.
#Once you are done click on the "'''Save Changes'''" button at the bottom of the screen.

==How to reset your billing password==
*To reset your password
#To login, visit http://cp.hostek.com
#Click on the "'''Request a Password Reset'''" link below the Login.
#Enter the "'''Email Address'''" that we have on file.
#If you have a security question setup then you will need to provide that answer as well. Hit the "'''Submit'''" icon.
#Now the it should say "Validation Email Sent"
#Once you receive the e-mail please click on the URL where it says "To reset your password, please visit the URL below:"

==How to change the "Security Question"==
#To login, visit http://cp.hostek.com
#Username - use your Email Address
#Password - use the one provided to you in the welcome e-mail
#Click the "'''Update Your Details'''" to the right of '''Account Information''' then click the "'''Change Security Question'''" on the middle screen menu bar.
#If you have a security question set, enter the answer.
#Please choose a security question
#Please enter an answer, then confirm your answer.
#Once you are done click on the "'''Save Changes'''" icon at the bottom of the screen.

Note - If you have forgotten the answer to your current security question, contact support for assistance.

==How to Pay an invoice for Paypal and Credit card payments==
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click the '''Billing''' menu at the top and select "'''My Invoices'''".
#You will see a list of all your invoices on your account tracked by a invoice #
#Now find the invoice that you are needing to pay.
#Click on the "'''View Invoice'''" button on the right.
#Once you are in, verify the payment method is set to the correct method.
#Now click on the "'''Pay Now'''" button.
#If you are paying by paypal your paypal login screen should pop up.
#If paying by CC you can "'''Use Existing Card'''" or "'''Enter New Card Information Below'''"
#Make sure your information is set correctly.
#Now click on the "'''Click to Continue'''" icon.
#Proceed with the payment.

==How to Manage My registered Domains in my account==
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click the '''Domains''' menu and select "'''My Domains'''" from the drop-down.
#On this screen you will see a list of your registered/transferred domains, the registration date and the next due date (expiration date).
#To manage your domain name click on the little '''Notebook with a green arrow''' on it to the right middle of the screen.
#Here you can Enable/Disable auto renew. We recommend that you have auto renew enabled.
#If a domain is disabled from auto renew "WARNING! It will therefore expire and become inactive at the end of the current term unless manually renewed."
#To renew a domain right now click on "'''Renew Domain'''" in the '''Domains''' menu.
#Select the domain you are wanting to renew and then click on the "'''Order now'''" button.
#To modify the WHOIS information for a domain names contact please click on the " '''Contact Information'''" Tab.
#Put the information needed and then click '''save'''. We recommend that you leave the administrative contact as us so we can manage the pre domain renewal notices.
#To get the EPP code click on the "'''Get EPP Code'''" Tab.
#To modify the name server for where your domain name points to input the name servers in the middle of the screen where it says Nameserver 1: and Nameserver 1: then click the "'''Save Changes'''" tab right under that.

== How to Disable Auto Renew (or Enable Auto Renew)==
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click the '''Domains''' menu and then "My Domains"
#Click on "Manage Domain" for the domain you would like to modify auto-renew settings
#Click on the "Auto Renew" tab
#The status of your Auto Renew setting will be displayed with a button to Enable/Disable auto-renew

==How to Add New Services==
#To login, visit http://cp.hostek.com
#Username - use your Email Address:
#Password - use the one provided to you in the welcome e-mail
#Click the '''Services''' menu.
#Click '''Order New Services''' or '''View Available Addons'''
#Find the desired service and click '''Order Now'''

==How to order multiple years of Domain Registration==
*Note: If you currently have a due invoice for the Domain's Registration, please contact support to get this cancelled. (https://support.hostek.com/ or email '''support@hostek.com''')
#Firstly, you'll want to log in to your Client Area (here: https://cp.hostek.com/)
#Click on '''Domains'''.
#Select '''Renew Domains'''.
#And then select the amount of years you wish to pay for from the '''drop-down menu''' on the right-side of the '''Domain Name'''.
#Click the '''Order Now''' button.

==How to edit Domain Registration Contact Details==
*If your domain is registered with us, these are steps to change your Domain Contact Details / WHOIS Information.
#Log in to the Client Area (here: https://cp.hostek.com/).
#Click on '''Domains'''.
#Select '''My Domains'''.
#On the right-side of the chosen Domain, you will want to click the '''Down-Arrow''' next to '''Manage Domain'''.
##If your domain is currently in a locked state, please move to the '''Registrar Lock''' tab, and click '''Disable Registrar Lock'''.
#Click '''Edit Contact Information'''.
#Make any changes that you wish.
#Click '''Save Changes''' at the bottom, to ensure that you've kept the differences.
*Note: If you encounter any errors in this process, please contact support and we'll provide you with alternate means. (https://support.hostek.com/ or email us at '''support@hostek.com''')

==Permissions for Sub-Accounts==
#To set permission and restrictions for Sub Accounts follow these steps:
#Log in to the (Billing) Control Panel, here: http://cp.hostek.com/.
#On the '''Home''' page, click '''Update Your Details'''.
#Click on the '''Contacts/Sub-Accounts''' tab.
#Tick '''Activate Sub-Account''' to configure as a sub-account with client area access.
#Tick the boxes next to the settings you would like applied.
#Now set a '''different password''' than the one you used to log in.

*Note: The '''Sub-Accounts''' are '''NOT''' intended for Resellers to set-up for their '''clients'''; these are '''intended''' for individuals like '''business partners''', or '''employees''' that need/should have administrative access.
*Note - There are other Categories you can select from by clicking on the '''Choose another Category''' link at the top.

==Client Control Panel - Video Tutorials==

[http://hostek.com/tutorials/whmcs-1-login.html How to login to your billing control panel]

[http://hostek.com/tutorials/whmcs-10-password.html How to change your password in your billing control panel]

[http://hostek.com/tutorials/whmcs-2-personal.html How to update your personal details in your billing control panel]

[http://hostek.com/tutorials/whmcs-3-billing.html How to update your billing information in your billing control panel]

[http://hostek.com/tutorials/whmcs-4-reviewhosting.html Reviewing your hosting packages in your billing control panel]

[http://hostek.com/tutorials/whmcs-5-domain.html How to register a domain name in your billing control panel]

[http://hostek.com/tutorials/whmcs-6-items.html How to order additional items in your billing control panel]

[http://hostek.com/tutorials/whmcs-7-invoices.html How to pay invoices in your billing control panel]

[http://hostek.com/tutorials/whmcs-9-emails.html Reviewing emails sent to you in your billing control panel]

[[Category:Getting Started]]

Domain Registration and Domain Name Management

2016-01-08T16:30:20Z

RichmondM: /* How to Register A Domain Name */

==Basic Information==
*When you request that we register a domain name on your behalf, you will be the owner of the domain name (also called the domain name "Registrant"). We will register the domain in your name.
*'''How can I find out if a domain name is available for registration?'''
*'''Use our domain name search tool by clicking [https://cp.hostek.com/cart.php?a=add&domain=register Here]'''
*After registering a domain it typically takes between 24-72 hours for the domain to fully propagate and become accessible on the internet. This is the normal internet propagation time.
*If you had us register a domain name on your behalf, we'll begin sending you renewal notices a month before your domain name is set to expire.

===What is a DNS transfer?===
A DNS transfer is the pointing of your domain name to different nameservers. If you have us register your domain name on your behalf, we will automatically point the domain name to our nameservers.

If the domain name is already registered, you'll need to point the domain name to our nameservers in order for users to find your site on our servers by visiting the domain name in a browser. The domain must also be pointed to our nameservers before your email accounts on our mail server will function.

===How Long Will It Take For My Site To Show?===
*If you are registering a new domain name the site will be available immediately after your order is set up.
*If you are pointing the nameservers to us it can take anywhere from 4 to 48 hours for the changes to completely propagate throughout the Internet.
*If you are transferring a domain to us we recommend changing the nameservers before making the transfer. '''(Domain Registration Transfers can take from 7 to 10 days to complete but nameserver changes will still take effect while your domain is transferring)'''

===What is DNS Propagation?===
DNS propagation is the process in which new server information is updated in throughout the Internet. Since Internet Service Providers cache all DNS information and only update it every few days there is a delay when you make changes to the nameservers for your site. When your site has fully propagated it means that the new information has been updated on all DNS servers on the web and your site will be viewable by anyone on the web.

==Check to see if Domain Name is Available==
Use our domain name search tool by clicking [https://cp.hostek.com/cart.php?a=add&domain=register Here]

==Registrant contact information validation==
*Any domain that is registered or transferred to Hostek will need to be validated upon the purchase or transfer of a domain name or if the registrant's first name or last name has been modified. Should any of these occur, our registrar "OpenSRS" will send an email requiring an affirmative response from the registrant (customer). Failing to receive an affirmative response from the registrant within 15 days will result in the suspension of the name. The name will subsequently be placed on 'ClientHold' status, taking the domain (and related services) offline. If a registrant has already validated their contact information, this process will not be initiated.

==How to Register A Domain Name==
#To register a new domain name, you'll first have to log into your billing account at cp.hostek.com.
#Once logged in, click the '''Domain''' tab from the navigation bar at the top of the page.
#In the drop down, click the '''Register a New Domain''' link under the '''Renew Domain'''. This will take you to a page where you can enter the domain name you wish to register and check for its availability. If the domain shows it is available, click the '''Continue''' button to proceed with the order.
#At this point you can choose whether or not to add ID protection to your order. If you choose to add ID protection, then your contact information will not displayed when a WHOIS lookup is performed on the domain name. This page also lets you choose what name servers you want the domain to use. By default, the system will fill this in with the correct name servers for your hosting plan. If you manage your DNS elsewhere though, this will let you fill in the appropriate name servers. When you click the "Update Cart" button on this page, you'll be taken to the shopping cart.
#On the shopping cart page, you'd click the '''Checkout''' button and verify your billing information and choose the payment type. After you complete the order, you'll need to pay the Invoice that is generated in the '''My Invoices''' section of your account. Once the invoice is paid, our team will register the domain for you and send a confirmation email once complete.

==Domain Extensions and Registration, Transfer, and Renewal Fees==
*'''Domain Registration, Transfer and Renewal fees can be found at our site [http://hostek.com/domainreg.asp Here]'''

*'''To see if a domain is available for registration or transfer or use our domain name search tool by clicking [https://cp.hostek.com/cart.php?a=add&domain=register Here]'''

==Information on .Pro==
*The .pro domains must be at least 4 characters long.
*http://registry.pro/pro/eligibility.shtml
#PRO is an exclusive top-level domain reserved for use exclusively by licensed business and service professionals and entities internationally. All applicants meeting the following qualifications may register a .PRO domain name:
*Provides professional services
*Admitted to or licensed by a government certification body or jurisdictional licensing entity recognized by a governmental body that regularly verifies the accuracy of its data
*In good standing with the licensing authority
*In addition, registrants will be asked to provide the following information related to their professional eligibility:
*Identification
*Contact information
*Profession-specific information such as license number
*To register your .PRO domain name today, please contact one of our authorized registrars
*http://registry.pro/pro/products.shtml (Listed below.)
#What information will RegistryPro require from me to activate my domain?
*You will need to provide:
**Your name
**Your profession
**Your jurisdictional country
**Your licensing authority
**Your license number
**A link to your licensing authority's Web site

==Information on .IT==
*If you live in, or your business is in Italy you must provide the Registrant Fiscal Code
*If you live in, or your business is within a country in the European Union you must enter the Identity Document Number, or the numbers on an official form of identification.

==Transferring a .co.uk==

*In order to transfer a .UK domain to our registrar, you must first contact your current Registrar and ask them to change the IPS Tag to “TUCOWS-CA“.
*If the current Registrar is unable or unwilling to make the change, please contact Nominet directly (http://www.nominet.org.uk) and they will help make the change.

==Transfer Your Domain Name from Another Registrar==
#Unlock the domain at the [https://wiki.hostek.com/Domain_Registration_and_Domain_Name_Management#Unlocking_Domains_at_other_registrars_-_Video_Tutorials other registrars.]
#After unlocking the domain, make sure your contact information for the domain is up-to-date
#Next you'll need to obtain the EPP (transfer authorization) your current registrar. Most registrars have a way to retrieve the code via your online account, but if you do not see this option then contact them directly.
#Once you have the EPP code, log in to your Hostek.com billing account at http://cp.hostek.com
#Enter the domain name you wish to transfer in the text box labeled '''Check Availability of a New Domain''', then hit the green '''Transfer''' button.
#On the next page, click the ''''Click to Continue'''' link
#Here you will enter the domain's EPP code, and if you wish, select the option for '''ID Protection'''. Also, be sure to enter your Hostek.com name servers if you want the domain to point to our servers after the transfer completes.
#Now you will be shown your order details. Please verify they are correct and click the ''''Check Out'''' button to place the order. When you pay the invoice that is generated, our Sales team will verify the order details and initiate the domain name transfer.
#After our team initiates the domain name transfer, you will receive a transfer approval email at the email address you specified in the domain's contact details. (The approval email is sent from OpenSRS.com, our registrar)
#You will need to approve the email from OpenSRS.com and re-enter the EPP code if they ask you to. The domain name transfer will complete within 7-14 days after you approve the transfer.

==Transfer Your Domain to a Different Registrar==
A registrar transfer is the moving a domain name from one registrar to another. A registrar is the company that actually registers a domain name.
#You will need to log into your billing control panel at https://cp.hostek.com
#Click on the domains drop-down menu and click "My Domains".
#Scroll down to your domain name and click "Manage Domain"
#Click the "Registrar Lock" tab, then click the "Disable Registrar Lock" button.
#Click on the "Management Tools" drop-down menu and select "Contact Information"
#You will need to update the Admin contact email address to an email address that you can receive emails at and click "Save Changes".
#Click "Managenemt Tools" drop-down and select "Get EPP Code". This will display the EPP code that you will need to provide to the registrar you are transferring to.
#Once you have initiated the transfer with the registrar and provided the EPP code you will receive a transfer approval email at the email address you specified.

==How to update domain nameservers in client account==
#You will need to log into your billing control panel at http://cp.hostek.com.
#Click on '''My Domains''', in the '''Domains''' tab at the menu bar.
#Click on the '''Manage Domain''' tab to the right side of the domain.
#Click on the '''Register Lock''', then the '''Disable Register Lock''' tab.
#Next, click on '''Nameservers''', update the Nameservers and click one the '''Change Nameservers''' tab.
#You will then need to lock the domain back at the "Register Lock''' location.
*NOTE: The registrar lock must be unchecked to make these changes.

==How to Modify your DNS at the Registrar [with Domain Management]==

*In order to use the managed DNS service through OpenSRS, you will need to purchase [https://cp.hostek.com/cart.php?a=add&pid=178 Domain Management]
**'''IMPORTANT:''' This is '''NOT''' necessary if you already have a Hosting Plan for this Domain. If you do, you'll want to modify your DNS inside of your [https://wiki.hostek.com/WCP_(Windows_based_Control_Panel)#DNS_Editor WCP] or [https://documentation.cpanel.net/display/1148Docs/Advanced+DNS+Zone+Editor cPanel]

#Log into your Domain Management area: [http://manage.opensrs.net here] (Or use this URL/Link: http://manage.opensrs.net)
#Click on '''Nameservers/DNS'''
#Change the nameservers to the following:
##ns1.systemdns.com
##ns2.systemdns.com
##ns3.systemdns.com
##Click on '''Save Configuration'''
#[back in the '''Nameservers/DNS''' area] you can click on '''Modify DNS Zone'''
#Enter any desired record, and hit '''Save DNS Record''' when you're done

==Register Nameservers==
If you registered your domain name with Hostek and want to register your own nameservers.

#Create A records pointing to the IP address of the DNS servers you will mirror.
#*Example: ns1.your-domian.com (Name) >> A (Record Type) >> 123.123.123.123 (ip address)
#Submit a support request for the login details for manually editing your registration information including the control to register Name Servers and reference this article.

==Unlocking Domains at other registrars - Video Tutorials==
[http://hostek.com/tutorials/dns_transfer_000domains.html Transferring domain names away from 000domains.com]

[http://hostek.com/tutorials/dns_transfer_123reg.html Transferring domain names away from 123-reg.co.uk]

[http://hostek.com/tutorials/dns_transfer_1and1.html Transferring domain names away from 1and1.com]

[http://hostek.com/tutorials/dns_transfer_domainsite.html Transferring domain names away from domainsite.com]

[http://hostek.com/tutorials/dns_transfer_dotster.html Transferring domain names away from dotster.com]

[http://hostek.com/tutorials/dns_transfer_dynadot.html Transferring domain names away from dynadot.com]

[http://hostek.com/tutorials/dns_transfer_enom.html Transferring domain names away from enom.com]

[http://hostek.com/tutorials/dns_transfer_godaddy.html Transferring domain names away from godaddy.com]

[http://hostek.com/tutorials/dns_transfer_itsyourdomain.html Transferring domain names away from itsyourdomain.com]

[http://hostek.com/tutorials/dns_transfer_melbourneit.html Transferring domain names away from melbourneit.com.au]

[http://hostek.com/tutorials/dns_transfer_namebargain.html Transferring domain names away from namebargain.com]

[http://hostek.com/tutorials/dns_transfer_namecheap.html Transferring domain names away from namecheap.com]

[http://hostek.com/tutorials/dns_transfer_netfirms.html Transferring domain names away from netfirms.ca]

[http://hostek.com/tutorials/dns_transfer_netsol.html Transferring domain names away from networksolutions.com]

[http://hostek.com/tutorials/dns_transfer_opensrs.html Transferring domain names away from opensrs.com]

[http://hostek.com/tutorials/dns_transfer_regfly.html Transferring domain names away from registerfly.com]

[http://hostek.com/tutorials/dns_transfer_register.html Transferring domain names away from register.com]

[http://hostek.com/tutorials/dns_transfer_stargate.html Transferring domain names away from stargate.com]

==Renewing Your Domain Name==
#If auto-renew is enabled for the domain an invoice will be generated 14 days before the expiration date. You can complete the renewal by paying the invoice before the expiration date or it will automatically bill on the actual due date. Note if your payment method is Paypal you will need to pay your invoice either before or on expiration date.
#If you want to renew it prior to the 2 weeks you will need to log into your billing control panel at http://cp.hostek.com, click on '''My Domains,''' then click on the gray button that says '''Manage Domain''' next to the domain you wish to renew and then click on '''Renew Now''' next to Recurring Amount in the Information page.
#This will create an invoice which you will need to go and pay to have the domain renewed.
#If auto-renew is disabled for the domain then click on the renew button. This will generate an invoice for the domain renewal. Once the invoice has been paid the domain will be renewed.
*If you wish to let the domain expire then click on the "Disable Auto Renew"'''Bold text''' NOTE Once auto renew is disabled an invoice will not generate for the domain and it will expire.
*If you disabled auto renew during the 14 days before the expiration date and wish to renew the domain name please click on the "'''Renew Domain'''" icon. (Not "Enable Auto Renew")

==Domain Redemption Period==
*If the domain expires it may still be maintained in the registration database for a 5-day* grace period where it can be renewed at the normal renewal price. During this time all services such as hosting or email will not be active.
*After the grace period it will be deactivated and placed into a 30-day* Redemption Period. The cost to get a domain name out of redemption period is $110.00.
*Once the Redemption Period has elapsed the domain may be registered by another party.
*If your domain is in redemption period and you need to have it renewed. The cost to get a domain name out of redemption period is $110.00
*Here is a link to pay for the domain redemption https://cp.hostek.com/cart.php?a=add&pid=444

==Domain Registration Information vs. Domain Hosting Information==
*Note: This '''mostly''' applies to those who have ordered their Registration through Hostek.com.
#Domain Registration Information and your Domain's Hosting Information are completely separate; and must be maintained two different ways.
#*Registration Information is kept at the Registrar level. Depending on your privacy settings, it is set up much like a Phone Book entry, in that it is Public Ownership Information. Available to lookup around the internet.
#* Your Hosting Information with Hostek.com is kept within our own secure Billing System.
#Here are the respective processes to update each:
#*'''[https://wiki.hostek.com/Client_Control_Panel#How_to_edit_Domain_Registration_Contact_Details Registration Information]'''<br clear=all>'''
#*'''[https://wiki.hostek.com/Client_Control_Panel#How_To_Edit.2FChange_My_Contact_Details Hosting Information]'''<br clear=all>'''

==Push Domains==
*This option means that domains registered in one Opensrs reseller account can be transferred over to another Opensrs reseller without being renewed for another year.
*In order for another reseller to push domains to our account, we need to authorize that reseller by adding their username to our allow list. Without this, any attempt to push domains to your account will fail.
*If you are transferring 1 - 10 domains from the reseller you are under to ours we can handle this for you. All we need is your resellers username and you will need ours. Please request and provide this information in a ticket by sending a email to support@hostek.com
*If you are transferring over 10 domains to us you will need to order each one from your client control panel at https://cp.hostek.com/clientarea.php. (If there is more then 10 you will have to order each domain separately and each one will be charged as a renewal and renewed for another year.)
*If you have a reseller account please contact us about our sub-reseller program.

==How to get the EPP code==

<p>An EPP code is the authorization code that will allow you to initiate a transfer of your domain name from another registrar. Each registrar handles these slightly different. Here is the general process:</p>
*Login to your current registrar that your domain is currently registered at
*Find the domain management section
*Make sure your domain name is unlocked
*Make sure that the admin contact email address is set to something that you have access too
*Now request EPP code (authorization code). You should have a button or a link in the domain management section to do so
*The registrar will email the EPP code to the admin contact email address that is set for your domain.
*If you have problems obtaining it, please contact your registrar.

==How to order multiple years of Domain Registration==
*Note: If you currently have a due invoice for the Domain's Registration, please contact support to get this cancelled. (https://support.hostek.com/ or email '''support@hostek.com''')
#Firstly, you'll want to log in to your Client Area (here: https://cp.hostek.com/)
#Click on '''Domains'''.
#Select '''Renew Domains'''.
#And then select the amount of years you wish to pay for from the '''drop-down menu''' on the right-side of the '''Domain Name'''.
#Click the '''Order Now''' button.

==Order Requirements==

*In order to have a product with us, the domain name's structure must be completely lowercase.

[[Category:Sales]]
[[Category:Domain-Names]]