Hostek.com Wiki - User contributions [en]

Domain Registration and Domain Name Management

2015-11-24T07:40:14Z

DavidC: /* Transfer Your Domain Name from Another Registrar */

==Basic Information==
*When you request that we register a domain name on your behalf, you will be the owner of the domain name (also called the domain name "Registrant"). We will register the domain in your name.
*'''How can I find out if a domain name is available for registration?'''
*'''Use our domain name search tool by clicking [https://cp.hostek.com/cart.php?a=add&domain=register Here]'''
*After registering a domain it typically takes between 24-72 hours for the domain to fully propagate and become accessible on the internet. This is the normal internet propagation time.
*If you had us register a domain name on your behalf, we'll begin sending you renewal notices a month before your domain name is set to expire.

===What is a DNS transfer?===
A DNS transfer is the pointing of your domain name to different nameservers. If you have us register your domain name on your behalf, we will automatically point the domain name to our nameservers.

If the domain name is already registered, you'll need to point the domain name to our nameservers in order for users to find your site on our servers by visiting the domain name in a browser. The domain must also be pointed to our nameservers before your email accounts on our mail server will function.

===How Long Will It Take For My Site To Show?===
*If you are registering a new domain name the site will be available immediately after your order is set up.
*If you are pointing the nameservers to us it can take anywhere from 4 to 48 hours for the changes to completely propagate throughout the Internet.
*If you are transferring a domain to us we recommend changing the nameservers before making the transfer. '''(Domain Registration Transfers can take from 7 to 10 days to complete but nameserver changes will still take effect while your domain is transferring)'''

===What is DNS Propagation?===
DNS propagation is the process in which new server information is updated in throughout the Internet. Since Internet Service Providers cache all DNS information and only update it every few days there is a delay when you make changes to the nameservers for your site. When your site has fully propagated it means that the new information has been updated on all DNS servers on the web and your site will be viewable by anyone on the web.

==Check to see if Domain Name is Available==
Use our domain name search tool by clicking [https://cp.hostek.com/cart.php?a=add&domain=register Here]

==Registrant contact information validation==
*Any domain that is registered or transferred to Hostek will need to be validated upon the purchase or transfer of a domain name or if the registrant's first name or last name has been modified. Should any of these occur, our registrar "OpenSRS" will send an email requiring an affirmative response from the registrant (customer). Failing to receive an affirmative response from the registrant within 15 days will result in the suspension of the name. The name will subsequently be placed on 'ClientHold' status, taking the domain (and related services) offline. If a registrant has already validated their contact information, this process will not be initiated.

==How to Register A Domain Name==
#To register a new domain name, you'll first have to log into your billing account at cp.hostek.com.
#Once logged in, click the '''Order''' link at the bottom of the '''Quick Navigation Links''' at the right hand of your screen.
#On the next page, click the '''Register Domain''' link under the '''Browse Products & Services''' section. This will take you to a page where you can enter the domain name you wish to register and check for its availability. If the domain shows it is available, click the '''Add to cart''' button to proceed with the order.
#At this point you can choose whether or not to add ID protection to your order. If you choose to add ID protection, then your contact information will not displayed when a WHOIS lookup is performed on the domain name. This page also lets you choose what name servers you want the domain to use. By default, the system will fill this in with the correct name servers for your hosting plan. If you manage your DNS elsewhere though, this will let you fill in the appropriate name servers. When you click the "Update Cart" button on this page, you'll be taken to the shopping cart.
#On the shopping cart page, you'd click the '''Checkout''' button and verify your billing information and choose the payment type. After you complete the order, you'll need to pay the Invoice that is generated in the '''My Invoices''' section of your account. Once the invoice is paid, our team will register the domain for you and send a confirmation email once complete.

==Domain Extensions and Registration, Transfer, and Renewal Fees==
*'''Domain Registration, Transfer and Renewal fees can be found at our site [http://hostek.com/domainreg.asp Here]'''

*'''To see if a domain is available for registration or transfer or use our domain name search tool by clicking [https://cp.hostek.com/cart.php?a=add&domain=register Here]'''

==Information on .Pro==
*The .pro domains must be at least 4 characters long.
*http://registry.pro/pro/eligibility.shtml
#PRO is an exclusive top-level domain reserved for use exclusively by licensed business and service professionals and entities internationally. All applicants meeting the following qualifications may register a .PRO domain name:
*Provides professional services
*Admitted to or licensed by a government certification body or jurisdictional licensing entity recognized by a governmental body that regularly verifies the accuracy of its data
*In good standing with the licensing authority
*In addition, registrants will be asked to provide the following information related to their professional eligibility:
*Identification
*Contact information
*Profession-specific information such as license number
*To register your .PRO domain name today, please contact one of our authorized registrars
*http://registry.pro/pro/products.shtml (Listed below.)
#What information will RegistryPro require from me to activate my domain?
*You will need to provide:
**Your name
**Your profession
**Your jurisdictional country
**Your licensing authority
**Your license number
**A link to your licensing authority's Web site

==Information on .IT==
*If you live in, or your business is in Italy you must provide the Registrant Fiscal Code
*If you live in, or your business is within a country in the European Union you must enter the Identity Document Number, or the numbers on an official form of identification.

==Transferring a .co.uk==

*In order to transfer a .UK domain to our registrar, you must first contact your current Registrar and ask them to change the IPS Tag to “TUCOWS-CA“.
*If the current Registrar is unable or unwilling to make the change, please contact Nominet directly (http://www.nominet.org.uk) and they will help make the change.

==Transfer Your Domain Name from Another Registrar==
#Unlock the domain at the [https://wiki.hostek.com/Domain_Registration_and_Domain_Name_Management#Unlocking_Domains_at_other_registrars_-_Video_Tutorials other registrars.]
#After unlocking the domain, make sure your contact information for the domain is up-to-date
#Next you'll need to obtain the EPP (transfer authorization) your current registrar. Most registrars have a way to retrieve the code via your online account, but if you do not see this option then contact them directly.
#Once you have the EPP code, log in to your Hostek.com billing account at http://cp.hostek.com
#Enter the domain name you wish to transfer in the text box labeled '''Check Availability of a New Domain''', then hit the green '''Transfer''' button.
#On the next page, click the ''''Click to Continue'''' link
#Here you will enter the domain's EPP code, and if you wish, select the option for '''ID Protection'''. Also, be sure to enter your Hostek.com name servers if you want the domain to point to our servers after the transfer completes.
#Now you will be shown your order details. Please verify they are correct and click the ''''Check Out'''' button to place the order. When you pay the invoice that is generated, our Sales team will verify the order details and initiate the domain name transfer.
#After our team initiates the domain name transfer, you will receive a transfer approval email at the email address you specified in the domain's contact details. (The approval email is sent from OpenSRS.com, our registrar)
#You will need to approve the email from OpenSRS.com and re-enter the EPP code if they ask you to. The domain name transfer will complete within 7-14 days after you approve the transfer.

==Transfer Your Domain to a Different Registrar==
A registrar transfer is the moving a domain name from one registrar to another. A registrar is the company that actually registers a domain name.
#You will need to log into your billing control panel at https://cp.hostek.com
#Click on the domains drop-down menu and click "My Domains".
#Scroll down to your domain name and click "Manage Domain"
#Click the "Registrar Lock" tab, then click the "Disable Registrar Lock" button.
#Click on the "Management Tools" drop-down menu and select "Contact Information"
#You will need to update the Admin contact email address to an email address that you can receive emails at and click "Save Changes".
#Click "Managenemt Tools" drop-down and select "Get EPP Code". This will display the EPP code that you will need to provide to the registrar you are transferring to.
#Once you have initiated the transfer with the registrar and provided the EPP code you will receive a transfer approval email at the email address you specified.

==How to update domain nameservers in client account==
#You will need to log into your billing control panel at http://cp.hostek.com.
#Click on '''My Domains''', in the '''Domains''' tab at the menu bar.
#Click on the '''Manage Domain''' tab to the right side of the domain.
#Click on the '''Register Lock''', then the '''Disable Register Lock''' tab.
#Next, click on '''Nameservers''', update the Nameservers and click one the '''Change Nameservers''' tab.
#You will then need to lock the domain back at the "Register Lock''' location.
*NOTE: The registrar lock must be unchecked to make these changes.

==How to Modify your DNS at the Registrar [with Domain Management]==

*In order to use the managed DNS service through OpenSRS, you will need to purchase [https://cp.hostek.com/cart.php?a=add&pid=178 Domain Management]
**'''IMPORTANT:''' This is '''NOT''' necessary if you already have a Hosting Plan for this Domain. If you do, you'll want to modify your DNS inside of your [https://wiki.hostek.com/WCP_(Windows_based_Control_Panel)#DNS_Editor WCP] or [https://documentation.cpanel.net/display/1148Docs/Advanced+DNS+Zone+Editor cPanel]

#Log into your Domain Management area: [http://manage.opensrs.net here] (Or use this URL/Link: http://manage.opensrs.net)
#Click on '''Nameservers/DNS'''
#Change the nameservers to the following:
##ns1.systemdns.com
##ns2.systemdns.com
##ns3.systemdns.com
##Click on '''Save Configuration'''
#[back in the '''Nameservers/DNS''' area] you can click on '''Modify DNS Zone'''
#Enter any desired record, and hit '''Save DNS Record''' when you're done

==Register Nameservers==
If you registered your domain name with Hostek and want to register your own nameservers.

#Create A records pointing to the IP address of the DNS servers you will mirror.
#*Example: ns1.your-domian.com (Name) >> A (Record Type) >> 123.123.123.123 (ip address)
#Submit a support request for the login details for manually editing your registration information including the control to register Name Servers and reference this article.

==Unlocking Domains at other registrars - Video Tutorials==
[http://hostek.com/tutorials/dns_transfer_000domains.html Transferring domain names away from 000domains.com]

[http://hostek.com/tutorials/dns_transfer_123reg.html Transferring domain names away from 123-reg.co.uk]

[http://hostek.com/tutorials/dns_transfer_1and1.html Transferring domain names away from 1and1.com]

[http://hostek.com/tutorials/dns_transfer_domainsite.html Transferring domain names away from domainsite.com]

[http://hostek.com/tutorials/dns_transfer_dotster.html Transferring domain names away from dotster.com]

[http://hostek.com/tutorials/dns_transfer_dynadot.html Transferring domain names away from dynadot.com]

[http://hostek.com/tutorials/dns_transfer_enom.html Transferring domain names away from enom.com]

[http://hostek.com/tutorials/dns_transfer_godaddy.html Transferring domain names away from godaddy.com]

[http://hostek.com/tutorials/dns_transfer_itsyourdomain.html Transferring domain names away from itsyourdomain.com]

[http://hostek.com/tutorials/dns_transfer_melbourneit.html Transferring domain names away from melbourneit.com.au]

[http://hostek.com/tutorials/dns_transfer_namebargain.html Transferring domain names away from namebargain.com]

[http://hostek.com/tutorials/dns_transfer_namecheap.html Transferring domain names away from namecheap.com]

[http://hostek.com/tutorials/dns_transfer_netfirms.html Transferring domain names away from netfirms.ca]

[http://hostek.com/tutorials/dns_transfer_netsol.html Transferring domain names away from networksolutions.com]

[http://hostek.com/tutorials/dns_transfer_opensrs.html Transferring domain names away from opensrs.com]

[http://hostek.com/tutorials/dns_transfer_regfly.html Transferring domain names away from registerfly.com]

[http://hostek.com/tutorials/dns_transfer_register.html Transferring domain names away from register.com]

[http://hostek.com/tutorials/dns_transfer_stargate.html Transferring domain names away from stargate.com]

==Renewing Your Domain Name==
#If auto-renew is enabled for the domain an invoice will be generated 14 days before the expiration date. You can complete the renewal by paying the invoice before the expiration date or it will automatically bill on the actual due date. Note if your payment method is Paypal you will need to pay your invoice either before or on expiration date.
#If you want to renew it prior to the 2 weeks you will need to log into your billing control panel at http://cp.hostek.com, click on '''My Domains,''' then click on the gray button that says '''Manage Domain''' next to the domain you wish to renew and then click on '''Renew Now''' next to Recurring Amount in the Information page.
#This will create an invoice which you will need to go and pay to have the domain renewed.
#If auto-renew is disabled for the domain then click on the renew button. This will generate an invoice for the domain renewal. Once the invoice has been paid the domain will be renewed.
*If you wish to let the domain expire then click on the "Disable Auto Renew"'''Bold text''' NOTE Once auto renew is disabled an invoice will not generate for the domain and it will expire.
*If you disabled auto renew during the 14 days before the expiration date and wish to renew the domain name please click on the "'''Renew Domain'''" icon. (Not "Enable Auto Renew")

==Domain Redemption Period==
*If the domain expires it may still be maintained in the registration database for a 5-day* grace period where it can be renewed at the normal renewal price. During this time all services such as hosting or email will not be active.
*After the grace period it will be deactivated and placed into a 30-day* Redemption Period. The cost to get a domain name out of redemption period is $110.00.
*Once the Redemption Period has elapsed the domain may be registered by another party.
*If your domain is in redemption period and you need to have it renewed. The cost to get a domain name out of redemption period is $110.00
*Here is a link to pay for the domain redemption https://cp.hostek.com/cart.php?a=add&pid=286

==Domain Registration Information vs. Domain Hosting Information==
*Note: This '''mostly''' applies to those who have ordered their Registration through Hostek.com.
#Domain Registration Information and your Domain's Hosting Information are completely separate; and must be maintained two different ways.
#*Registration Information is kept at the Registrar level. Depending on your privacy settings, it is set up much like a Phone Book entry, in that it is Public Ownership Information. Available to lookup around the internet.
#* Your Hosting Information with Hostek.com is kept within our own secure Billing System.
#Here are the respective processes to update each:
#*'''[https://wiki.hostek.com/Client_Control_Panel#How_to_edit_Domain_Registration_Contact_Details Registration Information]''' '''
#*'''[https://wiki.hostek.com/Client_Control_Panel#How_To_Edit.2FChange_My_Contact_Details Hosting Information]''' '''

==Push Domains==
*This option means that domains registered in one Opensrs reseller account can be transferred over to another Opensrs reseller without being renewed for another year.
*In order for another reseller to push domains to our account, we need to authorize that reseller by adding their username to our allow list. Without this, any attempt to push domains to your account will fail.
*If you are transferring 1 - 10 domains from the reseller you are under to ours we can handle this for you. All we need is your resellers username and you will need ours. Please request and provide this information in a ticket by sending a email to support@hostek.com
*If you are transferring over 10 domains to us you will need to order each one from your client control panel at https://cp.hostek.com/clientarea.php. (If there is more then 10 you will have to order each domain separately and each one will be charged as a renewal and renewed for another year.)
*If you have a reseller account please contact us about our sub-reseller program.

==How to get the EPP code==

An EPP code is the authorization code that will allow you to initiate a transfer of your domain name from another registrar. Each registrar handles these slightly different. Here is the general process:
*Login to your current registrar that your domain is currently registered at
*Find the domain management section
*Make sure your domain name is unlocked
*Make sure that the admin contact email address is set to something that you have access too
*Now request EPP code (authorization code). You should have a button or a link in the domain management section to do so
*The registrar will email the EPP code to the admin contact email address that is set for your domain.
*If you have problems obtaining it, please contact your registrar.

==How to order multiple years of Domain Registration==
*Note: If you currently have a due invoice for the Domain's Registration, please contact support to get this cancelled. (https://support.hostek.com/ or email '''support@hostek.com''')
#Firstly, you'll want to log in to your Client Area (here: https://cp.hostek.com/)
#Click on '''Domains'''.
#Select '''Renew Domains'''.
#And then select the amount of years you wish to pay for from the '''drop-down menu''' on the right-side of the '''Domain Name'''.
#Click the '''Order Now''' button.

==Order Requirements==

*In order to have a product with us, the domain name's structure must be completely lowercase.

[[Category:Sales]]
[[Category:Domain-Names]]

Billing - Account

2015-07-17T00:14:22Z

2015-07-16T23:28:22Z

Billing - Account

2015-07-16T23:04:54Z

DavidC: Created page with "== Register == Before you can manage your account, you must first register as a new customer. When ordering new services, you will be prompted to either register a new accoun..."

== Register ==

Before you can manage your account, you must first register as a new customer. When ordering new services, you will be prompted to either register a new account or sign into an existing account before checkout. Therefore, you have likely already completed this process. However, should you need to register a new account beforehand, please follow the instructions below.

'''Direct link:''' 
[https://cp.hostek.com/register.php https://cp.hostek.com/register.php]

'''To register a new account:'''

# Open a new browser window or tab
# Navigate to [https://cp.hostek.com https://cp.hostek.com]
# Click on the ''Account'' link on the right of the navigation menu at top
# Select ''Register'' from the dropdown menu that appears
# Fill in the requested information
# Click the ''Register'' button

== Login ==

Before managing your account or services, you must first login to your account. If you are not yet an existing customer you will first need to [https://wiki.hostek.com/Billing#Register Register a New Account]. To login to your account, please follow the instructions below.

'''Direct link:''' 
[https://cp.hostek.com/clientarea.php https://cp.hostek.com/clientarea.php]

'''To login to your account:'''

# Open a new browser window or tab
# Navigate to [https://cp.hostek.com https://cp.hostek.com]
# Fill in the requested information
# Click the ''Login'' button

'''Alternative Method:'''

# Open a new browser window or tab
# Navigate to [https://cp.hostek.com https://cp.hostek.com]
# Click on the ''Account'' link on the right of the navigation menu at top
# Select ''Login'' from the dropdown menu that appears

== Reset Password ==

If you have misplaced or otherwise forgotten, your password, you can easily reset your password to restore access to your account. To reset your password, please follow the instructions below:

'''Direct link:''' 
[https://cp.hostek.com/pwreset.php https://cp.hostek.com/pwreset.php]

'''To reset your password:'''

# Open a new browser window or tab
# Navigate to [https://cp.hostek.com https://cp.hostek.com]
# Click on the ''Request a Password Reset'' at the bottom of the login form
# Enter your email address into the ''Lost Password Reset'' form
# Click the ''Submit'' button
# If prompted, input the answer to your account's security question and click the ''Submit'' button

'''Alternative Method:'''

# Open a new browser window or tab
# Navigate to [https://cp.hostek.com https://cp.hostek.com]
# Click on the ''Account'' link on the right of the navigation menu at top
# Select ''Register'' from the dropdown menu that appears
# Enter your email address into the ''Lost Password Reset'' form
# Click the ''Submit'' button

If you created a security question, you will be prompted to enter the answer to this security question prior to resetting the password. Please note that the answer to this security question is case-sensitive (capitalization is important) and must be entered exactly as it was when created. If you are unable to remember the answer to your security question, please [https://support.hostek.com contact support] for assistance.

A password reset confirmation will be sent to your email address within 5-10 minutes. If you did not receive the message, please check your spam or junk mail folder before requesting another reset and [https://support.hostek.com contact support] if the problem persists.

'''To complete the process:'''

# Click the password reset link to continue in the email message
# Enter your new password
# Confirm your new password by typing it again
# Click the ''Save Changes'' button

Your password is now reset, and you may continue to your account overview by clicking the link below the ''Password Reset Successful'' confirmation message.

== Edit Account Details ==

Keeping your account up-to-date is important to ensure that your services are unnecessarily interrupted. You can view or edit your name, contact information, default payment method and more from the Account Details page of the client area.

'''Direct link:''' 
[https://cp.hostek.com/clientarea.php?action=details https://cp.hostek.com/clientarea.php?action=details]

'''To view/edit your account details:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click on the ''Hello, [Name]!'' link on the right of the navigation menu at top
# Select ''Edit Account Details'' from the dropdown menu that appears
# If necessary, click the ''My Details'' tab from the tab menu at top
# Fill in the requested information
# Click the ''Save Changes'' button at the bottom of the page

'''Alternative Method:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click the ''Update Your Details'' link from the top of your dashboard
# If necessary, click the ''My Details'' tab from the tab menu at top
# Fill in the requested information
# Click the ''Save Changes'' button at the bottom of the page

== Manage Credit Card ==

Keeping your credit card details up-to-date is important to ensure that your services are unnecessarily interrupted. You can can view or edit your credit card information from the Credit Card Details page of the client area.

'''To view/edit your credit card details:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click on the ''Hello, [Name]!'' link on the right of the navigation menu at top
# Select ''Manage Credit Card'' from the dropdown menu that appears
# If necessary, click the ''Credit Card Details'' tab from the tab menu at top
# Fill in the requested information
# Click the ''Save Changes'' button at the bottom of the page

'''Alternative Method:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click the ''Update Your Details'' link from the top of your dashboard
# If necessary, click the ''Credit Card Details'' tab from the tab menu at top
# Fill in the requested information
# Click the ''Save Changes'' button at the bottom of the page

== Contacts/Sub-Accounts ==

Should you want to permit others access to certain aspects of your account or to act on your behalf, you can create contacts or sub-accounts. This is useful, for instance, if you have developers that may need to interact with our support department.

''Note: If a person contacts on your behalf and is not listed as a contact or sub-account associated with your account, '''we cannot''' disclose sensitive information pertaining to your account.''

Contacts are people to whom you have granted privileges to act on your behalf. Unless you share your login credentials for the client area—which is strongly discouraged—contacts do not have access to your billing control panel.

Sub-accounts serve the same purpose as contacts, but are assigned their own login username and password. This permits them to login to the client area with limited access to act on your behalf. At the time a sub-account is created, you will be given the opportunity to define what areas of the client area the user has access to.

'''Direct link:''' 
[https://cp.hostek.com/clientarea.php?action=contacts https://cp.hostek.com/clientarea.php?action=contacts]

'''To manage contact and sub-accounts:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click on the ''Hello, [Name]!'' link on the right of the navigation menu at top
# Select ''Contacts/Sub-Accounts'' from the dropdown menu that appears
# If necessary, click the ''Contact/Sub-Accounts'' tab from the tab menu at top
# If editing an existing contact, select the contact's name from the pull-down menu at top
# Fill in the requested information
# Click the ''Save Changes'' button at the bottom of the page

'''Alternative Method:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click the ''Update Your Details'' link from the top of your dashboard
# If necessary, click the ''Contacts/Sub-Accounts'' tab from the tab menu at top
# If editing an existing contact, select the contact's name from the pull-down menu at top
# Fill in the requested information
# Click the ''Save Changes'' button at the bottom of the page

== Email History ==

For your convenience, a list of all messages dispatched by the client area to you are archived for later review within the billing control panel. To review these messages, follow the instructions below.

'''Direct link:''' 
[https://cp.hostek.com/clientarea.php?action=emails https://cp.hostek.com/clientarea.php?action=emails]

'''To review client area messages:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click on the ''Hello, [Name]!'' link on the right of the navigation menu at top
# Select ''Email History'' from the dropdown menu that appears
# Click the ''View Message'' button to the right of the message you want to review

Depending on the number of messages that have been sent to your account, there may be several pages of results. You can use the ''← Prev Page'' and ''Next Page →'' buttons to view the entire list. To make it easier to find a specific message, you can also click the ''Date Sent'' and ''Message Subject'' table headers to sort by ascending or descending order.

== Change Password ==

''Note: If you believe that your account information has been accessed without your permission or your account has been compromised in any way, please [https://support.hostek.com contact support] immediately.''

For the sake of account security, we recommend periodically changing your client area password. This can be done by following the instructions below.

'''To change your client area password:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click on the ''Hello, [Name]!'' link on the right of the navigation menu at top
# Select ''Change Password'' from the dropdown menu that appears
# If necessary, click the ''Change Password'' tab from the tab menu at top
# Enter your existing password into the field provided
# Enter your new password as requested
# To confirm your new password, retype it in the field provided
# Click the ''Save Changes'' button

'''Alternate Method:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click the ''Update Your Details'' link from the top of your dashboard
# If necessary, click the ''Change Password'' tab from the tab menu at top
# Enter your existing password into the field provided
# Enter your new password as requested
# To confirm your new password, retype it in the field provided
# Click the ''Save Changes'' button

Once your password has been successfully changed, you will be automatically logged out and redirected to the login page where you will need to enter your new account information to access the client area. An email will then be dispatched to the email address on file to confirm the change. This prevents unauthorized changes to your account without your knowledge.

Billing

2015-07-16T14:30:30Z

DavidC: /* Affiliates */

== Overview ==

The client area, or billing control panel, allows you to get an overview of your account, change account information, specify authorized contacts, change your password, manage services and domains, pay invoices, get support, and more.

'''Direct link:''' 
[https://cp.hostek.com https://cp.hostek.com]

''Note: Before entering any personal information, be sure that your browser's address bar is displaying the green lock icon and is pointed to the address above. This signifies that your connection is secure and that your privacy is protected. It is also a good idea to inspect a site's SSL certificate to ensure that the certificate is valid.''

== Account ==

=== Register ===

Before you can manage your account, you must first register as a new customer. When ordering new services, you will be prompted to either register a new account or sign into an existing account before checkout. Therefore, you have likely already completed this process. However, should you need to register a new account beforehand, please follow the instructions below.

'''Direct link:''' 
[https://cp.hostek.com/register.php https://cp.hostek.com/register.php]

'''To register a new account:'''

# Open a new browser window or tab
# Navigate to [https://cp.hostek.com https://cp.hostek.com]
# Click on the ''Account'' link on the right of the navigation menu at top
# Select ''Register'' from the dropdown menu that appears
# Fill in the requested information
# Click the ''Register'' button

=== Login ===

Before managing your account or services, you must first login to your account. If you are not yet an existing customer you will first need to [https://wiki.hostek.com/Billing#Register Register a New Account]. To login to your account, please follow the instructions below.

'''Direct link:''' 
[https://cp.hostek.com/clientarea.php https://cp.hostek.com/clientarea.php]

'''To login to your account:'''

# Open a new browser window or tab
# Navigate to [https://cp.hostek.com https://cp.hostek.com]
# Fill in the requested information
# Click the ''Login'' button

'''Alternative Method:'''

# Open a new browser window or tab
# Navigate to [https://cp.hostek.com https://cp.hostek.com]
# Click on the ''Account'' link on the right of the navigation menu at top
# Select ''Login'' from the dropdown menu that appears

=== Reset Password ===

If you have misplaced or otherwise forgotten, your password, you can easily reset your password to restore access to your account. To reset your password, please follow the instructions below:

'''Direct link:''' 
[https://cp.hostek.com/pwreset.php https://cp.hostek.com/pwreset.php]

'''To reset your password:'''

# Open a new browser window or tab
# Navigate to [https://cp.hostek.com https://cp.hostek.com]
# Click on the ''Request a Password Reset'' at the bottom of the login form
# Enter your email address into the ''Lost Password Reset'' form
# Click the ''Submit'' button
# If prompted, input the answer to your account's security question and click the ''Submit'' button

'''Alternative Method:'''

# Open a new browser window or tab
# Navigate to [https://cp.hostek.com https://cp.hostek.com]
# Click on the ''Account'' link on the right of the navigation menu at top
# Select ''Register'' from the dropdown menu that appears
# Enter your email address into the ''Lost Password Reset'' form
# Click the ''Submit'' button

If you created a security question, you will be prompted to enter the answer to this security question prior to resetting the password. Please note that the answer to this security question is case-sensitive (capitalization is important) and must be entered exactly as it was when created. If you are unable to remember the answer to your security question, please [https://support.hostek.com contact support] for assistance.

A password reset confirmation will be sent to your email address within 5-10 minutes. If you did not receive the message, please check your spam or junk mail folder before requesting another reset and [https://support.hostek.com contact support] if the problem persists.

'''To complete the process:'''

# Click the password reset link to continue in the email message
# Enter your new password
# Confirm your new password by typing it again
# Click the ''Save Changes'' button

Your password is now reset, and you may continue to your account overview by clicking the link below the ''Password Reset Successful'' confirmation message.

=== Edit Account Details ===

Keeping your account up-to-date is important to ensure that your services are unnecessarily interrupted. You can view or edit your name, contact information, default payment method and more from the Account Details page of the client area.

'''Direct link:''' 
[https://cp.hostek.com/clientarea.php?action=details https://cp.hostek.com/clientarea.php?action=details]

'''To view/edit your account details:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click on the ''Hello, [Name]!'' link on the right of the navigation menu at top
# Select ''Edit Account Details'' from the dropdown menu that appears
# If necessary, click the ''My Details'' tab from the tab menu at top
# Fill in the requested information
# Click the ''Save Changes'' button at the bottom of the page

'''Alternative Method:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click the ''Update Your Details'' link from the top of your dashboard
# If necessary, click the ''My Details'' tab from the tab menu at top
# Fill in the requested information
# Click the ''Save Changes'' button at the bottom of the page

=== Manage Credit Card ===

Keeping your credit card details up-to-date is important to ensure that your services are unnecessarily interrupted. You can can view or edit your credit card information from the Credit Card Details page of the client area.

'''To view/edit your credit card details:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click on the ''Hello, [Name]!'' link on the right of the navigation menu at top
# Select ''Manage Credit Card'' from the dropdown menu that appears
# If necessary, click the ''Credit Card Details'' tab from the tab menu at top
# Fill in the requested information
# Click the ''Save Changes'' button at the bottom of the page

'''Alternative Method:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click the ''Update Your Details'' link from the top of your dashboard
# If necessary, click the ''Credit Card Details'' tab from the tab menu at top
# Fill in the requested information
# Click the ''Save Changes'' button at the bottom of the page

=== Contacts/Sub-Accounts ===

Should you want to permit others access to certain aspects of your account or to act on your behalf, you can create contacts or sub-accounts. This is useful, for instance, if you have developers that may need to interact with our support department.

''Note: If a person contacts on your behalf and is not listed as a contact or sub-account associated with your account, '''we cannot''' disclose sensitive information pertaining to your account.''

Contacts are people to whom you have granted privileges to act on your behalf. Unless you share your login credentials for the client area—which is strongly discouraged—contacts do not have access to your billing control panel.

Sub-accounts serve the same purpose as contacts, but are assigned their own login username and password. This permits them to login to the client area with limited access to act on your behalf. At the time a sub-account is created, you will be given the opportunity to define what areas of the client area the user has access to.

'''Direct link:''' 
[https://cp.hostek.com/clientarea.php?action=contacts https://cp.hostek.com/clientarea.php?action=contacts]

'''To manage contact and sub-accounts:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click on the ''Hello, [Name]!'' link on the right of the navigation menu at top
# Select ''Contacts/Sub-Accounts'' from the dropdown menu that appears
# If necessary, click the ''Contact/Sub-Accounts'' tab from the tab menu at top
# If editing an existing contact, select the contact's name from the pull-down menu at top
# Fill in the requested information
# Click the ''Save Changes'' button at the bottom of the page

'''Alternative Method:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click the ''Update Your Details'' link from the top of your dashboard
# If necessary, click the ''Contacts/Sub-Accounts'' tab from the tab menu at top
# If editing an existing contact, select the contact's name from the pull-down menu at top
# Fill in the requested information
# Click the ''Save Changes'' button at the bottom of the page

=== Email History ===

For your convenience, a list of all messages dispatched by the client area to you are archived for later review within the billing control panel. To review these messages, follow the instructions below.

'''Direct link:''' 
[https://cp.hostek.com/clientarea.php?action=emails https://cp.hostek.com/clientarea.php?action=emails]

'''To review client area messages:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click on the ''Hello, [Name]!'' link on the right of the navigation menu at top
# Select ''Email History'' from the dropdown menu that appears
# Click the ''View Message'' button to the right of the message you want to review

Depending on the number of messages that have been sent to your account, there may be several pages of results. You can use the ''← Prev Page'' and ''Next Page →'' buttons to view the entire list. To make it easier to find a specific message, you can also click the ''Date Sent'' and ''Message Subject'' table headers to sort by ascending or descending order.

=== Change Password ===

''Note: If you believe that your account information has been accessed without your permission or your account has been compromised in any way, please [https://support.hostek.com contact support] immediately.''

For the sake of account security, we recommend periodically changing your client area password. This can be done by following the instructions below.

'''To change your client area password:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click on the ''Hello, [Name]!'' link on the right of the navigation menu at top
# Select ''Change Password'' from the dropdown menu that appears
# If necessary, click the ''Change Password'' tab from the tab menu at top
# Enter your existing password into the field provided
# Enter your new password as requested
# To confirm your new password, retype it in the field provided
# Click the ''Save Changes'' button

'''Alternate Method:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click the ''Update Your Details'' link from the top of your dashboard
# If necessary, click the ''Change Password'' tab from the tab menu at top
# Enter your existing password into the field provided
# Enter your new password as requested
# To confirm your new password, retype it in the field provided
# Click the ''Save Changes'' button

Once your password has been successfully changed, you will be automatically logged out and redirected to the login page where you will need to enter your new account information to access the client area. An email will then be dispatched to the email address on file to confirm the change. This prevents unauthorized changes to your account without your knowledge.

== Dashboard ==

The client area dashboard is designed to give you a quick overview of your account and services. It is divided into several areas of interest.

'''Direct link:''' 
[https://cp.hostek.com/clientarea.php https://cp.hostek.com/clientarea.php]

=== Account Information ===

The Account Information section in the top left of the dashboard lists your name and basic contact information. if you need to make changes to this information, click the ''Update Your Details'' link.

=== Account Overview ===

The number of services, domains, support tickets, and referrals, and billing contact is displayed in the Account Overview section at the top right of the client area dashboard. Here you can quickly access items of interest for your account by clicking the ''View »'' link to the right of the item.

=== Control Panel Login ===

If you are a Windows Shared, Windows VPS, or Reseller customer, the ''Login to WCP Control Panel'' button has been provided to allow you to quickly access your domain's [https://wiki.hostek.com/Control_Panels#Windows_Control_Panel_.28WCP.29 Windows Control Panel (WCP)]. This feature is not yet available to Shared Linux or Linux VPS customers.

=== New Domain ===

Whether you are looking to register a new domain, transfer an existing domain, or order new hosting services for a domain you already own, you may do so from the ''Check Availability of a New Domain'' section in the center of the page.

'''To register a new domain:'''

# Enter the domain name you wish to register
# Click the ''Check Availability'' button
# Alternatively click the ''Search Multiple TLDs'' button that appears on the next page to search multiple domain extensions and click the ''Check Availability'' button once more
# Select the checkbox(es) next to the domain(s) you wish to register
# Select the registration options from the pulldown menu to the right of the domain(s)
# Click the ''Order Now'' button
# Continue through the ordering process to complete your order

'''To transfer an existing domain:'''

# Enter the domain name you wish to transfer
# Click the ''Transfer'' button
# Continue through the ordering process to complete your order

'''To purchase hosting without registering or transferring a domain:'''

# Enter the domain name for which you want to purchase hosting for
# Click the ''Order Hosting Only'' button
# Continue through the ordering process to complete your order

=== Overdue Invoices ===

If an invoice is not paid before the due date, it becomes overdue. Services that are overdue will appear near the top of your dashboard with an option to make an immediate payment. To avoid service interruption, you should pay your outstanding invoices as soon as possible.

=== Due Invoices ===

A list of recent invoices is displayed at the bottom of the client area dashboard along with the invoice number, invoice date, due date, total, balance, status, and ''View Invoice'' button. Click the invoice number or ''View Invoice'' button to the right of the invoice to view and/or pay an invoice.

Depending on the number of services associated with your account, there may be several pages of results. You can use the ''← Prev Page'' and ''Next Page →'' buttons to view the entire list. To make it easier to find a specific invoice, you can also click the ''Invoice #'', ''Invoice Date'', ''Due Date'', ''Total'', ''Balance'' and ''Status'' table headers to sort by ascending or descending order.

== Services ==

The client area services menu permits you to add, view, manage, and cancel all of your hosting products and services.

'''Direct link:''' 
[https://cp.hostek.com/clientarea.php?action=products https://cp.hostek.com/clientarea.php?action=products]

=== My Products & Services ===

From the My Products & Services page, you can view and manage existing hosting products.

'''Direct link:''' 
[https://cp.hostek.com/clientarea.php?action=products https://cp.hostek.com/clientarea.php?action=products]

'''To view your products and services:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click the ''Services'' link on the navigation menu at top
# Select ''My Services'' from the dropdown menu that appears

To view or manage an existing product or service, click the domain name under the ''Product/Service'' column or the ''View Details'' button from the right of the domain name.

Depending on the number of products and services associated with your account, there may be several pages of results. You can use the ''← Prev Page'' and ''Next Page →'' buttons to view the entire list. To make it easier to find a specific product or service, you can also click the ''Product/Service'', ''Price'', ''Billing Cycle'', ''Next Due Data'', and ''Status'' table headers to sort by ascending or descending order.

You can also filter the list of products and services by domain by entering a domain name (full or partial) in the ''Enter Domain to Find'' field at the top right and clicking the ''Filter'' button

=== Order New Services ===

If you would like to order new products or services, you may do so from the ''Order New Services'' page.

'''Direct link:''' 
[https://cp.hostek.com/cart.php https://cp.hostek.com/cart.php]

'''To order new products and services:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click the ''Services'' link on the navigation menu at top
# Select ''Order New Services'' from the dropdown menu that appears

You will be taken directly to the ordering system with a list of all products and services available for purchase. Use the categories menu at the top to select the type of product you wish to add. The categories are arranged as follows:

'''SSL Certificates'''

Product Information: 
[https://hostek.com/ssl-certificates.html https://hostek.com/ssl-certificates.html]

Ordering: 
[https://cp.hostek.com/cart.php?gid=16 https://cp.hostek.com/cart.php?gid=16]

For more information, please see the following wiki article:
[https://wiki.hostek.com/SSL_Certificates SSL Certificates]

'''Custom Services'''

Ordering: 
[https://cp.hostek.com/cart.php?gid=17 https://cp.hostek.com/cart.php?gid=17]

For more information, please see the following wiki article:
[https://wiki.hostek.com/Custom_Services Custom Services]

'''Shared Hosting'''

Product Information: 
[https://hostek.com/hosting/shared/best-web-hosting.html https://hostek.com/hosting/shared/best-web-hosting.html]

Ordering: 
[https://cp.hostek.com/cart.php?gid=35 https://cp.hostek.com/cart.php?gid=35]

For more information, please see the following wiki article:
[https://wiki.hostek.com/Shared_Hosting Shared Hosting]

'''Reseller Hosting'''

Product Information: 
[https://hostek.com/hosting/reseller/best-reseller-hosting.html https://hostek.com/hosting/reseller/best-reseller-hosting.html]

Ordering: 
[https://cp.hostek.com/cart.php?gid=20 https://cp.hostek.com/cart.php?gid=20]

For more information, please see the following wiki article:
[https://wiki.hostek.com/Reseller_Hosting Reseller Hosting]

'''Dedicated IP Address'''

Ordering:
[https://cp.hostek.com/cart.php?gid=36 https://cp.hostek.com/cart.php?gid=36]

For more information, please see the following wiki article:
[https://wiki.hostek.com/Dedicated_IP_Address Dedicated IP Address]

'''Product Addons'''

Ordering: 
[https://cp.hostek.com/cart.php?gid=addons https://cp.hostek.com/cart.php?gid=addons]

For more information, please see the following wiki article:
[https://wiki.hostek.com/Product_Addons Product Addons]

'''Domain Renewals'''

Product Information: 
[https://hostek.com/domains.html https://hostek.com/domains.html]

Ordering: 
[https://cp.hostek.com/cart.php?gid=renewals https://cp.hostek.com/cart.php?gid=renewals]

For more information, please see the following wiki article:
[https://wiki.hostek.com/Domain_Renewals Domain Renewals]

'''Register Domain'''

Product Information: 
[https://hostek.com/domains.html https://hostek.com/domains.html]

Ordering: 
[https://cp.hostek.com/cart.php?a=add&domain=register https://cp.hostek.com/cart.php?a=add&domain=register]

For more information, please see the following wiki article:
[https://wiki.hostek.com/Domain_Registrations Domain Registrations]

'''Transfer Domain'''

Product Information: 
[https://hostek.com/domains.html https://hostek.com/domains.html]

Ordering: 
[https://cp.hostek.com/cart.php?a=add&domain=transfer https://cp.hostek.com/cart.php?a=add&domain=transfer]

For more information, please see the following wiki article:
[https://wiki.hostek.com/Domain_Transfers Domain Transfers]

'''View Cart'''

Ordering: 
[https://cp.hostek.com/cart.php?a=view https://cp.hostek.com/cart.php?a=view]

=== View Available Addons ===

All of our hosting packages are designed to be flexible. Whether you are needing additional mailboxes, disk space, database, or the like, you can customize your hosting package to suit your needs.

'''Direct link:''' 
[https://cp.hostek.com/cart.php?gid=addons https://cp.hostek.com/cart.php?gid=addons]

'''To view available product addons:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click the ''Services'' link on the navigation menu at top
# Select ''View Available Addons'' from the dropdown menu that appears

You will be taken directly to the ordering system with a list of all addons that are available for your products and services and can be purchased.

== Domains ==

== Billing ==

== Support ==

Should trouble with any of your products or services arise, our entire team of experienced support personnel is ready and willing to assist you. The client area support menu provides quick access to our ticket system, knowledgebase, and network status bulletin board.

=== Support Tickets ===

You can view existing support tickets or create a new request for support using the instructions below.

'''Direct link:''' 
[https://support.hostek.com https://support.hostek.com]

'''To create a new or view existing tickets:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click the ''Support'' link on the navigation menu at top
# Select ''Tickets'' from the dropdown menu that appears

=== Knowledgebase ===

The knowledgebase contains articles, step-by-step instructions, and video tutorials to assist you in locating a solution for many of the questions or problems you might have.

'''Direct link:''' 
[https://wiki.hostek.com https://wiki.hostek.com]

'''To access the knowledgebase:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click the ''Support'' link on the navigation menu at top
# Select ''Knowledgebase'' from the dropdown menu that appears

=== Network Status ===

The network status bulletin board contains a list of known outages or scheduled maintenance. If you are experiencing an issue with any of your products or services, you should check the network status before contacting support to ensure that we are not already aware of the issue.

'''Direct link:''' 
[https://hostek.com/serverstatus.html https://hostek.com/serverstatus.html]

'''To view the network status:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click the ''Support'' link on the navigation menu at top
# Select ''Network Status'' from the dropdown menu that appears

== Affiliates ==

The client area affiliates menu allows you to view your affiliate statistics, manage referrals, request withdrawals of your affiliate earnings, and copy link and banner code for use.

'''Direct link:''' 
[https://cp.hostek.com/affiliates.php https://cp.hostek.com/affiliates.php]

'''To access your affiliates dashboard:'''
# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click ''Affiliates'' link from the navigation menu at top

=== Referral Link ===

In order to earn affiliate rewards, new referrals must use your unique referral link to sign up. You can view and copy this link at the top of your affiliates dashboard.

=== Statistics ===

Real-time affiliate statistics, including number of referrals, number of signups, conversion rate, and affiliates reward balance, are provided on your affiliates dashboard just below your unique referral link.

=== Referrals ===

A detailed list of your referrals is provided.

Depending on the number of referrals associates with your account, there may be several pages of results. You can use the ''← Prev Page'' and ''Next Page →'' buttons to view the entire list. To make it easier to find a specific referral, you can also click the ''Signup Date'', ''Product/Service'', ''Amount'', ''Commission'', and ''Status'' table headers to sort by ascending or descending order.

=== Link Code ===

The link codes at the bottom of the page contain links to individual products or services offered by Hostek. These link codes are already constructed using your unique referral link and can be copied and pasted right into your website.

=== Banner Code ===

In addition to text links, a number of image banners has also been provided. Like the text links, each banner may pertain to a specific product or service and is constructed with your unique referral link. The banners are hosted by Hostek and do not need to be downloaded. Instead, you need only to copy and paste the banner code into your website.

Billing

2015-07-16T14:29:47Z

DavidC: /* Affiliates */

== Overview ==

The client area, or billing control panel, allows you to get an overview of your account, change account information, specify authorized contacts, change your password, manage services and domains, pay invoices, get support, and more.

'''Direct link:''' 
[https://cp.hostek.com https://cp.hostek.com]

''Note: Before entering any personal information, be sure that your browser's address bar is displaying the green lock icon and is pointed to the address above. This signifies that your connection is secure and that your privacy is protected. It is also a good idea to inspect a site's SSL certificate to ensure that the certificate is valid.''

== Account ==

=== Register ===

Before you can manage your account, you must first register as a new customer. When ordering new services, you will be prompted to either register a new account or sign into an existing account before checkout. Therefore, you have likely already completed this process. However, should you need to register a new account beforehand, please follow the instructions below.

'''Direct link:''' 
[https://cp.hostek.com/register.php https://cp.hostek.com/register.php]

'''To register a new account:'''

# Open a new browser window or tab
# Navigate to [https://cp.hostek.com https://cp.hostek.com]
# Click on the ''Account'' link on the right of the navigation menu at top
# Select ''Register'' from the dropdown menu that appears
# Fill in the requested information
# Click the ''Register'' button

=== Login ===

Before managing your account or services, you must first login to your account. If you are not yet an existing customer you will first need to [https://wiki.hostek.com/Billing#Register Register a New Account]. To login to your account, please follow the instructions below.

'''Direct link:''' 
[https://cp.hostek.com/clientarea.php https://cp.hostek.com/clientarea.php]

'''To login to your account:'''

# Open a new browser window or tab
# Navigate to [https://cp.hostek.com https://cp.hostek.com]
# Fill in the requested information
# Click the ''Login'' button

'''Alternative Method:'''

# Open a new browser window or tab
# Navigate to [https://cp.hostek.com https://cp.hostek.com]
# Click on the ''Account'' link on the right of the navigation menu at top
# Select ''Login'' from the dropdown menu that appears

=== Reset Password ===

If you have misplaced or otherwise forgotten, your password, you can easily reset your password to restore access to your account. To reset your password, please follow the instructions below:

'''Direct link:''' 
[https://cp.hostek.com/pwreset.php https://cp.hostek.com/pwreset.php]

'''To reset your password:'''

# Open a new browser window or tab
# Navigate to [https://cp.hostek.com https://cp.hostek.com]
# Click on the ''Request a Password Reset'' at the bottom of the login form
# Enter your email address into the ''Lost Password Reset'' form
# Click the ''Submit'' button
# If prompted, input the answer to your account's security question and click the ''Submit'' button

'''Alternative Method:'''

# Open a new browser window or tab
# Navigate to [https://cp.hostek.com https://cp.hostek.com]
# Click on the ''Account'' link on the right of the navigation menu at top
# Select ''Register'' from the dropdown menu that appears
# Enter your email address into the ''Lost Password Reset'' form
# Click the ''Submit'' button

If you created a security question, you will be prompted to enter the answer to this security question prior to resetting the password. Please note that the answer to this security question is case-sensitive (capitalization is important) and must be entered exactly as it was when created. If you are unable to remember the answer to your security question, please [https://support.hostek.com contact support] for assistance.

A password reset confirmation will be sent to your email address within 5-10 minutes. If you did not receive the message, please check your spam or junk mail folder before requesting another reset and [https://support.hostek.com contact support] if the problem persists.

'''To complete the process:'''

# Click the password reset link to continue in the email message
# Enter your new password
# Confirm your new password by typing it again
# Click the ''Save Changes'' button

Your password is now reset, and you may continue to your account overview by clicking the link below the ''Password Reset Successful'' confirmation message.

=== Edit Account Details ===

Keeping your account up-to-date is important to ensure that your services are unnecessarily interrupted. You can view or edit your name, contact information, default payment method and more from the Account Details page of the client area.

'''Direct link:''' 
[https://cp.hostek.com/clientarea.php?action=details https://cp.hostek.com/clientarea.php?action=details]

'''To view/edit your account details:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click on the ''Hello, [Name]!'' link on the right of the navigation menu at top
# Select ''Edit Account Details'' from the dropdown menu that appears
# If necessary, click the ''My Details'' tab from the tab menu at top
# Fill in the requested information
# Click the ''Save Changes'' button at the bottom of the page

'''Alternative Method:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click the ''Update Your Details'' link from the top of your dashboard
# If necessary, click the ''My Details'' tab from the tab menu at top
# Fill in the requested information
# Click the ''Save Changes'' button at the bottom of the page

=== Manage Credit Card ===

Keeping your credit card details up-to-date is important to ensure that your services are unnecessarily interrupted. You can can view or edit your credit card information from the Credit Card Details page of the client area.

'''To view/edit your credit card details:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click on the ''Hello, [Name]!'' link on the right of the navigation menu at top
# Select ''Manage Credit Card'' from the dropdown menu that appears
# If necessary, click the ''Credit Card Details'' tab from the tab menu at top
# Fill in the requested information
# Click the ''Save Changes'' button at the bottom of the page

'''Alternative Method:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click the ''Update Your Details'' link from the top of your dashboard
# If necessary, click the ''Credit Card Details'' tab from the tab menu at top
# Fill in the requested information
# Click the ''Save Changes'' button at the bottom of the page

=== Contacts/Sub-Accounts ===

Should you want to permit others access to certain aspects of your account or to act on your behalf, you can create contacts or sub-accounts. This is useful, for instance, if you have developers that may need to interact with our support department.

''Note: If a person contacts on your behalf and is not listed as a contact or sub-account associated with your account, '''we cannot''' disclose sensitive information pertaining to your account.''

Contacts are people to whom you have granted privileges to act on your behalf. Unless you share your login credentials for the client area—which is strongly discouraged—contacts do not have access to your billing control panel.

Sub-accounts serve the same purpose as contacts, but are assigned their own login username and password. This permits them to login to the client area with limited access to act on your behalf. At the time a sub-account is created, you will be given the opportunity to define what areas of the client area the user has access to.

'''Direct link:''' 
[https://cp.hostek.com/clientarea.php?action=contacts https://cp.hostek.com/clientarea.php?action=contacts]

'''To manage contact and sub-accounts:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click on the ''Hello, [Name]!'' link on the right of the navigation menu at top
# Select ''Contacts/Sub-Accounts'' from the dropdown menu that appears
# If necessary, click the ''Contact/Sub-Accounts'' tab from the tab menu at top
# If editing an existing contact, select the contact's name from the pull-down menu at top
# Fill in the requested information
# Click the ''Save Changes'' button at the bottom of the page

'''Alternative Method:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click the ''Update Your Details'' link from the top of your dashboard
# If necessary, click the ''Contacts/Sub-Accounts'' tab from the tab menu at top
# If editing an existing contact, select the contact's name from the pull-down menu at top
# Fill in the requested information
# Click the ''Save Changes'' button at the bottom of the page

=== Email History ===

For your convenience, a list of all messages dispatched by the client area to you are archived for later review within the billing control panel. To review these messages, follow the instructions below.

'''Direct link:''' 
[https://cp.hostek.com/clientarea.php?action=emails https://cp.hostek.com/clientarea.php?action=emails]

'''To review client area messages:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click on the ''Hello, [Name]!'' link on the right of the navigation menu at top
# Select ''Email History'' from the dropdown menu that appears
# Click the ''View Message'' button to the right of the message you want to review

Depending on the number of messages that have been sent to your account, there may be several pages of results. You can use the ''← Prev Page'' and ''Next Page →'' buttons to view the entire list. To make it easier to find a specific message, you can also click the ''Date Sent'' and ''Message Subject'' table headers to sort by ascending or descending order.

=== Change Password ===

''Note: If you believe that your account information has been accessed without your permission or your account has been compromised in any way, please [https://support.hostek.com contact support] immediately.''

For the sake of account security, we recommend periodically changing your client area password. This can be done by following the instructions below.

'''To change your client area password:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click on the ''Hello, [Name]!'' link on the right of the navigation menu at top
# Select ''Change Password'' from the dropdown menu that appears
# If necessary, click the ''Change Password'' tab from the tab menu at top
# Enter your existing password into the field provided
# Enter your new password as requested
# To confirm your new password, retype it in the field provided
# Click the ''Save Changes'' button

'''Alternate Method:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click the ''Update Your Details'' link from the top of your dashboard
# If necessary, click the ''Change Password'' tab from the tab menu at top
# Enter your existing password into the field provided
# Enter your new password as requested
# To confirm your new password, retype it in the field provided
# Click the ''Save Changes'' button

Once your password has been successfully changed, you will be automatically logged out and redirected to the login page where you will need to enter your new account information to access the client area. An email will then be dispatched to the email address on file to confirm the change. This prevents unauthorized changes to your account without your knowledge.

== Dashboard ==

The client area dashboard is designed to give you a quick overview of your account and services. It is divided into several areas of interest.

'''Direct link:''' 
[https://cp.hostek.com/clientarea.php https://cp.hostek.com/clientarea.php]

=== Account Information ===

The Account Information section in the top left of the dashboard lists your name and basic contact information. if you need to make changes to this information, click the ''Update Your Details'' link.

=== Account Overview ===

The number of services, domains, support tickets, and referrals, and billing contact is displayed in the Account Overview section at the top right of the client area dashboard. Here you can quickly access items of interest for your account by clicking the ''View »'' link to the right of the item.

=== Control Panel Login ===

If you are a Windows Shared, Windows VPS, or Reseller customer, the ''Login to WCP Control Panel'' button has been provided to allow you to quickly access your domain's [https://wiki.hostek.com/Control_Panels#Windows_Control_Panel_.28WCP.29 Windows Control Panel (WCP)]. This feature is not yet available to Shared Linux or Linux VPS customers.

=== New Domain ===

Whether you are looking to register a new domain, transfer an existing domain, or order new hosting services for a domain you already own, you may do so from the ''Check Availability of a New Domain'' section in the center of the page.

'''To register a new domain:'''

# Enter the domain name you wish to register
# Click the ''Check Availability'' button
# Alternatively click the ''Search Multiple TLDs'' button that appears on the next page to search multiple domain extensions and click the ''Check Availability'' button once more
# Select the checkbox(es) next to the domain(s) you wish to register
# Select the registration options from the pulldown menu to the right of the domain(s)
# Click the ''Order Now'' button
# Continue through the ordering process to complete your order

'''To transfer an existing domain:'''

# Enter the domain name you wish to transfer
# Click the ''Transfer'' button
# Continue through the ordering process to complete your order

'''To purchase hosting without registering or transferring a domain:'''

# Enter the domain name for which you want to purchase hosting for
# Click the ''Order Hosting Only'' button
# Continue through the ordering process to complete your order

=== Overdue Invoices ===

If an invoice is not paid before the due date, it becomes overdue. Services that are overdue will appear near the top of your dashboard with an option to make an immediate payment. To avoid service interruption, you should pay your outstanding invoices as soon as possible.

=== Due Invoices ===

A list of recent invoices is displayed at the bottom of the client area dashboard along with the invoice number, invoice date, due date, total, balance, status, and ''View Invoice'' button. Click the invoice number or ''View Invoice'' button to the right of the invoice to view and/or pay an invoice.

Depending on the number of services associated with your account, there may be several pages of results. You can use the ''← Prev Page'' and ''Next Page →'' buttons to view the entire list. To make it easier to find a specific invoice, you can also click the ''Invoice #'', ''Invoice Date'', ''Due Date'', ''Total'', ''Balance'' and ''Status'' table headers to sort by ascending or descending order.

== Services ==

The client area services menu permits you to add, view, manage, and cancel all of your hosting products and services.

'''Direct link:''' 
[https://cp.hostek.com/clientarea.php?action=products https://cp.hostek.com/clientarea.php?action=products]

=== My Products & Services ===

From the My Products & Services page, you can view and manage existing hosting products.

'''Direct link:''' 
[https://cp.hostek.com/clientarea.php?action=products https://cp.hostek.com/clientarea.php?action=products]

'''To view your products and services:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click the ''Services'' link on the navigation menu at top
# Select ''My Services'' from the dropdown menu that appears

To view or manage an existing product or service, click the domain name under the ''Product/Service'' column or the ''View Details'' button from the right of the domain name.

Depending on the number of products and services associated with your account, there may be several pages of results. You can use the ''← Prev Page'' and ''Next Page →'' buttons to view the entire list. To make it easier to find a specific product or service, you can also click the ''Product/Service'', ''Price'', ''Billing Cycle'', ''Next Due Data'', and ''Status'' table headers to sort by ascending or descending order.

You can also filter the list of products and services by domain by entering a domain name (full or partial) in the ''Enter Domain to Find'' field at the top right and clicking the ''Filter'' button

=== Order New Services ===

If you would like to order new products or services, you may do so from the ''Order New Services'' page.

'''Direct link:''' 
[https://cp.hostek.com/cart.php https://cp.hostek.com/cart.php]

'''To order new products and services:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click the ''Services'' link on the navigation menu at top
# Select ''Order New Services'' from the dropdown menu that appears

You will be taken directly to the ordering system with a list of all products and services available for purchase. Use the categories menu at the top to select the type of product you wish to add. The categories are arranged as follows:

'''SSL Certificates'''

Product Information: 
[https://hostek.com/ssl-certificates.html https://hostek.com/ssl-certificates.html]

Ordering: 
[https://cp.hostek.com/cart.php?gid=16 https://cp.hostek.com/cart.php?gid=16]

For more information, please see the following wiki article:
[https://wiki.hostek.com/SSL_Certificates SSL Certificates]

'''Custom Services'''

Ordering: 
[https://cp.hostek.com/cart.php?gid=17 https://cp.hostek.com/cart.php?gid=17]

For more information, please see the following wiki article:
[https://wiki.hostek.com/Custom_Services Custom Services]

'''Shared Hosting'''

Product Information: 
[https://hostek.com/hosting/shared/best-web-hosting.html https://hostek.com/hosting/shared/best-web-hosting.html]

Ordering: 
[https://cp.hostek.com/cart.php?gid=35 https://cp.hostek.com/cart.php?gid=35]

For more information, please see the following wiki article:
[https://wiki.hostek.com/Shared_Hosting Shared Hosting]

'''Reseller Hosting'''

Product Information: 
[https://hostek.com/hosting/reseller/best-reseller-hosting.html https://hostek.com/hosting/reseller/best-reseller-hosting.html]

Ordering: 
[https://cp.hostek.com/cart.php?gid=20 https://cp.hostek.com/cart.php?gid=20]

For more information, please see the following wiki article:
[https://wiki.hostek.com/Reseller_Hosting Reseller Hosting]

'''Dedicated IP Address'''

Ordering:
[https://cp.hostek.com/cart.php?gid=36 https://cp.hostek.com/cart.php?gid=36]

For more information, please see the following wiki article:
[https://wiki.hostek.com/Dedicated_IP_Address Dedicated IP Address]

'''Product Addons'''

Ordering: 
[https://cp.hostek.com/cart.php?gid=addons https://cp.hostek.com/cart.php?gid=addons]

For more information, please see the following wiki article:
[https://wiki.hostek.com/Product_Addons Product Addons]

'''Domain Renewals'''

Product Information: 
[https://hostek.com/domains.html https://hostek.com/domains.html]

Ordering: 
[https://cp.hostek.com/cart.php?gid=renewals https://cp.hostek.com/cart.php?gid=renewals]

For more information, please see the following wiki article:
[https://wiki.hostek.com/Domain_Renewals Domain Renewals]

'''Register Domain'''

Product Information: 
[https://hostek.com/domains.html https://hostek.com/domains.html]

Ordering: 
[https://cp.hostek.com/cart.php?a=add&domain=register https://cp.hostek.com/cart.php?a=add&domain=register]

For more information, please see the following wiki article:
[https://wiki.hostek.com/Domain_Registrations Domain Registrations]

'''Transfer Domain'''

Product Information: 
[https://hostek.com/domains.html https://hostek.com/domains.html]

Ordering: 
[https://cp.hostek.com/cart.php?a=add&domain=transfer https://cp.hostek.com/cart.php?a=add&domain=transfer]

For more information, please see the following wiki article:
[https://wiki.hostek.com/Domain_Transfers Domain Transfers]

'''View Cart'''

Ordering: 
[https://cp.hostek.com/cart.php?a=view https://cp.hostek.com/cart.php?a=view]

=== View Available Addons ===

All of our hosting packages are designed to be flexible. Whether you are needing additional mailboxes, disk space, database, or the like, you can customize your hosting package to suit your needs.

'''Direct link:''' 
[https://cp.hostek.com/cart.php?gid=addons https://cp.hostek.com/cart.php?gid=addons]

'''To view available product addons:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click the ''Services'' link on the navigation menu at top
# Select ''View Available Addons'' from the dropdown menu that appears

You will be taken directly to the ordering system with a list of all addons that are available for your products and services and can be purchased.

== Domains ==

== Billing ==

== Support ==

Should trouble with any of your products or services arise, our entire team of experienced support personnel is ready and willing to assist you. The client area support menu provides quick access to our ticket system, knowledgebase, and network status bulletin board.

=== Support Tickets ===

You can view existing support tickets or create a new request for support using the instructions below.

'''Direct link:''' 
[https://support.hostek.com https://support.hostek.com]

'''To create a new or view existing tickets:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click the ''Support'' link on the navigation menu at top
# Select ''Tickets'' from the dropdown menu that appears

=== Knowledgebase ===

The knowledgebase contains articles, step-by-step instructions, and video tutorials to assist you in locating a solution for many of the questions or problems you might have.

'''Direct link:''' 
[https://wiki.hostek.com https://wiki.hostek.com]

'''To access the knowledgebase:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click the ''Support'' link on the navigation menu at top
# Select ''Knowledgebase'' from the dropdown menu that appears

=== Network Status ===

The network status bulletin board contains a list of known outages or scheduled maintenance. If you are experiencing an issue with any of your products or services, you should check the network status before contacting support to ensure that we are not already aware of the issue.

'''Direct link:''' 
[https://hostek.com/serverstatus.html https://hostek.com/serverstatus.html]

'''To view the network status:'''

# [https://wiki.hostek.com/Billing#Login Login to the client area]
# Click the ''Support'' link on the navigation menu at top
# Select ''Network Status'' from the dropdown menu that appears

== Affiliates ==

The client area affiliates menu allows you to view your affiliate statistics, manage referrals, request withdrawals of your affiliate earnings, and copy link and banner code for use.

'''Direct link:''' 
[https://cp.hostek.com/affiliates.php https://cp.hostek.com/affiliates.php]

'''To access your affiliates dashboard:'''
1. [https://wiki.hostek.com/Billing#Login Login to the client area]
2. Click ''Affiliates'' link from the navigation menu at top

=== Referral Link ===

In order to earn affiliate rewards, new referrals must use your unique referral link to sign up. You can view and copy this link at the top of your affiliates dashboard.

=== Statistics ===

Real-time affiliate statistics, including number of referrals, number of signups, conversion rate, and affiliates reward balance, are provided on your affiliates dashboard just below your unique referral link.

=== Referrals ===

A detailed list of your referrals is provided.

Depending on the number of referrals associates with your account, there may be several pages of results. You can use the ''← Prev Page'' and ''Next Page →'' buttons to view the entire list. To make it easier to find a specific referral, you can also click the ''Signup Date'', ''Product/Service'', ''Amount'', ''Commission'', and ''Status'' table headers to sort by ascending or descending order.

=== Link Code ===

The link codes at the bottom of the page contain links to individual products or services offered by Hostek. These link codes are already constructed using your unique referral link and can be copied and pasted right into your website.

=== Banner Code ===

In addition to text links, a number of image banners has also been provided. Like the text links, each banner may pertain to a specific product or service and is constructed with your unique referral link. The banners are hosted by Hostek and do not need to be downloaded. Instead, you need only to copy and paste the banner code into your website.

Billing

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