Email

Common Email Issues

Unable to Send Email

If you are unable to send email but can receive mail, then you will need to check the following:

1. Make sure your email client has SMTP authentication enabled - be sure to use your entire email address as the username.
2. Try changing your outgoing port to one of our alernate SMTP ports: 26 and 587
   Sometimes ISPs (Internet Service Providers) will block the default SMTP port (25), so it is necessary to change to one of the alternate SMTP ports.

Email Size Limit (Sending/Receiving)

For shared accounts, the limit for sending AND receiving is 30mb in size.

For VPS customers with SmarterMail, you can control the size of the sending limit to accommodate your needs.

Email Blacklist Management (VPS)

Blacklist check - VPS ONLY

Go to http://mxtoolbox.com/blacklists.aspx and use server's IP address. Make sure to click "Check All Blacklists" link.

Delisting from Comcast - VPS ONLY

URL: http://www.comcastsupport.com/Forms/NET/blockedprovider.asp

Steps:

1. Fill out the forum correctly and accurately and click on the Submit tab.

To check for blacklist go to: http://mxtoolbox.com/blacklists.aspx

Delisting from AOL - VPS ONLY

Check IP reputation

• http://postmaster.aol.com/Reputation.php

Feedback loop application

• URL: http://postmaster.info.aol.com/SupportRequest.FBL.php
  • Note: this does NOT apply to shared hosting accounts. We alread have setup a feedback loop for the Outbound IP Address of our mail servers.

Request for Removal URL: http://postmaster.aol.com/SupportRequest.php

Steps:

1. Check the headers from the bounce and see what the error was.
2. Once at the link above scroll down to the drop down and select Other Issues
3. Click Next
4. Find the error in the drop down menu and click Next.
5. Fill out the Form with the information required. Use Support Email and phone numbers.
6. In the Comments or Notes field, please let them know we have looked into it and taken care of the spammer or placed further filters. If we do not the IP will not be de-listed.

AOL will send an email saying they have received our request and that they will look into it.

Delisting from Barracuda - VPS ONLY

URL: https://www.barracudanetworks.com/support/

Steps: Support Ticket, Phone number, and Live chat can be found in the link above.

1. Email/Phone Number will be listed under "Corporate Headquarters Support Office".
2. Live Chat can be found on the right side of the screen floating.

Delisting from Live.com (Hotmail) - VPS ONLY

• Go to https://support.msn.com/eform.aspx?productKey=edfsmsbl2&ct=eformts&scrx=1 and fill out the delistment form

• For addtional information on hotmail failed delivery codes: http://mail.live.com/mail/troubleshooting.aspx

Delisting from Spamhaus-zen - VPS ONLY

When trying to remove our IP Address from this blacklist you can view the URL below which will tell you if the IP is currently blocked.

URL: http://www.spamhaus.org/lookup/

Steps: If the IP Address is listed then the search results for the IP will provide you with a URL to follow to get that specific IP de-listed. Follow the steps provided within the URL and make sure you provide them with a good description of the steps we have taken to ensure this does not happen again ( I.E. we removed the users that was sending spam, added some extra filters, ect. ).

Delisting from Yahoo - VPS ONLY

URL: http://io.help.yahoo.com/contact/index?locale=en_US&y=PROD_MAIL&page=contact

Steps:

1. Use the following options after going to the link above:
   1. Mail
   2. Mail
   3. Postmaster
   4. SMTP Error - Blocked or delayed mail
2. Fill out any forms that are required

SmarterMail - Addon Domains

With our Windows Unlimited account, you can add multiple domains that are your domains. Since all the domains in the account apply to a single account holder, each added add-on domain will be setup as a Domain Alias in SmarterMail.

Example, if you have domain1.com as the main domain, and you add domain2.com as another domain in the account, all email functions via WCP will be done via the domain1.com management interface. If you setup an email account John.Smith@domain1.com then you will be able to send and receive via John.Smith@domain2.com also. These would not be separate email accounts; they would be one in the same.

If you need separate email accounts, meaning like sales@domain1.com and sales@domain2.com going to different people, then you would need a separate hosting account or a reseller account.

cPanel Email

Webmail in cPanel

• Accessing Webmail

1. Log in to cPanel ( or from http://www.yourdomain.com/webmail/ )
2. Click on Webmail.
3. Click on Go to Webmail Login.
4. Choose one of the three available Webmail Programs: 1)NeoMail 2)Horde 3)SquirrelMail
5. For this tutorial we will use SquirrelMail, but all three are fairly similar.
6. From the main screen Click on Options. (From here you can change many settings within your Webmail.)

• Note: You do not have to login to cPanel in order to access your Webmail.
• Creating Folders and Sub-folders

1. While in the Options menu, Click on Folders.
2. Place the desired name into the box below the Create a Folder title.
3. If you already have a folder created, you can use the drop-down menu right below the name box, to choose a sub-folder location.
4. Click on Create.
5. In order to see the new folder listed, Click on Refresh Folder List.

• Note: You can create as many folders as you need.
• Adding an Entry to the Address Book

1. While in the Options menu, Click on Addresses.
2. All of the fields are required, except for the 'Additional Information' box.
3. Click Add Address

• Composing Email

1. While in the Options menu, Click on Compose.
2. To select a Email Address from your Address Book, click on Addresses
3. You can choose how to send them, by ticking the boxes beside: To, CC (Carbon Copy), or BCC (Blind Carbon Copy).
4. Click on Use Addresses.
5. Next, fill out your Subject and the body of the message.
6. You can also send an attachment, just Scroll Down to the bottom of the page.
7. Beside the Attach box, Click on Browse.
8. Choose the file.
9. Click on Add
10. To complete everything, Click on Send on the bottom of the page.

• Deleting and Moving Mail

1. From your Inbox
2. Tick the box next to the email(s) of choice.
3. To trash your Email(s) Click on Delete.
4. To place your Email(s) in a different folder, Click the drop-down menu and choose the folder you wish to move the Email(s) to.
5. Click on Move

• Here is our Video Tutorial on this: http://hostek.com/tutorials/cpanel-x3-webmail.html

Create a POP Email Account in cPanel

1. Login to cPanel.
2. Click on Email Accounts.
3. There will already be a Default POP Email Account listed.
4. Fill out the boxes labelled: Email, Password, Password( Again).
5. Be sure to choose the correct domain name (If you have Parked Domain and/or a Addon Domain) '@ drop-down menu' .
6. You can set the Mailbox Quota Limit if you wish.
7. Click on Create
8. Click on No (This can be done later.)

• From the Email Accounts page you can Access Webmail, Change Quota, Change Password, Configure Mail Client, and Delete.
• Note: You can make as many POP Email Accounts as your Hosting Plan will allow.
• Don't Forget to setup your POP Email Accounts in your preferred Email Client. (I.E. Microsoft Outlook, Mozilla Thunderbird, Eudora, etc.)
• Here is our Video Tutorial on this: http://hostek.com/tutorials/cpanel-x3-popemail.html

Create a Default (Catchall) Email Address in cPanel

• Logging in to cPanel.

1. Click on Default Address.
2. Enter the desired email address in the Forward to Email Address box.
3. Now Click on Change.

• Note: All emails sent to an address you have not defined, will go to the email address you enter.
• Here is our Video Tutorial on this - http://hostek.com/tutorials/cpanel-x3-catchall.html