Revision as of 18:10, 11 May 2013

Linux Hosting

Blocked from the Server?

You seem to be running into issues where you are no longer able to access your email or cannot see your site any more. Chances are you have been blocked by the server in efforts it uses to protect itself from attacks.

Most Possible Causes

1. Too many failed email login attempts.
   Note: This is both Webmail and Email Client Programs.
   IE: bad password stored.
2. Too many failed FTP login attempts.
3. Too many failed Control panel login attempts.
4. Too Many 404 errors generated within a short time frame.

How to verify you have been blocked.

How to obtain your IP address

Your IP is: 3.149.229.253

What to do once you have your IP address

Once you have your IP address you will need to contact support to notify them that you want to verify your IP is not blocked as you are currently having issues with accessing your domain.
Be sure to include the following:

Domain Name:
Your IP:
And that you want to verify if your IP has been blocked since you are unable to access either:
Your Email, Your Control Panel, or Your Domain.

https://support.hostek.com

For VPS customers

1. Log into your WHM for your Linux Server.
   NOTE: If you cannot access your WHM please contact support from the steps above.
2. Go to Plugins >> ConfigServer Security & Firewall
3. Scroll down until you see the button "Search for IP"
4. Input the IP in the search field and check for the results.
   NOTE: If the IP turns in results then you will need to click the Unlock to remove the block.

Want to Block an IP instead?

1. Log into your WHM for your Linux Server.
   NOTE: If you cannot access your WHM please contact support from the steps above.
2. Go to Plugins >> ConfigServer Security & Firewall
3. Look for your Quick Deny button and type in the IP address that you want to block in the Pink highlighted field.
4. Click the Quick Deny button to block that malicious IP.