Backups - VPS and Dedicated
Contents
VPS Backup Information
As a high value free service, by default, Hostek.com provides nightly backups.
Backups Schedule and Level of Protection
- Backups are performed offsite for VPS Hosting.
- An Offsite Backup is a backup of the server that is stored off site. For example, if your server is in our St. Louis location, the nightly backup would be encrypted and stored off site in our Dallas location.
- Few offsite backup exceptions, Starter tier VPS hosting, and some Hybrid Infrastructures(Custom configured VPS hosting).
- Backups are retained for 5 days by default for VPS and Virtual Dedicated servers.
- As an additional measure of protection (disaster prevention & FAST bare metal restores) we also take snapshots of our VPS servers.
Restoring Files
If a restore is needed, request a restore and provide the following detail:
- Server Name
- File(s) or Directory to be restored
- Preferred Date & Closest time
Please allow ample time to restore, depending on the size of the files being restored it could take longer.
Restore Options
Many VPS providers only provide a system restore, in which it restores the entire VPS. With our backups, a complete bare metal restore can be done, or just a specific folder, or even down to a specific file.
How Restores are Handled
We can give you control to be able to do the restores, but we highly suggest you let us handle the restores for you instead. The reason is, and no offense meant, but if you don't know what you are doing with the backup/restore process, you can corrupt your backups and then there would be nothing to restore. By submitting a ticket and letting us handle the restore for you, that helps preserve your backup integrity.